[Resolved] Samsung India — AC gas leak due to incorrect installation | |||||
My ac is installed last year. I have used it only for 3 months (In summer). Now due to low cooling it was attended by you authorise service centre person and found the nut near gas filling point is loose in outdoor unit. Then it is tightened and gas filled on 4.6.17, after 30 min on the same day it was leak again. Again i log a complaint to toll free no. And today it is again attended and found there a nut break in indoor unit. So the technician replaced the nut and line charged and kept dial indicator for observation till tomorrow evening. Your authorise service centre is charged me for it 2750, bill no. 2114 date -4.6.2017 by albeena service, aurangabad maharashtra. As in both cases has happened and gas is leaking is due to improper installation and 2nd time leakage test not done properly. This is not my mistake so i want entire amount paid to service must be returned to me and it should attend as free of cost. I request you to revert me. If no replied i will take further action as it is not my fault /mistake. Being a fan of your product as i am using tv, fridge, ac, mobiles etc. Do take necessary action urgent and return me the charges i paid for the repair. Was this information helpful? | |||||
Jul 14, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jun 12, 2017 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |||||
 4 Comments | |||||
Comments
Phone Audio Is Not working Properly
When I receive any message the phone does not receive any tone it at.
When I receive any message the phone does not receive any tone it at.
Samsung India Customer Care's response, Jun 13, 2017
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Since 2-3 days I am experiencing some bad picture quality in my Samsung LCD TV series 5. Its more of sepia kind of picture display with no colors.
Samsung India Customer Care's response, Jun 13, 2017
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
My samsung mobile was stolen on 04/06/2017 at about 2:45 AM from Golden Temple, Amritsar. the IMEI No. is *356273/07/064498/7#. I lodged a gd with the local police station. Kindly take necessary steps to block the phone.
Samsung India Customer Care's response, Jun 13, 2017
Verified Support
Dear Sir,
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
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+91 89 3993 9899 [Customer Care]
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Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd