Samsung India Complaints & Reviews

Dear sir,

I am been always a patron customer of your company i have purchased samsung j7prime & paid 16900/- 20 days before but last 3 days i am having some issues fingerprint sensor, option key & back key, hence i have taken the mobile to your service centre but they have told me that the due to moisture there is some fault in the mother board hence they need to replace the mother board, option key, back key total cost 10, 529 /- but right now option key & back key are working ok,

• so my question what kind of checking they are doing.
• how come 20 days old mobile getting damaged by moisture
• being a patron customer should i except this kind of service.

I have samsung tv set in my home, samsung refrigerator & 4 to 5 samsung mobiles we always treat samsung company as our own family member & no other company we put our blind trust regarding quality & product rather then samsung, hence it is my request to repair my mobile free of cost or if possible please replace the same.

We are all putting our blind trust to your esteemed organization.

Necessary relevant document attached in the complaint.

Thanks & regards
Souvik chakraborty
Mob:-[protected] / [protected]
Mail id:- [protected]@gmail.com

Product name and mode number: samsung phone – c900fzkdins (C9-pro)
Serial number:[protected]
Invoice number (Attached): chnri[protected]
Invoice date: 21-feb-2017
Complaints (Refer to 3 attached complaint text and case details – ‘confirmation default template’ – 3 files):
1. Complaint # 1 on 15-apr-2017
2. Complaint # 2 on 13-may-2017
3. Complaint # 3 on 18-may-2017

Proof of email interaction with 2 samsung team executives:
1. Interaction with ms. Sapna on phone and email on 15-apr-2017 (Refer attachment – ‘re: mr. Singh’)
2. Multiple telephonic interactions with ms. Sushma and last email interaction on 17-may-2017 (Refer attachment – ‘re: reference complaint number [protected]’)
3. Interaction with pradeep yadav and reena verma 0n 13 and 14 jun 2017.

Background:
My complaint was primarily on the faulty data cable of my c9 pro smartphone. I procured the phone in pre-launch vide invoice date 21/feb/2017. The purchase was made through the b2b channel against my corporate email id [protected]@xxxxxx.com.
I have been facing the issue with the charging/data cable since first month of the purchase of the phone. I have personally visited the okhla service center on 26/mar/2017 and 04/apr/2017. There i have been dealt by a lady (Don''''t know her name) and also by dharmendra kumar and neetu joshi. I have also spoken to ramandeep over the call at a different point in time.

I have written multiple emails with the customer support and ceo desk on 14/apr, 15 apr, 13/may 2017. One of the reference complaint number [protected].

My case has been majorly dealt by sushma sharma &ltsushma. [protected]@partner. Samsung.com>, and also by sapna srivastava &ltsapna. [protected]@partner. Samsung.com> from ceo desk.

Summary issues:
My complaint about data cable is on the poor charging speed. This minor issue has created a ripple effect, and now i will be filing a complaint on the following concerns:

1. Data cable is an external accessory hence it should replaced without having the need of connecting the phone to the service center system. I have been dealt by service center personnel as well as customer support / ceo desk in such a manner that it has been causing unnecessary inconvenience to the customer. Even if there is a requirement to connect the phone to the service center system then i need written assurance that absolutely no damage will be caused to the mobile data and it''''s privacy/security.

2. I have noticed that the company''''s personnel are adopting inappropriate methods of dealing with customers. For instance, they are showing my phone as ''''out of warranty'''' in their service tickets to cater to the within warranty products. For their flaws and lacunae in the processes of the company they are making customers cause significant inconvenience by making them visit to the service center repeatedly. They have also created an insecurity in the customer''''s mind that the data in the phone of the customer.

3. I see that there are no standard / pre-defined protocols in the company due to which i have been hearing multiple versions of the company''''s procedures and feedback. For instance, i was first told by sushma that connecting the device to the phone is required just to check genuineness of the phone and customer and it has nothing to do with data of my phone. Later i was told by ramandeep that there is a possibility of data loss because of the company procedures to replace an external accessory that has no relation with internal functioning of the phone.
As far as genuineness of the customer complaint is concerned, i would also like to specify here that since beginning i have shown original invoice as well as other necessary details about myself to the service center as well as customer support / ceo desk.

4. Since beginning, i am experiencing a reluctance from the samsung''''s team to give the customer a smooth support on the issue. This has been strongly evidenced by the aforementioned points.

5. Due to inefficiencies of company''''s personnel, i had to visit the service center twice and contacted the customer/ceo support so many times, and still not got the replacement.

6. Lately, the company''''s personnel are not being responsive. They are not picking up customer''''s phone calls and responding to customer''''s emails.

As i mentioned earlier (In disclaimer), i have explained the issue in the multiple emails that i wrote to the customer support as well as the telephonic interactions with the above mentioned personnel, i am not repeating the details on the case. I have also shared the copy of the invoice and service center tickets that i have as evidence in my earlier emails. Please refer to my earlier emails and minutes of telephonic conversations for further details.

Final expectations:
To avoid any legal action against the company, you may do one of the following:

1. Even if you would want to connect my phone to your system as your standard procedure, then in such a case give me a formal / written assurity on 2 things - that - if you connect my phone to your system then there will not be any loss of data caused to my data and also privacy of my data will not be compromised.

Or

2. Get the data cable replacement arranged at my residence without any further delay and hassle to the customer on the basis of invoice copy and other details that you already have.

Or

3. Return the merchandise and refund me the entire money that i paid while making the purchase.

My work order number is 4112. My phone is under warranty and i have given my phone to "pristine electronics & solutions - opp water tank, btm 1st stage, bangalore" as the battery is bulged and for just replacing the batter it is taking more than 15 days what kind of service you people are giving. I have bought a phone of rs.48000 and such services you provide. One of the agent over there is saying that i am not aware that phone is there, another is always saying 2 days more it ill take every time i contact them and more over they never recive the call, i have to call them for the whole day then they ill answer one call. I never expected such services from samsung. I ill never prefer a phone of samsung in my life. As i was planning to take s8+ but after such services i am dropping my plan.
I am in urgent need of phone.

With kind regards it is to bring to your kind notice that i have done complaint regarding air conditioner about a month ago. Your person visited but they neither check the a. C. Nor given any satisfactory answer, they even charged from me as per your terms but they didn't provide me any receipt for the same.
It was really unsatisfactory service from your part. Please see over the above matter.
Kindly look over the above matter and reply me as soon as possible, otherwise i will be helpless to file a suit in consumer court.

I am having samsung note 5 and its screening is peeling off the phone just like a film. Its very awkward as this kind of higher phone showing harder display of glass. I have checked on internet and came to know many customer faces same kind of the issue around the world with samsung note 5. Kindly let us know what is the reason and solution for the same.

This is regarding samsung complaint id [protected].
My split ac was not cooling off and hence i registered a complain with samsung.
1. They told me the condenser of the ac has leakage and hence needs to be replaced. I agreed and paid 9500/- for that. But after changing the condenser also ac is not cooling. The original issue still exists. I informed them about it and now they are telling me to change the compressor. The compressor costs around 8500/-.

I want a full refund as this is a case of cheating. If changing condenser was not the root cause then why they advised me to change it. I feel the technicians are incompetent and rude. And they just cheated me. Requesting samsung for full refund.

I purchased samsung j7 on 4 june 2017 21.40pmt. At the time of seal r opened the network of the cellphone is gone after 2-3 min. & again switch on the network. Also not working their wifi. I complent samsung service centre on 6 june 2017 they only told me ur problem will be solve as early as possible but today they told me submit the charge 5900 rs. I'm not using this phone and they told me to give a charge for mob. They don't give me any replacement. Thier policy about within 14 days replacement are fake. And then i'm going to consumer court tomorrow for my genuine complent. Samsung service r not take care of their customers. I have experience. 😓

Purchaged on 10 th april 2017. Find defect deposited at samsung service centre bapuji nagar bhubaneswar odisha, got after two days, then problem repeated. Again taken to care, got by 1 hour, after 48 hours same problem again. They told that no problem in phone. But i ve to face so many problem pls look into the matter n resolve it as earlier. I dont ve time to go to care again.

My samsung galaxy a7 is just 10 months old, i am facing battery problem from last few months. When i remove my back cover i found that battery is swelled and because of that my glass cover is damaged. When i took phone to the service center they said its not covered in warranty even when i called customer support desk they said to me that"i overcharged my phone" may be the popular samsung don't know that when phone battery is full smart phone automatically stops charging (Applicable if samsung know the meaning of smart phones). It is totally a cheat with customers if this is nokia/apple they might change the whole phone. And samsung told batery price 2000 while it is available on under 500. What does then mean to buy 27000 rs. Phone.

I had ordered my phone on 9th june 2017, while placing the order it stated that the product will be deliver in 2-4 days, but yet, i have not received any tracking status for the phone. My order number is[protected] for samsung s8+.

I have called their support coordinators and they are only consoling grievance for delay of the product rather than providing any details for the product neither providing a way to cancel the product.

I bought one above mentioned tv and after running it for ten days i noticed spots at two places at the bottom of the screen on two sides which looked quite a snag. I reported the matter with samsung india vide registered service order no.[protected]. They send two persons to verify the issue and found my complain as valid but are non committal to my request of replacement of the tv... They also confirmed that the total running hour of the tv is very high which is not possible for a tv to run within one month.

I feel cheated and totally surprised that how can a dealer supply an old tv in name of new one when it's so costly material.

Kindly look into this matter and help me get my faulty tv replaced.
Thanks,
Ks dev

My name is dhawal beohar from jabalpur (Mp). Purchased my phone (Samsung galaxy s7 edge) on 26/09/2016 from abhishek electronics, jabalpur (Mp), my phone has a malfunction as in form of pink-strip in lcd display, company accept it and advised to change the display unit. As the phone is under warranty it has to replaced free of cost but later it refuses to replacement/repair of screen of mobile phone under warranty cover with excuse of dent in volume button.

Purchased item bill detail and receipt from customer care center is enclosed

I submitted my samsung phone which is under warranty period due to some malfunction in samsung customer care twice but they cud not repair it they say they had repair it but the problem of display flickering still continues when i brought the phone back home. I even called samsung but could not get any solution from them.. I called the customer centre where i submitted my phone even they do not seems to response properly not givin much information. I therefore would like to complaint about the customer service centre dibrugarh, addam, pin 786001 aboit their bad service and unsatisfied response

Some days before we bought a samsung double door fridge worth rs.85, 811and when the installation people came to home they missbeahved with us they are now denying to install the fridge so now i expect the full refund of the amount i paid for the fridge or else samsung service centre bhubneswar will be eligible for for all kind of legal actions as this was pure indecent and unprofessional behavior
The following bill of the refrigerator is attached below
Model no. Rs51k5460sl
And along with that there was a 24inch led tv free that was also not delivered to us
I request full refund of the amount.

Despite repeated reminder no technician visit for over 8 days and counting for a refrigerator product, its totally frustrating and unacceptable sla. I have logged a complaint at customer care on june 7th to no avail despite numerous attempt to remind on the urgency. My compliant number is [protected]. Later they changed it to [protected] dont know why. Food is getting exploit due to negligible cooling and this is a recurrence of the problem which was attended 6 weeks back.
Amit

I brought 32inch tv on 31may 17 from then onwards i hav been continuously contacting customer care for installation bt evertim they say they would send engineer n they contacted me bt phone is not reachable bt i hav miss cal alert n i dont get any sms. Only on 10 i got a cal from silliguri n said he would cum on 12 bt no sign of him or his cal. Plez help

Samsung company is selling s7 edge mobile by telling that it is ip68 water and dust resistant in 1.5 metre for 30 minutes but it is cheating by telling water damage when warranty is claimed
Sir i face some problem in my s7 edge in month of february and visited the service centre they told me that motherboard problem then they solve it and gave me after that my s7 edge slipped from my hand in water basin and some sensors are not working then i again visit the service centre there they refused to give service in warranty they are telling that it is in water damaged and warranty void after that i confirm them that your company ian telling that it ip68 water resistant upto 1.5 metre and for 30 minutes then they received the device since 20 days back they are not updating the service status of my device please look after the matter or i have to knock the door of consumer forum as to get the justice hope you will take need full action as quick as possible
Thanking you
Anil kumar bhuyan
Berhampur

My mobile no [protected],
Mail id - [protected]@gmail.com
Service request no[protected]

Requesting you to change my refrigerator with new one...
No one from company looking seriously with the problem.
If company will not changing it then just give money back to me...
I am not at all satisfied with the company service & product also...

Date ;[protected]
Clinet number: [protected]
I was ordered 64gb samsung memory card from superb online website

I was received product successfully delivaried but product was duplicate product was delivaried, when i was insert sd in to mobile it displaying to remove sd card or formate sd card, and it seems memord card was slightly different when compairing with orginal memory card

So please take action regarding this issue

Refund me

My samsung washing machine is not working since 1st june (Under warranty) and my complaints # [protected] and [protected] on 1st june'17 and 7th june'17 respectively were not addressed till date. They do not bother to update the status. I am fed up with samsung now. Their service centres are giving routine replies and not giving any definite date/time limit to address this issue.

I had sent one mail to their customercare but that also went into a black hole!!!

I will definitely not recommend any samsung product to any one...

Pathetic service with pathetic products.