RummyCircle.com Complaints & Reviews

My account was blocked after initiating of withdrawal of cash. I tried to contact customer care of rummycircle and they are not even resolved my issue and sending reply as my issue was resolved. Still i'm facing same issue. Please can some one check do the needful
Hari krishna
7:55 pm (27 minutes ago)

To risk
Hi team,

Please confirm me what you guys solved my issue. I am still facing same, please confirm me what was the exact issue and why i'm getting these king of issues.

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Thanks,
Hari krishna,
[protected]

On tue, oct 17, 2017 at 7:39 pm, rummycircle team (Risk support) wrote:
#- please type your reply above this line -#
Your request (341364) has been solved. To add additional comments, reply to this email.

Rummycircl
Rummycircle team (Play games 24x7)
Oct 17, 7:39 pm ist

Dear player

Thank you for contacting us.

We would like to inform you that we are looking into this subjected matter and we will respond you as soon as we will get an update.

We regret for the inconvenience caused to you.

Please feel free to write back to us for any questions you may have. We will be more than happy to assist you.

Regards,
Fair play team
[protected]@rummycircle.com

​precautionary note: to keep your account safe and secure, please remember to always log out from your account when not playing. Enjoy awesome game playing experience only with us!

Hari krish
Hari krishna
Oct 17, 7:22 pm ist

Hi team,

Still i am facing same issue. I am unable withdraw my cash. Please unblock my account and re initiate my withdrawals as requested earlier

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Thanks,
Hari krishna
[protected]

—
Rummycircl
Rummycircle team (Play games 24x7)
Oct 17, 7:13 pm ist

Dear player

Thank you for contacting us.

We would like to inform you that we are looking into this subjected matter and we will respond you as soon as we will get an update.

We regret for the inconvenience caused to you.

Please feel free to write back to us for any questions you may have. We will be more than happy to assist you.

Regards,
Fair play team
[protected]@rummycircle.com

​precautionary note: to keep your account safe and secure, please remember to always log out from your account when not playing. Enjoy awesome game playing experience only with us!

Hari krish
Hari krishna
Oct 17, 6:19 pm ist

Hi team,

I have requested for withdrawal of cash on 16 october. But unfortunately i can see my transactions were cancelled without any reason and credited back to my rummycircle account. Please check and do the needful.

Account id:hari190819

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Thanks and regards,
Harikrishna. K
[protected]

I am try to transfer the balance it processing but not transfered
Account balance rs 3554 missing what is solution and my lobby box also in security problem please transfer my account balance what is the solution for this problem please kindly to you slove the problem quickly this problem sloving is possible or not my account is vanu please slove it sir/madam

Many times i complained about credited amount will not be added to my account.. Via my mail a. S. [protected]@gmail.com.. But there is no response from your side 100 rupees was not credited and also this game was cheating me i have proof. The person who had made valid declaration is not in the group.. So how can he made valid declare. Proof i had photo copy... Plz reply me... I mailed so many times...

My user id: djvarma1234

Hi sir this is jagadeep varma i'm faceing a problem when i want to play cash games
When i was opening cash games it was notifing verify email adress
But i have already verified with my email
I just want to know what is the problem and how should i clear it
Plz make a immediate response

My rummy circle profile name is rajahbk.... Last two times i am added two hundred rupees... These amount debited from my bank account... But not credited on my rummy circle account.... I think u these game is forgery... I have lossed my amount many times... So don't these again and again... Please refund my amount of credit my rummy circle account as proper... Other wise i will take proper action... My profile name is rajahbk and password is rajaswetha

Hi i have completed address verification and i'd verification bit still my withdrawals are not processed. Earlier i was living in telengana but now i'm living in visakhapatnam andhar pradesh. There is no proper response from the email team. So plz do some required changes so that i can withdraw left over money. My i'd is sudhir489. I[censored] want i can send required documents as well.

Dear sir, when i last time mailing to you u r saying they will contact you several working days, but it is more than 15 days. Can i hope about my account and about my balance, if not plz let me know. Dear rummy team u should not suppose to close my account without inform, my account have 23000rs and i m sending many mail to u but u r not respond anything. I[censored] r not able to return plz let me know.

Hello sir,

My account has been blocked i m getting a below message

(We are sorry, but for the moment you cannot play cash games or do transactions on this account. This is a part of our standard procedure to protect your account.)

I m playing a fair game and i have rs. 25000 in my account. I have sent several email regarding this but no response, please let me know status. I want my money back.

My user id: nshan123

Thanks
Shanmugaraj

As per as i create three account but when i go some place. That time no internet zone when i come internet zone.
So i log same my mail password but does not loging. Why. I have a loss of more mony. You have not properly active custmer care.
Any time i call the customer care not response the phone.
Who is full fill my amount when i go to back my account. Please my last a/c is [protected]@gmail.com
When i m go to add cash,? Your requeste is unauthorised why

Sir, since last 10 days before someone played in rummy circle account. I don't know who he is when i aware about this i file a complaint to rummycircle after that they blocked my cash game facility, then i ask about this they said we checking about your complaint that's why we blocked your cash game mode and it happens before 10 days... But now till they not unlock my account... Please help me to clear the problem... From the beginning to right now i've sent more than 15 mail's they not replied help me please...

Hi, i m satya, my user id is (Satyaran5546), i have lost more than 50000rs from this game, on the date of 23/09/2017 i just won 23000rs and when i m trying to withdraw its showing ur account has been closed. I send many mail to rummycircle support team but they r not giving any response. The rummy team fully cheated to me and not even me lots of people create this problem. [protected] this is my cont. No. If i m wrong can reach me directly, fraud rummy team. My opinion is our govt should banned this apps. Mr. Trivikraman thampy he is the founder and chief executive officer of this game.

Email i'd:[protected]@gmail.com.com
User name:daivik1999

1.
The above stated account by the user name daivik1999 was closed

2. I have received otp and deposit messages to email and i confirmed my email by a blank message

3. I played cash games by this account and the balance was around 50 rs.. Even that was also not available

4. Now i tried to login to the same but its showing that account closed and i go through username and password but they are correct

1. My id : [protected]@yahoo.com
Small mistake for rummy circle opening
Email id
But my correct email id [protected]@yahoo.com
2. Next : withdraw not opening rummy circle game and not play game (Or) adding cash problem
3: id proff and address proff
Not edited problem so pls help me rummy
Circle leder
My contact :[protected]

Sir,
User name - imran2271568
Emailid - [protected]@gmail.com
My account not opening and my account balance 25rs balance my amount not opened. Why you doing this without any request from me, i want my cash games activation immediately and clear my id verification without my request you are not suppose to block my account for more than 3 days i'm getting the same your id verification will be confirmed within 30 mins, how long will it take to clear without informing us please don't block our account,..

My username id rajasekaricg
Emil is [protected]@gmail.com
My account not opening and my account balance 15286rs balance my amount not withdrawal please my amount wirhdral me
My rummy clash games has been blocked saying that security reasons, why you doing this without any request from me, i want my cash games activation immediately and clear my id verification without my request you are not suppose to block my account for more than 3 days i'm getting the same your id verification will be confirmed within 30 mins, how long will it take to clear without informing us please don't block our account,...

In rummycircle,
I am unable to play tournaments from my desktop computer,
However i can play regular pool and deal games without any problem
(Can play tournaments only in mobile, not so user friendly)

Date of incident - from july-15-2017

Client details - play games24x7 pvt. Ltd.
P. O. Box 17640, malad (W),
Mumbai 400064.

Problem description - after joining the tournament (Registration), at the time of playing when i click on take seat icon new window should appear where the game is played, however in my case new window is not opening.

However i can play other games on my desktop in same website (www.rummycircle.com and same user account) like pool, deal and point rummy without any problem,
I have latest flash player. So it s a concern from rummycircle only.

On issuing a concern with rummycircle they told me to send the screen shot, i have sent the complete detailed screen recording, but got no answer at all, even after multiple reminders

Attachement - screen shot which i shared with rummycircle customercare

I can't play cash game but i have balance 100 rs rummy chircel open in. Customer team support can't play tournament match i you can help me immeditly i will paly this match in problem resolved in runmy circle in support in customer team immediately resolved pls help this game very enter taoment so iam not play mind upset pls immeditly solve the game i will need the game

We are sorry but for the moment you cannot play cash games or do transaction account this is a part of ourstandard procedure to protect your account kindly check your email for the future information for more information please contact the fair play team ag fairplay rummy circle. Com in playing a fairplay game. In my account i have 100 rs and pls immaediatlay slove the probelem...

My userid ashvanth123. You had closed my account with my money 23k. I agreed i had opened many accounts. For that how can you loot my money. I will not play again. First respond for emails. Send my money back. Else i ll take this to bigger level. Please give my money back. Don't do this silly things.

I am pasting below the mail you sent. Others can see how cheat you are. I need my money back.

Kindly note that your previous account " smariyap " was closed as you given suicide threat so that we have closed your new account " ashvanth123 " also. This is Violation against Rummycircle norms.

Your account is permanently closed. Please do not create any new accounts on our website. If detected, it shall be closed immediately and the entire balance shall be captured.

We suggest you to take this as learning in life and play responsibly, if you ever chose to in the future. As far as RummyCircle is concerned, basis your history with us we cannot allow you to continue playing further on our website.

We hope you take this in the right spirit.

Regards,
Responsible play Team
[protected]@RummyCircle.com"

If I give suicide threat means thats my problem. Or don't allow to create more accounts. or you can allow to add cash after verifying the documents.

When we create account where we are getting the norms?

1. Are we asked to not to create more accounts?
2.Where did you mention you will capture the amount?

I cant play cash games when i played last i have won the prize and it is not credited ; i have network but it always shows ther is no network connections;and it is showing that no transactions going to happen from my account this is very sad to hear and taking long time to transfer money from account islong process it taking so much of time; please rectify the problem as soon as possible i hope ou do so. Thankinyg you.