Samsung India Complaints & Reviews

Model No= RT3135TNBBL/2012 Serial No= R3824PAC400070M Product = 5 star Samsung Fridge Purchase date = 10/06/2012 Respected sir i am not getting the customer care or complain no where i have to complain and how it should be. Because no service center no is available for ghaziabad I bought it from navyug market ghaziabad and i dont have no because bill is missed anywhere. Now plz help [protected] add R K PURAM GOVINDPURAM Customer Name Manju Rathi

I have purchased one LED Samsung TV 24 inches from Techno City Kolkata, sharad bose Road Branch on 04th June.15. But till date TV has not been Installed after regular follow ups with DST, Samsung as well as Customer Care. I have complaint thrice at Customer Care bearing complaint no [protected]. Every time got only assurance for the same day. I had never expect this type of Service from the company like Samsung in the Metro City, Kolkata. The DST of the company's are so rude & irresponsible. I am feeling so irritating. Dealership employees never picked the phone. I will never suggest any one of known to purchase the product of Samsung. Nishant Sinha [protected]

Dear Sir, I booked a complaint on 09/04/2015 (complain no:[protected]) for water leakage inside my refrigerator compartment (Purchased in March 2011 from Capitol Electronics, Ultadanga, Kolkata; Model No: RT 31GCPP1/CTL/2010) with Samsung India Electronics Private Limited Customer Care Help Line Number[protected]. I was told by the customer care that service engineer will visit asap and the service engineer visited next day. Upon initial investigation his opinion was internal heater had damaged internal ducting/insulation so he advised that the refrigerator would have to be taken to their service centre for further investigation. After 2-3 days days representative form Samsung Service Centre (GR Tech Services, Bangur Avenue, Kolkata; +[protected] took the refrigerator with them. However, it was returned back again un-repaired, but this time they said the internal heater/coil have been damaged due to physical damage to the fridge. When asked 1. how an internal component of refrigerator may be damaged when there was actually no physical damage, 2. the exact reason behind the damage of an internal component 3. also to produce evidence of any Physical damage done during the usage of the refrigerator, they gave vague reasons 1. The damage may have been due to Power supply fluctuations (This refrigerator is a Stabilizer-free option model) 2. It may have been damaged while moving the refrigerator (The refrigerator have stood in the same location in our residence ever since it was purchased) and Samsung Service Centre folks have refused to visit our residence since. I made repeated calls to the Samsung customer care helpline; they played a deliberate delaying tactics by informing me that they are escalating the issue with Area service Manger and a resolution will be provided at the earliest possible time, no such resolution came. And there were absolutely no proactive steps taken from side of Samsung India Electronics Private Limited to mitigate/address the issue. This session of calls went on about till 9th May, 2015. I strongly believe this is a issue of Faulty component/internal fixing method which had ultimately caused this problem and now Samsung India Electronics Private Limited is not owning upto it. And now I think it's better if I go through Consumer Forum Redressal mechanism to address my issue and get a proper resolution. I want to know whether is it possible to held responsible Samsung India Electronics Private Limited in order to provide concrete resolution method where they substantiate with evidence that the problem is not caused by manufacturing defect else provide suitable replacement of the refrigerator comparable in features. Thanking you, Yours sincerely, Somnath Sen Relief Options: 1. Samsung India Electronics Private Limited to fix the refrigerator according to standards. Or 2. Samsung India Electronics Private Limited to provide a suitable replacement of the refrigerator. Or Or 3. Return equivalent cash amount.

earphone port does not work properly when i go to Costomer care for repair but dont repare under warranty says ur applience got damage due to some fault so dont repaire or otherwise u will spent Rs7000 for repairing. Samsung gallaxy grand neo.

Below is the details of my complaint which was sent by email to your Hong Kong Office for follow-up. (If you require any further information, please contact me at the email address, we.[protected]@yahoo.com) {強迫客戶承認屏幕有裂紋} 本人於5月29日中午接獲貴公司梁小姐(員工號碼999)來電表示本...⇄ 找負責人凌小姐，及後在晚上7時左右本人到達維修中心，當�...⇄ Fung)，他的態度惡劣並強行指出在平板屏幕正面左上方有一道...⇄ 本人就本次事件投訴三星維修中心有人以不正當手法，不合�...⇄ 補充報案補資料：於5月29日警察到達上述被投訴地址後，本�...⇄ Fung)就所述流動平板上的裂痕位置作出即時確認或以色筆屏幕...⇄

i have repalced my tvs panel board 2 times.now my tv is not working properly.its been only two months that i have replaced tv panel board.i have paid 6920rs for my last replacement.i have registerd the complaint to samsung service centre .they didnt respond yet

DEAR SIR, I book a complain on 20/5/2015 having complain no:[protected] for some problem in my washing machine. I had been told that the official will visit tomorrow i.e on 21/5/2015 between 8 am to 8 pm. But no one came. On 24/5/2015 I got a call from service centre that the person will visit on that day.But unfortunately on 24/5/2015 I was out of station for official work and I told him to visit next day.no body came. on 30/05/2015 a person came to visit at 2 pm and told me that the board has been some fault and it should be replaced and conformed me that order for new board has been placed. after that no information from any side neither from service centre and nor from customer care. on 4/6/2015i made a call to service station number from which earlier they contacted, i asked them when my m/s will be ok, is it by Sunday? From service center side I have told that latested by Tuesday it will be ok. But on Tuesday again I was out of station and where I gone there was some problem in mobile tower that's why t thought the customer care may contact me on Tuesday when they not getting me they will must contact me on wedness day i.e on 10.06.2015 but I was wrong. no call came.at last I wrote you, I don't know whether my problem will solve or not. I am in also doing job in service sector.it was almost 20-22 days past, but no one can communicate me about the present status of my complaint. everybody told that the services of SAMSUM was excellent, but I am in doubt that is it actually true. I thought you may give the better answer. I also let you know that the same problem was occur earlier during the six month of my purchase and the pcb board was changed. Almost 6-8 month from change the same problem occur. sir, I want to know whether is it possible to exchange my m/s with same model so that I feel comfortable that the same problem will not occur again. thanking you Debasish Giri

Hi, Yesterday I purchased Samsung Galaxy S6 from one of the largest mobile phone shop in Jaipur, Rajasthan. As soon as I opened the box I noticed 3 major defects in the device, which are; 1. Display's bottom half is has a very pink tint. which can be noticed very easily. This a very common issue with a lot of S6's around the globe and people are getting replacements very easily for this. Refer: http://forum.xda-developers.com/galaxy-s6/general/issues-issues-discussion-worka...⇄ 2. Upper 25% of the touch panel does not work randomly. It stops working for few hours. 25% of the touch screen turns Dead. I can't do anything while it happens. 3. Dim & Yellowish Flashlight - Flash on this device is almost dead, it is lights very dim and is yellow in shade. I can't take a picture in low light. Refer :http://bgr.com/2015/04/08/galaxy-s6-camera-flash-issue/ 4. Network Drop & Heating - Even after getting a new nano sim from Airtel, Network on this device drops frequently. It is not working in areas where even a 5k phone is having full network strength. I once had a single dead pixel in my iPhone, Apple Store replaced the phone instantly without any hesitation. Whereas in case of my Galaxy S6 I'm facing harassment from the seller. As soon I switched On the device while being in the store ( after paying the full amount Rs 39000 ) I instantly noticed the display & touch issues as I knew these are common problems. I told the shop owner to replace the device as it is clearly defective. He refused & told me to go to service centre though I purchased the product just 2 minute back & he himself opened the box for me. When I requested he turned rude and asked me to leave. Even after paying 40k for a Mobile Phone, this was the kind of service I received. He is clearly defaming Samsung by such acts with customers. He behaved as if I purchased a 4k phone. I don't see any logic in paying such high amounts for mobile phones when this is the kind of service we receive, firstly a defective piece & then no replacement. Why would I buy a defective piece and go to service centre same day. This is so ridiculous. Now I'm sitting with a 40k defective FLAGSHIP device which is unusable. If I don't get a solution, I'll definitely regret the decision of switching from iPhone to Samsung. Touch not working & Defective AMOLED Display with Pink Tint. Please resolve my problem & issue me a replacement or Refund. Details: Abhinav Sharma +91-[protected] Galaxy S6 32 GB - Black Sapphire Regards, Abhinav Sharma

UA40H5500ARLXL SAMSUNG LED purchased on[protected] at YES MART, Kukutpally, Hyderabad. SAMSUNG Permanent Account No: [protected] Service Order No: [protected] Problem: Cant connect to the network After several followups on the above issue with Customer Care. The problem is not resolved still. The Technician coming and going without any solutions and saying that will get back when ever the complaint is lodged with customer care. Please make alternate arrangement soon.. Thanks M. Rajesh [protected] /[protected] [protected]@gmail.com

DESPITE REPEATED COMPLAINTS TO Samsung, THERE has been no response from Samsung to my complaint of getting a defective 46 inch LED TV. The fact that it is a defective product has been accepted by Samsung but no action has been taken to repair / replace the defective product. This clearly indicates malafide intentions and shrugging off of responsibilities by Samsung India. Please intervene to repose our faith in the company.

Dear Reference No [protected] complaint is submited last 15 day but still the resolution is pending, even spoken consent person but he was not resolved the problem, and alredy send the deatils of defective parts of mobile, but my resolution pending and i am not get proper service or help for ur end Dear I am Having Samsung Galaxy Grand 2 smart phone that is in the warranty period, last 4 days back frequently hanging and automatically dead therefore cell is hand over to Samsung customer center ( Ponda -Goa) and the technician is investigate the problem and the customer care manager is told me to such PBA part is defected and replace the same that cost around 6 to 7 thousand is paid ( in warranty) so the concern is i am not afford this much amount to paid, even am not getting the 50%discount that repair the cell, the same issue is discus with customer service center and toll free customer care but i am not get any kind of help or option, so i am not happy with your service, i am not happy with your price quoted, also your customer care, last 4 day facing the same problem and every time am call toll free no they not give the proper solution same answer giving me, finally if rally expecting customer care so please take in priority Regards, Prasad Yadav mob [protected]

Sir, My samsung galaxy grand-2 mobile i purchesed (19000 /- Rs) before 6 months, still it is in warranty period.From Last week i found prob in circuit(IC) mobile automatically restart every time. i visit the samsung service station in jamnagar and problem not solved. Executive of service center told me that we changed IC and put new one. so your problem is solved. still i m facing the problem. do the needful. Pratik Ahalpara

Me sanjay chawla gh-13/719 paschim vihar new delhi 110087.I win 65000000/.I deposit 77650/. Please verfiy my wining my mobile no [protected].mr Fred billy& mr mike jone send me a/c no & I deposits 7600/+20000/+14950+100+12000+10000+10000/& I complaint you sight they give a/c no.I deposit 3000/ totally making mr fool highvfrud working team this sight

I have purchased 4 AC's on date 07th May 2012 from Anand Electricals & Electronics, Gumanpura, PinCode-324007 City-Kota, State-Rajasthan. Two on name of mine Dr. Sanjay Gupta and rest two on name of my wife Dr. Reenu Gupta. One of those got some problem and was not working properly. I connected to service center for many in between from Date 29th May 2015 to Date 05th June 2015. After several calls in 8 days service center boys came to my place and after doing some check they told me that your AC's compressor got fault and we will carry it to service center for repair.Please note the compressor is under warranty period. They took it away& gave me complaint no. [protected] for the same. After 4 days on 9th June 2015 service center boys came to my place and climbed it on my building's roof.Please not its one floor building only. When after some hours i came out to check with those guys i found no one out there and all of my surprise they left the unit on my roof without any information or updating me about it. I made a call to their office & what i got in reply was totally shocking. The man on other side of phone told me that "your outer unit got damaged during fitting at your place and as it happened at your place you have to pay all charges for it". And they demanded hefty charges for it. So after 13 days on today date 10th June 2015 my AC is still out functioning . Another important point here to make is that its Rajasthan's summer where temperature is almost 50 degree Celsius and the AC is installed at my consulting chamber where i provide consultancy to patients and having out of work AC causes unpleasant environment at my hospital. Due to your people's lethargic, unprofessional & dishonest behavior to just gain an advantage (here in term of money), I have been in mental and physical pain for last 13 days which causes loss in my business & disturbed life. I request you to please address the issue with in 24 hours which mean i need full functional AC at my end else i will escalate the matter to Consumer Board, Govt of India for this negligence and poor after sale services.

Hi, I have registered complaint almost thrice for my refrigerator which was purchased on 2010 but we started using this fridge in last year i.e. 2014. But from starting we are facing issue with cooling and water leakage. and there were 3 engineer visit to resolve this issue but in vain. And now they want to take it to workshop but i afraid that they might charge me unnecessary by replacing some parts as this type of things are normal no a days because we cannot go and sit with them to see if they are true in what they are saying. I want you to make sure they resolve it without charging me unnecessary. We have used so many refrigerators till now from different companies like video con, voltas, LG, Alwyn but this is the first time we are facing such issue that to with a new refrigerator. Since it is a Samsung refrigerator so i prefer to give it to Samsung authorized service center. I may go to consumer court if am charged unnecessary.

I have purchased mobile set on Dt.[protected] IMEI No [protected] S/N R214226DV3Y..set was giving problem to listening of calls incoming and out going so many times. I went to service centre at Jagraon Punjab.Centre Has updated the sofware.I have checked few days but the problem accured same.again i went to service cetre.He got my mobile for checking for two days then he has changed the new set but the new set also giving the same problem. I use calls daily appox. 100 Nos incoming and out going.I am a Pb. Govt. employ as Asst. Engr. in Water supply and sanitation Deptt. I have an urgent need of mobile daily I feel so puzzle. This mobile has bothered me a lot. This is really ridiculous. kindly solved the problem.

Actually i buied a samsung galaxy s4 and nd frm 2nd day im so muchhh frustrated coz it s hvng battery problm if 2 or 3 pics clicked battety if charged 100 %will drctly go to 0% its in agarranty period pls exchange my product hence 2 applcation can nt work on d phoneee

I was gave my samsung phone to samsung service centre, pathanamthitta to change my phone's charging port, Because its not working well. They had change that port and it will charged Rs.600 from me. But when i reach my home my phone's mic and lock is not working. I will gave it again to there. They tell us they have not much equipments to repair my phone. What can i do?

Hi. I was a loyal Samsung customer till I ended up buying one of your convertible refrigerators (321L, Model RT33JSRYESA). I purchased the refrigerator 10 days back from Reliance Digital, Ambience Mall gurgaon and the product delivered was dented. I reached out to Reliance and they agreed to replace the product. The replaced product I received was again dented. On reaching out to Reliance, they hinted the possibility of a defect in the product line and instead of replacing again, they decided to refund the amount paid. Since I was greatly interested in the convertible range, I decided to purchase the refrigerator from another store. Last week, I again made the mistake of ordering the same refrigerator from Sargam Electronics, Sector 29, Gurgaon and they delivered a refrigerator whose display panel was not working. They again willingly agreed to replace the product and only yesterday I received a refrigerator which again has 2 big dents on the top door. Please note that all 4 refrigerators from different stores have indicated a big issue with your product. It has caused great frustration to me and my family to add to the harassment caused to a customer. Request immediate action on this

I received a call from a no. [protected] and [protected] saying that i have won a samsung galaxy grand 2 in a lottery and i have to pay ₹3000 to take the parcel. When i received the parcel, the courier company told me that i can't open it before making payment. So i had no other choice than to pay. When i opened the box it had statues of god and goddess. Then i saw that that the parcel has came from tele ten, b-97, rohini sector 11. Now they are not properly . When i searched on internet relating tele ten . I was surprised seeing that many others were victims of such scams. Sir please take some immediate actions.