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Updated: Sep 27, 2025
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RummyCircle.com reviews & complaints page 65

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T
tamilbigil9
from Nellore, Andhra Pradesh
Jan 25, 2021
Resolved
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My name is prakash and I have opened an account and played in RummyCircle. Com for over 6 months. One fine day they close my account and said balance will be refunded to bank. I had 7200 rs and it has been more than 20 days since they said they will refund and they are not sending it. I wrote around 50 emails and yet they won't even reply. Emailed to [protected]@rummycircle.com [protected]@rummycircle.com but these guys won't send my refund and won't even reply. They asked for bank statements and I have all the required bank statements. And even after tat they won't reply and won't refund.
Aug 6, 2021
Complaint marked as Resolved 
RummyCircle.com customer support has been notified about the posted complaint.
View replies
Dear Player,

Greetings from RummyCircle.

We request you to reach out to us at [protected]@RummyCircle.com with your complete concern along with your username and email address so that our team can help you with this.

Regards,
Team RummyCircle.
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    A
    AshaKumari1979
    Jan 24, 2021
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    My username is anubh7267903 and email address is [protected]@gmail.com. my account is suspended yesterday. I don't know why my account has been suspended please help me to activate my account as i am a loyal user of you as i use my 11 account on web version and yesterday i have logged my account in mobile app and my account is blocked
    RummyCircle.com customer support has been notified about the posted complaint.
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      Amitmitu24
      Jan 24, 2021
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      My username is anubh7267903 and email address is [protected]@gmail.com. my account is suspended yesterday. I don't know why my account has been suspended please help me to activate my account as i am a loyal user of you as i use my 11 account on web version and yesterday i have logged my account in mobile app and my account is blocked
      RummyCircle.com customer support has been notified about the posted complaint.
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        J
        Jack145362
        Jan 24, 2021
        Resolved
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        Resolved

        Address: Kotasur
        Website: RummyCircle

        Rummycircle — didn't able to play cash games and transfer cash also
        [protected]@gmail.com
        Sir @
        My username id is jack145362
        Email is [protected]@gmail.com
        My account not opening and my account balance rs 2484.40 balance my amount not withdrawal please my amount wirhdral me
        My rummy clash games has been suspended saying that security reasons, why you doing this without any request from me, i want my cash games activation immediately and clear my id verification.
        Aug 11, 2021
        Complaint marked as Resolved 
        RummyCircle.com customer support has been notified about the posted complaint.
        Jan 24, 2021
        Updated by Jack145362         didn't able to play cash games and transfer cash also
        Verified Support
        Jan 29, 2021
        RummyCircle.com Customer Care's response         Dear Player,

        Greetings from RummyCircle.

        As per the investigation of your account, it was found that your ID is linked with multiple accounts that have already been closed on our portal due to activities that are against our company's policy. Hence this account has also been closed.
        Kindly provide your bank details in order to refund your balance amount.

        Regards,
        Team RummyCircle.
        View replies
        MOk i provide to you my bank details.
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          R
          Rakeshkumar1974
          Jan 23, 2021
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          My username is anubh7267903 and email address is [protected]@gmail.com. my account is suspended yesterday. I don't know why my account has been suspended please help me to activate my account as i am a loyal user of you as i use my 11 account on web version and yesterday i have logged my account in mobile app and my account is blocked
          RummyCircle.com customer support has been notified about the posted complaint.
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            Y
            Yogesh Gadakh
            Jan 23, 2021
            Resolved
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            Resolved

            Address: Sangamner

            Account has been stop plz start it
            Aug 6, 2021
            Complaint marked as Resolved 
            RummyCircle.com customer support has been notified about the posted complaint.
            View replies
            Dear Player,

            Greetings from RummyCircle.

            We request you to reach out to us at [protected]@RummyCircle.com with your username and email address so that our team can help you with this.

            Regards,
            Team RummyCircle.
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              Y
              Yogesh Gadakh
              Jan 23, 2021
              Resolved
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              Resolved

              Address: Sangamner

              Rummy circle account has stop plz start it
              Aug 6, 2021
              Complaint marked as Resolved 
              RummyCircle.com customer support has been notified about the posted complaint.
              View replies
              Dear Player,

              Greetings from RummyCircle.

              We request you to reach out to us at [protected]@RummyCircle.com with your username and email address so that our team can help you with this.

              Regards,
              Team RummyCircle.
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                R
                Rituparna2629
                Jan 22, 2021
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                So far they've sent me many links about how to install and use their application by mentioning that I've got rs 51000 deposited in my account and the link directly downloads their harmful apk into my device without any kind of permission. Today I've received lot of spam messages from them.
                RummyCircle.com customer support has been notified about the posted complaint.
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                  A
                  ace539990
                  Jan 22, 2021
                  Resolved
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                  Resolved

                  Address: Mohol
                  Website: My11circle

                  My account has been closed for security reasons & cannot paly chash Games or do transactions on my account.
                  please contact the customer support team
                  My account is name ace539990
                  Jan 24, 2021
                  Complaint marked as Resolved 
                  My account closed for security reasons & cannot pay chash Games or do transactions on my account places my account opened account name ace539990
                  RummyCircle.com customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 24, 2021
                  RummyCircle.com Customer Care's response                   Dear Player,

                  Greetings from RummyCircle.

                  We have observed irregularities in your account and suspect a violation of our Terms of Service. We have accordingly suspended your account. If you wish to activate your account, Kindly write us at [protected]@RummyCircle.com.

                  Regards,
                  Team RummyCircle.
                  Feb 02, 2021
                  Updated by ace539990                   My account protected & activate my account
                  View replies
                  On my account
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                    C
                    carry54
                    Jan 22, 2021
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                    Sir,
                    my only mistake is that i have dual multiple my11circle app in my device..i think that's why you closed my current account because you found double account on same i.p address.
                    i am sorry sir.i know i do a big mistake.i apologize sir..
                    sir, this is my account that you closed permanently.
                    user name - shams77
                    e-mail id- [protected]@gmail.com
                    RummyCircle.com customer support has been notified about the posted complaint.
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                      I
                      Itesh V Mourya
                      Jan 20, 2021
                      Resolved
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                      Resolved

                      Address: Dombivali e

                      I need it for pay
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      RummyCircle.com customer support has been notified about the posted complaint.
                      View replies
                      Dear Player,

                      Greetings from RummyCircle.

                      We request you to reach out to us at [protected]@RummyCircle.com with your complete concern along with your username and email address so that our team can help you with this.

                      Regards,
                      Team RummyCircle.
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                        N
                        Nims vsv
                        from Mumbai, Maharashtra
                        Jan 19, 2021
                        Resolved
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                        Resolved

                        Address: Surat

                        Unblock my account
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        RummyCircle.com customer support has been notified about the posted complaint.
                        View replies
                        Dear Player,

                        Greetings from RummyCircle.

                        We request you to reach out to us at [protected]@RummyCircle.com with your username and email address so that our team can look into the issue and help you out.

                        Regards,
                        Team RummyCircle.
                        Reply
                        Nims vsv's [Complaint's author] reply, Apr 11, 2021
                        Please my kyc pending please help me my money not withdrawal my withdrawal pending
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                          S
                          Sharboni gosh
                          from Gudivada, Andhra Pradesh
                          Jan 17, 2021
                          Resolved
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                          Resolved

                          Address: Mumbai

                          They blocked my money 9000 rupees without any reason
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          RummyCircle.com customer support has been notified about the posted complaint.
                          View replies
                          Dear Player,

                          Greetings from RummyCircle.

                          We request you to share your email address and username so that our team can look into it.

                          Regards,

                          RummyCircle
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                            L
                            Laxmisha Devadiga
                            from Delhi, Delhi
                            Jan 16, 2021
                            Resolved
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                            Resolved

                            Address: Bhatkal

                            Plzz unblock my account
                            User name.laxmishadeva
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            RummyCircle.com customer support has been notified about the posted complaint.
                            View replies
                            Dear Player,

                            Greetings from RummyCircle.

                            We have checked and found that your account is already active. We request you to logout from your RummyCircle account and re-login once again.

                            Regards,

                            RummyCircle
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                              H
                              Hemant_756694
                              from Noida, Uttar Pradesh
                              Jan 15, 2021
                              Resolved
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                              Resolved

                              I had an account on rummy circle with the mail ID [protected]@gmail.com from which I had self exclusion but after some days I have created a new account yesterday with the mail ID [protected]@gmail.com, I started playing there but today it's showing X account has been closed I have around 470 RS in my account, kindly re open my account asap, I have already mailed for this but no response.
                              Aug 13, 2021
                              Complaint marked as Resolved 
                              RummyCircle.com customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 17, 2021
                              RummyCircle.com Customer Care's response                               Dear Player,

                              Greetings from RummyCircle.

                              Our system has detected that you have multiple real cash accounts on our platform. As per the terms of service, a player cannot have more than one account with RummyCircle.com.

                              Hence, we have closed <ace1411429> and transferred the available balance to <heman4319429> . Request you to log in and continue playing with account <heman4319429>.

                              Regards,

                              RummyCircle
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                                J
                                Jagadish Devadig
                                Jan 11, 2021
                                Resolved
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                                Resolved

                                Address: Bhatkal
                                Website: Rummy circle.com

                                My username is ace1377945 My account has been unnecessarily blocked citing that it is linked with multiple id. I have already sent you a mail regarding my withdrawal issue and you have said that my money will be credited to my account in 3-4 days but i have received a mail that my request has been rejected so please help me as I only have one id and no other id has been opened by me . Kindly unblock the mentioned id as I know I have in no way broken any rules of the company or if my account is closed please withdrawal my money to my account
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                RummyCircle.com customer support has been notified about the posted complaint.
                                View replies
                                Dear Player,

                                Greetings from RummyCircle.

                                Our systems detected that on a few Rummy games played, you have collided with another player to gain an unfair advantage, which violates our terms of service. RummyCircle is committed to providing a fair and secure playing environment to all its players and has systems that help detect any unfair practices.

                                We have activated your account.

                                You may write to us at [protected]@RummyCircle.com in case you need any assistance.

                                Regards,
                                Team RummyCircle.
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                                  J
                                  Jagadish Devadig
                                  Jan 11, 2021
                                  Resolved
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                                  Resolved

                                  Address: Bhatkal
                                  Website: Rummy circle.com

                                  Game id:ace1377945
                                  Email. I'd:[protected]@gmail.com
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  RummyCircle.com customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Player,

                                  Greetings from RummyCircle.

                                  Our systems detected that on a few Rummy games played, you have collided with another player to gain an unfair advantage, which violates our terms of service. RummyCircle is committed to providing a fair and secure playing environment to all its players and has systems that help detect any unfair practices.

                                  We have activated your account.

                                  You may write to us at [protected]@RummyCircle.com in case you need any assistance.

                                  Regards,
                                  Team RummyCircle.
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                                    L
                                    Laxmish Devadiga
                                    Jan 11, 2021
                                    Resolved
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                                    Resolved

                                    Address: Bhatkal
                                    Website: Rummy circle

                                    I'd;ace1377945
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    RummyCircle.com customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Player,

                                    Greetings from RummyCircle.

                                    Our systems detected that on a few Rummy games played, you have collided with another player to gain an unfair advantage, which violates our terms of service. RummyCircle is committed to providing a fair and secure playing environment to all its players and has systems that help detect any unfair practices.

                                    We have activated your account.

                                    You may write to us at [protected]@RummyCircle.com in case you need any assistance.

                                    Regards,
                                    Team RummyCircle.
                                    Reply
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                                      L
                                      Laxmish Devadiga
                                      Jan 11, 2021
                                      Resolved
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                                      Resolved

                                      Address: Bhatkal

                                      Game I'd:ace1377945
                                      Email id: [protected]@gmail.com
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      RummyCircle.com customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Player,

                                      Greetings from RummyCircle.

                                      Our systems detected that on a few Rummy games played, you have collided with another player to gain an unfair advantage, which violates our terms of service. RummyCircle is committed to providing a fair and secure playing environment to all its players and has systems that help detect any unfair practices.

                                      We have activated your account.

                                      You may write to us at [protected]@RummyCircle.com in case you need any assistance.

                                      Regards,
                                      Team RummyCircle.
                                      Reply
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                                        A
                                        Amitmitu24
                                        Jan 8, 2021
                                        Resolved
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                                        Resolved

                                        My username is amits6138625. My account has been unnecessarily blocked citing that it is linked with multiple id. I have already sent you a mail regarding my withdrawal issue and you have said that my money will be credited to my account in 3-4 days but i have received a mail that my request has been rejected so please help me as I only have one id and no other id has been opened by me . Kindly unblock the mentioned id as I know I have in no way broken any rules of the company or if my account is closed please withdrawal my money to my account
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        RummyCircle.com customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 09, 2021
                                        RummyCircle.com Customer Care's response                                         Dear Player,

                                        Greetings from RummyCircle.

                                        We regret to inform you that we will not be able to activate your account, For the available balance of your account, we have already initiated the refund of INR 354.67 into your account. You can expect the amount to be credited into your bank account within 3-4 working days.

                                        Regards,
                                        Team RummyCircle.
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