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RummyCircle.com Complaints & Reviews

2.7
Updated: Sep 27, 2025
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RummyCircle.com reviews & complaints page 70

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J
jayeshbavishi2108
Aug 9, 2020
Resolved
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There is any possibilities to re open my rummy account
User id is jayesh2108ka

It says you can't play cash games
Please do me faver
I love to play rummy online

May 13 2020 a mail sent by you with paytm qr code for doposite cash
I pay 10000 through this qr code and still not deposit in my account.

My humble request to you
Please solve this problem
+1 photos
Aug 13, 2021
Complaint marked as Resolved 
RummyCircle.com customer support has been notified about the posted complaint.
Verified Support
Aug 12, 2020
RummyCircle.com Customer Care's response
Dear Player,

Greetings from RummyCircle!

Please note that we have reviewed your game played. Subsequently, it was found that you colluded with another player and gained an unfair advantage resulting in wining by unfair means. Since it is a gross violation of our terms and services and that we are committed to providing a fair and secure playing environment to all our players, we have decided to close your account < jayesh2108ka >.

Please feel free to write back in case of any questions. We will be more than happy to assist you. For more information, you can write at [protected]@RummyCircle.com.

Warm Regards,
Team RummyCircle.
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    T
    Thiru9952@
    Aug 8, 2020
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    Address: Mombai

    I playing cash game since onemonth but suddenly two days back my account has closed so please reopen my account. I dont no what is the reason of closing account and how to 're open the account. Please 're open my account today. Otherwise i will go to court and i put criminal case on your company. My user name is ranimoorthy. My email id is [tmoorthy247]@gmail.com
    RummyCircle.com customer support has been notified about the posted complaint.
    Dear Player,

    Greetings from RummyCircle!

    As per the investigation of your account, it was found that your ID is linked with multiple accounts that have already been closed on our portal due to activities that are against our company's policy. Hence this account has also been closed. For any further queries, you can email us at [protected]@rummycircle.com.

    Warm Regards,
    Team RummyCircle.
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      J
      Janani Ravi
      Aug 7, 2020
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      I uploaded all documents until now verification not done
      +1 photos
      RummyCircle.com customer support has been notified about the posted complaint.
      Aug 07, 2020
      Updated by Janani Ravi
      I am not to play
      Hi!

      We regret any inconvenience caused. Please share with us your username and registered email address details via email at [protected]@rummycircle.com and we will look at it right away.

      Regards,
      Team RummyCircle.
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        S
        sumathi1972
        Aug 5, 2020
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        Resolved

        Hi,

        Am using rummy circle account for past 1 month (Account name sumathi1972) registered with the email [protected]@gmail.com, till yesterday night i was playing cash games and withdrawing the winning amounth without any issues, yesterday night i have deposisted cash and won around 30k and i gave withdrawal request, all of sudden rummy circle team has been blocked my account and rejected my withdrawal request, i have, sent an email for the same but no response, rummy circle is one of the cheating application which allow customers to add a cash but once win the match they blocked the account for xy reasons and not allowing customers to withdraw the cash. Pleease help me to get my money which is in rummy circle account 28 thousand.
        Aug 13, 2021
        Complaint marked as Resolved 
        RummyCircle.com customer support has been notified about the posted complaint.
        Verified Support
        Aug 07, 2020
        RummyCircle.com Customer Care's response
        Hi!

        We have already activated your account with the user name sumathi1972. Also it indicates that we have processed your withdrawal request from our end with your new updated bank account details.

        Regards,
        Team RummyCircle
        Contact me whatapp i will help you [protected]
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          M
          mahan2020
          Aug 4, 2020
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          At first i attempted to withdraw money from my account through a bank account but the account was already registered. The account was registered in my relative rummy account. I didn't know the rule. Now i have given same account and same kyc so kyc is blocked i can't sumbit new account. Kindly help me so that verification may complete first. So kindly solve problemm
          +1 photos
          RummyCircle.com customer support has been notified about the posted complaint.
          Aug 04, 2020
          Updated by mahan2020
          ID is Aishuwilliam
          Aug 07, 2020
          Updated by mahan2020
          waiting for KYC upload
          Aug 07, 2020
          Updated by mahan2020
          hello... no response still
          Verified Support
          Aug 07, 2020
          RummyCircle.com Customer Care's response
          Hi,

          Please note that your name does not match with the document received. Hence, we request you to provide the document on your name only in order to complete your KYC verification.

          Regards,
          Team RummyCircle
          Aug 08, 2020
          Updated by mahan2020
          how to upload my new kyc documents
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            V
            veddhapynei
            Aug 4, 2020
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            Resolved

            I request you to send me the details how can I change my date of birth. Unfortunately during the time of registration I have entered the wrong date of birth and I have added the cash to my account also I.e 2000 rupees now I was unable to play the cash games due to wrong date of birth it is showing to contact custmercare so please say I can I edit my date of birth .My username vinod3385000
            my actual date of birth is 21/08/1990
            Entered date is 13/01/2004

            or refund my money
            +1 photos
            Aug 13, 2021
            Complaint marked as Resolved 
            RummyCircle.com customer support has been notified about the posted complaint.
            Verified Support
            Aug 07, 2020
            RummyCircle.com Customer Care's response
            Hi!

            Your KYC has been rejected. We regret to inform you that you need to be at least 18 yrs of age in order to play cash games on Rummycircle.com. Hence, we have blocked your Rummycircle account.
            We reserve the right to take further action based on our investigation as may be appropriate under our terms of service, if required.

            Regards,
            Team RummyCircle
            I request you to send me the details how can i change my date of birth unfortunately during the time of registration i have enter the wrong date of birth now i was unable to play cash games due to wrong date of birth it is showing to contact customer care so please say i can edit my edit date of birth.
            My
            Usernam:-naga.ap51999
            My actual date of birth is :-12/03/1985
            Wrongly entered date is :-12/03/2020

            Kindly rectify the issue
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            5 found this helpful
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              J
              Jaygautam
              Aug 3, 2020
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              Resolved

              Address: Karera

              I request you to send me the details how can i change my date of birth. Unfortunately during the time of registration i have entered the wrong date of birth and i have added the cash to my account also i. E 200 rupees now i was unable to play the cash games due to wrong date of birth it is showing to contact custmercare so please say i can i edit my date of birth. My username hggau3372646
              [protected]@gmail.com my actual date of birth is 08/06/1976
              Entered date is 03/06/2020
              +2 photos
              Aug 6, 2021
              Complaint marked as Resolved 
              RummyCircle.com customer support has been notified about the posted complaint.
              Verified Support
              Aug 07, 2020
              RummyCircle.com Customer Care's response
              Hi!

              We have done the needful and updated your date of birth as per your document. You should be able to play cash games now.

              Regards,
              Team RummyCircle
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                S
                Sanjib@12
                Aug 2, 2020
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                I don't understand why blocked my rummy circle account. Please tell me actual reason of account blocked. If you solved my issue really thankful. My i'd - sanji3142555
                RummyCircle.com customer support has been notified about the posted complaint.
                Hi!

                We regret any inconvenience caused. Please share your username and registered email address details with us via email at [protected]@rummycircle.com and we will look at it right away.

                Regards,
                Team RummyCircle.
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                  M
                  M pandiyan
                  Aug 2, 2020
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                  Address: Number 48 sanmugam Street anakaputhur Chennai 600070
                  Website: Change my name

                  I have changed my personal account name by mistake have you help me change my name
                  RummyCircle.com customer support has been notified about the posted complaint.
                  Hi!

                  We regret any inconvenience caused. Please share your username and registered email address details with us via email at [protected]@rummycircle.com and we will look at it right away.

                  Regards,
                  Team RummyCircle.
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                    S
                    shriya ammu
                    Aug 1, 2020
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                    My account has been blocked and there are ₹7, 283 in it. So i request you to activate my account
                    Sowjanyameda - username
                    RummyCircle.com customer support has been notified about the posted complaint.
                    Hi!

                    We regret any inconvenience caused. Please share your username and registered email address details with us via email at [protected]@rummycircle.com and we will look at it right away.

                    Regards,
                    Team RummyCircle.
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                      C
                      Cherrymr
                      Aug 1, 2020
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                      Hello sir

                      I am playing games continuosly

                      While playing the game suddenly msg appeared as ' account closed due to security issue '

                      I am shocked to see this msg

                      Please solve

                      My username is - hallowst
                      RummyCircle.com customer support has been notified about the posted complaint.
                      Hi!

                      We regret any inconvenience caused. Please share your username and registered email address details with us via email at [protected]@rummycircle.com and we will look at it right away.

                      Regards,
                      Team RummyCircle.
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                        J
                        Jyothish S
                        Aug 1, 2020
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                        Address: Malad, Mumbai

                        I added cash in rummycircle and played for a day. Now when i try to login again, i am getting asked for otp which is sent to my mobile number. But i am not getting any otp even though i have been trying to login for last 1 week.

                        I also sent emails to [protected]@rummycircle.com multiple time in the last week and not even 1 reply was done from their side. I would like to raise a complaint against the responsible
                        RummyCircle.com customer support has been notified about the posted complaint.
                        Hi!

                        We regret any inconvenience caused. Please share your username and registered email address details with us via email at [protected]@rummycircle.com and we will look at it right away.

                        Regards,
                        Team RummyCircle.
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                          C
                          Cherrymr
                          Jul 31, 2020
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                          Hello sir my rummycircle user name is - hallowst

                          I am playing very good games

                          While playing suddenly one msg pop up "due to security reasons ur account is closed"

                          I don't know y it has happened and i did my kyc also

                          Please help

                          And please unblock my account
                          RummyCircle.com customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 31, 2020
                          RummyCircle.com Customer Care's response
                          Hi!

                          We regret any inconvenience caused. Please share your username and registered email address details with us via email at [protected]@rummycircle.com and we will look at it right away.

                          Regards,
                          Team RummyCircle.
                          Jul 31, 2020
                          Updated by Cherrymr
                          Mail Address ??
                          Jul 31, 2020
                          Updated by Cherrymr
                          Mail Address Not Found

                          Please Give Correct Email Address
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                            R
                            Ranbir Singh Aryan
                            Jul 31, 2020
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                            I request you to send me the details how can i change my date of birth. Unfortunately during the time of registration i have entered the wrong date of birth and i have added the cash to my account also i. E 50 rupees now i was unable to play the cash games due to wrong date of birth it is showing to contact custmercare so please say i can i edit my date of birth. My username ranbi3254953 my actual date of birth is 07/05/1988
                            RummyCircle.com customer support has been notified about the posted complaint.
                            Hi,

                            We'd like to help. Kindly send us your username and registered email address via email at [protected]@rummycircle.com and we will look at it at the earliest.

                            Regards,
                            Team RummyCircle.
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                              A
                              Arjun Selva
                              Jul 31, 2020
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                              Address: T. Madhavan, no2/475 pathuthakku

                              My bank account name not same i need to change my bank details name put t. Madhavan
                              RummyCircle.com customer support has been notified about the posted complaint.
                              Hi,

                              we'd like to help. Kindly send us your username and registered email address via email at [protected]@rummycircle.com and we will look at it at the earliest.

                              Regards, Team RummyCircle.
                              My username, madhu1334882. My em ail id, [protected]@gmail.com my kyc documents so many times rejected. Became my bank name, documents name not same. Pls change my bank details name. Change this name T. Madhavan. Thks.
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                                R
                                Renjini A R
                                Jul 30, 2020
                                Resolved
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                                Resolved

                                I request you to send me the details how can i change my date of birth. Unfortunately during the time of registration i have entered the wrong date of birth and i have added the cash to my account also i. E 100 rupees now i was unable to play the cash games due to wrong date of birth it is showing to contact custmercare so please say i can i edit my date of birth. My username DileepNVSby
                                [protected]@gmail.com my actual date of birth is 16/02/1989
                                I entered date is 16/02/2020
                                Aug 13, 2021
                                Complaint marked as Resolved 
                                RummyCircle.com customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 30, 2020
                                RummyCircle.com Customer Care's response
                                Hi,

                                We'd like to help. Kindly send us your username and registered email address via email at [protected]@rummycircle.com and we will look at it at the earliest.

                                Regards,
                                Team RummyCircle.
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                                  C
                                  Chandu Bodasinghi
                                  Jul 28, 2020
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                                  Address: Play Games24x7 Pvt. Ltd., P.O.Box 17640, Malad (W), Mumbai 400064.

                                  I want my account back..9000 rs in my account...
                                  I don't know why my account closed..
                                  I needed that money. How re open my account.. Please reopen my account today
                                  Otherwise i will go to court and i put criminal case on your company..
                                  My user name chandu218. My email id [protected]@gmail.com
                                  RummyCircle.com customer support has been notified about the posted complaint.
                                  Hi!

                                  We regret any inconvenience caused. Please share your username and registered email address details with us via email at [protected]@rummycircle.com and we will look at it right away.

                                  Regards,
                                  Team RummyCircle.
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                                    A
                                    Aj Dj
                                    Jul 27, 2020
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                                    Address: Bidar

                                    I unble play cash games and can't withdrawal cash
                                    User id ajdkarnataka
                                    Email i'd ajd[protected]@gmail.com
                                    +1 photos
                                    RummyCircle.com customer support has been notified about the posted complaint.
                                    Jul 27, 2020
                                    Updated by Aj Dj
                                    I unble play cash game

                                    Hi!

                                    We regret any inconvenience caused. Please share your username and registered email address details with us via email at [protected]@rummycircle.com and we will look at it right away.

                                    Regards,
                                    Team RummyCircle.
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                                      K
                                      KaliyamoorthyA
                                      Jul 25, 2020
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                                      Address: P.O.Box 17640,Malad(w),mumbai 400064,india.

                                      Withdrawal request with the id:24591705 has been rejected. All game not open not play. What is the problem my account? What should i do withdraw? Please help me sir
                                      +1 photos
                                      RummyCircle.com customer support has been notified about the posted complaint.
                                      [protected]@gmail.com
                                      Withdrawal request with the has been rejected.all game not open not play.what is the problem my account? what should I do withdraw? please help me sir
                                      Hi!

                                      We regret any inconvenience caused. Please share your username and registered email address details with us via email at [protected]@rummycircle.com and we will look at it right away.

                                      Regards,
                                      Team RummyCircle.
                                      User name madhue373
                                      Gmail
                                      [protected]@gmail.com
                                      Password [protected]@8533
                                      Rummy account [protected]@gmail.com
                                      Password [protected]@8533
                                      Places check my account

                                      Withdraw rejected - Comment #3710302 - Image #0
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                                        I
                                        info.arunk
                                        Jul 25, 2020
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                                        I have'nt created even visited rummy circle from by mobile, but i am getting messages as i won 5000k you wil get 6k when you click this link like that. Please take necessary action against the team and the rummycircle to stoping doing such kind of this. This not far some unknowns will get into this and this might create a problem for them
                                        RummyCircle.com customer support has been notified about the posted complaint.
                                        Hi,

                                        We are sorry for the inconvenience caused. Please provide us your mobile number via email at [protected]@rummycircle.com and we will unsubscribe it right away.

                                        Regards, Team RummyCircle.
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