Reliance MART Complaints & Reviews

Dear sir,
On 23 march 2020 my amt 1095.40 is deducted from my bank account but did not received to reliance mart so i paid cash amt at that time still this amt is not refunded in my acct.
For your ref plz find attached photos.

+2 photos

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Address: Nahar nagar

We are been visiting this store at malad west but ur security and manager are giving false information by two day and your staff named vishaka is the person who is giving the false information and she is still not available in site and your manager of this store is also not responding properly

+1 photos

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Got a call on name of consumer complain from[protected]. They told to provide google pay details so that money will be refunded.. After providing details they told to put a voucher to got refund.. After putting the voucher 9999 amount deducted from account.

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Purchase on[protected]..20 items ordered but 12 delivered and 8 items didn't. They told to refund but it's since been 8 days money didn't refund yet. No toll free number working.. They are not replying aswell.

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I have ordered 20 items on[protected] having order id[protected]w and 12 items got delivered on[protected] and rest 8 items didn't deliver due to unavailability. I have paid amount 1776.50 but the bill amount was 813.6.. They told the amount will be refunded. But it's been 6 days amount not refunded yet. Toll free number not working. I have mailed the complain and 2 ticket number already created i. E im1217106 and im1214662 but the amount haven't credited to my account yet. They are not replying to mail now.

May 26, 2020

Complaint marked as Resolved

Got a call from 9871020628 saying that he is from consumer complain and then he asked google pay I'd and told to follow some procedure where I will get my refund..and told to put a voucher.. after putting that voucher 9999 amount deducted from account..

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I have already put up my complain in here.
If i don’t get a refund this week, my next step would be consumer’s court.

You guys are thieves!

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I had ordered products on 17th, done online payment. But few items were not delivered, these people haven’t refunded the amount for non-delivered products yet.
Why the hell are these people showing the products online which are not available in the store, to eat our money?
I have been chasing them since 17th, no response yet! We are not asking money from your pocket, it’s our money which we had paid and the products were not delivered!

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Orser id.[protected]m
I have placed online order on reliance smart for grocery for rs. 8866 on 11th may, order id.[protected]m but their were no update from their side in mail or sms so i have cancelled the order next day. Since then till date i have not received my refund even after writing to them so many times. Their customer care no. [protected] is busy since idefinite time and only once i received mail from them with ticket no: im1214492 on 18th saying they will revert within 48 hr but not received revert till date. If this is the level of service of indian brands then i am more happy to buy from amazon or flipkart.

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This is regarding an online order that i placed in bhandup west on 9th may 2020. It was a prepaid order, but some of the items were not delivered. The amount i paid was 2747, however have received items worth rs. 1091 only. I haven't received the remaining balance amount of rs.1656 yet. I am disappointed to see that the refund wasn't initiated by reliance on time.
I have tried calling customer care multiple times and have mailed on the id mentioned below.
[protected]@reliancesmart.in

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Address: 501 E wing stop Suraj complex sec 36kamothe opposite police, Kamothe

Money refund

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Address: Reliance smart, sec 14, near gandhi chowk , Sonipat, haryana -131001

I have reached at sonipat reliance smart store at 3 pm there was a lot of rush the gate man said that you may come till 4:30 pm as store entry will opened till 4:30 pm.

Then again i have reached at 4:15 pm but they deny to entered in store and they said we have to go home too...

We know this is the situation for all o[censored]s. But the govt. Told the timing till 5:00 pm but they are doing their own rules also the timing of entering store is mentioned till 4:30 pm..

Very disappointing experience

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Address: malad west

Hi,

my order number is[protected]W, It shows that it is delivered but I didn't get my order yet. there is no number to contact. Nobody is contacted me. I already paid Rs. 1792 for my order. It's very bad service, very disappointed.

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I had raised an online order on 17 may at 11 am on reliancesmart online website. My order i'd is[protected]m

It's more than 24 hours and i have not received delivery i am trying to reach the call centre but no body is picking the call or calling back. I have already made only payment of rs 1746 and need the moment back asap.

I am raising police complaint against your company and going to consumer court for the torture in last 24 hours i had to go through for your non performance of delivery of good ordered

Please call me on [protected] asap

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Address: Aundh, pune

U had ordered a grocery worth rs 1300 they didn't delivered it yet neither I am receiving any updates and when I tried to call they are saying this no. Is not registered with us while the mail I sent was not replied.i lost my money 😔

+2 photos

May 20, 2020

Complaint marked as Resolved

Fraudsters are calling please delete my complaint

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Address: Near cinemax, khadakpada kalyan west, thane, Maharashtra

I ordered important grocery item on 1st may 2020 (Thank you for your reliancesmart.in order[protected]w ; the order will be delivered by[protected].)
However, the incorrect few items were delivered. I have made numerous calls for the refund of the remaining amy but yet no action has been taken. How hillarious the service could be... Can't believe i hv to wait for my own money for more tha 15 days. Would u simply wait for the money, if i owed on u?

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Address: Reliance mart online shopping

I have ordered some groceries today cost around 881.50 and done pre paid after payment it shows delivery after 2 days so I have cancelled my order as I want it today, now I want my paid amount back but your call center do not response this is my cancelled order no.[protected]M please look at my complaint so that I receive my money back

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Address: All over India

I have complain against reliance Mart they have no any application for customer to shoping online in this pandemic situation so I request to them make a application with real time stock availability. In india they have more than 10000 reliance Mart Mall so many people use it to shoping.please do application fast.

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Website: Reliance smart.in

I had ordered products from online store (Pic attached). I got some different brand products and some i didn't get. I paid ₹1410. I did not get refund of the products not received and also i must have made atleast 50 calls to the customer care number but i got either no response or if i was able to speak to a representative they gave me very vague answers. If products are not available then the website should be updated. I even went to the reliance store to return the product but i did not get any help from there also. I have been really harrassed by the reliance team. Please help.

+3 photos

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This is to bring to your notice that i have received messages from your team that my orders[protected]m and[protected]m have been cancelled due to my request. I want to put on record that i have not requested any cancellations and this is a wrongdoing done by your team. My payment will be utilized by you till the refund and i stand at a loss. I want a full explanation and want to file an official complaint. We have been waiting for this order and now u cancelled it. This is harrassment of highest order at this coronoa crisis situation. I want my order to be processed by today and the delivery for the same otherwise i will post on all social media what reliance smart is doing by fooling the customers

Best regards,
Fahd

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Address: D1-301, Lenyadri CHS, Sector 19A, Nerul, Navimumbai

This refrest to my order no :[protected]m. They confirmed through a email on the 11th that the order will be deolivered on the 13th. I get a call today i. E on the 13th that the product is not availabe and we dont commit any future delivery of the same.

Why then to send a confirmation of the order? Plus why to cheat people like this. We could well have not waited and picked it up from neared dmart store.

Reliance MART Complaints & Reviews

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Reliance MART reviews & complaints page 30

I am complaining about my transaction

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False information

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Money didn't refund

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Money not refunded

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Money not refunded yet

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Next step would be consumer court

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Not giving refund

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Chor ki company

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Online order during lockdown

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My order has been cancelled ...but money hasn't yet refunded

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Staff service behaviour on entering gate

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I didn't get my order

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Non delivery of products for which payment done earlier

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My money is deducted.

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Order related

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Refund for cancelled order

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make app for reliance mart

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wrong product delivery and no response from customer e

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order cancelled by reliance and stating cancelled by customer. money deducted

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failed delivery commitment

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