RummyCircle.com Complaints & Reviews

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Omkar,

This is to inform you that the bank account details given by you happen to be already registered in our systems with some other account holder. Please note that a bank account can only be linked to a single user account on RummyCircle except for the joint account holders.

We would request you to please recheck your bank account details and also provide the bank account statement for verification. Please note that the Bank account number and the account name should match to that registered with RummyCircle

You may click on the link below for uploading
https://www.rummycircle.com/player/account/profile.html

Please also note that as a part of our security measures, we have placed your account on hold (blocked temporarily) until the verification of bank account details is done successfully.

We regret the inconvenience this may cause to you.

Regards,
Fairplay Team
[protected]@RummyCircle.com

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Kosaraju,

We understand your concern.

Our system has detected that you have multiple real cash accounts with us. As per the terms of service, any player cannot have multiple accounts with RummyCircle.com.

Hence, we have closed your all multiple accounts.

We regret any inconvenience this may cause. We appreciate your support to help us in our endeavor to provide and maintain a fair playing environment to all our players.

Please provide us bank details in order to refund your balance amount into your bank account.

Regards,
Fair Play Team
[protected]@RummyCircle.com

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Jayanthan,

Our system detected that your referred accounts have violated Bring a Friend terms of service of RummyCircle. Hence, as a security measure your account is placed on temporary hold and the investigation is in progress.

If you believe this email has reached you in error and the referred accounts are genuine, we request you to upload a scanned copy of your PAN CARD as well as all the referred accounts PAN card on https://www.rummycircle.com/player/account/profile.html from their respective RummyCircle account. This would help us establish and confirm your identity. Once the documents received are in order, we will update you about your account activation.

Regards,
Fair Play Team
[protected]@RummyCircle.com

*For ID proof: Only PAN Card will be accepted

Feb 05, 2019

RummyCircle.com Customer Care's response Dear Player,

This is to inform you that the bank account details given by you happen to be already registered in our systems with some other account holder. Please note that a bank account can only be linked to a single user account on RummyCircle except for the joint account holders.

We would request you to please recheck your bank account details and also provide the bank account statement for verification. Please note that the Bank account number and the account name should match to that registered with RummyCircle

You may click on the link below for uploading
https://www.rummycircle.com/player/account/profile.html

Please also note that as a part of our security measures, we have placed your account on hold (blocked temporarily) until the verification of bank account details is done successfully.

We regret the inconvenience this may cause to you.

Feel free to reach out to us at [protected]@RummyCircle.com with any questions you may have.

Regards,
Fairplay Team
[protected]@RummyCircle.com

Feb 06, 2019

RummyCircle.com Customer Care's response Dear Player,

This is to inform you that the bank account details given by you happen to be already registered in our systems with some other account holder. Please note that a bank account can only be linked to a single user account on RummyCircle except for the joint account holders.

We would request you to please recheck your bank account details and also provide the bank account statement with KYC document for verification. Please note that the Bank account number and the account name should match to that registered with RummyCircle

You may click on the link below for uploading
https://www.rummycircle.com/player/account/profile.html

Please also note that as a part of our security measures, we have placed your account on hold (blocked temporarily) until the verification of bank account details is done successfully.

We regret the inconvenience this may cause to you.

Please feel free to write back to us for any questions you may have on [protected]@RummyCircle.com. We will be more than happy to assist you.

Regards,
Fairplay Team
[protected]@RummyCircle.com

Feb 05, 2019

RummyCircle.com Customer Care's response Dear Player,

Please note that a bank account can only be linked to a single user account on RummyCircle except for the joint account holders.

We would request you to please recheck your bank account details and also provide the bank account statement for verification. Please note that the Bank account number and the account name should match to that registered with RummyCircle

You may click on the link below for uploading
https://www.rummycircle.com/player/account/profile.html

Please also note that as a part of our security measures, we have placed your account on hold (blocked temporarily) until the verification of bank account details is done successfully.

Feel free to reach out to us at [protected]@RummyCircle.com with any questions you may have.

We regret the inconvenience this may cause to you.

Regards,
Fair Play Team
[protected]@RummyCircle.com

Feb 04, 2019

RummyCircle.com Customer Care's response Dear Player,

We regret the inconvenience cause to you.

Kindly help us with the valid user id or login id for further check.

Feel free to reach out to us at [protected]@RummyCircle.com with valid details for further help.

Regards,
Fair Play Team
[protected]@RummyCircle.com

Feb 04, 2019

RummyCircle.com Customer Care's response Dear Player,

Please note that a bank account can only be linked to a single user account on RummyCircle except for the joint account holders.

Further, the uploaded bank statement is not registered on your name and does not match with your bank details registered with us.

We would request you to please recheck your bank account details and also provide the bank account statement for verification. Please note that the Bank account number and the account name should match to that registered with RummyCircle

You may click on the link below for uploading
https://www.rummycircle.com/player/account/profile.html

Please also note that as a part of our security measures, we have placed your account on hold (blocked temporarily) until the verification of bank account details is done successfully.

Feel free to reach out to us at [protected]@RummyCircle.com with any questions you may have.

We regret the inconvenience this may cause to you.

Regards,
Fair Play Team
[protected]@RummyCircle.com

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Molli,

We understand your concern.

We request you to kindly write us mail and send it to [protected]@rummycircle.com in order to assist on better way.

We regret for the inconvenience caused to you.

Thanks & Regards
RummyCircle.com

Feb 04, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing on RummyCircle.com - India’s premier online rummy site.

Kindly help us with the valid user id or login for further check.

Feel free to reach out to us at [protected]@RummyCircle.com with valid details for further help.

We regret for the inconvenience caused to you.

Regards,
Fair Play Team
[protected]@RummyCircle.com

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Player,

We understand your concern.

We request you to kindly provide us RummyCircle Login ID or else write us mail and send it to [protected]@rummycircle.com in order to assist on better way.

Thanks & Regards
RummyCircle.com

Feb 04, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing on RummyCircle.com - India’s premier online rummy site.

Kindly help us with the valid user id or login for further check.

Feel free to reach out to us at [protected]@RummyCircle.com with valid details for further help.

We regret for the inconvenience caused to you.

Regards,
Fair Play Team
[protected]@RummyCircle.com

Feb 01, 2019

RummyCircle.com Customer Care's response Dear Player,

Kindly help us with the Login ID or User ID for further check.

Please feel free to write back to us for any questions you may have on [protected]@RummyCircle.com. We will be more than happy to assist you.

Regards,
Fair Play Team
[protected]@RummyCircle.com

Feb 04, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for providing us the requested documents.

I confirm that your RummyCircle account (lakshmi3333) is now activated. We thank you for your time and appreciate your support in helping us provide and maintain a fair and secure playing environment.

Feel free to reach out to us at [protected]@RummyCircle.com with any questions you may have.

Regards,
Fair Play Team
[protected]@RummyCircle.com

Feb 01, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing on RummyCircle.com – India’s premier online rummy site.

We confirm that your RummyCircle account (Star302) is now activated. We thank you for your time and appreciate your support in helping us providing all necessary documents of your referral players..

We regret any inconvenience this may cause. We appreciate your support to help us in our endeavor to provide and maintain a fair playing environment to all our players.

Please feel free to write back to us for any questions you may have on [protected]@RummyCircle.com. We will be more than happy to assist you.

Regards,
Fair Play Team
[protected]@RummyCircle.com

Jan 31, 2019

RummyCircle.com Customer Care's response Dear Player,

With reference to your complaint, at RummyCircle reassure you that we are committed to ensuring a fair and responsible playing environment for all our players. We are recipient of an award-winning industry standard certification which certifies that the software that we use to shuffle cards is fully compliant with industry standards. It is extremely important for us to maintain high level of quality and integrity in every aspect of our service in order to gain and retain the trust of our valuable customers.

Further, we would like to reiterate that Rummy is a skill based game and the winning depends hugely on the expertise and knowledge a player has gained over a period of time.

We regret for the inconvenience caused to you.

Regards,
Fair Play Team
[protected]@RummyCircle.com

Jan 31, 2019

RummyCircle.com Customer Care's response Dear Player,

With reference to your complaint, at RummyCircle reassure you that we are committed to ensuring a fair and responsible playing environment for all our players. We are recipient of an award-winning industry standard certification which certifies that the software that we use to shuffle cards is fully compliant with industry standards. It is extremely important for us to maintain high level of quality and integrity in every aspect of our service in order to gain and retain the trust of our valuable customers.

Further, we would like to reiterate that Rummy is a skill based game and the winning depends hugely on the expertise and knowledge a player has gained over a period of time.

We regret for the inconvenience caused to you.

Regards,
Fair Play Team
[protected]@RummyCircle.com

Jan 31, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing on RummyCircle.com – India’s premier online rummy site.

Kindly note that, we have activated your rummy circle account "boibyluwang2" and balance amount is also transferred from the previous account.

We regret any inconvenience this may cause. We appreciate your support to help us in our endeavor to provide and maintain a fair playing environment to all our players.

We appreciate your patronage. Feel free to reach out to us at [protected]@RummyCircle.com with any questions you may have.

Regards,
Fair Play Team
[protected]@RummyCircle.com

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Yendrembam,

Thank you for playing on RummyCircle.com – India’s premier online rummy site.

Our system has detected that you have multiple real cash accounts with us. As per the terms of service, any player cannot have more than one account with RummyCircle.com.

Hence, we have closed < boibyyendrem > and transferred the available balance to < boibyluwang2 >.

To reset the password please log on to our website rummycircle.com. Further, please click on forgot the password as shown in the below screenshot.

We request you to enter your registered email id followed by the captcha as shown in the below screenshot and click on submit.

Post which an automated email would be sent to your registered email id with your username/ login id and a link to reset the password.

We regret any inconvenience this may cause. We appreciate your support to help us in our endeavor to provide and maintain a fair playing environment to all our players.

Regards,

Fair Play Team

[protected]@RummyCircle.com

Jan 31, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for writing to us.

Kindly note that your previous account was closed for abusing and questioning system integrity. Hence we have closed your account.

Your account is permanently closed. Please do not create any new accounts on our website.

Further, you still have a balance and that we shall credit back this to your account in next 5 to 7 working days.

Regards,
Fair Play Team
[protected]@RummyCircle.com

Jan 31, 2019

RummyCircle.com Customer Care's response Dear Player,

As your previous Rummycircle account was closed for violation of our terms and conditions, you cannot create new accounts in Rummycircle.com.

If detected, your account will be immediately closed and balance amount will be captured.

Please do not create any new accounts in Rummycircle.com

Feel free to reach out to us at [protected]@RummyCircle.com with any questions you may have.

Regards,
Fair Play Team
[protected]@RummyCircle.com

Jan 31, 2019

RummyCircle.com Customer Care's response Dear Player,

We regret for the inconvenience caused to you.

This is to inform you that our system has detected that you have opened multiple real cash accounts with us. As per the terms of service, a player cannot have more than one account with RummyCircle. Thus, we have temporarily placed your account <Aanchalg6893> on hold.

However, if you hold a view that you have never opened the multiple accounts and have only one account with us, we would request you to please upload a scanned copy of your ID and the address proof on our website, as outlined below:

· PAN ID (For ID Proof),

· Aadhar card copy (For address proof- front and back both),

· License copy (For address proof- front and back both),

· Passport copy (For address proof- front and back both),

· Voters ID (For address proof- front and back both),

https://www.rummycircle.com/player/account/profile.html

We shall duly reactivate your account, on successful verification of documents.

In case you have changed your contact number registered with us, kindly mention the same in your response, to update our records.

We regret the inconvenience this may cause to you.

Regards,
Fair Play Team
[protected]@RummyCircle.com

Note: The copy of the ID proof can be taken either by scanning the document via a scanner or an image capture through your mobile phone or any other image capturing device. Kindly ensure that your details in the image/scan is clearly readable to us in order to easily establish and validate your identity.

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for writing to us.

Your RummyCircle account was closed as per your request on dated 11th Feb 2019 . Henceforth, you will not be able to play using the above mentioned loginid.

As we have closed your RummyCircle account, your balance amount will be transfer to your bank account. You will receive the money in next 3-4 working days.

Regards
RummyCircle.com