Reliance Fresh Complaints & Reviews

Misbehave by staff of Reliance fresh make a positive attitude

Reliance Fresh — Outdated product

I am very much upset that company like relaince had to resort to such unprofessional means to get business. I use to regularly visited Reliance fresh at 17th Sector, Gurgaon. Recently picked up Kissan Jam from the shelf. It was written May 2008 due to my over looking did pick up. Now when I started using this found that it tastes not very fresh and tasting indifferent. Now when I visited Reliance Store yesterday and showed that product was so close to getting outdated was kept on the shelf.

Surprisingly the reply was more disappointing than the product. I was told that the product has validity till end of the May month. I am surprised how can Relaince fresh assumes that the product was manufactured on 31st May, my submission was what if it was 1st May.

The second discussion was that I should have noted the manufacturing batch and date. My question would be if I overlook the date does it absolves the store of the responsibilities of the keeping the outdated products on the shelf.

Thirdly I am told that the product problem was to be brought to the notice of the company. Now I have been travelling, does the company expects to keep track of the all these. Further where is it mentioned in the bill that the product should have been brought to the notice of the company within 7 days.

I believe that the company is trying to pass the buck, the issue has disappointed me very much and will do similar to others.

Reliance Fresh — Taking extra money during billing

I have been customer of Reliance fresh, Bopal, Ahmedabad. Every time I have to debate with billing person to not to take extra money. They usually take Rs. 0.50 extra whenever bill is in odd amount. e.g. Bill is Rs. 9.50, they will ask you Rs. 10. If asked for 50 paisa, they dont have justification for that extra money. They usually say that they dont have change. Reliance fresh does not have any policy to register such complaints.

I request Reliance Fresh Authority to take note of this and also request Consumer forum to take appropriate action against this practice.

18jun Mira Road

Dear Sir/Madam---Greetings

Recently on 15jun around 8.45pm to 930pm--I was shoping at Relince Fresh Mira rd--buying my
provision for the week--after I came to the counter--I gave corporation debet card---casher says
tje card was declained--he swipe twice---later I gave an ICICI card -it got cleared--Rs 263.50--
Next day I approached the person incharge that on 16 night my card has been swipe twicw
on icici and corp debt--I am a looser of rs 263.50---On 17jun around 11am I aproached
my corp bank--saying amount credit to relience fresh--- On same day 17 jun at 2pm I approached
Mr Manoj of relience fresh- I told him that the money has been credit in yr acount relience fresh--
He denied it--saying I got no amount recieved--After showing proof of mini statement and pass
book of corp--saying its not credited--
We hope you look into the mater at earliest---

Tks rgds---D.Vaz

18jun--Mira rd--

Dear sir/madam---on 15 shoped at Relience Fresh---amount rs 263.50--
card was swiped twicw on corp debt card--which claimed declained--cleared later on--
gave 2 card Icici card --amount rs 263.50---which was cleared soon time 9pm onwards--
both card cleared--but says relience fresh mr manoj--I did not recieved the amount frm card--
both statement showed mini statement and corp bank--denied saying not got amount--
we r teribly disapointed with relience fresh staffer for their bad attitude--pls try and improve--
we hope you take neccessary action against staff--lot of customers lose money in different
wasy--saying no change--card debt twice saying declained--when money is ther in card--
most of them dont know about their products--also your price is to high as elsewhere

rgds -tks--Dvaz-

Reliance connection — taking of extra money

sir, i had transferred my pre paid reliance mobile to post paid the actual charge is rs.250 which is taken as security money but reliance executive has taken rs 580. 330 is taken as migration charge but there is no any rule of migration as i had talked to customer care. i had complained to reiance costumer care but they also had not taken any action. The connection i had taken is the reliance mobile store SHOP NO -35SECTOR-GAMMA-E GREATER NOIDA GREATER NOIDA UP . I had taken connection last month. Plz tell what i should do.

Reliance Fresh — change of money

I am regular customer of Reliance Fresh store mostly Shagun, near Mithakhali,
Ellisbridge, where staff in the store are very rough and
non-co-operative. So many popular products are always absent in the
store. Most stores of Reliance in Ahmedabad has always problem of
tendering of change of money. They always not giving 0.50 ps, in
exchange to most customers, say every customer. Think How many Rupees
they are collecting by not giving change and not depositing to the
stores even ?

Mahesh Mehta
my last bill No.- C5648 # 0207 dtd.[protected]
my card no-[protected]

I and my family have been a regular customers of reliance fresh and this was the fifth time some one in the family was over charged.The first time it was my dad who noticed their mistake as they had billed the same product twice.The following week again the same mistake was repeated but this time it was my brother.Before leaving the store they caught the mistake. Initially I too thought it was just a mistake.But not after I was the victim.Though it was just a matter of 5 rupees we got it to the notice of the manager.But again last week when I and my friend went to RF we were charged for the ragi flour which we never bought and when we asked the staff at the counter, his body language showed that it was a deliberately.We were given the change of Rs 13/-. just think about how much money these people in a day by such activities..I would never ever go to RF and advice others also not to go there.Its not the matter of Rs 5, 10, or 13 but its about the unfair idea of earning money.

i want to say that reliance fresh in rohtak, haryana in huda complex near shantmai is not performing their services well even not providing basic services . they just shirk work and do not provide vochers even at 80 points . n also only one cash counter works out of 4 cash counters.the main concern is that MANAGER of reliance fresh MR.YOGENDER SHARMA does not listen to comsumers n say that " i dont have time" so i want that strict action should be taken against them so that consumers are not having any sort of problems.
thanks...

I am C.D.Sani staying in trichy.We are one of the customer of Reliance Fresh limited, 12, Sharanya Complex, Mahalakshmi nagar, EVR Salai, K.K nagar, trichy.
We have been observing that even in rush hours only one counter is open. although four counters are there and most of the time
no workers are available for assistance.They are not customer friendly...

Today I bough vegetables for Rs348.51 from Reliance fresh. Kothamangalam./.One Manu was the cashier.I said that the amount is RS369/. He insisted to get the same amount So they charged 49 paisa above MRP.

Roy Skaria
Chengamanattu House
Bhoothathankettu PO
Chelad Kothamangalam
Kerala
Ph [protected]
[protected]@gmail.com

reliance fresh staffs are the most ill behaved staff in the marketting business i have ever seen. i have been a regular at reliance fresh for years now. and i have decided i will never go back to any of the reliance outlets ever again.

I am totally dissatisfied by the behaviour of Reliance Retail store manager Balasubramnyam (Employee id:[protected]. The manager doesn't have the courtesy to respect the customer. I haven't seen such an illiterate manager in my whole life and I am really shocked to see Reliance(Branch - Chennai, madavaakam kutroad) recruiting illiterate, abusive, irresponsible and urgent person. He straight away yells and about to hit the customer. He uses abusive language in front of all the other customers. this proves the kind of people Reliance retail recruits and promotes. I have been a regular customer with reliance retail for more than 5 years and I purchase groceries of Rs.5000 every month in reliance. For being a good customer I got tribally bad response Balasubramanyam (Employee id:[protected]. The recording of his abusive behaviour can be seen in the Reliance retail camera itself.
I have been monitoring this illiterate, abusive, irresponsible and urgent behaviour of the staffs in this reliance (Branch - Chennai, madavaakam kutroad) for the past 4 months and it is getting worse day by day. If the manager Balasubramanyam himself behaves in a very urgent manner, no wonder the other staffs will follow him. They don't keep any carry bags, or boxes at all. If they don't have they should have the courtesy to write it down in notice board. All the customers spend al lot of time to pick up their groceries and at last get frustrated when they hear an urgent response from the manager.( he says - If you want groceries you bring your own bags, otherwise you can go to other retails). There is another person who is responsible for checking the reliance card points and book vehicle insurance at the same store. He says who am I to ask his name and it is his wish to tell or not. I wonder why the reliance staffs don't give their names, are they so urgent not tell their names even? I know about 25 families have stopped going to the Reliance and moved to other retails.
I know my complaint won't work and it will be not treated as important because I have seen people raising the same complaints lots of time but Reliance retail hasn't done anything. The manager is so dam sure that no one from Reliance head office will ask about his urgent, that he claims to me that no customer can complaint about him and if anyone complaints no action will be taken against him.
I strongly recommend my friends, colleagues, neighbours, relatives and others not to encourage the Reliance retails business by purchasing their products. I have raised this complaint in consumer complaints, Mouthshut and other grievance websites.
My Name is Syed Ikram. My phone number is :[protected].
I am sure that no one will call me to check my issue, in fact it's the issue happening to every customer in that reliance retail branch. I have come to my senses that I should not purchase anything from reliance retail shop.

Plz file a Complaint in Consumer Court immediately for cheating.

File a Complaint in Consumer Court as early as possible.

please tell your workers to give respect properly for the customers because we dont give you stones for our purchases those workers pushes us out of the shop when we enter early in morning and we don know whts the timings of openings and they misbehaved with us so authority who sees my message please tell workers to behave properly...

i am regular customer of reliance fresh
i want online my reliance One memebership card's points
Pradeep Nai
[protected]@gmail.com
address-23B Jain colony, jagatpura, Jaipur, 302025

I am extremely frustrated and disappointed with the Reliance one mart in Vijayanagar. I have been to the shop very often, and shockingly, every time I have gone there, i have had problems with the billing. We can say once there can be a mistake ...but every time!! It shows how careless and mismanaged they are. This time, I thought I will talk to the manager, Mr Sachin Sawant- as I was told by the customer care, (Which may be false). He appears to be very confused himself! He does not know the difference between a cabbage and a cauliflower!! No wonder, the store is so messed up.I promise to never go to this shop again.
Kesari [protected]@yahoo.com

Reliance Fresh — Overcharging on products

ISir,

I stay at sector 15 at CBD-Belapur.Recently my wife brought 6 cartoons of nestle toned milk from a Reliance fresh store located at sec 15 CBD Belapur.There was a nestle company offer of rupees five discount clearly labelled on the pack.Inspite of this my wife was charged full mrp for the milk.When the discount was pointed out to the management,my wife was rudely told that it was not applicable to them and she will have to pay the full mrp or leave.I would like to know wether this is right,can they get away with this clear case of cheating,should a complaint not be lodged under the unfair trade practise act? I have saved the bill and the cartoon packs for evidence purpose.

Thanking you,
Dr Vinod Methil.

This is regarding Reliance KAROL BAGH BRANCH overcharging for MAAZA 1.2 LT BOTTLES with INVOICE NUMBER- C5191, #0179, 11:46:15, 10AUG2012.

As per Newspaper (DELHI TIMES, TIMES OF INDIA), there is a discount scheme/OFFER going on from 10-19th AUG 2012.

As per newspaper advertisement, MRP of Maaza 1.2 L Bottle is Rs 55 and Reliance fresh offer is Rs 30.

But when I purchased it from KAROL BAGH branch (S02633), they charged me Rs 35 instead of Rs 30. I conveyed/clarified my concern with Store Manager Mr. Anant Negi and the billing person but they said that they are selling Maaza at Rs 35 only.

Then I called Customer Care number[protected] and got registered my complaint.

Also, there are many offer products which Karol Bagh branch is hiding from customers.

Kindly looking into it.

Regards,
P Sharma
Karol Bagh

eveteasing — eve teasing

Some middle age guy in the car number tn03a 3434 is behaving improperly so plese take immediate action

Dear Sir,
I encountered a very painful experience at one of Reliance Fresh outlets in Nagpur. I went to buy something from Maneesh Nagar Reliance Fresh were the lady standing before me was doing billing. She kept a mosquito repellent in her basket which was marked under half price category. The person involved in billing simply took that item from the basket saying it is no more under 50% discount category. The white discount label was still there and when asked for explanation, the Manager of this particular branch behaved like an . I am sorry to use this word for him. But, the attitude he showed during whole course o[censored]nhealthy consumer-Store manager conversation is the real matter for worry and the very reason to write you.
What I feel is that the Store manager should have accepted the mistake done from their end and should have provided the item selected by customer. This was entirely the mistake of the person who kept the item under 50% discount category, The store manager who doesn’t have the ability to defend the mistake done by his staff and the customer who had no guts to ask for the selected item under the category she selected for.
I came out of the shop with great pain.
Being a very busy Businessman, it will be difficult for you to discuss this matter with the concerned employee. As a customer, I along with many standing that time at your outlet will never go to the particular branch. It will really not affect you in any manner. But, what you lost yesterday is the fame of your father, the Reliance Group and many customers who will definitely feel cheated while having shopping at any of the Reliance Fresh outlets.
Regards,
Vivek