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RummyCircle.com Complaints & Reviews

3.3
Updated: Mar 19, 2026
Complaints 2516
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RummyCircle.com reviews & complaints page 68

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M
Mohjanu
Nov 4, 2020
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I just added 2000 rupees from my account and not credited in rummy ... Money was debited from my account..

Moham3700042
[protected]
[protected]@gmail.com
RummyCircle.com customer support has been notified about the posted complaint.
Wat next and when will that amount get back to my rummy acc or bank acc
RummyCircle.com Customer Care's response, Nov 4, 2020
Verified Support
Dear Player,

Greetings from RummyCircle.

We see that you are concerned about the amount of Rs.2000 (Order id - ALFMKPZLDA) which you have not received in your RummyCircle Account. As per our records, this transaction is under pending state and therefore, it might take 24-48 hours to reflect in your account. Please note that if this transaction is unsuccessful, then the amount will be reversed to the same mode of payment (Bank Account / Credit card / Wallet) in next 5-7 working days.

If you do not see this amount within the above mentioned time-frame, you can either check with your bank or get back to us to know the status of your transaction. Thank you for playing at RummyCircle.com.

Regards,
Team RummyCircle
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    RDXYuvi
    Nov 3, 2020
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    Address: Kuhkuha kurud

    My personal information and kyc verification cheng please help me
    RummyCircle.com customer support has been notified about the posted complaint.
    My11 circle prasnol information and kyc updet please help me
    RummyCircle.com Customer Care's response, Nov 4, 2020
    Verified Support
    Dear Player,
    Greetings from RummyCircle.

    To get KYC verified, we request you to mail us any one of the below documents at [email protected] with your username and email id.

    1) Aadhar Card.
    2) Driver's license.
    3) Voter's id.
    4) Passport.

    Regards,
    Team RummyCircle.
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      S
      Selwin Paulraj
      Oct 30, 2020
      Resolved
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      Resolved

      I played in rummycircle last 5 months. On October 14th 2020 suddenly they closed my account. That is you are not play cash games and cash transaction. After sending several emails they sent a reply that your problem solved. But the problem was not solved. As a Gold club member I am not able contact any phone or mobile number. My ID is Selwin2910. Please open my cash games or send my winning cash 302 rs. In my bank account submitted in the profile. Please contact by mobile. Thanks Selwin2910.
      Aug 13, 2021
      Complaint marked as Resolved 
      RummyCircle.com customer support has been notified about the posted complaint.
      Verified Support
      Nov 02, 2020
      RummyCircle.com Customer Care's response
      Dear A. Selwin,
      Greetings from Rummy Circle.

      We have detected a violation of bringing a friend policy hence we had blocked the account as you were creating multiple accounts with the same user details. Hence, as a security measure, we have captured your BAF bonus permanently and activated the account.

      Please do not create any new accounts on our website with the same user details. If detected, it shall be closed immediately and the entire balance shall be captured.

      Regards
      Team RummyCircle
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        A
        anu202999147
        from Powai, Maharashtra
        Oct 28, 2020
        Resolved
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        Resolved

        Hi

        My id : janu94
        Email : [protected]@gmail.com
        Mobile :9843****42

        My account have 554.39rs and account inactive, unable to place widhrawal and also customer service team not helping to get this money.

        Kindly arrange my outstanding amount to be transfer my bank account.
        Aug 13, 2021
        Complaint marked as Resolved 
        RummyCircle.com customer support has been notified about the posted complaint.
        Verified Support
        Oct 29, 2020
        RummyCircle.com Customer Care's response
        Dear Player,
        Greetings from RummyCircle.

        As per the investigation of your account, it was found that your ID is linked with multiple accounts that have already been closed on our portal due to activities that are against our company's policy. Hence this account has also been closed. Please share the bank passbook at [protected]@rummycircle.com. Once you will share the bank passbook we will refund the amount ""765.056"" into your bank account.

        Please feel free to write back in case of any questions. We will be more than happy to assist you.

        Regards,
        Team RummyCircle
        Verified Support
        Oct 29, 2020
        RummyCircle.com Customer Care's response
        Dear Player,
        Greetings from RummyCircle.

        As per the investigation of your account, it was found that your ID is linked with multiple accounts that have already been closed on our portal due to activities that are against our company's policy. Hence this account has also been closed.

        As we have closed your RummyCircle account, your balance amount will be transferred to your bank account. You will receive the money in the next 1-2 working days.

        Regards,
        Team RummyCircle
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          J
          jobinjohns
          Oct 27, 2020
          Resolved
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          Resolved

          Dear authorites.

          Rummy circle is such a cheating company and they dont even have a phone number to contact.
          how can a govet let this kind of fraud company to set up and not publishing their phone numbers to the public
          Oct 28, 2020
          Complaint marked as Resolved 
          Dear Team, they didnt do anything and i have sent morethan 30 mails and no reply from the rummy circle
          RummyCircle.com customer support has been notified about the posted complaint.
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            J
            jobinjohns
            Oct 27, 2020
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            In the past i used to play rummy circle and due to unknown reason they closed my account.
            Recently i crated another account and added around 12000 rupees, and when it is 17000 in an emergency i had to take out my money they said my account is closed ane not able to take back my money.
            For me this is very important and they simply looting the money and closing the account.
            If anything wrong happen rummy circle will be the reason as they eat up my money.
            If they have good system they shold have stoped me when i tried to open an account they didnt do any thing and i have added money around 12000 and they didnt have any problem.
            When i tried to withdraw thy closed my accout and looted 17000 rupees.
            Its very big amount for me and if i do anything wrong rummy circle will be the reason for it.
            I have maild them more than 20 times and no response and only computer is responding.
            They dont even have a phone number and its a serius issue.
            They take money and wont respond at all.
            Its high time for the government to shut down all rummy games as they simply loot peopl.
            I am also attaching the screenshot of my balance for your referance. If i am not alive when you all see this message please make a campaign to close this kind of inhumen cheating.
            RummyCircle.com customer support has been notified about the posted complaint.
            Verified Support
            Oct 29, 2020
            RummyCircle.com Customer Care's response
            Dear Player,

            Greetings from RummyCircle.

            Please let us know your registered email address and user name so that we can assist you further.

            Regards, Team RummyCircle.
            Verified Support
            Oct 29, 2020
            RummyCircle.com Customer Care's response
            Dear Player,
            Greetings from RummyCircle

            We wish to inform you that usually instantaneous. But, sometimes it may take 3-4 days depending upon the bank downtime and maintenance activities.

            Regards,
            Team RummyCircle.
            Oct 31, 2020
            Updated by jobinjohns
            Dear Team.,

            What the hell are you doing to my money.
            I have received a call from your executive and he told me that company has approved the withdrawel and it will get credited soon. Days gone and you have closed my account and money didnt get credited to my account. Just now i have reciived a mail telling my wihdrawel got rejected .
            Lucky i have taken a screen hsots of all and ill place it here

            Oct 31, 2020
            Updated by jobinjohns
            I AM ALSO ATTACHING THE LATEST MAIL CLAIMING MY WITHDRAWEL REJECTED AND YOU GUYS CLOSED MY ACCOUNT TOO,
            I KNEW THIS FRAUD ALREADY AND TAKEN THE SCREEN SHOTS AND I DO HAVE THE CALL RECARDS TOO

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              A
              anu202999147
              from Powai, Maharashtra
              Oct 23, 2020
              Resolved
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              Address: Rummy circle

              My username: anu[protected]
              Email id : [protected]@gmail.com
              Mobile: 9843****45

              I'm having only one account with my kyc however you where said my account linked with multiple I'd hence account closed.

              Can please answer my following questions!

              * Did you ever prove that my account linked with multiple I'd, if yes can you show me other linked I'd.?

              * If my account deactivate due to suspicious activity can you keep the outstanding amount with you ? Is that your norms say ?

              * Really your HELP DESK is working to respond related information about CUSTOMER concerns.? Or they also playing game with CUSTOMERs.. useless bloodys .. any concerns simply standard template response, , copy paste reply... ###
              Aug 8, 2021
              Complaint marked as Resolved 
              RummyCircle.com customer support has been notified about the posted complaint.
              Verified Support
              Oct 27, 2020
              RummyCircle.com Customer Care's response
              Dear Player,
              Greetings from RummyCircle.

              As per the investigation of your account, it was found that your ID is linked with multiple accounts that have already been closed on our portal due to activities that are against our company's policy. Hence this account has also been closed. Please share the bank passbook at [protected]@rummycircle.com. Once you will share the bank passbook we will refund the amount "765.056" into your bank account.

              Please feel free to write back in case of any questions. We will be more than happy to assist you.

              Regards,
              Team RummyCircle
              Oct 28, 2020
              Updated by anu202999147
              I would like to ask what are the other multiple accounts linked..this question is still not answered anywhere!

              Please share other accounts linked then I will take a call... You can't simply say that activity are against your norms..

              Show me the material evidence..

              Please share these confidential information to my register mail id...

              Also note the same question already raised over the mail but no proper response.
              Oct 29, 2020
              Updated by anu202999147
              Requested documents shared via email to but still no action
              Verified Support
              Oct 29, 2020
              RummyCircle.com Customer Care's response
              Dear Player,
              Greetings from RummyCircle.

              Thank you for providing the requested documents.
              We will look into this and get back at the earliest.

              Regards,
              Team RummyCircle.
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                Pich25preetham
                Oct 20, 2020
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                Hi, my My11circle id is 'Pichu25'.
                Yesterday when I was trying to withdraw my money through browser it showed like 'Blocked User'.
                And also through app I can't initiate withdrawal.
                I have been a regular user, playing for almost a year and not involved in any fraudulent activities.
                Please rectify my account.
                RummyCircle.com customer support has been notified about the posted complaint.
                They have contacted via mail asking to share the account details with screenshot of the passbook.
                No further actions taken.
                My cash account is still unusable. 😐😢
                RummyCircle.com Customer Care's response, Oct 26, 2020
                Verified Support
                Dear Player,

                Greetings from RummyCircle!

                This is to inform you that the bank account details given by you happen to be already registered in our systems with some other account holder. Please note that a bank account can only be linked to a single user account on RummyCircle except for the joint account holders.

                We request you to kindly provide a copy of the bank passbook on this email for verification. Please note that the Bank Account Number and the Account name should match that registered with RummyCircle.
                Please also note that as a part of our security measures, we have placed your account on hold (blocked temporarily) until the verification of bank account details is done successfully. The account will be activated post verification.

                Warm Regards,
                Team RummyCircle.
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                  A
                  Asal N
                  Oct 18, 2020
                  Resolved
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                  Resolved

                  They send a promotional message every half an hour basis on my personal mobile number. I have never subscribe for any promotional text messages from them or created one account on rummycircle. I don't know how they got my number. They send their messages from a different number each time so i can't even block them.
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  RummyCircle.com customer support has been notified about the posted complaint.
                  Dear Player,
                  Greetings from RummyCircle!

                  We regret any inconvenience caused. Please share your Mobile number, Username and registered Email address details with us via email at [protected]@rummycircle.com and we will look at it right away.

                  Regards,
                  Team RummyCircle.
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                    S
                    subbu2020
                    Oct 14, 2020
                    Resolved
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                    Resolved

                    You are agree to open my account (kaykay1980) yesterday confirm through mai. Snap shot of mail attached. After that you detect my amount 650 rs in my account. Messages came, your account reactivate and you can play jumbo tournment like that. For tournment ticket also issued. (Snap shot of message attached). But still now my account was blocked. What the reason. I am sending continous mails but no response from rummy circle. I am very much upset and dipressed. Am very very dipressed, if any thing happened to me rummy circle is the only reason. Pls open my acvount immideately and allow to play. Am not threatening you. This is the fact.
                    Aug 13, 2021
                    Complaint marked as Resolved 
                    RummyCircle.com customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 15, 2020
                    RummyCircle.com Customer Care's response
                    Dear Player,
                    Greetings from RummyCircle!

                    The username you shared with us is a funcash account. Please let us know your registered mobile number so that we can assist you further.

                    Regards,
                    Team RummyCircle.
                    Verified Support
                    Oct 19, 2020
                    RummyCircle.com Customer Care's response
                    Dear Player,
                    Greetings from RummyCircle!

                    Please let us know your registered mobile number so that we can assist you further.The username you shared with us is a funcash account.

                    Regards,
                    Team RummyCircle.
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                      S
                      subbu2020
                      Oct 13, 2020
                      Resolved
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                      Resolved

                      My account was closed since more than one year. Still now i dont know the reason for closure of my account. so i am going to meet my lawyer regarding this account closure. Waiting for your reply to do legal action against rummy circle. My account ID kaykay1980. My email id is [protected]@yahoo.co.in
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      RummyCircle.com customer support has been notified about the posted complaint.
                      Dear Player,
                      Greetings from RummyCircle!

                      Thank you for providing us the requested documents.
                      Your RummyCircle account is Validated & Activated.

                      Regards,
                      Team RummyCircle.
                      subbu2020's [Complaint's author] reply, Oct 13, 2020
                      you told account was activated. But still my account was not activated.. instead of activatevu taken my money. Money i not required. Activate my account.
                      This is last request i send. Surely i take some action.
                      Dear Player,
                      Greetings from RummyCircle!

                      Thank you for writing to us. We have checked your account 'subbu2020'.
                      Your account is a Funcash account and you have not added any profile details in your account. If you're referring to any other account, please do write us back with appropriate details. We'll surely get it checked for you.

                      Regards,
                      Team RummyCircle.
                      subbu2020's [Complaint's author] reply, Oct 13, 2020
                      Check my account all profile details are available. You debited my amount rs 650. But still my account was not activate.
                      Dear Player,
                      Greetings from RummyCircle!

                      Please let us know your registered mobile number so that we can assist you further.

                      Regards,
                      Team RummyCircle.
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                        U
                        Ultimatsundar Yadave
                        Oct 10, 2020
                        Resolved
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                        Resolved

                        Address: Pennadam

                        My account block reason & please unlock my account
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        RummyCircle.com customer support has been notified about the posted complaint.
                        Dear Player,

                        Greetings from RummyCircle!

                        We regret any inconvenience caused. Please share your username and registered email address details with us via email at [protected]@rummycircle.com and we will look at it right away.

                        Regards,
                        Team RummyCircle.
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                          K
                          kaykay80
                          Oct 10, 2020
                          Resolved
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                          Resolved

                          I send u so many mails but no reply. I playing cash games so many years, but suddenly yesterday may account has closed. So Please reopen my account. 225 rs in my account. I dont no what is the reason of closing my account and how to re open my account. Pls reopen my account today. Otherwise i will go to court and put case on your company.

                          In previous mails i explained my problem. Purposely i didnt done it has happened without knowing. I dont have multiple id's. I have only one ID. Yesterday am login my id in my husband mobile. My mobile having some problem, so am download Rummy circle app in my husband mobile and enter my ID and play yesterday. This is the fact.

                          My user name is mridul201320. My email id is [protected]@yahoo.com

                          Regards

                          K.Suneetha
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          RummyCircle.com customer support has been notified about the posted complaint.
                          Dear Player,
                          Greetings from RummyCircle,

                          As per the investigation of your account, it was found that your ID is linked with multiple accounts that have already been closed on our portal due to activities that are against our company's policy. Hence this account has also been closed.

                          As we have closed your RummyCircle account, your balance amount will be transfer to your bank account. You will receive the money in the next 3-4 working days.

                          Regards,
                          Team RummyCircle
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                            R
                            Rajashekark
                            Oct 8, 2020
                            Resolved
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                            Resolved

                            Am using only one rummy circle account
                            User name is: rajuk585
                            Remain same i'd proof and bank details account are permanently close to ur side
                            Please activate rajuk585 account
                            Am very interested to play rummy circle
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            RummyCircle.com customer support has been notified about the posted complaint.
                            Dear Player,

                            Greetings from RummyCircle!

                            This is to inform you that the bank account details given by you happen to be already registered in our systems with some other account holder. Please note that a bank account can only be linked to a single user account on RummyCircle except for the joint account holders.

                            We request you to kindly provide the copy of the bank passbook on this email for verification. Please note that the Bank Account number and the Account name should match that registered with RummyCircle.

                            We appreciate your patience.

                            Regards,
                            Team RummyCircle
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                              Rajashekark
                              Oct 8, 2020
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                              User name: rajuk585
                              Last 4years this account is using, am playing cash games and tournaments
                              But past 6months my account is blocked
                              Pls help me to reactivate my account
                              RummyCircle.com customer support has been notified about the posted complaint.
                              Oct 08, 2020
                              Updated by Rajashekark
                              Help him to reactivate my account
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                                C
                                Chandu Nani SB
                                Oct 2, 2020
                                Resolved
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                                Resolved

                                Address: Rummycircle

                                Hiii sir /madam.
                                My user name is aces
                                894756.
                                Actually iam created new account today.
                                But its not opening.
                                Iam also deposited 150 rupees to rummycircle account.
                                But its not working.
                                Pls help me.& give some suggestions.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                RummyCircle.com customer support has been notified about the posted complaint.
                                Dear Player,

                                Greetings from RummyCircle!

                                We regret any inconvenience caused. We are unable to fetch the account details from the mentioned Login ID. Please share your username and registered email address details with us via email at [protected]@rummycircle.com and we will look at it right away.

                                Regards,
                                Team RummyCircle.

                                We request you to ask for a Login ID/Email ID or Registered Mobile Number. Once received we will check the reason for the account block, also will reply accordingly.
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                                  Naidu786
                                  Sep 29, 2020
                                  Resolved
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                                  Resolved

                                  Address: Bengaluru
                                  Website: rummycircle.com

                                  Dear sir /madam

                                  I had an account in "rummy circle" i had a deposit and withdrawal difference amount of around rs.27 lakhs got stuck u with rummy circle. I kept on messaging them to transfer my money back to my account. Despite transferring my money back to my account, they have blocked my account without any reason and they are not replying to my mails also. I have sent them many mails but they are not responding. I request you to please look into this and please help me in getting my money back.

                                  I have no violated any of their terms and conditions but still they have blocked my account for which i had a huge loss of rs.27 lakhs.

                                  Please look into this matter.

                                  Thanking you
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  RummyCircle.com customer support has been notified about the posted complaint.
                                  Dear Player,

                                  Greetings from RummyCircle!

                                  We regret any inconvenience caused. Please share your username and registered email address details with us via email at [protected]@rummycircle.com and we will look at it right away.

                                  Regards,
                                  Team RummyCircle.
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                                    G
                                    GoogleAccount
                                    Sep 29, 2020
                                    Resolved
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                                    Resolved

                                    Hello there at rummy circle

                                    Please help me to resolve my issue regarding
                                    Account blocked and i am unable to withdraw my balance amount
                                    Account = dilipcool
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    RummyCircle.com customer support has been notified about the posted complaint.
                                    Dear Player,

                                    Greetings from RummyCircle!

                                    This is to inform you that the bank account details given by you happen to be already registered in our systems with some other account holder. Please note that a bank account can only be linked to a single user account on RummyCircle except for the joint account holders. We request you to kindly provide the copy of the bank passbook on this email for verification. Please note that the bank account number and the account name should match that registered with RummyCircle.

                                    We appreciate your patience.

                                    Regards,
                                    Team RummyCircle
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                                      L
                                      Lathasga
                                      Sep 28, 2020
                                      Resolved
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                                      Resolved

                                      Address: Mangalore

                                      Hello sir i am played rummy circle app and deposited money also. And later i am tried to withdraw my money, but every time thats getting failed, and i am submitted my kyc, that is always shows under review. And that people saying my account permanently closed, i am cheated, how to saying i don't know, i am not played in private table, and not selected people, that is not possible in rummy circle, and i am played with my money. And their not giving my money back, and in future i don't want play in this cheater site.
                                      Nov 13, 2022
                                      Complaint marked as Resolved 
                                      Email [email protected] 9591131607
                                      RummyCircle.com customer support has been notified about the posted complaint.
                                      Dear Player,

                                      Greetings from RummyCircle!

                                      We regret any inconvenience caused. Please share your username and registered email address details with us via email at [protected]@rummycircle.com and we will look at it right away.

                                      Regards,
                                      Team RummyCircle.
                                      Dear Player,

                                      Greetings from RummyCircle!

                                      We regret any inconvenience caused. Please share your username and registered email address details with us via email at [protected]@rummycircle.com and we will look at it right away.

                                      Regards,
                                      Team RummyCircle.
                                      Dear Player,

                                      Greetings from RummyCircle!

                                      We regret any inconvenience caused. Please share your username and registered email address details with us via email at [protected]@rummycircle.com and we will look at it right away.

                                      Regards,
                                      Team RummyCircle.
                                      Lathasga's [Complaint's author] reply, Nov 16, 2022
                                      User name : lathaahagowd
                                      Email : lathashagowda607@gmail
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                                        donnie24
                                        Sep 28, 2020
                                        Resolved
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                                        I deposited an initial amount of 200 rupees and was asked to enter my personal details. Upon doing so, I was notified that I don't qualify for the preconditions to play the game but yet the money was added. Now, I can't neither play the game nor withdraw the money. I had no idea if my state didn't come under the jurisdiction, also I'm working in another state where rummy circle is allowed but I gave my details to my permanent address.
                                        If it isn't allowed, you should mark it in BOLD letters, also one should be asked his personal details first and then be allowed to add money. This is a pure clickbait agenda, what would now happen to the deposit money which isn't accessible to the customer?
                                        Id : [protected]@gmail.com
                                        Aug 13, 2021
                                        Complaint marked as Resolved 
                                        RummyCircle.com customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 08, 2020
                                        RummyCircle.com Customer Care's response
                                        Dear Donald,

                                        Greetings from RummyCircle!

                                        We feel sorry to inform you that you'll not be able to access our app/website from the state of Assam.

                                        We will initiate the card refund from our end. It will take around 7 to 10 working days.

                                        We appreciate your patience.

                                        Warm Regards,
                                        Team RummyCircle.
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