Red Bus Complaints & Reviews

I was traveling to Lucknow to Allahabad in Volvo bus but in mahipur Bhateri the bus was broken down I try to call redBus customer care many time but every time they say call after 42 hr I feel like it’s a joke and and not take care of people complaint seriously. I also find out that on this root Volvo always broke down and no 1 keep extra tire. I have to walk 5 km to take other bus. So i request you to please refund the amount and improve the quality of information.
Total fair Rs 1182

I have cancelled a ticket, ticket#348yneq2, booked on payment by me on 13 february 2018. I have to receive a refund of rs.504 after deducting cancellation charges. It was said that refund has been initiated, but its not credited to my account till date 25.02.2019. I am not able to track the refund through your website also.
My booking trip id for this ticket is[protected]
Transaction id : [protected]

I have booked the following ticket for Rs.2520 and cancelled with 10% charge . But the amount have not been refunded yet. The details are given below

-redBus mTicket
Route: Kumily (kerala) to Chennai
Ticket No: TN2V75235071
Passenger: Rockcutson (34, MALE)
PNR: YBMA141046
Travels: YBM Travels
Departure: 08:30 PM Jan 26, 2019
Seat Numbers: 10, 11, 15
Total fare paid: Rs.2520.0
Boarding point: Kumily
Landmark: RMTC Tamilnadu bus stand
Address: Tamilnadu bus stand
Boarding point contact: [protected] [protected]
YBM Travels Customer Care: [protected].

Cancellation mail copy-

10% cancellation charges applicable..
Pls confirm..
Rgds,
S. Pradeepkumar,
[protected]
Show quoted text

Please do the needful.

Redbus we had a horrible experience with you guys, we booked tickets from surat to ahmedabad.

We followed up with chirag travels agency, surat under shreepatel travels, he said that the bus doesn’t come to the boarding point (N. J. Complex) and we have no responsibility to get you the the place where it comes (Kadodara) which is 30 km away from the original boarding place, when i tried to ask him to give this information on record, he started threatening me and behaved very rudely, i have a recording of the same. When i tried to contact your staff, they are saying they will take 72 hours to get back to me, that is unacceptable on another level, now i am not gonna make it to my bus due to the whole mess and it has put us under enormous stress of missing our following connection, i highly recommend people to not trust redbus for reliability.
#boycotredbus

Hi, i have booked a journey to bellary from bangalore on 22 feb through phone pe. I have requested to cancel my journey much in advance as per the norms. But the request has not been taken the refund was not given. Is this war red bus operates? They have cheated me and here afterward i don't want to book any tickets with redbus platform. I also recommend others to not book because of your dishonesty. I request immediate action and solution from the competent authority. Hope to hear from you soon.

I had booked a ticket for my daughter vidula chavan bearing ticket number tn3q88007480, pnr ts[protected]dtwv/238032 to belgaum on 22nd february 2019.in the evening, she had some stomach problem and i wanted to reschedule her ticket from telsang travels. When i called the helpline at 6.15 pm, there was no information about rescheduling and i kept on pressing all options to know about rescheduling, in vain. When tried online customer help to reschedule, it said i cannot reschedule. The pick up was from nerul at 10.20 pm and there was enough time left to reschedule. The bus usually comes late at 11pm as i have travelled many times by the same bus.

Finally i searched the telsang travels number and called them to reshedule the booking. He told me that he cannot do anything.
This kind of treatment to the customers is not expected by a reputed organization by you.
I hope either you reschedule the ticket on 25th february or refund the amount to the card number.
I hope you will have some manager who can actually sort out such issues without wasting customer's time and causing inconvenience.
You should also give the concerned travels to do alternative arrangements from their side.

We made a booking to chirala for the trip on saturday. We got a booking confirmation email from redbus but when tried reaching the customer care, they said there was no booking made. If there was no booking made, how did we get the bus on saturday? Coming to the bus, we were informed that the bus will have comfortable seats and ac with music system. To our surprise, we got a bus from jogulamba travels through red bus with 5 broken seats, pathetic ac and a music system with only one speaker working. When i tried reaching the customer service, they only gave me multiple phone numbers (Around 5 numbers) which only kept asking me to call the other number. Our journey was for around 7-8 hours one side and you can imagine with the 5 broken seats, no ac (We were literally sweating) how do we travel? This is one of the worst experience we have had with red bus and i will ensure this experience is passed on social network and also to prakash sangam. At least the ceo should know how the team under him is working to provide worst experience to the customers. I had personally used red bus quite a few times but never expected to have such worst experience specially for a travel with my family of all age groups. The worst part is the pathetic support that was not received from redbus.

Sir
This is jeetha sree from bengaluru. On 20/02/2019 i booked bus ticket from hydrabad (Paradise stop) to bengaluru.
As i was already waiting for d bus dey didnt picked me up from d desired place i. E from paradise stop after that i followed them but dey already crossed d city limit.. Now they are not ready to refund me d amount 775/- rupees as i booked d ticket from redbus online application. Here is d ticket details following
Ticket numbertn3p15149579
Pnr numberts[protected]knhw/197315/hyd-100
Name: jeetha sree
Travels name: yellow tours and travels

Dear redbus,

This is very easy for you and pavit travels to make money just by deducting the 50% as the service charge even though the ticket is cancelled 24hrs early. When tried speaking to the redbus and the employee of pavit travels started using the abusing language over the phone. Thank you redbus and pavit travel good and easy way of looting the money.

I had tried to recharge airtel no on feb 12 with 199 rs pack. Already i am having 60 rs redbus wallet amount. So it is taking 139 from my hdfc back account.
Recharge failed... I got redbus wallet amount 60 refund tomy redbus account.
139 rs from hdfc account is still not refund

Cheque refer no :[protected]

Email id : [protected]@gmail.com

I booked my pax via redbus from kalyan to lonavala on 19th feb. I choose to book this travels only bcz of timing as i need to be there by 9:30am in lonavala for a meeting. The bus was suppose to start at 7 am from the boarding point however even after 8 am i don't see any bus at the pickup point. Tried to contact the driver, boarding point and customer support of deep travels but there is no response. After several tries, the driver picked my call and responded very rudely and shouted that other bus will come to pick me. Then i tried to contact redbus, the lady told she will check and come back. After few minutes, she ask me to contact the driver again for which i refused. Again after few minutes on hold she told the bus is in traffic nad it will take another 30 minutes. I didnt accepted her response as i know there will not be much traffic in the early morning. Finally i missed my meeting and i am still waiting for the bus to come. My kind advice to the travellers, pls don't book this # deep travels and redbus (It is their responsible to evaluate the vendor before they tie-up) as you will face lot of such challenges as i faced.

My ticket was cancelled on 13/12/2018
From tezpur to guwahati
Volvo bus suddenly getting the message in the evening before 24 hrs
Bearing ticket number tmcy29418150 and pnr number
D3agkbkh
Due to technical problem in bus
But they email me that you will get refund with in 7 working days
Now almost 3 months over neither got any refund nor got any reply from their side
So i kindly request you to refund the money rs 252 as much as possible

We booked a vrl bus for our daughter who was traveling alone from goa to pune... Journey date 17th feb 2019 drop off was on 18th feb 2019 @6:30 am. Drop off point while booking ticket we mentioned was swargate, but the bus dropped her off at katraj leading to a lot of inconvenience to her.
1st someone was to pick her from swargate so that person was waiyting there and she has been dropped at katraj.
2nd. She did not carry cash cause she had no need for it.
3rd autos were charging 250... This is fleecing rates.
4th ola and uber was not available easily
All this she had to go through very early in the morning.
How can we trust this bus in the future... We have always been travelling with this bus. And this behavior is not accepted at all.

Ticket no.
Redbus ticket - tn3j80223428
Pnr no 829![protected]

I have booked my ticket from nandyal to chennai on 8th february and cancelled tge same on the night of 8th. My ticket number was tn3a95271193 for two members with the total amount of 1074 and the refunded amount will be 904 as per the policies and all. They said that the amount will be reflected to the bank account within 2 to 7 days. It's been 10 days till today and the amount is not at all refunded. How many days will it take still? And that too when i surfed for the refund tracking, it ia showing as "something went wrong". Too bad

Dear sir, as per your suggestion from consumer complaint blog, i am sending the details of cancelled bus on 25 december 2018.

Red bus ticket id: nu[protected]
Registered mobile no.: [protected], [protected]
Registered email id : prashil. [protected]@gmail.com
Ticket number : c3ggst2z (Operator pnr: ts[protected]umop/11063243/ott - 1027, ts[protected]umop/11063243/ott - 1027,

Please deposit money immediately as i required urgent basis.

Thanking you

I was booking a ticket on redbus for my journey from (Pune - solapur) dated 8/2/2019. The amount was deducted but the ticket was not booked. Even though i received a message as follows :

"your refund request of rs 475.00 against proposal no: [protected] received from ibibo group private limited has been processed on your card, and will reflect in your account within 10 working days."

My amount is not yet refunded.
Please look into my inconvenience as early as possible.

I am tina i have booked a ticket with pnr no -3438M85T from delhi to mac load ganj in the names of ram dalal holidays through red bus but after 1/2hr booking i tried to cancel the ticket but app did nt allow me then i talk to customer care they said bus operator did nt allow me to cancel ticket... Then after i talk to ram dalal holidays oprater he said i don't hve problem for cancellation he said Connect my call to customer care no in conference after conference he said to redbus customer care no to cancel.then redbus booked my compliments.and promise for
Refund
Second day when i did nt receive any call i call to redbus care he said ur request is under process
Third day when i called to customer care he said wait i connect with my backup team then i received a call prince from ram dalal holidays may be he is owner of company he said he don't hve any problem for refund ..after again i call redbus then he said we will call (prince ram dalal holidays) again and within 24hr revert back
Now after waiting 72hr i did nt receive any call from red bus i have all recording this conversation
My phone no [protected]

there is no update regarding my refund status the app shows the refund will be processed soon. I didn't expect this because it is taking too longer than expected without no update to customer. So kindly process my request as soon as possible...

Route: bangalore to chennai
Ticket no: tn3g99889833
Passenger: lijo jose (31, male)
Pnr: bspt[protected]
Travels: parveen travels
Departure: 05:55 am feb 15, 2019
Seat numbers: 35
Total fare paid: rs.645.0
Boarding point: bommasandra parveen travels
Landmark: oppsite to adyar anadhabhavan hotel (A2b)
Address: 240/c, venkatramana petrol bunk

Bus operator not stopped at the boarding point. I couldn't attend my scheduled meeting

I am rachana modala i have booked a ticket with booking id - TN3C81653695 from nandyal to tirupati in the names of lohith, narasimha in the red bus but later i cancelled the ticket on[protected] it has been nearly four days that I have done this process but there is no update regarding my refund status but the app shows the refund will be processed soon. I didn't not expect this because it is taking too longer than expected without no update to customer. So kindly process my request as soon as possible.

I was booked gachiboli to chennai vkaveri bus. The boarding point is gachiboli outer ring road he called me at 7.03 pm but he told i called u somany times you didnot pick the call but he called me only one time and i called customer care they told bus is late so u can catch at lb nagar so i tried to catch at the time i called to driver he told k u can come to lb nagar within 9.30 means we can pickup. So i book one auto for go to lb nagar. I reached at 9.23 itself but the bus went from lb nagar so i call customer care as well as vkaveri bus driver the driver told bus was departured. The driver don't know tamil and english he know telgu and hindi how can he know the tamil people language due to the language i could not contact properly so i lost my travel fare and also i paid extra amount to auto fare rs 600 i was totally depressed at the time of auto travel