Croma Refrigerator And Air Cooler — 2 months still Fault not rectified | |||
This is regarding my new Refrigerator and Air Cooler that I had purchased from the Croma store in Phoenix Mall in the month of May. The Croma Refrigerator has its gasket not proper which is why hot air seeps in and water droplets form inside the Fridge. The Air Cooler also started malfunctioning. After several complaints two service guys came to fix but unfortunately could not. The Fridge still has the same problem and it was discovered that the motor inside the Air Cooler is not working. This was also informed to the Manager of the servicing Dept. It has been 2 months since then but no one has still turned up. They call and say that they do not have spare parts. I am suffering and regretting every moment. Kindly help me.!! Was this information helpful? | |||
 7 Comments | |||
Comments
Dear Anooz,
Trust your complaint with Croma has been resolved.
For any further queries or feedback, do feel free to call us on[protected]. You can even SMS <CROMA> to 56677, and we will call you back.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Trust your complaint with Croma has been resolved.
For any further queries or feedback, do feel free to call us on[protected]. You can even SMS <CROMA> to 56677, and we will call you back.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Send the Service guy tomorrow the 3rd of Aug. He Comes when I am in office. Tell him to call me before coming.
The Spoilt Motor of My Air Cooler was taken by the Service guy more than 10 days earlier but it has not been replaced till date. He Calls me when I am in office.
How long will you make me wait !!!
How long will you make me wait !!!
NO REVERT AS YET!!!???
A guy came yesterday with a motor for the Cooler but he did not know how to fix it and finally broke the Motor. This shows your company's unprofessional behavior. You have wasted my time and energy.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
75%
Complaints
3217
Pending
459
Resolved
2233
View all 3217 Croma reviews & complaints
+91 22 6761 3600 [Support Office]
+91 72 0766 6000 [Helpline]
+91 40 6722 6870 [International Helpline]
Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
View all Croma contact information
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma