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Reliance MART Complaints & Reviews

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Updated: Dec 1, 2025
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Reliance MART reviews & complaints page 30

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P
Prashant Bhadikar
May 27, 2020
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Dear sir,
On 23 march 2020 my amt 1095.40 is deducted from my bank account but did not received to reliance mart so i paid cash amt at that time still this amt is not refunded in my acct.
For your ref plz find attached photos.
+2 photos
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    Ranjeeth Udaiyar
    May 27, 2020
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    Address: Nahar nagar

    We are been visiting this store at malad west but ur security and manager are giving false information by two day and your staff named vishaka is the person who is giving the false information and she is still not available in site and your manager of this store is also not responding properly
    +1 photos
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      S
      May 26, 2020
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      Got a call on name of consumer complain from[protected]. They told to provide google pay details so that money will be refunded.. After providing details they told to put a voucher to got refund.. After putting the voucher 9999 amount deducted from account.
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        S
        May 26, 2020
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        Purchase on[protected]..20 items ordered but 12 delivered and 8 items didn't. They told to refund but it's since been 8 days money didn't refund yet. No toll free number working.. They are not replying aswell.
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          S
          May 25, 2020
          Resolved
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          Resolved

          I have ordered 20 items on[protected] having order id[protected]w and 12 items got delivered on[protected] and rest 8 items didn't deliver due to unavailability. I have paid amount 1776.50 but the bill amount was 813.6.. They told the amount will be refunded. But it's been 6 days amount not refunded yet. Toll free number not working. I have mailed the complain and 2 ticket number already created i. E im1217106 and im1214662 but the amount haven't credited to my account yet. They are not replying to mail now.
          May 26, 2020
          Complaint marked as Resolved 
          Got a call from 9871020628 saying that he is from consumer complain and then he asked google pay I'd and told to follow some procedure where I will get my refund..and told to put a voucher.. after putting that voucher 9999 amount deducted from account..
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            A
            Amita P
            from Delhi, Delhi
            May 25, 2020
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            I have already put up my complain in here.
            If i don’t get a refund this week, my next step would be consumer’s court.

            You guys are thieves!
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              A
              Amita P
              from Delhi, Delhi
              May 25, 2020
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              I had ordered products on 17th, done online payment. But few items were not delivered, these people haven’t refunded the amount for non-delivered products yet.
              Why the hell are these people showing the products online which are not available in the store, to eat our money?
              I have been chasing them since 17th, no response yet! We are not asking money from your pocket, it’s our money which we had paid and the products were not delivered!
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                G
                Gj123456
                May 22, 2020
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                Orser id.[protected]m
                I have placed online order on reliance smart for grocery for rs. 8866 on 11th may, order id.[protected]m but their were no update from their side in mail or sms so i have cancelled the order next day. Since then till date i have not received my refund even after writing to them so many times. Their customer care no. [protected] is busy since idefinite time and only once i received mail from them with ticket no: im1214492 on 18th saying they will revert within 48 hr but not received revert till date. If this is the level of service of indian brands then i am more happy to buy from amazon or flipkart.
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                  S
                  sid1823
                  from Pune, Maharashtra
                  May 20, 2020
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                  This is regarding an online order that i placed in bhandup west on 9th may 2020. It was a prepaid order, but some of the items were not delivered. The amount i paid was 2747, however have received items worth rs. 1091 only. I haven't received the remaining balance amount of rs.1656 yet. I am disappointed to see that the refund wasn't initiated by reliance on time.
                  I have tried calling customer care multiple times and have mailed on the id mentioned below.
                  [protected]@reliancesmart.in
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                    A
                    Amritha Kumari
                    May 20, 2020
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                    Address: 501 E wing stop Suraj complex sec 36kamothe opposite police, Kamothe

                    Money refund
                    +1 photos
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                      I
                      Inspiring
                      May 18, 2020
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                      Address: Reliance smart, sec 14, near gandhi chowk , Sonipat, haryana -131001

                      I have reached at sonipat reliance smart store at 3 pm there was a lot of rush the gate man said that you may come till 4:30 pm as store entry will opened till 4:30 pm.

                      Then again i have reached at 4:15 pm but they deny to entered in store and they said we have to go home too...

                      We know this is the situation for all o[censored]s. But the govt. Told the timing till 5:00 pm but they are doing their own rules also the timing of entering store is mentioned till 4:30 pm..

                      Very disappointing experience
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                        A
                        Aaradhita
                        May 18, 2020
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                        Address: malad west

                        Hi,

                        my order number is[protected]W, It shows that it is delivered but I didn't get my order yet. there is no number to contact. Nobody is contacted me. I already paid Rs. 1792 for my order. It's very bad service, very disappointed.
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                          Urmila KL
                          May 18, 2020
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                          I had raised an online order on 17 may at 11 am on reliancesmart online website. My order i'd is[protected]m

                          It's more than 24 hours and i have not received delivery i am trying to reach the call centre but no body is picking the call or calling back. I have already made only payment of rs 1746 and need the moment back asap.

                          I am raising police complaint against your company and going to consumer court for the torture in last 24 hours i had to go through for your non performance of delivery of good ordered

                          Please call me on [protected] asap
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                            D
                            Deepika Kushwaha
                            May 18, 2020
                            Resolved
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                            Resolved

                            Address: Aundh, pune

                            U had ordered a grocery worth rs 1300 they didn't delivered it yet neither I am receiving any updates and when I tried to call they are saying this no. Is not registered with us while the mail I sent was not replied.i lost my money 😔
                            +2 photos
                            May 20, 2020
                            Complaint marked as Resolved 
                            Fraudsters are calling please delete my complaint
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                              rk080606
                              May 15, 2020
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                              Address: Near cinemax, khadakpada kalyan west, thane, Maharashtra

                              I ordered important grocery item on 1st may 2020 (Thank you for your reliancesmart.in order[protected]w ; the order will be delivered by[protected].)
                              However, the incorrect few items were delivered. I have made numerous calls for the refund of the remaining amy but yet no action has been taken. How hillarious the service could be... Can't believe i hv to wait for my own money for more tha 15 days. Would u simply wait for the money, if i owed on u?
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                                U
                                Ullas shah
                                May 15, 2020
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                                Address: Reliance mart online shopping

                                I have ordered some groceries today cost around 881.50 and done pre paid after payment it shows delivery after 2 days so I have cancelled my order as I want it today, now I want my paid amount back but your call center do not response this is my cancelled order no.[protected]M please look at my complaint so that I receive my money back
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                                  A
                                  AjayRB
                                  May 15, 2020
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                                  Address: All over India

                                  I have complain against reliance Mart they have no any application for customer to shoping online in this pandemic situation so I request to them make a application with real time stock availability. In india they have more than 10000 reliance Mart Mall so many people use it to shoping.please do application fast.
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                                    J
                                    Janvi10
                                    May 14, 2020
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                                    Website: Reliance smart.in

                                    I had ordered products from online store (Pic attached). I got some different brand products and some i didn't get. I paid ₹1410. I did not get refund of the products not received and also i must have made atleast 50 calls to the customer care number but i got either no response or if i was able to speak to a representative they gave me very vague answers. If products are not available then the website should be updated. I even went to the reliance store to return the product but i did not get any help from there also. I have been really harrassed by the reliance team. Please help.
                                    +3 photos
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                                      F
                                      Fahd Fakih
                                      May 13, 2020
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                                      This is to bring to your notice that i have received messages from your team that my orders[protected]m and[protected]m have been cancelled due to my request. I want to put on record that i have not requested any cancellations and this is a wrongdoing done by your team. My payment will be utilized by you till the refund and i stand at a loss. I want a full explanation and want to file an official complaint. We have been waiting for this order and now u cancelled it. This is harrassment of highest order at this coronoa crisis situation. I want my order to be processed by today and the delivery for the same otherwise i will post on all social media what reliance smart is doing by fooling the customers

                                      Best regards,
                                      Fahd
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                                        J
                                        Josh14
                                        from Mumbai, Maharashtra
                                        May 13, 2020
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                                        Address: D1-301, Lenyadri CHS, Sector 19A, Nerul, Navimumbai

                                        This refrest to my order no :[protected]m. They confirmed through a email on the 11th that the order will be deolivered on the 13th. I get a call today i. E on the 13th that the product is not availabe and we dont commit any future delivery of the same.

                                        Why then to send a confirmation of the order? Plus why to cheat people like this. We could well have not waited and picked it up from neared dmart store.
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