Date:25/03/2021To, TheManager, RelianceIndustries ltd. Sub:- complaintagainst your Reliance smart employee and his authority.Respected sir, Iam Gautam Surwade, resident of Navi Mumbai Mo. No.[protected]. On 23/03/2021 at14.25 I have visited your Reliance smart outlet at Reliance Smart, M K ShahExports LTD, D141, TTC Industrial Area, Shiwrane, Nerul, New Mumbai - 400706. I have purchased grocery items and paid cashbill. Nextday on 24/03/2021 when we checked the items and bill, we almost shocked to seethat one item ‘ 2007 EAN:[protected].00 SHREE TUTUJI KSHRIA THNDAI SYRP750ML BTL ‘ whichwas not purchased by me was showing purchased and its amount 280 Rs was takenfrom me. And moreover the item was not taken by me. Only its bill amount wastaken. Thenwe reached to the said outlet, we given above information to the counter. Then therewe have informed that the billing boy was not present. He will come afternoon, so come afternoon. But we insisted to meet manager, we have not allowed to meetmanager. After one hour, we have been returned 280 rs. Cash. Irequested to check the CCTV footage to see what has happened exactly. Then, oneMr. Patil come to the counter. He alsotold that CCTV footage cannot be seen. It is not under them. But I was firm tosee the footage. Because how can only customers say, you returned Rs.280. we have to see whose mistake has done. ThenMr. Patil telephoned someone and with one person he showed CCTV footage. Whenwe saw the footage I am very shocked again to see that, when I completed mypurchasing and came to the billing counter, the billing boy told me to put all groceries item to the counter. I engaged to put items on counter. Then thebilling boy said he will come in a minute. After a while he came to the billingcounter and started to scan my purchased items. After one item has scanned thenfrom other side of counter one Black pant and Black T shirt wearing lady comewith one bottle and she gave it to the billing boy whose name was told asGrufrant Ahmed. He scanned that bottle in my bill and gave it to the lady returned.She went from there with that bottle. I was told that she is a promoter. Afterthat I demanded to give me complaint register to give complaint against thatbilling boy and promoter lady. But no one have been provided me complaintregister. Instated I was provided to write my complaint in Customer Suggestion book.But I again instead to provide me complaint register, again I have been refusedto provide Complaint register. Mystrong accusation is that the promoter lady Mr. Yadav and the billing counter boy Grufrant Ahmed both done this act withintention to Cheat the Customer and enjoy the product that ‘ SHREE TUTUJI KSHRIA THNDAI SYRP750MLBTL ‘. This is very serious act of both, and also the management have notprovided me complaint register nor the manager met with me. I am hoping some inquiry should be done and Somewhere checks should be fixed in the interest of Customer and also your highly renowned Company. Details of my bill is: Date23/03/2021 14:25:44, Bill No. 3, Cashier 60518736, Store: JG59YoursGautamSurwade[protected]
