Reliance Fresh Complaints & Reviews

Dear Sir,

This is to bring to your kind attention "refusal to exchange" by your staff. I picked up two loaves of bread by mistake, 1- Modern Bread n Butter" and 1-Atta Shakti. I notice this only after the billing was done. Howevre i was still at th counter and pointed it to the staff at the Billing and said that i wanted to return theModern Bread n Butter loaf (INR 22/-) . He was not sure of the procedure to be followed and asked one Mr.Kumar (acting manager i presume) on what to do. Mr.Kumar categorically told me that thre will be no cash refund and i could exchange it for something. Playing it safe i picked up another food item- pack of Bouborn biscuit also costing INR 22/-. Now i went back to the counter and told the staff at the billing counter that i wanted to Bourborn biscuits in exchange for the Modern Bread n Butter loaf. He again turned to Mr.Kumar for guidance. Mr.Kumar absolutely refused, he said i could only pick up vegetables in exchange. I pointed it out to him taht ia am picking up another food item, biscuit instaed of bread and of the same cost so it should not really matter. But he refused to listen and told that their rules does not permit it. I even pointed it out to him that i'am still in the store, it is not like i left the store and returned with the product, but to no avail. He just went on about rules not permitting it. At this point ireally lost my cool and told him that he can have the bread and INR 20/- i paid for it.
What i want to point out here is the ridiculous policy of the store where the consumer cannnot rethink after buying a product or picking a product by mistake. It is easier to go to the freindly neighbour hood store down the road, atleast the consumer will get to exchange and buy the product he wants.
Besides the exchange policy on the back of the bill says you can exchange it within 14 days, fruits, milk and vegetables and altered merchandise will not be exchanged. My product was not altered by any standard, since i had not left the store with it.

I hope Reliance fresh staff looking into consumer compalints looks into this aspect make their rules consumer friendly.

-Dr. Veena K

I have just visited Reliance fresh Limited at Plot no. 152 and 153, out of khasra no. 3/5, Kakrola,Delhi.( Near Dwarka).
I bought one pack of Nestle milk in tetra pack( Rs. 45 ). along with several other items. After reaching home i just casully see the bill and found that they have charged the same nestle milk three times in the bill means clearly cheating me for Rs. 90/. After this i tried the store phone no. as mentioned on the bill[protected]several times but nobody picks up.On the internet i tried to find out other nos. or way to complaint even vist the RIL site but of no use.
After so much of regorous exercise , I want to mention as:
1. why Reliance Fresh does not mention on the bill there web address and other ways of consumer feedback and complaints?
2. RIL website mention the retail business but without any contact or feedback from customers?
3. RIL website speaks only about their businees, growth story , stocks , contacts for business prospects etc. but totally ignore the end users and their concerns?
I am sure now like other millions of people that RIL has grown up from zero to present level in this way only .
Where is the transparency in business?
commitments towards customers and relaibility in services?
See stock prices and the interest of the retails investors in the reliance ( both the brothers) for last few years?
Reliance can do best only in b2b style, when it comes to do the business with the customers directly . reliance has to be more transparent and approachable otherwise get perished!!!
I hope somebody and the concern authority will take time to go through my situatiojn and will do the needful.

Regards,
Sanjeev, Delhi
[protected]@yahoo.co.in

This brings a real disappointment to me as i paid for something which is not edible at all. I visited PANCHKULA Sector-20 Store today[protected] and bought 2 packets of "roasted black chana". As i reached home i found them rotten on opening the packet. I rushed back to them with bill and everything i bought. The sales person and the gaurd agreed that the food was not edible, but the manager dint care about it. His name is JATINDER KATOCH. First he took so long to even hear what i wanted to say as he was bussy laughing on some stupid jokes shared with his collegues during the working hours. Then he suggested me to talk to Bansal (whose make is this packet). When i asked him to give the email address where i can complaint he said that NO-ONE IN RELIANCE HAS TIME TO CARE FOR A RS22 PRODUCT. If that would have been Rs 5 product this complaint would still be here in your records. I really dont care if you replace my product or not but i doubt if you really train your emplyees before you appoint them as store incharge.
I am a Business Developmeny Manager at an MNC and i know how this employee can impact your business. My past experience with Reliance Fresh has been normal but i just wanted to report this misconduct of yours employee. I had no option to go back with this the food product which is not edible.
Before i started off with my complaint on this portal, i went through the reports filed by other customers too and its equally disappointing that THERE IS NO WHERE I COULD READ THAT ANY RESOLUTIONS HAVE BEEN DONE BY RELIANCE TEAM.

it is observed that store is not maintanting adequate change,nor are they bothered to give the tele details of the head office in MP. For the last three times the sales man at hte billing counter has been suggesting to make the bill for nearest Rs 10/- ,not even Rs 5/- .when the mangers presence was enquired the staff declined his whereabouts

Hi,

I purchased a 5 liter safola gold pack from reliance fresh outlet in Najafgarh. The pack was having the offer one liter free with this pack. I thought the free content is inside the pack as the pack was placed alone in the rack and there was no other 1 liter pack present at that place. The reliance fresh executive billed the pack for me and never told about the missing one liter pack. This incident tuck place on 26 sep 2010. I today on 26th Dec 2010 went to the store looking for the same pack fortunately the pack was out of stock. I went to another store and purchased the same and the store provided me the one liter pack which was free with the 5 liter pack. With this I realized that the reliance fresh guys have cheated me that day and have not provided any one liter pack on that day. I tied to trace the bill for that purchase but was not able to find the same. I called the store on the number printed on the receipt of today’s purchasing. I narrated the incident to the executive on the other end. I explained him that I don't have the bill with me but I have the pack handy with me with the Bar Code which can help to trace my bill. The executive ask me to come to the store and assured me that they will provide the one liter free pack to me. I went to the store the guard asked me to stand near the gate and said this have happened with many customer, with this I realized that the picture is bigger then what I expected as a simple mistake. The store was not providing the free pack to any customer and were willing to give only when customer were coming back and asking for the same any how one executive approached me and asked what is the issue I narrated the issue to him he said ok he is sending the store manager to talk to me, after we minutes another gentle man came as asked what happened. I narrated the story again to him he said without the bill we cannot help. I told them that you can trace the product you have sold with bar code. I have with me the product why can't you give a try one this he went back another gentleman came and told me I am the store manager what is the issue. I was really frustrated at this point a store manager who should be addressing these concerns upfront was hiding behind and sending all those tom dick and harry to get rid of me. The most amazing was when he told me that, what is the proof that the pack belong to this store. He told you might have purchased this pack from outside and have got it billed over here. I did not know whether I should laugh at his foolishness or should fight with him. He knows this very well that the guard on the gate takes all of you belongings before you enter the store how is it possible for me to hide 5 liter cane and get it billed. Will the reliance Database support such product to get it billed? I told him that I made the payment through my credit card and can show him the details on this he told me that if you can give me the exact amount of the bill then I can track and can give the free pack. I simply asked him to provide me his employee ID or email ID he straightaway refused and said my name is Deepak Sharma do what ever you want to do with this, I asked if he can give in writing that this pack does not belonged to that store he denied any cooperation. In the freezing cold I came back home collected the amount from my credit card statement and told him the amount on which he said that he will call me in a short while...............the call never came as expected. I don't want any one liter free pack. I want a considerable action against such people who come into customer relationship business and does not understand what a customer means to them they should realize that, it is because of them they are getting there bread and butter. Reliance should teach such people a lesson which they should remember throughout their life because ultimately it is the brand that is taking the HIT.

Regards,

Sandeep

Hi , I am a regular customer of Reliance Fresh shop-Vidya nagar Branch, Bhopal. I am raising this complaint on billing errors found at this shop.
1. Apples offer rate Rs 80 being charged at full MRP rate at the counter.
2. Bournvita (for small kids) also charged at Full MRP at counter, when the offer price was mentioned less on the shelf..
3.Sumera paratha charged more than MRP price
4. Free offers also charged on the bill (soap bars which were free, were actually included in the billing amount)
5. The discounted rates were not subtracted from the total amount, but added to the total amount.

Its very rare that all consumers check bill after shopping at these type of shops. My first experience was when the discount were added to bill, instead of subtracting. From then onwards I started checking bills of reliance fresh and found the above errors has mentioned.
Everytime I called back on the number [protected] & usually the amount was refunded on one condition that the bill had to be surrendered to them.
Yesterday, Rs 42 error was found on one Item Apples and it had happened on two counters. My friend had also purchased same apples and even his billing had error even though he had stood in different billing counter. Rs 65 error was found on his bill for one item(apples).
When we called back someone attending the phone, gave rude responses and we had to rush back to reliance shop immediately to address this issue.
Finally we got our money back - but it is horrible. 1. Error in billing- which get unnoticed by almost all the consumers - its actually looting consumers 2. Rude behaviour of the manager who attended the phone call.

Request Reliance fresh shopping chain to look into system errors and ensure that there is zero % error on billings. Human errors can be on one counter not on all counters. Random audits to be done to check the errors on systems.
TRUST / CREDIBILITY of Reliance fresh shops is under ?????

Sir,

I am a regular visitor of Reliance Fresh Store at Opposite to Army Colony, Nerul (east) Navi-Mumbai-400706. I want to say that in this store the behavior of staff mainly Supervisor and Cashier is very cheap and rude. They make a pressure of purchasing vegetables and goods above the requirement by certain ways :-

1.) Though the offer is displayed but they will say no offer is available.
2.) Offer is available only for particular people.
3.) If you want to purchase mark down vegetables at night then u have to buy in quantity according to them even u have requirement or not .
4) They have also remitted my R-card points which comes to Rs. 500/-
5) We have send mail also related to this but no reply.

When i talk to him about this and told Mr. Sachin about this he refused all the above points.

I want to ask that this type of store is their personnel or from super Indian brand RELIANCE Industries Ltd. so how they have to apply their own rules . when customer wants to purchase a limited quantity according to requirement then who gives rights to these employees to force on customers.Success of every business is depends on employees behavior with customers . Even i think it is proven by the sales statistics.


Thanks

Vaishali Khairnar

Reliance fresh one of the most unroganized fmcg chain in India.Manager of the store is not present in store to help the consumers 'name Mr Arun" & if available not in a condition to help people.They don't have staff to do home delivery,Executive,cashier in the store don't have general courtesy for the customer,they
don't have jute bags for the customer"because reliance is not providing them"if some ask without bags how will we carry the stuff,the reply is take box,& if we ask how we will carry the same the cashier replies u can carry the same on ur head,horrible.....if the attitude of reliance fresh goes like this i don't a bright future of this retail chain in years to come.

Abhishekl

My name is R khan.my email id is [protected]@hotmail.com. I am a regular customer at reliance fresh situated at mira road station shantinagar. Yesterday i went there and bought some products. Out of those products one was 10kg atta and 2 cold drinks of 2.5 ltrs. Tgere was a discount of Rs 30 on 2 cold drink. After buying i went to cashier Mr Nilesh Padwar to pay my bill. I enquired about the discount on cold drink. He agreed. Then he told that 2kg of sugar is also free on 10kg atta. I did not wanted to buy sugar but because cashier told it was free with atta i bought it. I did not knew that they had fooled me. As i was coming out i checked the bill and recognised that sugar was not free but they had cutted the price of the sugar from my cold drink discount. I went to customer care Mr Dinesh Singh and explained everything but instead of helping me out he started arguing that bill and everything is corret. I tried to explain again but now he started to use foul languages. He was very rude. He said"phocut zhig zhig karte ho much much mat karo". Ge said many things. There were many people I felt completely insulted. Even the Manager Mr Sachin kaiya supported the cashier and customer care.l am feeling very dejected ad insulted. I did not wanted my money back, i just wanted to know why cashier Mr nilesh misslead me to buy sugar. Why did he lie about the offer. They did not answer instead insulted me. I just wanted clearification. First they cheat and they insult. People like Mr sachin kaiya are strengthning the culprits like Mr nilesh and Mr singh bynot taking action against them, and spoiling the image of company reliance fresh. I am because of people like them reliance fresh will loose many many customer. These people are completely assured that no action will be taken against them. Very dissapointed. Wating for justice.

I had a bad experience today with the Reliance fresh store based in gokhale road, thane west. Firstly they did not display that there won't be any plastic bags being give to consumers, then they go ahead and bill the products even without informing about the same to the consumer, when asked they say we have told the regular customers about it. Over and above that they have the audacity to tell the customer that you better bring the bag next time. This is utter pathetic on the part of India's biggest chain of departmental stores. What kind of service is this? When asked for a complaint book, they do not have one is what the answer comes. Rubbish. If they are stopping Polethene bags it is a good move but come up with a more innovative way of educating the cutomer than simply dadagiri. The manager the counter girl even the staff behaves in an unruly manner. Either do something about it or stop operating.

Shame on Mr. Ambani.

I Purchase rice(16/11/2010 at 8.15),at KDAMTALA RELIANCE FRESH HOWRAH-711104 WEST BENGAL. when I want to pay at cash counter , I saw the cashier(Rahul Singh) smoking at outside the sore when I call him, he told me, “it will take time” after 10 minutes he comeback and he tell me your bill amount Rs. 300.50. He told me give me .50 I told him I have no .50 paisa change, he told me slack language, and he return my money, and told I didn’t give rice to you. When I asked her name he told me “my name Rahul Singh and no one can do any thing ok” .
When I asked to whom can I contact for this, again they routed me to the same crap complain register, which I reckon is of no use.
If reliance fresh need to make profits they should cater their customer with good service, other wise..Subhikhsa, Spinach, dollor stores these are comming up rapidly..and slowly the store mangers who take every thing very lightly will start loosing their jobs.


Nme: Tufan Sadhukhan
RelianceOne Card No. [protected].
Mail- [protected]@yahoo.co.in
Ph-[protected]
[protected]

Hi i have been using since last 2 years the temporary reliance fresh card and still not received the plastic card.Store manager is of no help.

So pls advise otherwise i will stop shopping in reliance outlets.Initially i thought reliance fresh is owned by Mukesh ambani so it would be better that Reliance communincation which is owned by ANil ambani.

But now it seems that Mukesh even worst than Anil.

Dear Sir/Madam,

I am a resident of Model Town Phase 3 Delhi. On[protected], I along with my aunt went to a Relaince Fresh Outlet for shopping of some household items. We purchased a pack of 10 Kg. of Rice form the shop and returned to our place. On unpacking of the packet we found that the rice were of bad quality not confirming to the description of the product.

At the same time we went back to the shop and asked for the change of the product as it was mentioned on the bill that the item purchased can be exchanged within 14 days from the date of purchase.

Accordingly, we intimated the cashier that we want to replace the packet and after his accord we picked another packet of rice. Then, we went to the cashier to replace the previously purchased bag and requested him to issue necessary document to enable us to take the replaced bag out of the shop.

However, now this cashier not only contradicted to his earlier statement but also abused us in bad words.He behaved in a totally uncivilized manner. He did not even feel ashamed of abusing women customer in front of his colleagues and other customers present at the shop. He even tried to hurt us physically. Other staff also joined him and confronted us.

Finally a senior fellow come out from the office and take notice of our plight. The matter get resolvd as soon as a civilised person get involved. Our product was changed and our request thus accepted.

However, the above episode had given both o[censored]s a traumatic experience and we wish such incidence do not occur in future with any other customer. We want that a serious action should be taken against the misbehaving cashier. His name is Mr. Lalit. We want to use this platform to kindly forward our case to someone who is a relevant authority to take an appropriate action against the uncivilised, misbehaving Cashier.

Thanks & best regards

Was issued a reliance one temporary card after filling up a form from ur Bytco point store 4 months before.was assured permanent card will be issued with in short time.but on enq, during Dewali i was informed that as details are not updated in system by ur BPO agencies benefits of earned points can not be utilized & also asked me to contact the nos provided in temporary card.On contacting them u will surprised to know that they started washing their hands in terms of non availability of data base & started doing typical blame game with the stores the way indian customers are used to face the govt. agencies.
My temp.card no. is [protected].
Do u have any genuine solution to provide me the permanent card as promised or should i consider it as another fake promise made by ur stores to ur customer.
Thnks & regds
Bishan Mandal

On 9th September, 2010, I purchased some items from Reliance Fresh, Mithakhali, Ahmedabad. As displayed at the respective counters, few of the items I purchased were available at 50% discount. However the same is not reflecting in my bill. When I brought it to the notice of the employee at the same store some ridicules arguments were made and I had to pay full amount.

I have checked on the net but could not find way to register complain directly to the company. Hence, requesting you to look in to the matter.

Regards,
C Desai

Sir, I happened to be at your
Submitted by Vijayan (not verified) on 29 October 2010 - 5:41pm.
Sir, I happened to be at your AMBATTUR, Chennai-53 (old no.225, new no.83 , MTH Road, Venkatapuram, Ambattur-OT, Chennai- 600053 (TN[protected].
I have purchased 33 items bill no. 0106 & 0104 dt 23.10.2010.
Following are major short comings especially in Customer service –RATHER THERE IS NO SERVICE AT ALL. Starting from the Security guard- by not issuing tokens for our belongings, and intolerance level goes upto Supervisor level of one Ms .Sankari – who is just doing TIME PASS activities- not even helping the Customers in purchase or finding out an item –or atleast providing a Trolley,blocking path –basically she does not know anything about the RELIANCE FRESH & SERVICE. & She is very Arrogant with customers. More over No BASIC- courtesy , Culture, Behaviour,No help to customer, Misguiding customers –making them to wander here and There. wasting customers time and Patience ,Irritating replies etc.,etc.,
Just opposite to your Reliance fresh there is one similar outlet named FARM BAZAAR- (A shop similar like yours) . Just go and see their Service & other areas mentioned above. Really classic (Quick service ,coutesy,and help extended by the staff there.)
Because of No service by people like the so called one Ms. Sankari & counter service you have to close down shop, else your competitors will make you to shut your shop , through their efficient service , behaviour ,approach etc.,
As we all remember The Great Legend Mr.Dirubhai Ambani -who built the Grand Great Empire of Reliance Group of Companies – but now the situation may destroy the Good name created / earned by The legend Mr.Dirubhai Ambhani & it will take a beat., in the days to come, if no corrective measures such as by removing such Useless staff else things will happen for a good Closure of your Outlets / Organisations.As you well aware that Some may take up to Consumer Protection Court,RTI, etc., Pl.Take care. Thanks ,
(P.S.: I have written the complaint in Complaint/suggestion Register too & informed the officials but do not know the outcome yet.)
-vijay ph.[protected]
email: [protected]@gmail.com

Dear sir,

This is regarding the issue of my permanent reliance One card to me.

Plz find below my card details:

Card No : [protected]
Name : KUMARI MIKEE
Place or Address : C/O; Mr. RAKESH KUMAR
1/ 3 B, Gandhi Colony
Kolkata 700040, West Bangal

Kindly do the needful.

Regards,
Kumari Mikee
Kolkata
Cell No : [protected]

This is a matter of serious concern as it relates to billing amounts and customers being cheated
The billing amount of the products are more than the MRP of the product.
Secondly, after giving offers the invoice is at their full value(i.e. misleading and fraudulent offers)
This is very unethical and unjust for a brand like Reliance.

Dear sir
My name is Joe from Hyd.
A very big Gambling in Reliance fresh at Old Alwal shop. Secunderabad.(HYD..
very bad service and there is no prper responce about the points on which we purchased, Scince 3 months there are escaping to give the ponts amount by saying printer not working ...this is very big fraud, please sort out this problem...One more thing
In the shop there is no prper maintenance, the veg items and other items are not in good conditon ... like this so many draw backs .. So we want to change this dummmy shop, want go for other alternative...if all the costemers think like me no body will enter in this shop...
so please stop gambling .and fraud.. give true and good service and preserve the faith of the people..

please refer to your advertisement in Times of india on saturday 2nd october 2010.
The advertisement states on a full page category of discounts available on items. I happed to visit the store at Tirpati apts, warden road. The store manager refused to give me discount which were listed on the advertisment of the company.Afterwards when I told him of the same, he said to get the newspaper.The next day when I went with the newspaper he kept denying of the same that there is a mistake and after much pressure allowed to give discount on only some items. My complaint is why give advertisemnts when you cannot fulfill them?..