RummyCircle.com Complaints & Reviews

Jan 15, 2019

RummyCircle.com Customer Care's response Dear Basappa,

Our system detected that you have violated Bring a Friend terms of service of RummyCircle. Hence, as a security measure your account is placed on temporary hold and the investigation is in progress.

If you believe this email has reached you in error, we request you to upload a scanned copy of your PAN CARD along with an address proof on https://www.rummycircle.com/player/account/profile.html.

This would help us establish and confirm your identity. Once the documents received are in order, we will update you about your account activation.

In case you have changed your contact no registered with us, kindly email your new mobile number to [protected]@RummyCircle.com so that we can update our records.

Regards,
Fair Play Team
[protected]@RummyCircle.com

*For ID proof: Only PAN Card will be accepted

*For Address proof: Kindly upload any of the following documents:

1. Aadhar Card

2. Passport

3. Driving License

4. Voter ID card

5. Combination of PAN card and Electricity Bill

6. Combination of PAN card and Telephone/Mobile Bill

7. Combination of PAN card and Bank Account Statement

8. Combination of PAN card and Bank Passbook

9. Combination of PAN card and Ration card.

Jan 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for writing to us.

We are not able to fetch any details of your account as you have not mentioned any details of your account.

We request you to email us at [protected]@rummycircle.com in order to assist on your query.

We appreciate your support in this matter., but still you won't be able to play

Regards,
Fair Play Team
[protected]@RummyCircle.com

Jan 15, 2019

RummyCircle.com Customer Care's response Dear Suresh,

Thank you for playing on RummyCircle.com – India’s premier online rummy site.

Our system has detected that you have multiple real cash accounts with us. As per the terms of service, any player cannot have more than one account with RummyCircle.com.

Hence, we have closed < maanu5933 > and transferred the available balance to <isman6 > .

Please note that withdrawal requested from the closed account has already been processed to your bank account.

We regret any inconvenience this may cause. We appreciate your support to help us in our endeavor to provide and maintain a fair playing environment to all our players.

Regards,
Fair Play Team
[protected]@RummyCircle.com

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Player,

Greetings from ​​RummyCircle!

We understand that you are worried about your payment amount of Rs. 7000 not being credited to your RummyCircle account on January 12, 2019.

However, we have checked with our payment gateway and they have refunded the amount of Rs. 7000 on January 14, 2019, which will be credited to your financial instrument within 7 working days.

We kindly request you to check with your (card issuing) bank to know the refund status.

​​If you still have any query regarding your payment please get back us so that I can check and assist you accordingly.

Thank you for playing at RummyCircle.com!

Warm Regards,
RummyCircle Support.

Jan 14, 2019

RummyCircle.com Customer Care's response Dear Adarsha,

Thank you for playing on RummyCircle.com – India’s premier online rummy site.

We would like to inform you that your account is under investigation after you've submitted a complain of your account being hacked, we are looking into it and in the meanwhile we would request you to change the password of your account and get back to us for us to activate your account.

We appreciate your support to help us in our endeavour to provide and maintain a fair playing environment to all our players.

Regards,
Fairplay Team
[protected]@RummyCircle.com

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Adarsha,

Thank you for writing to us.

We have closed your RummyCircle account " adhiadarsh " as per your request, Henceforth, you will not be able to play using the above mentioned loginid.

Regards,
RummyCircle.com

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

We understand your concern.

We request you to kindly write us mail and send it to [protected]@rummycircle.com in order to assist on better way.

We regret for the inconvenience caused to you.

Thanks & Regards
RummyCircle.com

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

We understand your concern.

We request you to kindly provide us your mail id or mobile number and send it to [protected]@rummycircle.com in order to assist on better way.

Thanks & Regards
RummyCircle.com

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Syeda,

Thank you for writing to us.

As per your request, we had closed your RummyCircle account " banosyeda19 ". Henceforth, you will not be able to play using the above mentioned loginid.

Please note that currently your account has a Nil/Zero balance.

We appreciate your support and would be glad to provide you the best of services should you reactivate your RummyCircle account anytime in the future.

Regards,
RummyCircle.com

Jan 04, 2019

RummyCircle.com Customer Care's response Dear Sir,

We request you to please Email us from your register email address.

We will help you to solve the issue.

Thanks & regards
Fair play support

Jan 01, 2019

RummyCircle.com Customer Care's response Dear Karthik,

We understand your concern.

We would like to inform you that your Rummycircle is account already active, if you still facing any issue while Login, we request you to kindly write us mail and send it to [protected]@rummycircle.com in order to assist on better way.

Thanks & Regards
RummyCircle.com

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Praveen,

With reference to your email, wherein you have mentioned about incurring excessive loss while playing, we would like to reiterate that Rummy is a skill based game and the winning depends hugely on the expertise and knowledge a player has gained over a period of time. We also reassure you that we use the award winning software for shuffling and distributing cards and it fully complies with the existing industry standards.

Further, your account will be closed permanently following your email.

We suggest you to take this as learning in life and play responsibly, if you ever chose to in the future. As far as RummyCircle is concerned, basis your history with us we cannot allow you to continue playing further on our website.

We hope you take this in the right spirit.

Regards,
Responsible play Team
[protected]@RummyCircle.com"

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Ranjith,

We regret to inform you that real money gameplay for users from the State of Telangana has been suspended pursuant to changes in the state gaming laws. We are a law-abiding organization and all our policies are in compliance with the law.

If you are not from the Telangana state and are still getting the error message, it could be because:

1) the IP address from where you are accessing our website has been restricted; thus we request you to contact your internet service provider for further details.

2) the address that you have provided belongs to a restricted state. If you no longer reside in a restricted state, we would request you to please submit one of the following documents to comply with the KYC norms:

1. Aadhar Card

2. Passport

3. Driving License

4. Voter ID card

5. Electricity Bill of one of the last 3 months

6. Telephone/Mobile Bill of one of the last 3 months

7. Bank Account Statement of one of the last 3 months

8. Bank Passbook of one of the last 3 months.

Please also note the following:

a) First 4 documents (Aadhar, Passport, Driving Licence or Voter ID) should be scanned on both the front and the back pages.

b) All the documents (including the Tel/Mobile/Elec/ Bill, Bank acct stmnt/Passbook) should be in your own name only.

We regret the unforeseeable inconveniences but request you to extend your cooperation during this period.

Regards,
RummyCircle.com

Dec 29, 2018

RummyCircle.com Customer Care's response Hello,

We request you to please provide us your login IDof your rummy circle account.

so that we will be able to help you in the better way.

Thanks & regards
Fair play team

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Yasaswini,

This is to inform you that the bank account details given by you happen to be already registered in our systems with some other account holder. Please note that a bank account can only be linked to a single user account on RummyCircle except for the joint account holders.

We would request you to please recheck your bank account details and also provide the bank account statement for verification. Please note that the Bank account number and the account name should match to that registered with RummyCircle

You may click on the link below for uploading
https://www.rummycircle.com/player/account/profile.html

Please also note that as a part of our security measures, we have placed your account on hold (blocked temporarily) until the verification of bank account details is done successfully.

We regret the inconvenience this may cause to you.

Regards,
RummyCircle.com

Dec 27, 2018

ClassicRummy.com Customer Care's response This is ClassicRummy not rummycircle. Please check carefully before posting complaints.

Dec 26, 2018

RummyCircle.com Customer Care's response Dear Surendrareddy,

Thank you for playing on RummyCircle.com – India’s premier online rummy site.

Our system has detected that you have multiple real cash accounts with us. As per the terms of service, any player cannot have more than one account with RummyCircle.com.

Hence, we have closed < bhuturuv3796 > and transferred the available balance to < vensurendra > .

Please note that any withdrawal requested from the closed account will be processed in 2 to 3 working days.

We regret any inconvenience this may cause. We appreciate your support to help us in our endeavor to provide and maintain a fair playing environment to all our players.

Regards,
Fair Play Team
[protected]@RummyCircle.com

Dec 25, 2018

RummyCircle.com Customer Care's response Dear Player,

We understand your concern.

We request you to kindly write us your Login ID or you can send us mail to [protected]@rummycircle.com in order to assist on better way.

Thanks & Regards
RummyCircle.com

Dec 25, 2018

RummyCircle.com Customer Care's response Dear Muthu Krishnan,

We understand your concern.

We request you to kindly write us mail and send it to [protected]@rummycircle.com in order to assist on better way.

Thanks & Regards
RummyCircle.com

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Sabanna,

Thank you for playing on RummyCircle.com – India’s premier online rummy site.

Our system has detected that you have multiple real cash accounts with us. As per the terms of service, any player cannot have more than one account with RummyCircle.com.

Hence, we have closed < sabanna7465 > and transferred the available balance to < sabannabirl > .

We regret any inconvenience this may cause. We appreciate your support to help us in our endeavor to provide and maintain a fair playing environment to all our players.

Regards,
RummyCircle.com

Dec 21, 2018

RummyCircle.com Customer Care's response Hi Ganesh,

We understand your concern.

We request you to kindly send us mail to [protected]@rummycircle.com in order to assist you further.

Thanks & Regards
RummyCircle.com

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

We understand your concern.

We request you to kindly write us mail and send it to [protected]@rummycircle.com in order to assist on better way.

We regret for the inconvenience caused to you.

Thanks & Regards
RummyCircle.com