Reliance Fresh Complaints & Reviews

Its complaint against the staff of the reliance fresh(mansarovar garden) as they didn't tell us about any of the scheme when we asked them about that and there was a scheme on items but they didn't tell about any of the thing . There were two schemes that is :-one is on the ashirvaad multigrain wheat(on 5 kg wheat packet there is 1 kg free ) the officials said there is only one packet but inside store there were more packets remaining and there was a overall scheme that when we'll do the purchasing above Rs 1000 then we'll get one umbrella free but they didn't tell us about that scheme also and we have done purchasing of about Rs 3100 only we have to give Rs 300 to get the umbrella but they have not informed us at all . purchasing is done on 19th of july 2018 and Rs 248 purchasing is done today, very poor response from the staff specially named 'Sunita' and the supervisor namely Sunil who was sitting at the tea shop n didn't took any initiative at the store at that moment, really not expected at all. and most of the staff is non co-operative, we have to tell you that we are the regular customer of the reliance fresh, does purchasing of about Rs 10000 to 15000 every month . please take the need full action on it, waiting for your early response .

I went to Reliance Fresh Pal Road, Jodhpur on 19 July 2018 at 07:30PM Approx. Due to heavy rain in city my shoes were wet. The guard said me that you cant enter to the show room with wet shoes. I was asked to put off my shoes outside the gate. I refused and requested to him that the entire city is full of water so its natural and my shoes were only wet with water not with mud. Even I applied my shoes on the door mat many times but couldn't enter inside. I asked him to call customer care or the manager of the branch but he was not agree for the same. After argue with me for 20 min he made a call to so called branch manager. I requested him too. He also said that the showroom will get dirty. I get entered in the show room after 30 min approx. after purchasing the items only 1 billing counter had the staff other counter were empty. The queue was so long but nobody is there to manage the customers. I told them that reliance need to shut down in rainy season if they cant handle the customers.
Sir, is this the manner to serve customers ? These kind of ridiculous thing are polluting the brand Reliance. I am very much disappointed with this behavior of the staff. I expect a quick action against guilty staff members. There is no management there.

Dear sir
I received a open and damaged item receive item details Himalaya sparking white toothpaste 80 Graham on 18.7.18.
I am very sorry 2 inform you that Reliance Fresh is renewal figure in our country. We trust Reliance Fresh so please check this matter for future. Please take necessary action and do the needful.
Regards
Amit Kumar Bhadury
Po kadma, Jamshedpur.
M.no [protected]

I am regular customer of Reliance fresh-old panvel, on dated 17.07.17 I had purchase grocery items of total amount Rs 669.42 through QR trasaction -HDFC -payzapp app. approved code QQ0444 & receiving ref code[protected] .
Above transaction my HDFC payment app is showing succesful payment, Reliance retail had denied of payment receipt. so i had repay again the same amount.
Now the issue is about refund which is i am not getting any response fro Reliance Retail- old panvel.

I am regular user of Reliance fresh branch at DT Mega Mall Gurgaon. The Vegetables are not the good quality and the Mangoes are very very poor quality. I have seen the Mangoes been put on the shelf are very soft which no one is going to buy. It is waste for the Reliance Retail as well. Either the Vegetables and fruits are kept too long in the store and then put on the shelf when they are already starting to come stale. This a suggestion that can help improve the quality n reduce wastage of the vegs n fruits.

On 24.06.2018 i have purchased grocery item in reliance fresh store at mg road, vijayawda. My account sb[protected] was debited but the same was not credited to the benificiary account. It shows that the entry was denied. I have paid the bill amount by way of cash. Till date i have not recredited the same amount.

Details of the trxn are as follows:

24/06/2018 relretailltd-freshvizagin-24/06/18 19:42:31/[protected] d 33 rs.373.59

Reliance fresh in ajmer near behari ganj, 7 piplia balaji. Ajmer, Rajasthan
Whenever I go to reliance fresh, there are some tagged items/price lowered of some items in night, like milk packets, but the staff people hide the basket of milk packets without even billing it first, and do not allow the customers to have those tagged items. They hide it for themselves .

And when asked for, they refuse to give those tagged items although they are not yet billed by anyone.
They do not bill it because they want to use reliance fresh provided fridges till they go home to keep their items fresh .

But this is not fair as the customers also have equal rights for an un purchased items in the mall, be it whatever on 50% discount or 100% and whoever buys first, the item should belong to him .

Either stop the staff from doing such acts or we being a faithful customer of reliance fresh, let us also take some discounted products..Or ask the staff only to hide everything and do not let customers purchase anything and take a way to their homes at discounted or raised on mrp prices. Very cheap act by reliance fresh, ajmer boys

Sir,
It happend in the Reliance fresh of Netaji
Nagar Branch, kolkata on 07th July 2018 at 5.15pm. The security guard is very rude. He told me to submit my back pack. I told him to wait, so that I can take out my wallet from my bag. Then I told him to have some patients, then he used bad slangs on me. I would request you to kindly take necessery steps against him, otherwise you may loose some of your valuable customers.
Thanking you
Sumit Dutta

It seems like Reliance doesn't care about their customers as I have read through the complaint already registered by previous customers. But any it's my duty to let them know about their staff deeds. I got a coupon code in my Jio app for free Sprite so do my sister as she also has got a Jio sim card but when I went to redeem these coupon codes billing staff only gave me one sprite and said you've already redeemed your one coupon code which I never did. Then the staff started misbehaving using cuss words (store manager was missing from the store during this incident) and when I gave the staff the reply in the language they were using he threatened me to meet him outside the store and when I got outside the store following his intimidation he manhandled me. Store manager was still missing from the store when security guard came to sort out the matter I told him to call the store manager other staff came said he will call the manager which he didn't manager came after 10 minutes and instead of reprimanding his staff for his deeds instead he started threatening me for not knowing who this guy is and how dangerous he is and told me to go out off the store without even listening to me.

I had purchased 1kg frozen green peas with an offer of 1+1 from reliance fresh bombay central branch on 30th june. However on opening the packet today i realized the peas are spoiled and the whole packet of green peas are yellow. Unfortunately i have discarded the bill. Please let me know if there is any option to get a replacement or refund for the same.
Your early action will be highly appreciated. Thankyou.

Hello,

I did shopping on 26th july 2018 at reliance fresh btm layout branch. While making payment i was told paytm payment is failed, hence i paid with my card and it was successful.

I spoke to store manager on 28th july 2018 and he informed me the refund will done after 48 hours. I am still waiting for the refund.

Tax invoice :[protected]

Ref: dated 01.07.2018, payment ref. No.[protected], bill no. 192, cashier : 60407025 pos no. R107, store no. 2835.
Dear sir,

This had with referred to above subject the product offer on president butter 100 grms. On dated 01.07.2018 that, 50% of on mrp but as per our bill no. 192 dtd. 01.07.2018 payment ref. No.[protected] charged 100% and offers only show not given to me.

More over that same on asra date and reliance select salt that their offer displayed that buy one get one free at counter say offer not valid. When we are going to returned the same they are saying offer valid

Moreover that proper parking not available even after lot of parking place available in front of shop no one can handling the parking.

Regards

S abdullah
[protected]

Delhi mansarovar garden outlet no 2507 declined to accept sodexo meal passes stating that we are advised by the management not to accept them after 28/06/2018 though the passes/vouchers are valid until 30/06/2018.
Manager amit verma was not available at the store and the collections incharge manish singh (Employee id[protected] misbehaved and created nuisance at the billing counter.
Manish singh also declined my request to give me in writing what he was following on a piece of paper with store stamp and date, and provoked me instead to to whatever i can.
Embarrassed by the staff behaviour and their audacity to fight for wrong practice being followed, i am shocked, hurt and also stressed out.

Disheartened
Devesh sharma

Hi,

Yesterday i went to reliance store in order to purchase grocery and i had to go through racism from a reliance store employee and a local customer. After my purchase of grocery item i was getting billed and i was intreacting in english since many local people will be indifferent and treat me horribly if i would speak in hindi. If that isn't enough it creates a huge issue of racism and harassment. When i was getting billed, a local customer who was a kannadiga started passing comment indirectly that people like me should learn kannada and the employee of reliance who was billing that racist local guy started encouraging him and passed few comments towards and if that wasn't enough he was encouraging him. I felt harrassed to an extent that i developed an acute and severe psoriasis attack owing to increase stress, humiliation and insecurity on emotional level i had to go through.

I had to go through racism by local employees on earlier ocassion as well but i ignored it. However this time it was much severe and owing to stress i had to take i developed psoriasis attack. Increase in stress can trigger psoriasis.

I hope reliance customer service department take a note of it and see to it such instances of harrasment on racial level cease to exist in near future. I do not know the name of that employee but he had been rude to me and passed racist comment earlier as well. On many occasion the same employee who harrassed me on racial lines in the past on countless ocassions "refused to bill me and was abusive, extremely racist and threatening".

I have attached a photo copy of bill i got from reliance after i did shopping and paid my bill. Please find it in attachment.

Hope that harrasment by local kannadiga employees cease to exist in near future or else i will be forced to stop coming to your store.

Regards

My first transaction on[protected] got some error after giving the pin so i, m asked by the staff to provide it twice. Second time the transaction was successful but i got the money debited sms twice from the bank. The staff told me that the money will be refunded to my account automatically but till now it has not been done.
First transaction time[protected]:34:26 pm and second transaction time[protected]:34:58 pm.
Please look into the matter urgently.
Amount -814.71 rs.
Store address-reliance fresh
Crystal tower, ground floor, shop1-4, plot no 23, sector 22, kamothe, navi mumbai-410209

My contact number is registered in reliance fresh. I use to do shopping here every month. Whenever i ask cashier to redeem my point, he told me to call on some number. What the # is the process to redeem point is? Who will take ur services i[censored] r doing such # processes in redeeming points. U r making the fool of customer by telling them shopping points

I had purchased 40 packets nandhini slim milk and biller said that der is a discount of 300 on purchase of 20 packets.. So effectively i got 600 discount.. But store manager came and said this billing is incorrect and asked me to return all the item, and later i had stay for another hour to purchase the same without any discount so dey gave refund of my previous bill and generated separate bills for 19 packets twice.. So that discount was not provided.

I need to know the reason and store has to provide me for the inconveniences caused..

I bought two kilograms of jaggery from reliance fresh store (Pulimoottil roy rojers tower, muvattupuzha-punalur road, thodupuzha, kerala 685584) within weeks. When i opened the packet i found that the jaggery is damaged and jaggery mold formed that grow on jaggery and mild smell is coming out from the packet. Manufacturing date of that packet on 2018 march and expiry date on 29 august 2018. Unfortunately i lost my bill. Yesterday (18.06.2018) approximate 9 pm when i went to the store, one security personnel standing there, he ask the details and i explained the details and requested to return the package. The store manager is out of station.. One assistant billing personal ask me the details and refused to take it return back. That’s no problem, i lost my money.. The product damaged within the expiry date… when i further argue what i do???. The security personal (I think his name is mr. Tomy) take the roll & he literally misbehaved me (Please check your cctv visuals). What is the proof of a purchase?. Iam helplessness.. And the security personal publically dishonest me. I shop from reliance stores at least twice in amonth (Please check my phone no is [protected] /old reliance one card no is : [protected]) and this is the first time i'm disappointed with your products & for the last 9 years from your store i had no such issue.. But one fool is enough for me a lifetime!. Painfully i inform that, all of the current and future shopping discontinue from your store.
Warm regards
Sanalkumar -[protected]

Today (16.06.2018) i visited reliance fresh, tagor hill road, morabadi at about 12.30 pm. After shopping went to counter for billing. The counter boy shri manish singh started billing i told him to add one more item in the bill. The item was hardly at 10 seconds away from me, i left for the said item by then he rejected my billing and stared billing for another customer, and i couldnot do anything without waiting again my number.
I asked him to call the manager repeatedly but he ignored.
After proper billing i came out of premise and there were no security chek point at the exit without having 'paid' stamped on the bill.
I request the competent authority to look into the matter and appropriate action may please be taken. I would request further action taken may please be conveyed to me.

P k singh
Morabadi
Email. : [protected]@gmail.com

For the vegetables, there is a rate difference between the billing system and the weighted barcode slip. The rate per KG is fixed as 12.00 in the barcode, but when the same is billed, the Rate per KG is printed as 18.00.

Refer attached image for the same.

There are many such cases, it becomes a big issue and needs to come again for the disputes, again, they are not returning the money for the difference amount, asked us to buy something.

Kindly check why is this different rate within your system..