Samsung India Complaints & Reviews

Last year i purchased a samsung single door refrigerator, only one year refrigerator work well now the compressor is the faulty, samsung representative visited on 12 june 2017 & told me your refrigerator will repair. Now the technician call & told me the compressor is not available it will take some time to restock. I never thought that the service of samsung will bad but now i get it, never purchase samsung home appliance.

Order no [protected], both power bank and bluetooth are duplicates so not warking preperly, i[censored] r trying to cheating with ur customer them ur company abolished with in a short period, now what i do with this power bank and bluetooth please give me suggestions to a further dear with u, i hope ur should be consider my case, and give my original and good quality power bank and bluetooth, thanks

Hi,

I have purchased refrigerator on 12th june 2017. When it reached at my place from the samsung dealer. It was not working. Three hour i have waited and and tried but no luck. Whole night my family could not sleep because of harassment. I paid 40000 for that fridge.
On 13th june i complained demo team came to my place he said technician wil come. Technician came to my place at evening he said this is totally dead both pcb needs to be change. I was fully harrassed by samsung product and team. He said he will come on 14th june at morning. But no one came. Today at 4.30 one technician came and said pcb needs to be change that i already know. I was thinking technician will come with solution but he said he did not have the information regarding psb. He said he willcome tomorrow.

On 13th evening i called to customer care for complaint. I said to the executive please transfer my line to voc. He said please tell me your concern than i will do the needful. I explained all the story. He said wait he is transferring the call afetr the 2-3 mintues hold he said his seniors are buzy. I will arrange the call back. By eod you will get the call. But i did not get any call yesterday. Today i called to customer care he said software is updating. Will arrange the call back.

According to samsung was good brand now product and services has proved me wrong.

I am not happy with the product and services. Totally dissatisfied and harassed.

Please provide the ceo or md or any senior person email id so that i could escalate this matter.

I am also running the call center. I know the value of service

Varun mittal
And

I lost my mobile phone on 09/06/2017, it was stolen by a mobile thief. And want to block my mobile because it contains lots of important documents. Please block my mobile number by which i can avoid trouble.

My imei numbers are. 1. 358213/08/041771/7 & 2. 358214/08/041771/5
My alternate contact number is [protected].
Please note it and proceed accordingly.

Thanking you
Sourav paul.

Hii,
M purchasing the samsung c9 pro handset from last month from day one m facing charging issue m going to samsung care and submitted my phone on dated 09/06/2017 he will tell me that ur phone will be return back after 3 days but still phone is not repaired plz provide us some solution otherwise will going to cusumer court..

Work order details
Work order no= 25615
Model no smc900f
Service center address= 1st floor nagpal complex opp drm office bikaner
Service center contact no=[protected]

Tikam chand
[protected]

Sir,
The ujjain's samsung service centre i. E. Palak agencies try to make me fool when i go to them to repair my phone samsung galaxy s3. The phone was not reading the sim in slot and rather than solve this problem they just update the software and made the bill of rs 230/-. Even after that the problem remain the same. I am also sending you the bill vide attachment. Moreover the staff is not providing any bills to the customers and says hamare system me sara recorf rhta h. When i emphasise then only they provide it to me. Please take some strict action otherwise no body will have faitj in samsung and it may loose its brand image due to the cheating behavior of the staffs of palak agencies ujjain. Amarrndra pradad yadav

Dear. Sir /madam
Mera complaint hai ke samsung model no — rr19m1822b2/hl
S/n. 03u24paj400927v
Refrigerator ke body me dent hai maine complaint kiya tha 31may 2017 ko company ka engineer 1june 2017 ko aya aur bolts hai ke water botel girne ki wajah se body ko dent pada hai jabke a is a bilkul nahi hai uske bolne ka tareeka itna kharab tha ke main shock hogaya wo apne aap ko ek technician nahe balke samsung company ka maalik samaj raha tha aur hamne complaint karke usse pareshan kiya usko karne me pareshani horahi hai to wo salary kis kaam ki leyta hai aur dent ki jaghah pe ek white sticker laganey ko kahta hai aur refrigerator ek bar leliya tho body damage hogayi to company'uski zimmedaari nahi legi
Chalo uski baat maan bhi letey hain water bottle girne se body ko dent agaya
Bhai kisku chutiya banare tum log water bottle ka weight kitna rahega agar weight raha bhi tho new fridge pe dent padta kya
World famous samsung company ke itney poor quality hai agar tujhe mere fridge ka solution nahi mila tho samsung
Company ku pura bulley me mila detun
Maaka bhosda samsung company ki aur maaki chuut samsung company ke technician no ki salon agar mera refrigerator ka problem resolve nai karingey facebook pe youtube pe samsung company ka fraud duniya ke same launga

I have samsung j2 pro its serial no has rz8h71msowy. I was visit done at grover computers electronics opp bajaj photostat, jagadhri road yamunanagar 135001 haryana asc code 3388994 on date 9.6 2017 i was given my mobile for repair his switch on key not working. That he repaired also said we are replaced required parts. But after 4 days i have getting same problem. [protected] plz do need full.

I bought samsung c7 pro on 17 april 2017 last month and it was not working properly. One time the mother board crashed and i gave for the servicing. I got it back few days back but again the sam problem occurred phone restart automatically an not able to start. I want my money back it's not worthy what i paid for it. Because it's not trust worthy now.

Pardeep antil
[protected]

I went to samsung service centre at port blair about my samsung j2 not working properly but when they checked my mobile and told me to change my mobile board due to getting wet by moisture which is under warranty period but they make a bill for checking charge instead of that they demand rs 3800 for changing board.
After while i checked it outside and it's worked in cost of rs 200 only.
Please don't give such a response and be polite

Dear sir

I have lodged the complain against regarding installation a led on 02/06/2017. My complain no is [protected] & mob no. [protected].
But till today i. E 12/06/2017 i have not got any satisfactory reply at your end.. When a make a call customer care they wll alwas told us sir aaj ho jayega.. But not that day came.
Please look this matter seriously... Otherwise i will go consumer form...

Thanks & regards

Arun kumar ray

Hi this is dinesh from bangalore i had bought my samsung s8 on 11th may 2017 with in a month there was gaps forming in between phone and back panel, and i submitted my phone to service centre on 8th june 2017 for the same issue, after 3 days the service manager is telling thats manufracture defect and they will replace that back glass, well this is the quality of samsung and the service of even customer care is also worst, if within 1 month if there is such hardware issue with the phone even after service the same problem will persist, so need a replacement or money back of the phone because it's a premium phone samsung s8

Service job sheet no.[protected]

Hi team,
I am writing today to complain of the poor service i received from your company since 8th april when i got samsung s8 mobile phone.

I had pre-book samsung s8 on 30th april but still i have not yet received free wireless charger from samsung. I have followed terms and conditions to avial free wireless charger. But still they have been saying "we would like to inform you that regarding your concern we are arranging a call back for you from our higher escalation department."

My reference number is: [protected]. Its high time now

It's been more than a month now but still no solution given from samsung india

I hv complaint many times by phone and live chat for samsung refrigerator. But no response from service center at anand (Gujarat)... Very rudely people after paying money they are refusing to giving computer bill​. Even not telling part mrp which is not on the packet (Relay switch). Later i find out they over charged so not giving original bill.. I paid 1350+350 visiting charge.. After refused paying bill i found out relay switch cost is only 350... Wanted money back and compassionate

My s8+ pre-booking confirmed id is[protected]

I haven't got the wireless charger they promised to give me with the pre-booking.

They charged me extra 4999 for prebooking the s8+ mobile but now after that they are telling me to reedem it from an app but nothing happened after i install the app. So its a total fraud.
And now they r telling me that the offer is expired so they are straightly saying that your 5k money is forfeited.

Why should i have to face trouble when i already gave my money its now their duty to give hand it to me because thats what i paid for... Why should i have to face trouble by searching inside a stupid app which is not reliable.

I want my 5000 refund on my account from samsung

Contact me on my mail if any solution is found
[protected]@gmail.com

Hello,

I am writing this mail to complain regarding the service of samsung. A few weeks ago (To be exact 3 weeks ago), my dad's tv conked off due to some power issues due to lightening. It was connected to a stabilizer and was under warranty period. The technician came the next day and said that he had to get the part from kochi's samsung godown. When there was no response for 2 days, my dad called up the samsung service center and was told that the part had to come from chennai as it was not available in kochi. It's been 2 weeks almost now with the part still not being received. My dad and i have been calling up numerous times and all we get is apologies and apologies. We are totally fed up of the way samsung has handled this. I mean does it take more than 3 weeks to get a part within india itself. Samsung shows big ads mentioning about how dedicated their service is... It's all a hoax. The sr request no is : [protected].

One thing we have decided is that samsung has lost a customer and i will make sure that the service they do is mentioned everywhere.

Hello sir/madam, myself arshdeep sidhu, membership no[protected], i have purchased refrigerator model no rt47k6358sl/tl, gross capacity 465ltr dated 9-11-16 at 1:51pm amt 54500/- from ur dealer in bathinda named as bhatia electronics address scf 1 the mall near railway station bathinda, there was problem occur in refrigerator on 14-april-2017 as it suddenly stop working during night nd when we opened the door it was smelly nd we call ur dealer nd he provide us ur customer care no nd we made complaint refno [protected]nd engg came nd resolved the issue nd nw at present same problem occurs again on 8-6-17 nd we call ur dealer nd he replied that he will send some engg to check it, next whole day he didnt pick phone nd on 10-6-17 he picked ph nd rudely replied call customer care its nt my duty, we called c. Carelodged complaint ref no[protected], they snd engg named jasi contact-[protected], after checking he said its bad model u purchasednd this model is full of problems, one part need to be replaced which is nt available nd u have to wait until we get it nd nw nobody is picking our ph, today as on 12-6-17 mr bhatia replied complaint any where u want my duty is to sell after that im nt responsible nd we r totally disturbed nd harrassed nd nw even c. Care executive is saying wait fr another 3-4 days, our whole stuff has been damaged in refrigerator nd we r in big trouble nd today we have decided nt to keep this refrigerator any more nd want our money refund so plss help us with it.

Dear team,

I have purchased samsung galaxy on-5 before more than 1 year but the battery of this phone is not working. I have try to buy the battery through e-store but they are advised go to service center.
I am going several service center in kolkata and durgapur but they says there is no battery sale in our service center kindly buy to other shop they also suggest so many shop name.
I have says to service center staff book my order and kindly provide the same after few's days but they are says this not possible for us.
Name of service center where i visited :-
1) service center name:sanchar electronics pvt ltd
Address : p-163,
C. I. T road,
2) salt lake kolkata.

3) samsung customer service near city center bus stop durgapur.

I am very disappointed with the problem and i suggest to you kindly mention on your sales invoice there is no service provided by me after sales.
Kindly arrange the same as soon as possible.

Sir,
I dr. G. Saravanan working as a professor, had bitter experience in samsung service center, i will bring the points for your kind view for the betterment of the samsung customer as like me.
December 2016:
1. I purchased j5 prime mobile (Model:sm-g570fzkdins) in samsung showroom, brookfield mall, coimbatore on 27.11.2016.
2. I had the back button sensitivity problem in phone, it was also realized by my family members, college colleague. Then first i approached showroom they said that it is manufacturing problem and direct towards service center.
3. I approached authorized service centre ([protected] s. J. N. Electronics, shop no.258/1, first floor coimbatore 641044) within seven days, engineer never agreed the problem and said all the mobiles are in samsung like this only do not compare with other mobiles like htc.,
4. I received the verification call, that time also i told the problem still persist, they told me to go to the service centre once again but i received the same answer from them.
June 2017:
1. I had a problem in home key, speaker problem and persisting back button sensitivity problem, i approached same samsung service centre on 08/06/2017, they said that they will call with in a hour, but i did not receive any call.
2. Next day 09/06/2017 at 11:17 am, i called to center; she told we order the spares yesterday, within the warranty period, no need to pay, everything will be cover, i clarified it by repeated questions.
3. 09/06/2017 evening i received the call from center and told that it won’t cover with in the warranty period, i asked why are you changing your words, they replied because of our clearance of pending without seeing we put order. I asked what the other option is then he told our engineer will call you, i did not receive the call.
4. 10/06/2017 afternoon (4:15pm, 4:18pm, 4:19, 4:21, 4:25, 6.48pm) i tried so many times, no one lift the phone
5. 12/06/2017 i only called at 10.07am, they told engineer said that i have to be there then they will tell the fact.
This type of response is the first step for to bringing down the organization, please consider these points and make the necessary steps and do the needful for me.
Thanking you,
S/d
Dr. G. Saravanan

Hey samsung, we know you're here to make business. Do you know some of your "customer support (Really?!) executives" are a bit too supportive? :/ i happened to be in the samsung customer care chandannagar (West bengal), service center id is: [protected] - - vaishnotelecom for repairing my galaxy a5. The support "executive" piyali dey picked up the phone and reported that my device is not repaired (Even after 1 week! :o she told me to pick that up positively in 2-3 days i. E. On 8th/9th june)! I kept calling'em up & not even a single time they picked that phone up until i reached probably the 100th time milestone! Someone named dipak roy picked up the phone & kept talking # & i told him that i want that phone in an hour, he confirmed it's fully repaired & i can pick it up immediately if i want to! (Strange isn't it?)
My mother reached the customer care in 2 hours today & someone there told her"you are talking too much over phone! Go sit at the backside, we'll serve you when we want to! And one bloody "executive" threatened her that "do whatever you want to!" when she told 'em that she's gonna complaint to samsung about this nonsense & bad behavior! I want immediate action against that piyali dey & that "threatening guy"! Hey samsung, if you can't setup a proper customer care, don't do it!