Reliance Fresh Complaints & Reviews

I'm Jagadish from Bangalore. I had been to the Reliance fresh located along the Marathalli ORR near the ISRO road yesterday looking for Pears soap besides other things. At the place where the Pears soap was kept, there was a label saying "buy 4 get 1 free. Valid on packed cases only" I looked for the packed cases and did not find it. So I ended up buying 5 individual pears soap boxes. When I asked at the billing counter and they said the packed cases were over. A couple of hours later I came over to the shop again to buy a couple more things and found the Pears packed cases now. So I went over to the billing and requested them to give that to me as it ~60 Rs cheaper. They said I can get the soaps the next day and they would check. Today, I go over to the store and tell them about this and they are not ready to change it. When I gave them the details of what happened they instead blame me for not buying the right pack. I had asked the attenders and the billing counter and they said it was not available. When speaking to the manager, he explained that they can't take it back. But when I was walking out of the store, the manager was snickering behind my back. That is not acceptable. Your store people are careless. Why should I lose my money because of their ignorance? If I have to look for everything on my own, why do you need to employ them? The manager is not oriented towards keeping the customers and is unfit to be in his place. He can't understand the complaint from the customer and instead blames the customer for what happened. If this is the behavior of your staff, your business will suffer. You will lose loyal customers due to such complaints. I hope someone acts on this.

I bought kurkure from reliance fresh. There was a offer of buy 2 get 1 free. So I bought 3, billed for 2 and third is free. On closely looking the bill I realized per piece is costed 38 rs whereas the mrp of product is 30 rs. I contacted staff at outlet and they said as it is sold in offer of buy 2 get 1 free the cost is 38 rs. If you buy one it will cost you 30 rs. I request forum admin to help me in this situation. I have a bill proof if the same.

My name is Arpith Shukla my mom is a daily customer of reliance fresh bengaluru koramangala a security guard misbehaved my mom so many times today my mom's friend also went and he was forcing to eat coconut so they have complained to manager also but he have not took any actions

My name is Abshar aghwani .i belong to jaipur.i am a student of hotel management and perusing it from IHM-JAIPUR, Bani park.I had joined reliance fresh in April 22 2015 as a part timer as to get some experience and wanted to get maximum utilization of time of my vacation.Basically i want to learn the Till and customer handling apart from that i also did bays and f and v as well and give them best service to maximize the customer satisfaction and company's profit in the long run.But i am very disappointed with the store manager's behavior he don't have general etiquette and manners to talk with customer and staff as i am in a morning shift 7.30am to 12am he always forced me to work over time sometime he called me at 5.30 a.m and told me that there is no one in opening shift so come early, due to less manpower he forced me to work 2 or 3 hours after my shift.As he is my boss so i have to obey him and when i got totally fed up with this one day i refused to come early and told him i will not work overtime then he rudely repelled that come to my office and forced me to write application that subjected my behavior and warning o[censored]ninformed off.After that day he find useless way to scold me in front of everyone and i felt insulted.when i told him i didn't like your behavior then he told me in a very aggressive way get out and not come from tomorrow with a index finger pointing on me.If this happen with me then i am very sad about the depriving condition of the staff.I requested the higher authorities to take strict action about it and maintain the image of a brand. Mr.Anoop Jhalani (Store Manager) Reliance fresh vashali nagar, Jaipur Mob-[protected]

My card no.[protected]. i made a purchase for rs/-1301 at reliance fresh ROHTAK [ huda complex ] and two times the payment was deducted from my credit card and third time it was deducted from my another card.i complained to Mr .Chander chugh incharge mob. no. [protected] who assured me the problem will be resolved in one weak i.e. from 3rd july

I went to purchase bananas and papaya at reliance fresh hydernagar. But i didnt find the price tag displayed for both of them. When asked the sales person he mentioned me the cost of them and when he was asked y the price tags are not displayed, he said like their employees may be busy today and hence they didn't put the price tags for some of them being sold.

My card no is [protected] This card have earn points but not redeemed.. As per outlet cash counter person My date of Birth Is wrong in Card details My date of Birth is 24/06/1975 Please correct it so i can redeem my points Thanks

A packet of flour (for making puttu, a south Indian breakfast) manufactured by KKR Flour Mills, Ernakulam, Kerala (NIRAPARA) bought from Reliance Fresh (Mathikare Bangalore), has a marked MRP of Rs 52/-. Date of packing marked on the packet is 20.06.2015 & has a batch code of CHP 12/15. Another packet of the same product that was bought from a different supermarket about 2 km away from the reliance fresh super market has a marked MRP of Rs 47/- only. Second packet has 03.06.2015 as DoP and has a batch code CHP 127/15. The MRP/DoP seal in both the packets looks different. The second one even have FSSAI no: mentioned in the seal. An added cost of Rs 5/- per packet compared to the same product manufactured on the same month looks doubtful. The difference in seal pattern also looks suspicious.

Dear Sir, This is with great regret that I need to inform you that The Reliance Fresh Store at Jalahalli-West is place which is confusing customers on the certain aspects on the redeemed points that you enjoy on your card. I have been a reliance fresh customer since reliance set up the store in Malleswaram, Bangalore and then I used to buy it later from Mathikere. When Reliance fresh opened their store in Jalahalli-west, I used to buy it from Jalahalli-West, Recently I happened to redeem by card with the bonus point that is accrued on by membership card and there was some confusion though there was a balance they were not able to redeem through the machine and says it is a wrong card. Finally for the purchase I made I have to pay cash. the same was escalated to Reliance Fresh Mumbai Ho and a lady spoke to me stating that she will do the needful within three days so whatever the credit in my previous card will be transferred to the new card. After 7 days, I happened to purchase some items for which the manager says that the credit in my previous card is not yet transferred. I had a credit of Rs 177 and my purchase was only Rs 162. I spoke to the manager and told him that it is not done and I will not pay a single penny. After a couple of days I visited the Reliance store for purchase and they told me that the credit is around Rs 182 and after adjusting the previous purchase of Rs 162, the balance credit available is Rs 20/- . On that I had purchased items worth of Rs 177/- for which the lady at the counter told me that I need to pay the amount in cash for that purchase which was paid by me. When today I went for purchase at the store, the lady asked me whether I had paid Rs 177 last time wherein I got annoyed, The lady at the counter was new and I happened to see her first time and not have any exposure . For each entry she checks with her colleagues.Insulting customers will create a bad impact on the company I have a couple of points to make 1) Train the counter cashiers properly and no new staff should be posted there immediately after appointment. 2) The cashier should be supervised regularly until such time wherein they are successful. 3) The staff should not speak like what happened to me last time - inquiry as to whether the customer has paid the amount which creates a cheap look on the regular customer in the presence of others. We are people who have held senior level positions and these type of instances will hurt our feelings . Please take stringent measures or else it will cause hindrances to the brand, how people see it and measure it. I am well wisher of Reliance brand and hence this mail. Regards S G Nath Mob: [protected] Mail: [protected]@gmail.com

This is in context to one of the policy done in the month of December 2014. Policy number is 51991496 Now let me tell you the whole story or rather cheating which was done by one of your member Name Deepak Malhotra. Mobile Numbers are [protected] which is out of order. his other number which is working is [protected]. He was after my life everyday. The policy is in my Wife's name Preeti Kaushal He said Mr kaushal i[censored] take this policy i will get the your other policy cancelled and reimbursed Plus the bonus on this above mentioned policy My other policy details are as follows : 18208899. Name Rajneesh Kaushal I was promised by Mr Deepak Malhotra. that i will get a refund check of close to 72000. Time given was 45 days from the date of commencement of the policy. So it should have been somewhere by the end of Feb 2015. Please look in to the matter and resolve this issue. I dont want any policy i want my money refunded. Eagerly waiting for your response. Thank you Rajneesh Kaushal

18.07.2015 - This Reliance fresh branch in D`victoria Mall, Borivali West, Mumbai - 400092, Near Shimpoli Police Station sells expired or about to expired products at a very low price. People tend to forget the expiry date for low price. Please take immediate action on this at the earliest. Eg:- Milkmaid manufactured date - Dec 2014 is kept on the counter for selling it at lower price.

pls see the bill attached. Rs 10 added and substracted, to divert customer while having a look at the bill. Added Rs 123 for an item of the satff's choice, not purchased by me. Please take appropriate action and frefund immediately. Note: i observed similar situation many times. But, while buying several items, with confidaence on reliance each and every item was not checked by me, the purchaser at home. To day, I could identify. Suspect the guy at the gate who always boss on billing staff and the billing staff in first counter while entering store at the left. Store tleplhone not resposive. cenral complaints too not so responsive, but could complaint make the complaint in second call from my end. Please reimburse extra billing and punish staff appropriatel.

This Reliance fresh branch in Purasawalkam, Chennai, TN, keeps selling expired or about to expire in a day foods and food products at low price, people are so enthralled by this price reduction and forget to see the expiry of the product, which also includes my father. Please take some immediate action against it.

i visited your store at vijayanagar 3rd stage mysore karnataka nobody is there to take care of customer it was bad experience i hate going reliance fresh stores in future pls public it is not worth it for genuine customer pls dont go for bad experience its my humble request

Dear Sir, I am very disappointed with reliance fresh Bistupur Jamshedpur I paid Rs 5385 deducted from my account and due to staff mistake they couldn't take out bill and inspite of showing my account details the person name Mayank and store head Mr Anil Sharma has misbehavied very badly with me, I should ask what kind of culture you are follow one lady suffer and staff misbehave??? Inspire of my so many request they r not support even they don't want to allow me to take my goods. This is very pathatic experience at Reliance fresh Their behaviour with a lady just useless. I hope you can take action as earliest. Thanks Shashi Bera [protected]

Dear sir/madam, I am a satisfied customer, But today i want to complain about the twice deduction of money, I purchased goods worth rupees 183.43 on 3 july 2015 from reliance fresh(evershine city), started transaction with the credit card(card number XXXXXXXXXXXX7216) but card showed an error and my transaction was canceled as told by one of your executive, so i did a cash payment(i.e I gave 200 rs and got 17 back ) . But at home when I checked my card statement, payment was even by my card, whose transaction was canceled as said by your one of the executive.I thought It might roll back my transaction it wasn't today its 11th July now it hasn't been rolled back ... I request you for the proper refund of my transaction for rupees 183.43

Dear sir/ma'am,
Sorry i forgot to inform the store address- pravasi nagar scheme murlipura, near by kedia palace jaipur. Store manager name is pradeep. -8/7/2015, i purchase the item of 820rs. There was also include a 10 kg packed atta. That item is not good in the atta there is finary sand.I complaint at store next day. The store manager is rounding to me three time and say i will be mail then you come . I went again for asking this time he said that i will told to my guy for this he will change please come tommorow. Now i will go again. This time what he says i will see...
I am a old customer of reliance fresh . I never complaint for any thing but this time not accepted thing.
C3021 #0012 time 19:23:22 date 8jul2015

8/7/2015, i purchase the item of 820rs. there was also include a 10 kg packed atta. that item is not good in the atta there is finary sand.i complaint at store next day. the store manager is rounding to me three time and say i will be mail then you come . i went again for asking this time he said that i will told to my guy for this he will change please come tommorow. now i will go again. this time what he says i will see.

Respected sir

I purchaded kvg bamboo chopping board vide reliance fresh bill no.C1846 on 24 jun 2015. After 4 to 5 uses the board it is observed that the manufacturing joints of the same are loose and not fit for further use. I went to reliance fresh on three days back where i purchased it and shown to them.  they had taken photos of the same and told that necessary action will be taken with the authorities concerned. After a lapse of 3 days no intimation from them.

I request your good self to look into the matter and take proper action.

Thanking you

Looking forward in anticipation of you early reply.

Paradesayya

Hi, on 4th of july my wife had gone to reliance fresh and she had picked 1 kg of pears, the price quoted on the price board was rs 189/- per kg and when went for billing the lady on the billing counter billed it as rs 295/- per kg.when she told her about the price on the board she said it is just written by mistake.my wife asked her to cancel the item as the staff were misleading information to customer, but the lady on the billing counter was adarment and rude saying that they cannot cancel the bill and told her either she has to take the pears or take some other products of the same worth. i dont understand why should a customer be penalised for your mistake and buy products unnecessarily. it not just a matter of few hundred, but about cheating and fooling customers. Hope the company looks into the matter and ask the franchise to be fair with the customers. mangaement look into the matter and make sure such things dont happen in future. i have also made a cc mail to your mumbai head office kindly take care. regards hitesh kumar[protected].