Reliance MART Complaints & Reviews

I have to file a complaint against the manager name - Rakesh Malviya
Email I’d- Rakesh.[protected]@zmail.ril.com
Mobile no# [protected]

This guy was not available at the reliance store.
They said if I will buy items of above rs 3000/- then they will deliver at my home.
I have been asked to be directly go home and expect the delivery soon.
Now when I called back this guy... he being a manger had no idea. On asking the status he again was blank. Now when I called again post awaiting response for about 20 min, I called that man again and he completely dismissed my request. Wasn’t able to speak in English properly and said he will send me when he can.
Then he said he will deliver before 9 pm. Anytime before 9 pm. I am not sure if he had taken this seriously. There can be items which needs to be refrigerated. I am absolutely disgusted with your services. The guy should be ashamed on speaking with a valuable women customer like this ...
If you can’t groom / or hire professionally groomed manager then I have no expectations from reliance at all.
Zero customer satisfaction. Hate your service. Items purchased are waste of money. Worst quality ever. Learn from dmart/ big bazaar... you will never learn I believe. Customer service should be priority for you. Reliance should take a strict action.

Need this to be looked at on priority. The manager was extremely rude. He shouted at me. He might take away all my items and will not even deliver it. #Waste of money #novalueformoney #refundmymoney

Picked the item noticing the Offer of Buy 1 Get 1 Free
But billing counter person refused to bill it under offer

Picked offer item of Buy 1 Get 1 Free
But Billing counter person refuse to bill it under offer

I happened to visit Reliance Trends Footwear at Shaikpet, Hyderabad on Saturday, 30th October 2021 and it wasn't the best of experiences. Your staff behaviour is unacceptable on so many counts.

A lady with the name Aruna happened to be at the entrance who outright disallowed our entry into the outlet, sighting closing time as the reason even though it was 21:25 hours. She had the audacity of telling us sarcastically that if we allow you now then when should we close the store. Well if that was the case then you should change your timing to 21:25 closure to allow 5 mins time to close store. I for sure would never shop at Reliance and would encourage friends and family to look elsewhere.

This definitely is not the kind of service we were expecting from a brand as big as Reliance. Horrible!

Dear team,
I mr ujwal sonkamle
On 29th OCT 2021 I HAVE PURCHASED WORTH Rs. 4650/- from RELIANCE MARKET, GARKHEDA MALL, As u have displayed that after 1500/- purchase u will give sugar st 9/- per Kg. But at the billing time i have asked to helpdesk he denied me by saying sugar is not available !
It means u r advertising that this which u cant deliver to the customer which is i this manipulation to the customer.
Which is shows poor service quality and fake promiss u do !

Happy Diwali Team Reliance

I visited reliance market today.The billing people are worst and lathargic. I stood for 45 min in que and atlast they neglected to put bill for the groceries and shifted me to another billing counter wherein that boy was not ready put bill. I am handicapped also. No courtesy for those people to help in anyway. Got severe legpain standing all the way. At last I have to come out without purchasing and those people were least bothered to send a customer without purchasing. Wasted my time. Disgusting.

Hi, The rice taken on 25/09/21 from Bhadrak store-756100 for mobile number [protected] is very very low quality and not eatable. I visited the store and requested them to exchange it with quality products, but they refused to do so and rather than exchanging they told me that I could have taken only 1 KG and tried it before taking 25 KG. I spent 300 Ra petrol and came via car just to exchange the product and it's really pathetic. Please help me to exchange it. Thank you

I have purchased 200 gm saras paneer from reliance mart, lack city mall, udaipur Rajasthan on 23rd Oct 2021 and the date on the panner packages is 5 Oct 2021. Best before 15 days is mentioned on package.

How can a big store is sold the expired items.

My dinner was destroyed by this.

Store people behavior is not good. I purchased items but i cancelled one item and taken another item intead of that. They refused to give rest of the money. Again I willing to take another item as well but because of their behaviour I didn't take my whole items and change as well
Worth I left 500

Purchased at Kalikuppam shop for home delivery on 23rd Oct for about 7000 inr. Delivery hasn't reached yet.. they called at 23.00 hours on 23rd and we rejected to accept citing our last time delivery experience post 21.30 when women were alone at home. Now called in the morning to hear Abdul personally rude on the call. If this is going to be the case, iam sure that the business will receive a reputation unimaginable...

On[protected] ko main bhubaneswar k Reliance mart gai thi, waha pe jo trolly rakha gya tha usme ek wheel nh tha par wo yese hi open space pe rakha gya tha bakery item usme load kr k, or baki customers v waha pe the or by mistakenly unke hath me wo trolly lag gya and wo sidhe mere leg pe Gira, ab mera leg fracture hogya hai, ab iske liye kaun responsible hai, what type of store management was doing by them. Please take any advice.

I have not bought oval mat of rs 99/- and still it shows in my bill which i shop from reliance Mart, Baramati, dist Pune i have notice the same after coming home, how could i get my payment back.

I have paid an amount(321.50/-) through UPI on 09/09/2021 at reliance smart point, joka(U301) .amount deducted successfully from my account but bill not generated.cashier assured me that the deducted amount would be reverse within seven days.then I paid the bill amount through cash.my amount till not reversed dated 20/10/2021.please look into that matter at your helping end and reverse my paid amount as early as possible.

Date: 09/09/2021.
Time: 09:42 PM.
Place: reliance smart, joka(U301).
bill no: 80.
Pos no: 104
ph. No : [protected].
Email : [protected]@gmail.com
Amount : 321.50/-

Sir,

I have purchased an A.C. from Reliance Store, Porvorim Goa on 16th October, 2021. However, the same is not installed till date.

My existing A.C. is not working and because of that I could not sleep for last 6 days. I called Reliance Store, Porvorim for 20 to 25 times. But nothing is done.

You are requested to look into the matter and direct the concern person to attend my problem on priority.

Regards

Sanjay Naik
Mobile [protected]

Delivery fast

At Baramati mall of reliance. Bill man not provide service like put all material in bag.
He denied to put grocery in bag.
He told me to keep self service.

As I am a premium customer of reliance the gate keepers denied to provide mask

Today I purchased the two sets o[censored]ndergarments from Reliance Trends MART, KVR petrol bunk, Nellore. When I'm purchasing the size of the lingerie in is tagged in the front as 'M' they removed the pin of the tag while billing. After I went home when I looked at the size back it said 'XXL' and the seal of the product is not opened. When I returned to the store immediately within 20 minutes and asked the staff about exchange the lingerie into desirable size. They said they can't exchange the lingerie and said the EXCHANGE POLICY is NOT applicable FOR LINGERIE.
What kind of policy is that? Is lingerie doesn't come under clothes section? and I even showed them the bill and the timing of the checkout. But, they said we can't do anything. why the customers have to face the loss for the mistakes of staff that doesn't tag the sizes accordingly?
It's not about the money is about how you're resolving the issues of the customer. I showed the bill, It's not even completed half an hour after the purchase, I clearly showed that the product seal is not opened and I'm not asking for refund, I'm asking for exchange. Yet the staff said They can't do anything. There is not one female staff to explain my problem clearly. If it's another clothing okay we can alter or do something, but it's lingerie how can we use large lingerie if it doesn't fit.
I'm so disappointed on the Reliance Trends.

Staff behaviour in reliance smart Bhadrak is very rude. If you have only torn the outer polyethene layer of a perfume bottle that means you have broken the seal. But there are many perfume bottles which are nearly empty. They will force you to buy that they don't care that you have torn that or not. If you agree to buy that perfume but a new pack, they will not listen to you. They will stall you throughout the store...like we are stealing something 😑 this is very rude.

Reliance mall 's security behavior is very bad no mask facilities and no mask purchase facilities so solw my complaint