Samsung India Complaints & Reviews

I am having a samsung double door refrigerator. It is not working for last one week. (Both freezer and bottom door). I reached out for the service centers but no response. Please do the necessary to avail the service men as soon as possible. The nearest service center near my home is at kottarakara, kollam, kerala. The same complaint has occured earlier and it took about 2 months for your men to attend the complaint.

As regular customer of samsung company they provided me the exclusive offer of samsung smart club but whenever i wish to use them there is no availability of coupons for example bookmyshow movie coupons. Last 1 month i have tried for these coupons but always showing there is no coupons try after some time. I had complaint about this matter but they regularlly mail me that as soon as the problem resolved we contact you and inform you.

I have 32gb samsung memory card which i bought 2 years ago and now it is not working properly... Time to time it itself form 1200 thousands of file which is not deletable even it cause many problem in working of my phone also. I am so frustated in having this memory card. If it is of 4gb or 8gb will throwit bt it is of 32gb... So help me what to do with it or how to replace it and where in faridabad. Email - [protected]@gmail.com

Hi.. We have pre-booked samsung s8 mobile and was assured to get wireless charger. We have shared the invoice recieved from flipkart and other details, which we have requested but till date nothing has been done and infact samsung team has stop responding to the emails also.

They are very unprofesssional as we have raised complaints in samsung but not a single person has contacted us.

When charger is connected for charging, phone is automatically connecting and disconnecting charger and giving sound "to-dung — 2" since last one week.

The mobile also had a display problem when it was purchased and display was replaced (With in 20 days of purchase) at jamnagar.

Very bad product.
I think i had bad decision of purchasing samsung

I've purchased samsung galaxy s7 edge on 6/09/2016 samsung is offering one time screen replacement only for rs 990 for handsets purchased on and after 31/06/2017 then what's the benefit for loyal samsung customers if they provide offers for the buyers who bought the product for even a lower price ie 50900 i've purchased the product for rs 53000 samsung should respond to my complaint my email id is u. S. [protected]@gmail.com

My micro oven has been given to coonoor service station past 10 days no response in giving back after repairing it, no pick up of the oven from my home is available, a service person found the day he attended the complaint but unfortunately they don"t have spares. Staff expressed spares to be brought but only god knows when this is resolved unfortunately iam having all the house hold items of samsung what is the solution please help me out

My name is nisha goyal.
The problem is that there is ice freezing in the lower compartment of the refrigerator.
I've complained about this on 17 january 2017.
Complaint no.- [protected]
Again, i've complained on 27 may 2017.
Complaint no.- [protected]
Again, i've complained on 21 june 2017.
Complaint no.- [protected]
Every time the samsung engineer comes and says to switch off the refrigerator for 10 days. When the ice melts, he updates the software but all in vain.
I want an exchange for my refrigerator as soon as possible. Samsung company has given me a defective piece. Please find me a solution, or else i will go to the consumer court.

As per discussion with engineer after registering the complaint nobody wants to visit only on telephone explaining and we are requesting to visit and check the samsung fully automatic machine. We are associated with lotus from long time but this time service is not satisfactory request you to please look into the matter. Details
Complaint register on sudesh kalway 402 a goyal vihar near khajrana ganesh temple
[protected]/[protected].

Reminder 20!!!

Hi neha,

You have confirmed to provide the solution/wireless charger by june 07, 2017 which is pending still.

I've been following it up since april 04 after getting online delivery of samsung galaxy s8 mobile but pending to receive wireless charger still.

This type of response has not being expected from such a professional company that no resolution has been seen even after 75 days.

You are requested to please act on priority and provide wireless charger as committed by your company.

Regards, gurpreet rekhi

From nizamabad i am on 15/06/2017 i have purchased led smart tv on 16/06/2017 they have installed tv. After 2days on the screen black spots has occurs so i have complained to your samsung authority.
On 19/06/2017 i have complained till now on response from ur engineers again i hv complained they said we i ll send till now on response soo please take action.
Ur service is not satisfied to us.
Complaint id:-[protected]

I hv a double door fridge of samsung worth (Inr-45000) nd i hv spent (Inr-20, 000) on its repair from last 3 months. I m highly fedup with ur services. My fridge is not a training instrument on which u people can be trained. My fridge is not yet working properly nd now im going to the consumer court for my other complaints bcos you people have zero service.

I had purchased a 1 ton ac on 19th june from sathya agencies at krishnagiri and i was promised to do installation free of cost yesterday, however no one turned up, also understood that i have to pay extra for drilling a hole for installation, i fail to understand, installation means they have integrate the indoor unit and out door unit and show that is works.

Also, there is no response from samsung for installation.

Hi dealzkart, i want to return order reference no. [protected] of samsung power bank 25000mah led light with 64gb memory card in just rs 799. Because the dealzkart send me duplicate products and also power bank not working properly. The memory card send me samsung but its poor quality, couldn't store data as well as unable to fetch from it and data cable of power bank not working. They was not actual product that show in images. So i want to return this products and give my money back

Thanks,
Rahul rathod,
Ph no:[protected], [protected]
Email id: [protected]@gmail.com

Worst service from kolkata samsung service centre. Never call kolkata service centre [protected].. I called on dat no. On saturday at 8.36am regarding my washing machine outline pipe... N within 1 n half hr i got a call from [protected]. I told my problems which i was facing... So he said wil send a technician. N dat technician came at around 2pm. Opened all d parts n said something has to be changed... So he told me total cost wil be 3050 n i said ok. Dat day technician was supposed to cum again before 5pm after buying d parts. But he didn't came. I called twice n already it was 6.30. All d parts were open... Before leaving my house he didnt close d backside of washing machine. Called d technician again at [protected].. N told to come immediately n close d parts. I 've small kids at home n all d parts were lying in d balcony. Is bande ko itna bhi sense nahi ki parts lagake jaye... Agar der ho bhi jata to atlst parts khule to nahi hai na.8pm k karib aake xcuses dene laga... Pata nahi kaise karke parts lagaya... Drain hi nahi kaam kar raha. 20th june 2017 ko jab kapde dhone lagi tab jake pata chala drain nahi ho raha. Again technician ko phn kiya... To usne bola ki dopahar ko aayega. Phir uske boss ka phn aaya... Main use just bata hi rahi thi problem.. Ki saturday tak thik tha... But suddenly he became very rude... N told me... Dekhiye... Hamare technician k baare me aisa mat boliye machine hai kabhi bhi kharab ho sakta hai. Tis is nt the way how to talk to a customer. If they are running a service centre its their duty to listen to a customers complain what he/she is actually trying to say. Uska technician bhagwan thode na hai ki galti ho hi nahi sakta. Raat 8 baje lagake gaya... Abdhere me... Balcony me light nahi tha... Shayd galti ho gaya ho... But service centre wale bole ki yeh sab baat bolke faida nahi hai... Technician aake dekhega. When i asked about d charges ki dubara se service charge dena padega kya... Dn he rudely said... Dekhiye yeh sab baat mat boliye... Parts kharab hone se charge lagega. He can say nicely if they will charge or not. I also know if parts r damaged dn 've to be replaced. Tuesday i called thrice but they didn't came... Jus bcz ki mera thoda bahas hogaya... So they won't repair. 1st day saath hi saath kaam ho gaya... N tuesday ko bole ki complain karne k within 24hrs aa jaynge. Yeh baat to 1st day nahi bole the. Aur technician mera machine ka pipe leke chala gaya yeh bolke ki kuch din baad yeh kharab ho jayega... Naya lagwa lijiye. But mera machine ka outline pipe to leke nahi gaya. All these r frauds... Kharab hai karke original parts leke chale jate hai. Aur achi tarha se problem solve bhi nahi karte. Very bad service in kolkata. Mujhe laga tha kolkata jaise metro city ka service acha hoga... But it is worst than dhemaji (Assam). Dhemaji is a small town in assam but service was quite gud.

Dear sir/mem
M complaints many times but nobody solve my problem so my have request plz solve my problem regarding samsung j7prime because m purchase 2 month later from the starting in my phone have problem because when m used first time earphones one side ears bud not working and m used another headphones but same problem face..
Thanks and regards
Sachin kumar
[protected]

I gave my mobile to change the display and rare penal. After 5 day i got msg as well as cal from the service centre. When after a long wait when they showed my repaired mobile in the first glance itself i notice screen was not fitted properly. I give back to repair it and contacted customer care to register a complaint on a priority basis. Even i made customer care supervisor to contact the service centre people reg the issue. They spoke. And that's it no more action. Again i raised a complaint to look into to the issue. Till now i hav not got cal from any of the concerned team. Very next day i got my mobile. This time they have fixed the screen but they made visible scratches on the new panel. When no one will look into the issue no use of raising the issue again. I paid then the entire amount of replacing the panel and screen.

This is in short. Just to repair my mobile is visited these service centre more than 5 time. Frist time i visited rt nagare service centre bangalore they issued token and they looked into to mobile they told the charges and they didn't accepted it. They told me to come next day as if they except my mobile it will take them hours to entire the details. After a day i thought not to visit that service centre i visited indiranagar, bangalore service centre. There they accepted my mobile and told it will be fixed by evening and they will handover my mobile at around 5:30 and they confirmed all the parts needed are available they just need to fix it. I double confirmed with them that i'll be waiting as i came from far palace, till 5:30 over there itself. At around 4 i asked them the status they told i'll get it with in a hour. After 30 min they told they can't fix it same day. After waiting entire day really got frustrated and took back my faulty mobile.

Again i took my mobile to rt nagar service centre. Later updates are mentioned above.

We are paying for the repair but they are behaving like as they are doing it for free. And samsung customer care of no use. We just need to suffer. Even i am getting the new issue like battery draining very fast.

Samsung service centre details:

Sri guru telekom communications
362/a, matadahalli further ext judges colony. Rt nagar

Order no. [protected]

I've given my mobile for warranty claim at samsung service at trichy those people refuse to do it and i contacted customer care there was no proper response so far they keep saying they will all me and toll now no one called and ice called them 4 times regarding this issue no proper reply for me my mobile is still at the service place and customer support didn't call me back regarding anything all the time i call them and keep explaining it from the beginning i request u to kindly do the needful

My sim got stuck in my samsung phone. The service centre girl at mira road (Fraslin), told me that the motherboard or pba must have got damaged & that it would cost us rs.7400 to get it repaired. I walked out and went to a nearby local shop, who removed the stuck sim card for free!

This mail is just to point out the ridiculous & the ineffecient service & staff of your service center.

Fire eminated from the refrigerator and it got burnt completely and also causing damages to other electronic appliances such as sony bravia led 42' television, sony home theater, lg split air conditioner, 2 nos. Wifi modems, 2 nos. Telephone sets, etc. On 10/06/2017 at sai namratha residency, d. No.[protected], green gardens, marripalem, visakhapatnam-530018 at around 11:00 hrs.