Verified Support
Jan 31, 2019
RummyCircle.com Customer Care's response Dear Player,
We regret for the inconvenience caused to you.
This is to inform you that our system has detected that you have opened multiple real cash accounts with us. As per the terms of service, a player cannot have more than one account with RummyCircle. Thus, we have temporarily placed your account <Aanchalg6893> on hold.
However, if you hold a view that you have never opened the multiple accounts and have only one account with us, we would request you to please upload a scanned copy of your ID and the address proof on our website, as outlined below:
· PAN ID (For ID Proof),
· Aadhar card copy (For address proof- front and back both),
· License copy (For address proof- front and back both),
· Passport copy (For address proof- front and back both),
· Voters ID (For address proof- front and back both),
https://www.rummycircle.com/player/account/profile.html
We shall duly reactivate your account, on successful verification of documents.
In case you have changed your contact number registered with us, kindly mention the same in your response, to update our records.
We regret the inconvenience this may cause to you.
Regards,
Fair Play Team
[protected]@RummyCircle.com
Note: The copy of the ID proof can be taken either by scanning the document via a scanner or an image capture through your mobile phone or any other image capturing device. Kindly ensure that your details in the image/scan is clearly readable to us in order to easily establish and validate your identity.
Verified Support
Feb 14, 2019
RummyCircle.com Customer Care's response Dear Player,
Thank you for writing to us.
Your RummyCircle account was closed as per your request on dated 11th Feb 2019 . Henceforth, you will not be able to play using the above mentioned loginid.
As we have closed your RummyCircle account, your balance amount will be transfer to your bank account. You will receive the money in next 3-4 working days.
Regards
RummyCircle.com
