Submit a Complaint
Claimed

Reliance MART Complaints & Reviews

www.reliancemart.com
1
Updated: Dec 25, 2025
Complaints 939
Resolved
97
Unresolved
842
So far, so good. Reliance MART is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Reliance MART will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Reliance MART

Having problems with Reliance MART?

File a complaint and get it resolved by Reliance MART customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Food
Reliance MART

Reliance MART reviews & complaints page 30

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
khushbu chaurasia
May 31, 2020
Report
Copy

Address: Faridabad

I have not received the refund of my order placed on 18th may. Order number[protected]w.
Firstly the order was cancelled from the store itself and sent an incorrect msg that i have cancelled the order. Secondly, i was informed that the refund takes up to 10 days to process and today it’s the 11th day and there is no trace of the refund.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Archana Chaubey
    from Vasai-Virar, Maharashtra
    May 29, 2020
    Report
    Copy

    I ordered groceries from reliancesmart.in (Which directs to jio mart now) of rs. 2372 on may 15, out of which i received only products worth rs. 673.7 and i am supposed to receive refund of rs. 1698.30 which is not yet initiated. Also, the customer care number is not reachable. No response on email we get. Jio mart site do not have track of our orders, only they have kept basic profile information.
    Jun 01, 2020
    Updated by Archana Chaubey     I do not see any action which is disappointing. Please help. Order no. is[protected]M. I have emailed them at [protected]@reliancesmart.in 5 days ago and no response yet. Customer care number is not reachable. I am really wondering whom should we further reach out to
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      E
      eva bhatt
      May 28, 2020
      Report
      Copy

      Address: Ahmedabad naranpura

      Ill oder on jiomart pay online but no one responded to any mail k very bad experience
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        shafg
        May 28, 2020
        Report
        Copy

        I placed an order with id :[protected]m

        The difference between the amount i paid 1626/- and the bill amount had a difference. Also some of the items were missing. And i still haven't received the refund from them
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          P
          Prashant Bhadikar
          May 27, 2020
          Report
          Copy

          Dear sir,
          On 23 march 2020 my amt 1095.40 is deducted from my bank account but did not received to reliance mart so i paid cash amt at that time still this amt is not refunded in my acct.
          For your ref plz find attached photos.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            Ranjeeth Udaiyar
            May 27, 2020
            Report
            Copy

            Address: Nahar nagar

            We are been visiting this store at malad west but ur security and manager are giving false information by two day and your staff named vishaka is the person who is giving the false information and she is still not available in site and your manager of this store is also not responding properly
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              [email protected]
              May 26, 2020
              Report
              Copy

              Got a call on name of consumer complain from[protected]. They told to provide google pay details so that money will be refunded.. After providing details they told to put a voucher to got refund.. After putting the voucher 9999 amount deducted from account.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                [email protected]
                May 26, 2020
                Report
                Copy

                Purchase on[protected]..20 items ordered but 12 delivered and 8 items didn't. They told to refund but it's since been 8 days money didn't refund yet. No toll free number working.. They are not replying aswell.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  [email protected]
                  May 25, 2020
                  Resolved
                  Report
                  Copy
                  Resolved

                  I have ordered 20 items on[protected] having order id[protected]w and 12 items got delivered on[protected] and rest 8 items didn't deliver due to unavailability. I have paid amount 1776.50 but the bill amount was 813.6.. They told the amount will be refunded. But it's been 6 days amount not refunded yet. Toll free number not working. I have mailed the complain and 2 ticket number already created i. E im1217106 and im1214662 but the amount haven't credited to my account yet. They are not replying to mail now.
                  May 26, 2020
                  Complaint marked as Resolved 
                  Got a call from 9871020628 saying that he is from consumer complain and then he asked google pay I'd and told to follow some procedure where I will get my refund..and told to put a voucher.. after putting that voucher 9999 amount deducted from account..
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Amita P
                    from Delhi, Delhi
                    May 25, 2020
                    Report
                    Copy

                    I have already put up my complain in here.
                    If i don’t get a refund this week, my next step would be consumer’s court.

                    You guys are thieves!
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Amita P
                      from Delhi, Delhi
                      May 25, 2020
                      Report
                      Copy

                      I had ordered products on 17th, done online payment. But few items were not delivered, these people haven’t refunded the amount for non-delivered products yet.
                      Why the hell are these people showing the products online which are not available in the store, to eat our money?
                      I have been chasing them since 17th, no response yet! We are not asking money from your pocket, it’s our money which we had paid and the products were not delivered!
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        G
                        Gj123456
                        May 22, 2020
                        Report
                        Copy

                        Orser id.[protected]m
                        I have placed online order on reliance smart for grocery for rs. 8866 on 11th may, order id.[protected]m but their were no update from their side in mail or sms so i have cancelled the order next day. Since then till date i have not received my refund even after writing to them so many times. Their customer care no. [protected] is busy since idefinite time and only once i received mail from them with ticket no: im1214492 on 18th saying they will revert within 48 hr but not received revert till date. If this is the level of service of indian brands then i am more happy to buy from amazon or flipkart.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          sid1823
                          from Pune, Maharashtra
                          May 20, 2020
                          Report
                          Copy

                          This is regarding an online order that i placed in bhandup west on 9th may 2020. It was a prepaid order, but some of the items were not delivered. The amount i paid was 2747, however have received items worth rs. 1091 only. I haven't received the remaining balance amount of rs.1656 yet. I am disappointed to see that the refund wasn't initiated by reliance on time.
                          I have tried calling customer care multiple times and have mailed on the id mentioned below.
                          [protected]@reliancesmart.in
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Amritha Kumari
                            May 20, 2020
                            Report
                            Copy

                            Address: 501 E wing stop Suraj complex sec 36kamothe opposite police, Kamothe

                            Money refund
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              I
                              Inspiring
                              May 18, 2020
                              Report
                              Copy

                              Address: Reliance smart, sec 14, near gandhi chowk , Sonipat, haryana -131001

                              I have reached at sonipat reliance smart store at 3 pm there was a lot of rush the gate man said that you may come till 4:30 pm as store entry will opened till 4:30 pm.

                              Then again i have reached at 4:15 pm but they deny to entered in store and they said we have to go home too...

                              We know this is the situation for all o[censored]s. But the govt. Told the timing till 5:00 pm but they are doing their own rules also the timing of entering store is mentioned till 4:30 pm..

                              Very disappointing experience
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Aaradhita
                                May 18, 2020
                                Report
                                Copy

                                Address: malad west

                                Hi,

                                my order number is[protected]W, It shows that it is delivered but I didn't get my order yet. there is no number to contact. Nobody is contacted me. I already paid Rs. 1792 for my order. It's very bad service, very disappointed.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  U
                                  Urmila KL
                                  May 18, 2020
                                  Report
                                  Copy

                                  I had raised an online order on 17 may at 11 am on reliancesmart online website. My order i'd is[protected]m

                                  It's more than 24 hours and i have not received delivery i am trying to reach the call centre but no body is picking the call or calling back. I have already made only payment of rs 1746 and need the moment back asap.

                                  I am raising police complaint against your company and going to consumer court for the torture in last 24 hours i had to go through for your non performance of delivery of good ordered

                                  Please call me on [protected] asap
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    D
                                    Deepika Kushwaha
                                    May 18, 2020
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: Aundh, pune

                                    U had ordered a grocery worth rs 1300 they didn't delivered it yet neither I am receiving any updates and when I tried to call they are saying this no. Is not registered with us while the mail I sent was not replied.i lost my money 😔
                                    May 20, 2020
                                    Complaint marked as Resolved 
                                    Fraudsters are calling please delete my complaint
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      R
                                      rk080606
                                      May 15, 2020
                                      Report
                                      Copy

                                      Address: Near cinemax, khadakpada kalyan west, thane, Maharashtra

                                      I ordered important grocery item on 1st may 2020 (Thank you for your reliancesmart.in order[protected]w ; the order will be delivered by[protected].)
                                      However, the incorrect few items were delivered. I have made numerous calls for the refund of the remaining amy but yet no action has been taken. How hillarious the service could be... Can't believe i hv to wait for my own money for more tha 15 days. Would u simply wait for the money, if i owed on u?
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        U
                                        Ullas shah
                                        May 15, 2020
                                        Report
                                        Copy

                                        Address: Reliance mart online shopping

                                        I have ordered some groceries today cost around 881.50 and done pre paid after payment it shows delivery after 2 days so I have cancelled my order as I want it today, now I want my paid amount back but your call center do not response this is my cancelled order no.[protected]M please look at my complaint so that I receive my money back
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Robinsons Fruit shoot
                                          1.1
                                          (9)
                                          MTR Foods
                                          2.1
                                          (53)
                                          Kellogg's India
                                          1
                                          (92)