Verified Support
Oct 23, 2019
RummyCircle.com Customer Care's response Dear Player,
Greetings from RummyCircle!
Please contact our support team directly at [protected]@rummycircle.com with your registered email id & player details to look into the issue.
Please note, we strictly communicate on emails as at times we need confidential details and documents to investigate the issue. We respond on every email we receive within maximum 3hours.
Warm Regards,
RummyCircle Support Team
Oct 23, 2019
Updated by anand7811 Dear team,
for the complaint i have raised (Below is the complaint ) i received the following response from fair play
"
Our systems detected that on a few Rummy games played, you have colluded with another player " cashmenaren1 ' to gain unfair advantage, which is in violation to our terms of service. RummyCircle is committed to providing a fair and secure playing environment to all its players and has systems that help detect any unfair practices.
Tournament ID :[protected]
Tournament Date :[protected]
Please note an amount of Rs. 4299.40 has been captured from your account which you gained by colluding with the other player.
Your account has been closed permanently on the basis of your account history. "
But In fact i was the one who reported on that user.
I request you to check this game again also find some details like how many games I played with that person and also check the history between "cashmenaren1 " and other players in the pool who are 1.getme1998 2. Aming11 3. praba6677 4. brijlesh
he/she may involved with anothe rperson and not me.
Also that person may thought to get more count from me thats why he didnt close even though he finished the game . i strongly remeber this game i have 2 lifes so if we are cummulated then there is no point for him to wait and not to close the game.
But on God promise i didnt colluded with that player or any player in the specified game. Thats why I have been writing so many emails to unblock my account.
Regards,
Anand Laveti.
Original complaint
Dear Team rummy,
IN the Game PoolCash_[protected] the player "cashmenaren1" tried to cheat. In a deal even though he finished the game he didnt close it he waited for his partner to drop the deal
Image attached for your reference
Regards,
Anand Laveti
