Samsung India Complaints & Reviews

Hello. This is my feedback regarding the services of samsung service centre in guwahati.

I would rate 0/10!!
The samsung service centre guwahati (Rgb road) provided me with worst service.
A. 5th june 2017
B. 20th june 2017

My phone had the issue of just not charging. The only thing needed to be replaced was the charging port which costs around 500 rupees but on both these dates on my visit to them they told me that u have motherboard problem which will cost you around 5000 rupees. But later in another mobile repairing store when i gave my phone (Today evening), they replaced only my charging port for 500 rupees only. So it is clearly observed the service centre technicians are fraud just to rob people.

I had chatted online with samsung customer support representative & lodged my complaint on 14th june that my freezer had water droplets forming on the inside of the freezer compartment, near to the door, some of which was freezing into icecles. I was told to manually defrost the freezer for 4 hours, but defrosted it for almost 12 hours. Going back to the chatline the next day (15th) i informed the person on the other side that droplets were still forming. He mentioned that a technician would attend & i received an sms to that effect. Nobody called nor attended. On 17th evening i again went online and complained about the non attendance of the technician and again i was promised that a technician would attend. Nobody attend until about 8pm on monday the 19th and hence i called & all india number to find out what was happening. I was told that my somplaint (Id[protected]) was still open and that a technician would definitely attend today the 20th. Till now (7pm) nobody has come. An sms stating the a mr. Arjun with his mobile nbr was sent to me. His phone is only ringing and he is not picking it up. What kind of aftersale service do you give. Besides, this two door refrigerator rt55kzrsl1/2013 has been giving problems ever since we purchased it in 2013. Each time some new problem is cropping up. I need this to be sorted out soon else i shall be forced to take up the same with the consumer forum.

I have been complaining for a washing machine not letting water out for 2 weeks then a engineer came a day and took it for repair after which it came back after 2 days.
The very next hour i got a phone call to give feedback right that time, and they made me to do so by calling after every few minutes till they did not get the confirmation at their end.
The second day itself the machine stopped working and from then i am having multiple references of complaint but of no use. It has been a month the washing machine is stinking with the water it used to wash but no one came.
Current references:- [protected]

Sir,
I bought a samsung tab a last year in july 2016. After 5 or 6 months, tab started overheated and auto restart so i went to samsung service center, mathura. Where they said that there was a problem in motherboard and that will change in 2 or 3 days.
But, they just updated the software and returned it to me. Even, i asked but they said that sir it will work now.
After few days, the problem started again.
Meanwhile, my samsung tab's screen cracked from the top mistakenly. It's a small crack but now they are not ready to give the free service.
There is not any connection b/w small crack of screen and motherboard and even the problem is old.

Please help me regarding the same.

Dear sir,

With respect to imei number [protected],
The screen of the phone is coming out due to the paste/gum with which the screen is stuck to the phone is not appropriate. This is the second time i am facing the same problem.
For the first time i took my phone to the service centre they charged me around rs 8000 and again on screen coming out they are asking me another rs 8000 in a span of 6 months.
Please revert with confirmation that do i have to pay rs8000 every 6 month, i am a college student and such cost is not at all bearable by me.

Please look into the matter and help me with the same.
Looking forward foe your cooperation.

Thanking you,
Avishek agarwal
([protected])
(Avishek. [protected]@outlook.com)

Dear sirs,
I would like to inform you that my double door refrigerator of model name 05934zaz400005z is give trouble to me due to rubber cut below side the door for quite some time. I made complain to samsung custom care using their number[protected], several times. My complain no is [protected] after that their person visited my home and vide call no. [protected] and replaced the rubber of complete door and take the both charges of services and produce. After changing by refrigerator door’s rubber. We are facing some cooling issue i complain several time after they visited and change parts and committed and problem resolve now but situation was very disgusting. Now my refrigerator become a box. My point is :-
1. First time my problem is for rubber cut
2. After replaced rubber we are facing some cooling issue.
3. Now my refrigerator become a box after several time visit of your well trained technician.
4. Now your customer care services person and technician said parts are not available so problem cannot be resolve.
5. My refrigerator was in working condition before your technician visited and after visit its become a box for me
6. They suggest to me purchase new refrigerator which are not possible to me.
7. We all family members are using different product of samsung for last 10 years and now it was very painful situation for me and my family members and its was very difficult to trust in your product. Therefore, i request you to take necessary action in this regard.

Hello,
I, anil verma from sohana distt mohali punjab, i had buy a washing machine (Wt1007ag) cost 13500 from raja electronic sohana distt mohali punjab dated (06\08\2015). I would like to share my worst experience with your product, at the time of purchased to till today i faced number of times problem regarding drier part like not working properly or heat generated and too much noise. I complaint to the shopkeeper about this problem several times and your company expert has visited and resolve the problem for that time but after some days again it will happen. This will happen 8 times continuously from the time of purchased but now its enough for me. I don't know why this happening again and again but now i donot repair my product anymore because it has some technical issue which your company expert can't handle or not understand so please change my product or to give back my money, so i switched to another trustworthy brand who commits and deliver accordingly because i used many of your appliances but now its totally break of my trust in your reputated brand.

Anil verma
Sohana, distt mohali,
[protected]

I bought a samsung c7 pro (Golden) phone in the month of april from the amzon site. The issue of heating problem with this april issue was coming for slow charging.
But for some days its problem is also coming in the display. I have had a lot of problems with this phone in 2 months.
Please request me to exchange my phone and give me new phone as soon as possible.

Last 3-4 month i visit many time in samsung care but my samsung j7 not working properly till time. I visit again today samsung care but now executive ask me your hand in out of warranty if you come 10 days before we repair free of cost. I shocked...

Im journalist and i'm going to state consumer court if samsung not repair my mobile

Ashwani chawla
[protected]

I have raised cases with samsung a lot of times and all you guys know is to resolve the case... I had pink display issue with my phone which is found in lot of s7 edge phones, since my display was cracked samsung said it cannot be claimed under warranty. I paid for the replacement and got my phone on june 3rd. Where they replaced the phone screen and the metal bumper but never provided the sim tray with the phone. Though they took 12000 plus.
While collecting the phone i confirmed if all the issue are fine and did confirm twice about water resistance and the staff said that they did check the water resistance and its fine. Even when my phone was cracked the water seal was tight.

As s7 edge is a ip 68 certified phone, before the repair i used my phone in pool and other water places for more than 30 minutes without any issue but now after the repair the was under water for a minute about a depth of 6 inch in freshwater but water went inside my phone.

Today i had been to samsung service centre and the staff there are so rude and do not take our queries.

I did my phone service in samsung mobile service center (Vasavi telecommunications) yelahanka, bengaluru, karnataka 560064

Now i need a resolution or i need a replacement since my phone is still under warranty or i need my money back.

Samsung service including the ceo desk is worst.

Never recommend samsung to anyone.

I used samsung s plus, s2, s3, s4, s5 but none had issue like in s7 edge.

Samsung service level is pathetic.

Do remember that do not justify as its water damage its a phone with ip 68 rating and it should hold 5 feet depth for 30 minutes, but due to poor service and repair 6 inch pure water for a minute as damaged the phone.

Iphone and sony have better service. Kindly let me know a good resolution.

Imei : 357327/07/125267/6

Serial : rz8h50tgf32

Hi,

Service request: [protected]

My samsung front loading washing machine had motor bearing noise, so raised a complaint on 13/may/2017,
Service engineer visited and told to arrange a new motor and visited after 10 days, but new motor was not working,

Service engineer again re-order the new motor, after one week turned up with same motor

Again after one week, to my surprise came with same motor which was agin not working

4th time came with new motor again it was not working, but old motor ws working

5th time two guys came and checked pcb and motor, but again no resolution
I was told pcb has an issue, after this motor display stoped working
I wasalso told that wshing machine will goto service center

To my surprise on 16th june they closed the call, and i recieved and sms that we hope your query was resolved satisfactorily

I called service engineer and asked to just replace the motor, and was told motor is not there, so have to reorder 5th time

I call service helpline number on 17th june, and asked to escalate the issue,
And called 3-4 time, but no response from samsung..

Samsung: please stop laughing at customers problem,

New customers beware..

-rohit

Mobile j7-prime samsung purchased from croma preet vihar east delhi on[protected]. After five days mobile not worked properly and contacted service center east delhi shakerpur. Mr asif supervisor informed that liquid is there and it to be repaired and estimate cost 10000 which is not acceptable as under warranty. But actually nothing. Below i am sending photo of opened mobile and showing nothing like liquid.
Ankit wadhawan m-[protected]

Hi, i'm navi resident of sector 76, noida. We are using a refrigerator of samsung. Before one moths everything was fine but but suddenly i faced a problem of low cooling. I complained in samsung customer care 12 day before and on 9th june my complain got resolved by feeling gas in my refrigerator. But then again i got the same problem of no cooling since last three days. I again complained in customer care my complain no. Is [protected]. Yesterday i called the customer care executives said today is sunday no body will come to solve my problem it's off on sunday... But in my knowledge there is no off on sunday. Anyways they gave me time of today morning at 11am. They said an engineering will definitely come an solve your problem. But today nobody came and when i talked in service center hcl services limited sector 3 noida... There i talked with mr. Bhawan singh whoes mobile no. Is [protected] he said they have off today no one gonna come to resolve my problem. I requested him that i'm suffering a lot without refrigerator since 3 days in this summer session. But he denied to send anyone today.
I just want to ask is this kind of services samsung is providing to their customer. Sumsu is a good brand name. I think the people who are representing this company shouldn't spoil it's brand image like this way.
I'm anticipating a positive response from customer support team. And i wish my complain get resolved as soon as possible. Because life without refrigerator in such a chilly summer is lke a hell.
Here i'm attaching the photograph of my recent service bill
Kindly do the needful.
Thanks and regards
Naveen gahlot

Hi. I have a samsung s6edge sm-g925i. It was all working very good until 20th may 2017 when the device asked me to update to android 7. I downloaded android 7 and allowed it to install overnight. Morning i wake up to see that its stuck in boot-loop and i the phone keeps on restarting. I took the phone recently to samsung authorized service station (Bill number :[protected]) to my surprise they say that the mother board is corrupted and is not accepting any software. It will cost 12, 000 inr to repair it. This is completely baseless. This was all because of the android 7 update and they ask me to change my mother board. There is no fault or mistake from my side, why should i pay this large amount for the repair. After contacting samsung, they say they cannot do anything and i have to get the repair done and pay for it.

Faulty fridge, sold by samsung that they had to replace the chip board. With in one year again ice dorms and soils the food in the fridge that my son had a food poisoning problem for 5 days. We trust samsung brnd and buy, is this the trust elevel samsung can deliver?
If i pay 3, 000 rs less will you accept? Then why should i accept defect product?

Model rt47k6358sl/tl/2016

I have received a defective led tv. The tv was found to be defective within 2 hrs of installation. Samsung is trying to avoid the guarantee which was assured while purchasing the tv. Instead a wild allegation without any proof is being made that the defect/damage occured at our end. To prove my point i have even sent several photographs to the samsung executive mr. Farhan on farshan. [protected]@partner. Samsung.com. I have challenged the samsung service personnel to prove that it was our mistake, but they failed to come up with any scientific explanation.in this manner, the warranty promised by samsung becomes highly questionable!! The complaint no. Is [protected].. I have been using samsung products for last 20 years, but this experience of one sided, high handedness has left a bitter taste.

My earphone was not work properly which is in underwaranty but my near samsung service center sec3 noida doesnt change it. And 2 nd time i written same complain to remind you but still no sollution will be occur. I have 2 smartphone of samsung they both are not properly work. I m using samsung j5 nd recently i visited to samsung center to change display and after that my jio sim doesnt support in my mobile
Regard arpit
Mobile no. [protected]

Respected sir / madam,
I am g. Gopal from visakhapatnam, a. P.

My mobile details are model no: sm-j700f/dd
S/n:rz8ga0wd3ry

I had purchased my mobile on oct 2015. Within the span on 1year i got started no. Of troubles with this model like hanging up the applications and finally now in the month of jun 2017, it was hanged up with stating the samsung logo only. I tried to restart again showing same thing. I had given to samsung service center even though no use they also escaping to do the troubleshot with this mobile. So, i want the final clarification with concerned authority from the samsung mobile company to resolve the issue or else i will file complaint to consumer court.

Myself, vishal jalu - resident of 82 golaghata vip road, 6th floor - aradhana apt. Kolkata - 700048.
I bought this refigerator in my mother's name - meera jalu in august 2016.
I started facing problems of refrigerator not chilling since 02/05/2017 and had been complaining since 07/05/2017.
Technicians (Both junior & senior) from gr tech, bangur avenue (Authorised service center) could not fix the problem even after visiting 6 -7 times in may, refilling gases, changing compressor, etc.
After repeatitive requests for replacement or refund of the product from the customer care, they asked to let the technician try for the last time before initiating the refund process. But they failed again and still not ready to help me out with either of replacement or refund.
I am staying without refrigerator from 1 & half month in this summer. All my food and other goods get perished and rotten. Thats too much of wastage. And top of that we are suffering this even when our fridge is under warranty. There is no help or visitor since last 15 days. Kindly help.
My contact no. Is [protected]
My email address is vishal. [protected]@gmail.com

I need refund and replace my order of samsung power bank and handfree which is not properly working and it's demge products and it's available at low prices in market so i want it returns and refund my money please collect it from my delivery address as soon as possible i will compelling in customer contact my brother is advocate so please proceed it
Regards
Rajesh patel