Safexpress Complaints & Reviews

My shipment was picked up on 22nd may and i was told that the delivery would happen within 6 days. I tracked my shipment online using the waybill number provided by safexpress[protected], and online it says that it was delivered on may 30th. But i have contacted the receiver at the destination location and the parcel has not been delivered either on 30th or 31st. Has my shipment been delivered elsewhere or the package is lost? Require immediate resolution.

Way bill no:60246175
The consignment is booked from kanpur to phagwara on 22nd of may and till today i. E. 29th may it is not being delivered and while contacting your branch in jalandhar (Where the parcel is kept since 27th morning and is just 30-40 km from delivery location) they are telling to contact the booking office inspite of answering why the delivery of this consignment is not being made where as booking office is not answering calls highly disappointed about this behavior of your employees and also it was assured at the time of pick up that the consignment will be delivered by 26th of may but sorry to say that it is not being delivered till today which is not at all expected from one of the biggest logistics company in india as the amount of time taken and money charged is not at all worth for the service we are getting highly disappointed please arrange for delivery urgently

Hello Sir/Madam,

I sent two Packages worth 40kg of Valuable material from Panjim, Goa to Bangalore on 12th May'18. It has been 28th May'18 and still, both haven't been delivered and they are not being able to track down one of the packages.

When I called Safexpress Helpline, They mentioned they tracked both the baggage and you will receive them. But unfortunately, none of them have been received and no one is cooperating with the situation. The only thing they have been telling is they have misplaced a bag and local Sales Distributor tells it's not his own fault and whereas the Company tells its the local sales Distributor's fault.

I would like the process of Safexpress changing their brand name because neither they are safe with luggage and I still haven't received my luggage in 16 days and counting.

I would like them to take the issue seriously, Track the Bag and deliver it to the required place as soon as possible. If they admit they have lost my package they I would like a refund of my goods

Dear safe express,
This is, prashant babhulkar, (Service manager) nandi motors, nanded, 431605.
According to the subject, being such a great delivery service company, the distributor of safe express nanded, is not being able to give service properly,
I got the sms, that our material has been arrived, (Web no:[protected] but the delivery service is not giving the delivery in time, the material is very important for us, we have called them so many time but they are not giving any response, we have also visited their office but there also nobody responded to us, this is very bad service, due to shortage of material we are having huge business loss, so sir please take my complaint seriously. And take immediate action.

I gave my shipment on 13th may, 2018 from pilani (333031). The delivery was to take place to kolkata -711101 by 21st may. I haven't received my shipment nor any message about the delay in shipment by safexpress. The company is very unprofessional and seems to be fake. They have lost my shipment of 19kg worth 40, 000 thousand. I need my delivery of shipment as soon as possible.

Dear Sir,

This is to bring to your notice that my shipment under way bill number[protected] Brand New Panasonic LED TV is Damaged in Transit

The LED Screen of the television is Crushed. It is beyond any repair. It was a brand new LED TV.

Is this how you treat your customers?

The price of the TV is 74000, i will share invoice copy also.

Before booking itself i asked 1000 times, & safe express assured me that they will take care of it.

It has been so badly manhandled that even service centre cannot repair.

Awaiting your response & corrective action

Dear sir/madam.
Our docoket was booked from tirupur to navsari (Gujarat). Goods are arrived in navsari office.
Now ur branch officer is saying that we would deliver the goods after one week.
We are regular customer of safeexpress.
Your branch officer is misbehaved with us before also. We need that goods today only otherwise we would complain to the company. Pls inform us as early as possible.

I have experienced the worst service in your pune (Baner) branch. I had taken the number from google [protected]. This person needs to learn some etiquette to talk and do business. He was least interested in the business we were going to give him. Being a manufacturing company we have orders all day and all around india. But the behavior of the person has turned us away from safe express.
If you really want to do business please remove such useless branches from your company, they are reducing your goodwill.

I received incorrect boxes which do not belong to me. Firstly there was a great delay in the pickup, and now the package that I have received are not even mine.
I had three boxes of 20kgs each, and only one of them is mine and the rest two are CASTROL cylinders.
I have reached your HELPLINE number twice, with no resolution time or clarity.
My waybill number is 59845272
I’m so bloody tired of safexpress. I has a horrendous time to arrange a pickup, and was harrased through out the process, and now even my packages delivered are incorrect. I do not know what worse to expect from this horrible service. I have no idea where my boxes are, they had some very improt
I have asked CUSTOMER CARE some hundred times to ask a senior management person to reach out to me, but nobody has reached out. Your CUSTOMER CARE people have no courtesy and empathy to attend such cases. The resort to shouting at customers without giving them zero clarity. You guys literally have no shame.
I would surely take this matter to consumer court, and would never ever use this ### service from safexpress.

I have booked the house hold goods 14 items from gangtok to lucknow on dated 25 apr 2018 with expected delivery 03 may but partial item is delivered on 6th may 13 items out of 14 items and one item yet not delivered.
I have taken multiple follow up regarding the same but problem is not resolve yet.
Tauseef ahmad khan
[protected]
Docket no. 58052399

My material was booked through Safexpress on 4th April 2018 from Jodhpur to Wipro Bangalore & same had to delivered on 10th April at destination.

We are still waiting for the material & We have requested multiple times at safexpress toll free number but nobody is responding properly. Kindly do the needful as it is very important to us.

Waybill# : 59004729

Thanks & Regards
Hemraj Singh

Courier comes into my zudio trent ltd store at shraddha mall nashik. The guy telling i m not delivered the product at your doorstep. And very rudely talk with manager infront of security customer. He telling to us come outside n pick the delivery from outside only. My guard also please bring the material at doorstep but refuses and return to vehicle. Than i call the nashik ho office. Nitesh jain incharge told the guy to give him delevered the product. He comes after 5hour late and whole boxes bring my staff only. It's how the service given by your guy. He carry your brand name. What a pathetic service given by your staff please educate them. Next time i will not recommended your brand to work.
Way bill no[protected]
Del receipt no - [protected]
Kindly look into serious matter.
Hemant ingle.
[protected].

Hi, my pickup request number is req[protected]. I had requested for a pickup of my order for 28th april, saturday at 11 am.
I called the helpline number thrice, but did not receive any information regarding my pickup till 4:00 pm.
Finally the customer care person told me that my pick would happen now on monday, because vehicle was not working.
It is so disappointing because you expect your customer to wait for you...

Dear sir, my 2 order has been dispatch on 24 april and 25 april, you courier boy told me, order received on 27 april in evening but order is not received on till date. Kindly resolved me query as soon as possible.
The issue of late order deliverd was coming 3 times and now is 4th time...
Docket no = 59678412, 59678468
Regards

Harish

Ph no = [protected]

I sent my trolleys bags through safex and when i received them the locks were missing and also my essential items including a brand new imported perfume bottle was missing. When i lodged the complaint they took nearly a month to investigate and came up with the reply that we delivered it as it was sent.

I trusted safex but they are definitely not safe, i certainly say please be careful when you send your things through them as they make big promises but never fulfill.
I suggest keep taking photographs whenever you come in contact with them, when you send, when you receive, when you pack and when you unpack also because they may simply refute your complaint saying there is lack of evidence even when they are at fault.

Pfa the photo of my stolen imported perfume, the thief simply took the bottle and left the cardboard and cap in the box.

#disgraceful #regret using safex

I TRANSPORTED MY BIKE FROM BANGALORE TO HARYANA LAST WEEK AND THE BIKES condition was so worst when I recieved it. When I asked the people concerned over there they said we dun take any responsibility. The tank of my bike was fully dented and I got it fixed in 2.5k. They asked me to mail them with the picture of the dent but the mail is not reaching them and when I contacted them they told we don't take responsibility. They charge a lot and...

Hello,

It very frustrating. Our products got damaged because of poor service and handling. Half of our order go damaged. We had marked *fragile* to all our bundles. But instead of that safexpress haven't cared about the order. As usual no one is picking our calls. We are having business account with safexpress and we are dispatching 5-6 order a day. This means we are giving good business to safexpress. But now, we thinking to move to other shipping partner. At least safexpress should have to reply.

Highly disappointed!!!

Docket number: 59004746

I am attaching damaged item pictures and also attaching pictures of *fragile marked*.

Thanking you!!

Regards,
Karthik
+[protected]

I had booked safexpress to ship my bags and trolleys from indirapuram up to saltlake kolkata on 12th march. When i checked received items (By my uncle when i was not at kolkata), i found 4 items missing. Initially i realised the worth of my lost items around 7000 and i claimed for 6500. Later on i found some more items missing (Amount to total loss of 10, 000/-) still i sticked to claim of 6500/- on 30th march.
On 3rd april, i was shocked to see a mail stating the company would reimburse 1000/- only. I refused to accept that in mail. And there is no confirmation of any revised cheque still now.
It is an extremely insensitive, irresponsible courier service that can neither guarantee safe shipment of courier nor process the claim.

Under campus2home service. I had sent a wall mounted mirror through safexpress. But the mirror was broken when delivered. As per the campus2home policy i want to claim the damages for the same. I did contact the chat service 4-times when they finally informed me to contact here. The packaging hasn't been opened by me people from safexpress can examine the same reimburse me for the damage.

Hello,

We had shipped single bundle (Bubble wrap and corrugated packing) from jodhpur to hyderabad. But the client received damaged product. No one picking up the call. Very very poor customer service. Even they don't know how to talk to clients. Same things happening to us many times.

Highly disappointed!!

*package contains metal furniture*

Eway bill: 57573887