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RummyCircle.com Complaints & Reviews

2.7
Updated: Sep 27, 2025
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RummyCircle.com reviews & complaints page 67

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N
nims1807
from Powai, Maharashtra
Nov 19, 2020
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Address: Gadkachh

I have opened a new account with rummycircle.com and deposited and played some games. after winning some amount i wish to withdraw amount.
for that they asked me for KYC verification process.
but for my surprise they told me that document was already being used with some other account.contact customer care.
i contacted them from past 3 days and they are saying we found some irregularities you can't do any cash transaction on my your account.
i have 444 rupees in my account.how can i withdraw this amount.my userid is nims1807and my mail id is [protected]@gmail.
please help me regarding this
+1 photos
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    nims1807
    from Powai, Maharashtra
    Nov 18, 2020
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    Address: Gadkachh

    Hi sir/madam

    Please help me my kyc verification blocked

    For that my rummy account having user id-nims1807have bean kyc block
    i love online rummy circle
    Please help me

    My KYC verification blocked
    Today I'm so sad
    Please RummyCircle help me

    User id :nims1807
    Email id :[protected]@gmail.com
    RummyCircle.com customer support has been notified about the posted complaint.
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      nims1807
      from Powai, Maharashtra
      Nov 18, 2020
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      Address: Gadkachh

      Hi sir/madam

      I have submitted same bank account details in different two rummy account. I never known that same account details could not be link with another account.

      For that my rummy account having user id-nims1807have been temporarily blocked. Now I want to change my bank details for unblocked. Please help me so that I can play again smoothly.

      Hopping your kind cooperation.

      i love online rummy circle
      Please help me

      User id :nims1807
      Email id :[protected]@gmail.com[protected]@gmail.com
      RummyCircle.com customer support has been notified about the posted complaint.
      Sir please my help my kyc verification Blocked

      My Kyc verification Block - Comment #3764668 - Image #0
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        onlyworking
        from Aizawl, Mizoram
        Nov 15, 2020
        Resolved
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        Resolved

        Hello sir My Username:- winrm786, Email I'd:- [protected]@gmail.com,
        Dear sir
        Mere Account se withdrawal automatically cancel ho gaya. Uske bad 1000rs kar ke 2 times cut gaye hai.. . So Dear sir see my account. Wrong Debited my amount.. please Credit My Amount
        +3 photos
        Aug 7, 2021
        Complaint marked as Resolved 
        RummyCircle.com customer support has been notified about the posted complaint.
        Dear Player,

        Greetings from RummyCircle.

        We request you to please write to us at [protected]@RummyCircle.com. The concerned team will get back to you.

        Regards,
        Team RummyCircle.
        Dear Player,

        Greetings from RummyCircle.

        We have replied to you on your registered mail ID [protected]@gmail.com, please check your mail id and let us know if you still have any concerns.

        Regards,
        Team RummyCircle.
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          A
          Arockia Arul
          Nov 14, 2020
          Resolved
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          Resolved

          Address: Koramangala ,Bangalore

          The account for rummy circle is open but not able to play and not able to attach bank account
          +1 photos
          Aug 7, 2021
          Complaint marked as Resolved 
          RummyCircle.com customer support has been notified about the posted complaint.
          Dear Player,

          Greetings for the day.

          We are extremely sorry about the experience that you had. Please share your username and registered email address details with us. We will definitely look into it and assist you accordingly. Awaiting your response.

          Regards,
          Team RummyCircle.
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            A
            arun khakar
            Nov 11, 2020
            Resolved
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            Resolved

            Address: thane

            Can not play cast game & transaction. Pl star my cash game & transaction
            user ID: arun271187
            Aug 7, 2021
            Complaint marked as Resolved 
            RummyCircle.com customer support has been notified about the posted complaint.
            Dear Player,

            Greetings from RummyCircle.

            As per the investigation of your account, it was found that your ID is linked with multiple accounts that have already been closed on our portal due to activities that are against our company's policy. Hence this account has also been closed permanently.

            Please feel free to write back in case of any questions. We will be more than happy to assist you.

            Regards,
            Team RummyCircle.
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              N
              Nanthu_007
              Nov 8, 2020
              Resolved
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              Resolved

              Hi sir/madam

              I have submitted same bank account details in different two rummy account. I never known that same account details could not be link with another account.

              For that my rummy account having user id-moham6705392 have been temporarily blocked. Now I want to change my bank details for unblocked. Please help me so that I can play again smoothly.

              Hopping your kind cooperation.

              i love online rummy circle
              Please help me

              User id :moham6705392
              Email id :[protected]@gmail.com
              +1 photos
              Aug 10, 2021
              Complaint marked as Resolved 
              RummyCircle.com customer support has been notified about the posted complaint.
              Nov 08, 2020
              Updated by Nanthu_007
              My friend sureshkumar and I told him to add our bank account to my rummy circle. My friend and I did not expect it to go wrong. My friend's name: Sureshkumar
              Friend's bank account number: [protected], indian bank, Palani Branch.
              Only through my friend did I know about the rummy circle. So I asked him to add my friend's bank account.
              Please release my bank account and my friend's bank account.
              You released the bank account in my rummy circle and I will add my bank account.
              I promise I told him with all my heart to add my friend’s bank account.
              But not response customers care. Plz help me

              I have attached the first page of my friend's bank account and my account.

              Nov 08, 2020
              Updated by Nanthu_007
              Hello sir,
              user name:moham6705392

              Sir, i have 7991.47 rs in my account and it has been blocked since07.11.2020 to till date and i am not able to play so please activate my account and rectify the issue as early as possible so that i can play my games and do transactions. Iam fair gamer and i am not doing any fraud. I have mailed my problem there is no respons please solve my problem

              my mobile no: [[protected]]

              my account number:[[protected]]
              bank:canara bank
              ifsc code:CNRB0001116
              Verified Support
              Nov 09, 2020
              RummyCircle.com Customer Care's response
              Dear Player,

              Greetings from the RummyCircle.

              We request you to kindly provide the copy of bank passbook for verification. Please note that the Bank Account number and the Account name should match to that registered with RummyCircle.
              Once the documents received are verified and in order, your account would be activated.
              Please send your Bank Passbook to [protected]@RummyCircle.com.

              Regards
              Team RummyCircle.
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                A
                Appusambs
                Nov 7, 2020
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                Address: 5,knp colony,perichipalayam,tirupur

                This is not real rummy game 100% fake how is believed your application, continued worst card how is possible sir, this application aim is only cheating money not real rummy game
                RummyCircle.com customer support has been notified about the posted complaint.
                Nov 07, 2020
                Updated by Appusambs
                My user id- rummykingoo
                emai- [protected]@gmail.com
                Fully cheating money not a good card in one table completely cheated
                Dear Player,

                Greetings from RummyCircle.

                It is very unfortunate that you feel this way. However, we assure you that being a law-abiding organization, we never indulge in any fraudulent activities. All the games that are played on RummyCircle are skill-based and we have no influence on the game or the results of the games that are played.

                For more information, please check the RNG certificate on the website which certifies that RummyCircle complies with all the relevant standards in order to serve an unadulterated gaming experience to all its players.

                Regards, Team RummyCircle.
                Worst experience in my life from rummy circles, don't play this application completely cheating card, fake
                RummyCircle.com Customer Care's response, Nov 13, 2020
                Verified Support
                Dear Player,

                Greetings from RummyCircle.

                It is very unfortunate that you feel this way. However, we assure you that being a law-abiding organization, we never indulge in any fraudulent activities. All the games that are played on RummyCircle are skill-based and we have no influence on the game or the results of the games that are played.

                For more information, please check the RNG certificate on the website which certifies that RummyCircle complies with all the relevant standards in order to serve an unadulterated gaming experience to all its players.

                Regards, Team RummyCircle.
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                  S
                  satyaprasadavr
                  Nov 6, 2020
                  Resolved
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                  Resolved

                  I have some unutilized balance-Rs 907. My11Circle is not allowing me to play because of Govt. Regulations. Inspite of several emails, they are not returning my money and auto generated email comes, that has of no use. The default method of withdrawl shows a lesser amount- 575.34, that too is not withdrawable because of branch lies in Restricted state. Help me getting my money.
                  userid:satyaprasadavr
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  RummyCircle.com customer support has been notified about the posted complaint.
                  Dear player,

                  Greetings for the day.

                  We are unable to fetch any details with the login id " satyaprasadavr".
                  So could you please provide the correct login id so that we can assist you further on this ?

                  Regards
                  Team RummyCircle.
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                    M
                    Mohjanu
                    Nov 4, 2020
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                    I just added 2000 rupees from my account and not credited in rummy ... Money was debited from my account..

                    Moham3700042
                    [protected]
                    [protected]@gmail.com
                    RummyCircle.com customer support has been notified about the posted complaint.
                    Wat next and when will that amount get back to my rummy acc or bank acc
                    RummyCircle.com Customer Care's response, Nov 4, 2020
                    Verified Support
                    Dear Player,

                    Greetings from RummyCircle.

                    We see that you are concerned about the amount of Rs.2000 (Order id - ALFMKPZLDA) which you have not received in your RummyCircle Account. As per our records, this transaction is under pending state and therefore, it might take 24-48 hours to reflect in your account. Please note that if this transaction is unsuccessful, then the amount will be reversed to the same mode of payment (Bank Account / Credit card / Wallet) in next 5-7 working days.

                    If you do not see this amount within the above mentioned time-frame, you can either check with your bank or get back to us to know the status of your transaction. Thank you for playing at RummyCircle.com.

                    Regards,
                    Team RummyCircle
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                      R
                      RDXYuvi
                      Nov 3, 2020
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                      Address: Kuhkuha kurud

                      My personal information and kyc verification cheng please help me
                      RummyCircle.com customer support has been notified about the posted complaint.
                      My11 circle prasnol information and kyc updet please help me
                      RummyCircle.com Customer Care's response, Nov 4, 2020
                      Verified Support
                      Dear Player,
                      Greetings from RummyCircle.

                      To get KYC verified, we request you to mail us any one of the below documents at [email protected] with your username and email id.

                      1) Aadhar Card.
                      2) Driver's license.
                      3) Voter's id.
                      4) Passport.

                      Regards,
                      Team RummyCircle.
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                        S
                        Selwin Paulraj
                        Oct 30, 2020
                        Resolved
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                        Resolved

                        I played in rummycircle last 5 months. On October 14th 2020 suddenly they closed my account. That is you are not play cash games and cash transaction. After sending several emails they sent a reply that your problem solved. But the problem was not solved. As a Gold club member I am not able contact any phone or mobile number. My ID is Selwin2910. Please open my cash games or send my winning cash 302 rs. In my bank account submitted in the profile. Please contact by mobile. Thanks Selwin2910.
                        Aug 13, 2021
                        Complaint marked as Resolved 
                        RummyCircle.com customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 02, 2020
                        RummyCircle.com Customer Care's response
                        Dear A. Selwin,
                        Greetings from Rummy Circle.

                        We have detected a violation of bringing a friend policy hence we had blocked the account as you were creating multiple accounts with the same user details. Hence, as a security measure, we have captured your BAF bonus permanently and activated the account.

                        Please do not create any new accounts on our website with the same user details. If detected, it shall be closed immediately and the entire balance shall be captured.

                        Regards
                        Team RummyCircle
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                          A
                          anu202999147
                          from Powai, Maharashtra
                          Oct 28, 2020
                          Resolved
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                          Resolved

                          Hi

                          My id : janu94
                          Email : [protected]@gmail.com
                          Mobile :9843****42

                          My account have 554.39rs and account inactive, unable to place widhrawal and also customer service team not helping to get this money.

                          Kindly arrange my outstanding amount to be transfer my bank account.
                          Aug 13, 2021
                          Complaint marked as Resolved 
                          RummyCircle.com customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 29, 2020
                          RummyCircle.com Customer Care's response
                          Dear Player,
                          Greetings from RummyCircle.

                          As per the investigation of your account, it was found that your ID is linked with multiple accounts that have already been closed on our portal due to activities that are against our company's policy. Hence this account has also been closed. Please share the bank passbook at [protected]@rummycircle.com. Once you will share the bank passbook we will refund the amount ""765.056"" into your bank account.

                          Please feel free to write back in case of any questions. We will be more than happy to assist you.

                          Regards,
                          Team RummyCircle
                          Verified Support
                          Oct 29, 2020
                          RummyCircle.com Customer Care's response
                          Dear Player,
                          Greetings from RummyCircle.

                          As per the investigation of your account, it was found that your ID is linked with multiple accounts that have already been closed on our portal due to activities that are against our company's policy. Hence this account has also been closed.

                          As we have closed your RummyCircle account, your balance amount will be transferred to your bank account. You will receive the money in the next 1-2 working days.

                          Regards,
                          Team RummyCircle
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                            J
                            jobinjohns
                            Oct 27, 2020
                            Resolved
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                            Resolved

                            Dear authorites.

                            Rummy circle is such a cheating company and they dont even have a phone number to contact.
                            how can a govet let this kind of fraud company to set up and not publishing their phone numbers to the public
                            Oct 28, 2020
                            Complaint marked as Resolved 
                            Dear Team, they didnt do anything and i have sent morethan 30 mails and no reply from the rummy circle
                            RummyCircle.com customer support has been notified about the posted complaint.
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                              jobinjohns
                              Oct 27, 2020
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                              In the past i used to play rummy circle and due to unknown reason they closed my account.
                              Recently i crated another account and added around 12000 rupees, and when it is 17000 in an emergency i had to take out my money they said my account is closed ane not able to take back my money.
                              For me this is very important and they simply looting the money and closing the account.
                              If anything wrong happen rummy circle will be the reason as they eat up my money.
                              If they have good system they shold have stoped me when i tried to open an account they didnt do any thing and i have added money around 12000 and they didnt have any problem.
                              When i tried to withdraw thy closed my accout and looted 17000 rupees.
                              Its very big amount for me and if i do anything wrong rummy circle will be the reason for it.
                              I have maild them more than 20 times and no response and only computer is responding.
                              They dont even have a phone number and its a serius issue.
                              They take money and wont respond at all.
                              Its high time for the government to shut down all rummy games as they simply loot peopl.
                              I am also attaching the screenshot of my balance for your referance. If i am not alive when you all see this message please make a campaign to close this kind of inhumen cheating.
                              +2 photos
                              RummyCircle.com customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 29, 2020
                              RummyCircle.com Customer Care's response
                              Dear Player,

                              Greetings from RummyCircle.

                              Please let us know your registered email address and user name so that we can assist you further.

                              Regards, Team RummyCircle.
                              Verified Support
                              Oct 29, 2020
                              RummyCircle.com Customer Care's response
                              Dear Player,
                              Greetings from RummyCircle

                              We wish to inform you that usually instantaneous. But, sometimes it may take 3-4 days depending upon the bank downtime and maintenance activities.

                              Regards,
                              Team RummyCircle.
                              Oct 31, 2020
                              Updated by jobinjohns
                              Dear Team.,

                              What the hell are you doing to my money.
                              I have received a call from your executive and he told me that company has approved the withdrawel and it will get credited soon. Days gone and you have closed my account and money didnt get credited to my account. Just now i have reciived a mail telling my wihdrawel got rejected .
                              Lucky i have taken a screen hsots of all and ill place it here

                              Oct 31, 2020
                              Updated by jobinjohns
                              I AM ALSO ATTACHING THE LATEST MAIL CLAIMING MY WITHDRAWEL REJECTED AND YOU GUYS CLOSED MY ACCOUNT TOO,
                              I KNEW THIS FRAUD ALREADY AND TAKEN THE SCREEN SHOTS AND I DO HAVE THE CALL RECARDS TOO

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                                A
                                anu202999147
                                from Powai, Maharashtra
                                Oct 23, 2020
                                Resolved
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                                Address: Rummy circle

                                My username: anu[protected]
                                Email id : [protected]@gmail.com
                                Mobile: 9843****45

                                I'm having only one account with my kyc however you where said my account linked with multiple I'd hence account closed.

                                Can please answer my following questions!

                                * Did you ever prove that my account linked with multiple I'd, if yes can you show me other linked I'd.?

                                * If my account deactivate due to suspicious activity can you keep the outstanding amount with you ? Is that your norms say ?

                                * Really your HELP DESK is working to respond related information about CUSTOMER concerns.? Or they also playing game with CUSTOMERs.. useless bloodys .. any concerns simply standard template response, , copy paste reply... ###
                                Aug 8, 2021
                                Complaint marked as Resolved 
                                RummyCircle.com customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 27, 2020
                                RummyCircle.com Customer Care's response
                                Dear Player,
                                Greetings from RummyCircle.

                                As per the investigation of your account, it was found that your ID is linked with multiple accounts that have already been closed on our portal due to activities that are against our company's policy. Hence this account has also been closed. Please share the bank passbook at [protected]@rummycircle.com. Once you will share the bank passbook we will refund the amount "765.056" into your bank account.

                                Please feel free to write back in case of any questions. We will be more than happy to assist you.

                                Regards,
                                Team RummyCircle
                                Oct 28, 2020
                                Updated by anu202999147
                                I would like to ask what are the other multiple accounts linked..this question is still not answered anywhere!

                                Please share other accounts linked then I will take a call... You can't simply say that activity are against your norms..

                                Show me the material evidence..

                                Please share these confidential information to my register mail id...

                                Also note the same question already raised over the mail but no proper response.
                                Oct 29, 2020
                                Updated by anu202999147
                                Requested documents shared via email to but still no action
                                Verified Support
                                Oct 29, 2020
                                RummyCircle.com Customer Care's response
                                Dear Player,
                                Greetings from RummyCircle.

                                Thank you for providing the requested documents.
                                We will look into this and get back at the earliest.

                                Regards,
                                Team RummyCircle.
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                                  Pich25preetham
                                  Oct 20, 2020
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                                  Hi, my My11circle id is 'Pichu25'.
                                  Yesterday when I was trying to withdraw my money through browser it showed like 'Blocked User'.
                                  And also through app I can't initiate withdrawal.
                                  I have been a regular user, playing for almost a year and not involved in any fraudulent activities.
                                  Please rectify my account.
                                  +1 photos
                                  RummyCircle.com customer support has been notified about the posted complaint.
                                  They have contacted via mail asking to share the account details with screenshot of the passbook.
                                  No further actions taken.
                                  My cash account is still unusable. 😐😢
                                  RummyCircle.com Customer Care's response, Oct 26, 2020
                                  Verified Support
                                  Dear Player,

                                  Greetings from RummyCircle!

                                  This is to inform you that the bank account details given by you happen to be already registered in our systems with some other account holder. Please note that a bank account can only be linked to a single user account on RummyCircle except for the joint account holders.

                                  We request you to kindly provide a copy of the bank passbook on this email for verification. Please note that the Bank Account Number and the Account name should match that registered with RummyCircle.
                                  Please also note that as a part of our security measures, we have placed your account on hold (blocked temporarily) until the verification of bank account details is done successfully. The account will be activated post verification.

                                  Warm Regards,
                                  Team RummyCircle.
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                                    A
                                    Asal N
                                    Oct 18, 2020
                                    Resolved
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                                    Resolved

                                    They send a promotional message every half an hour basis on my personal mobile number. I have never subscribe for any promotional text messages from them or created one account on rummycircle. I don't know how they got my number. They send their messages from a different number each time so i can't even block them.
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    RummyCircle.com customer support has been notified about the posted complaint.
                                    Dear Player,
                                    Greetings from RummyCircle!

                                    We regret any inconvenience caused. Please share your Mobile number, Username and registered Email address details with us via email at [protected]@rummycircle.com and we will look at it right away.

                                    Regards,
                                    Team RummyCircle.
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                                      subbu2020
                                      Oct 14, 2020
                                      Resolved
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                                      Resolved

                                      You are agree to open my account (kaykay1980) yesterday confirm through mai. Snap shot of mail attached. After that you detect my amount 650 rs in my account. Messages came, your account reactivate and you can play jumbo tournment like that. For tournment ticket also issued. (Snap shot of message attached). But still now my account was blocked. What the reason. I am sending continous mails but no response from rummy circle. I am very much upset and dipressed. Am very very dipressed, if any thing happened to me rummy circle is the only reason. Pls open my acvount immideately and allow to play. Am not threatening you. This is the fact.
                                      +3 photos
                                      Aug 13, 2021
                                      Complaint marked as Resolved 
                                      RummyCircle.com customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 15, 2020
                                      RummyCircle.com Customer Care's response
                                      Dear Player,
                                      Greetings from RummyCircle!

                                      The username you shared with us is a funcash account. Please let us know your registered mobile number so that we can assist you further.

                                      Regards,
                                      Team RummyCircle.
                                      Verified Support
                                      Oct 19, 2020
                                      RummyCircle.com Customer Care's response
                                      Dear Player,
                                      Greetings from RummyCircle!

                                      Please let us know your registered mobile number so that we can assist you further.The username you shared with us is a funcash account.

                                      Regards,
                                      Team RummyCircle.
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                                        subbu2020
                                        Oct 13, 2020
                                        Resolved
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                                        Resolved

                                        My account was closed since more than one year. Still now i dont know the reason for closure of my account. so i am going to meet my lawyer regarding this account closure. Waiting for your reply to do legal action against rummy circle. My account ID kaykay1980. My email id is [protected]@yahoo.co.in
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        RummyCircle.com customer support has been notified about the posted complaint.
                                        Dear Player,
                                        Greetings from RummyCircle!

                                        Thank you for providing us the requested documents.
                                        Your RummyCircle account is Validated & Activated.

                                        Regards,
                                        Team RummyCircle.
                                        subbu2020's [Complaint's author] reply, Oct 13, 2020
                                        you told account was activated. But still my account was not activated.. instead of activatevu taken my money. Money i not required. Activate my account.
                                        This is last request i send. Surely i take some action.
                                        Dear Player,
                                        Greetings from RummyCircle!

                                        Thank you for writing to us. We have checked your account 'subbu2020'.
                                        Your account is a Funcash account and you have not added any profile details in your account. If you're referring to any other account, please do write us back with appropriate details. We'll surely get it checked for you.

                                        Regards,
                                        Team RummyCircle.
                                        subbu2020's [Complaint's author] reply, Oct 13, 2020
                                        Check my account all profile details are available. You debited my amount rs 650. But still my account was not activate.
                                        Dear Player,
                                        Greetings from RummyCircle!

                                        Please let us know your registered mobile number so that we can assist you further.

                                        Regards,
                                        Team RummyCircle.
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