[Resolved]  LG Refrigerator / Gl258ve5 — PRODUCT REPLACEMENT

LG Refrigerator — Replacement of Refrigerator

I have purchased one refrigerator on 26th oct 2008 from KOHINOOR Vashi against b.n. 405508. the same has been gien some problem and I have been complaines about it to Kohinoor. Complain No W8CB1405807 has been given by them, also one person hase visited to my house to attand the complain. I have asked for replacement of my Refregerater and was assuerd that the refrigerator will be replaced in a week. Now it is now more than 20 days gone but no responce has been recieved from the service center. I was taken one refrigerator on rent for temperorary use. In present situation I feel that I have to pay more amount for the rent than the cost of Refrigerator if I wait for replacement.
I think if their is delay in replacement than it should be retuned so that I can purchase a new one.

LG — Replacement of my refrigerators

Dear Sir,

This is to inform to inform you that i have purchased a fridge of LG GL235 Intellocool in the month of October 2008. Since last Six months i am facing some problem with the unit. i have purchased a LG product as i have heared that the after sales service of LG is best in comparison to other manufaturers in india. But i am sorry to say that my experience is very bad with LG. in the last Six months co's engineers visited & checked my fridge 4-5 times & changed a spare part three times. Last time when he is changing the parts i asked him that what is the problem with the fridge he told every things is ok i have changed the parts & now your fridge is ok. i asked him that you have changed this part 3 times why it is not working properly he said me that last two times i have replaced the parts with duplicate one now i have given the original one now your fridge will work properly, sir i am not expecting this from LG that after purchasing a products from the company like LG, i will get a duplicate parts in service. again i asked him will you take the guarantee that my fridge will work properly he said no i have repaired this i don't know how many days it will work properly. then i called up co's customer care again & they sent an engineer again that man told me that every thing is ok i have not to do anything. sir i told many times your enginer & customer care that this particular unit has some problem please replace my unit but they are not taking the matter seriously.

at every visit co's engineer is saying to use me stablizer which will safe for my fridge, sir when i bought this from Cams Corner City Centre Mall Saltlake Kolkata the salesman told me that the fridge does not require stabilizer then why co's enginer is saying this. Sir in my area there is no power fluctuation and all the persons in my building using fridge & other electronic without stabiliser.

When i have purchased the fridge i have been informed that my fridge is under 7 years warantty which please confirm as co's engineer is saying that my fridge is in warantty for one year only.

Sir, I request you to please look into the matter seriuosly & arrange to replace my unit immedietely as this unit must have some problem. I have purchased two units on the same day the other one is working properly & there is no complaint in this.


Amit Singhania

L G REFRIGERATOR — REPLACEMENT OF THE REFRIGERATOR

Dear Sir/ Madam,

i have purchased a double door refrigerator of the L.G company from White Planet Ernakulam Kochi,
but its having problem of cooling of bottom compartment which have been repaired 3 to 4 months before, but the same problem arises the second time, when i complained to the White Planet they have asked me to bring the refrigerator to their godown, also now the LG service personnel are telling that again they will repair and give it to me but not giving me the assurence that it the problem will not be incured again when i asked them to give me the replacement they are now refusing for the same,
kindly advise,

Thanks and regards

Dear Sir,

I m frostrate from your product Refrigerator model No - 195 nc-4 that was purchase on dated:22.01.2010 and after many time lodge complaints but never resolved as on date and time. So, you please take care and resolve the same today eigther i have no any option for go to consumer court.

With Regards

Basant Nath
H.No- C-77, Rajiv Nagar West, Gali No - 1, Gurgaon.
Cell No - [protected]

LG — PRODUCT REPLACEMENT

I brought new LG PLASMA TV 42' on 31st october frm delhi paschim vihar. But plasma tv is not working. One LG executive told me ur Product has been replaced by with in 10 days. But my product is not repalce & LG compant told me sir I dnt have any plasma tv in stock. Very poor service.

Thanx & Regard's
(ANKIT ARORA)

Dear Mr. Chakraborty,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team