Reliance MART Complaints & Reviews

I had ordered from reliance mart on saturday 9th may 2020. Today on 11th may i received an email stating the product is delivered and there is a refund amount.
There are no products delivered whatsoever and there is no refund as well. I have not received any delivery. I have sent an email but no reply. I called but long wait time, when i wait after 15-20 minutes the call gets disconnected from their side. There is no way to communicate...

I ordered online and paid for the items but it was never delivered. Infact the app shows that it was already delivered. I have been trying to connect to reliance customer care but i havent been able to get hold of anyone.

I have booked grocery items on 02/05/2020 20.45 hours at reliance smart website for the amount rs 4148 (Pre-paid) and order was placed with the order no.[protected]w.
But i have not received any updates also in the mobile registered. When i checked today (05/05/2020) in the website, it was found cancelled. Without any communication to my registered mobile and e-mail order was cancelled. When i contacted the reliance smart centre at iyyappathangal branch chennai, the response was very poor.
Kindly help me in crediting the amount of rs 4178 back to my account at the earliest.

I made a transaction of rs 210.66 for purchase some goods.
My transaction didn't complete at that time but my money is deducted from my account.
I paid through another payment method at that time.
They told me that money will refund in next 7 days.
But i don’t get my money back from 2 months.
When i told them about it they refuse to do anything.
Here is money transfer details :-
Amount - 210.66
Date - 6 march 2020
Transaction id[protected]
This transaction is done through bhim upi.
Please help me.

Hello guys,

Are you so busy in measuring mr. Ambani’s wealth gone up or down with my rs. 714 that you can not even respond to your customer’s query???

How shameful for a big house like reliance?

Parag bondre
[protected]

From: parag bondre [mailto:parag. [protected]@gmail.com]
Sent: 06 may 2020 01:56
To: 'reliancesmart.in'
Cc: '[protected]@reliancesmart.in'
Subject: re: your reliancesmart.in order cancelled:[protected]w

Hello ……………

What happened? No response to this email as yet. What are you doing? Are you delivering or cancelling the order? If cancelling, then please refund my money immediately.

From: parag bondre [mailto:parag. [protected]@gmail.com]
Sent: 02 may 2020 00:58
To: 'reliancesmart.in'
Subject: re: your reliancesmart.in order cancelled:[protected]w

Dear sirs,

I never cancelled the order.in fact i was wondering why it was not delivered.

However, if you can not organize the deliveries, you may cancel the order as per your email below.

Thanks.

Parag bondre
[protected]

From: reliancesmart.in [mailto:[protected]@reliancesmart.in]
Sent: 01 may 2020 15:04
To: parag. [protected]@gmail.com
Subject: your reliancesmart.in order cancelled:[protected]w

Dear parag bondre,

As per the confirmation received from you, we have cancelled your order:[protected]w
We shall refund any payments already made by you for the order through the same mode of payment used at the time of purchase. The amount will be refunded to you between 3-15 working days depending upon the mode of payment chosen by you.
For any queries or assistance: call us at[protected] or write to us at [protected]@reliancesmart.in

Look forward to serve you soon!
Reliancesmart.in

Hi team,

I had ordered essentials through reliance smart.in on 2nd may, 2020 worth of 3100 rs of good. They were suppose to deliver the items by 3rd may, 2020.
However on 5th may 2020 the website show the items have been delivered to me which never happened.

I understand the current situation but i am at a lose of 3100 rs which is no small amount for me.

I have tried to reach out to them through multiple emails, no response and the no provided no one ever takes the calls.

I need help on how to get my money back or either they deliver the goods to me.

Please assist.

My contact no - [protected]
Email - [protected]@gmail.com

I payed on reliance mall in alappuzha using google pay and they said they didnt get but i lost the money on april 22, , the total amount of 1187, so please kindly take action

Dear sir / madam, it is to inform you that i have made online trasaction for purchase of grocery and vegetables.
But, amount of rs. 436.80 has been deducted but order declined.
Trasaction was made on 02.05.2020 (13:07:18)
Contact customer service. But money not refunded.
Regards,
Sikha ghosh
Contact no. - [protected],
Mail i. D. - [protected]@gmail.com

During the ongoing lock down period, the staff and manager at the reliance smart, sector 12, kharghar, navi mumbai - 410210 have been behaving very rudely with the customers. A customer gets an entry into the super market after extensive waiting. Before completion of even ten minutes of shopping, the staff start shouting at the customers to stop picking up any more items and come to the billing counter failing which the items won't be billed. They are too arrogant and rude. It needs to be mentioned that the customers minimize their trip outside their home due to threat of covid 19. Once they come out of their home, it becomes their endeavour to purchase the essential commodities to the extent feasible so that they don't have to come out of their home soon. Such restrictions by the staff will expose the customers more to covid 19. Moreover, the rude and arrogant behaviour by the staff should be avoided at any cost. The staff, in particular mr sunil singh, misbehaved with me at about 1345 hrs on 30 april 2020.

I have not got the refund of the order, which is cancelled by the reliance mart

Order Number is[protected]M

I buy some grocery items from reliance smart store harda on 29.4.2020 and I request for home delivery to security person but they rejects my home delivery request. kindly solve my problem

On march4 i payed in reliance smart using google pay, , it lost the money, , but they said they doesn, t get money, so i payed again, till now i doesnt get that money and once again i lost money by paying in paytm, , , that too i doesnt get back

During the lock down we should appreciate the service provide by store. But i had a very worst experience on this saturday 25th of april 2020. The staff, executives and managers should have to learn how to treat the customers, how to behave with cstomer and also very important how to talk to a customer. Local kirana shop is far better than this. I have been to many stores malls in hyd bangalore chennai this is the first store which i saw such staff. I think these are all has jobs through ref, this type of stores should have minimum educated staff. Atleast do some briefing to the fellow employees on the communications skills which a retails staff must needed. Dont know whether it reaches to the corporate of reliance mart. If some one call me i will explain what happened exactly. When the staff misbehaves and using abusive language i was out of control and hold staff shoulder again controlled myself and shouted ca manager the floor manager and the store manager came and they were not in a situation to know what happened they also started shouting on me instead of knowing what happened. And this is not the correct way of treating the customer
And that fellow staff was abused me with unparlimentory language. Pathetic i never came across this type of staff in such chain stores. Worst day in my life.

In this critical situation of lockdown reliance is doing great job by deliver product online but they are not deliver allover surat. Reliance udhna surat branch is only 5 km far from my home but they refused to deliver and they communicate very rudely with me.
I request you to please look forward on my complain and try to deliver 395010 on this pincode.

Iam glad that reliance doing good job during lockdown. I am a coustomer of vellore, i have seen the offer items are not reaching coustomers properly especially the juice items and soft driks which is given in bulk to the retail shop customers buying in reliance and also inservice personels itself taking, kindly suggest to display offer items in a list in the buying area and kindly survey that it is reaching coustomers thank u

Reconnect split ac 1.5 tr.out door not running .main mcb triped.to taken load in compressor.

We have purchased an ac 22nd march, in tirupati and paid full amount. Due to lockdown delivery has not been processed. Its okay with this. But at least put my money back through online. I've called to reliance mart retailer and got very imprudent answer and behaviour. He is not at all gentle, his words are too rude. Due to lock down, my amount has been depleted,, so i'm asking my money back. Its not small amount, 40k. He is not able to deal with the customer that too in these cases. If it is the only answer that my money will be returned after lock down, i will move further to court and put complaint.

Hi reliance smart,

Why the balance for rs-833.55-/ payment for order -[protected] is not reverted to my credit card account.

Cityorder numberorder datestatusorder total pricebilled total price

Pune[protected]march 18, 2020delivered₹ 1, 424.75₹ 591.20

I have written so many emails to following email address:
Red. [protected]@ril.com
[protected]@reliancesmart.in

But still no reply at all. I have manged to raise the call with call center executive but still no update at all.

Thanks and regards,
Chetan singh

Dear sir/madam

I m ravi dubey from kalyan east, thane, mumbai.. Sir near my residential house a new r mart open soon at chakkinaka, near amey hospital kalyan east, sir here i visited yesterday (14/03/2020) for essential grocery at 11.20 pm but staff said that some issued and people not maintained social distancing so near police close the mart soon at please note that here mart timing is morning 7 am to 1 pm again i visited today at 11.10 pm for essential grocery's for the same again staff said sir we already distribute token and our rule is after 11 pm we not give the token and please come tomorrow but in this all situation staff behaviour its too much bad and i think the staf[censored]ntrained and please note that here near me d mart and patel mart also available but there team and management well, so please look in this matter and do needful..

I buy some grocery item from reliance smart store, signature street basement Govindpuram Ghaziabad.
They tacking extra money from market value of products .

. Here i attached the invoice and products details .