Samsung India Complaints & Reviews

My earphone was not work properly which is in underwaranty but my near samsung service center sec3 noida doesnt change it. And 2 nd time i written same complain to remind you but still no sollution will be occur. I have 2 smartphone of samsung they both are not properly work. I m using samsung j5 nd recently i visited to samsung center to change display and after that my jio sim doesnt support in my mobile
Regard arpit
Mobile no. [protected]

Respected sir / madam,
I am g. Gopal from visakhapatnam, a. P.

My mobile details are model no: sm-j700f/dd
S/n:rz8ga0wd3ry

I had purchased my mobile on oct 2015. Within the span on 1year i got started no. Of troubles with this model like hanging up the applications and finally now in the month of jun 2017, it was hanged up with stating the samsung logo only. I tried to restart again showing same thing. I had given to samsung service center even though no use they also escaping to do the troubleshot with this mobile. So, i want the final clarification with concerned authority from the samsung mobile company to resolve the issue or else i will file complaint to consumer court.

Myself, vishal jalu - resident of 82 golaghata vip road, 6th floor - aradhana apt. Kolkata - 700048.
I bought this refigerator in my mother's name - meera jalu in august 2016.
I started facing problems of refrigerator not chilling since 02/05/2017 and had been complaining since 07/05/2017.
Technicians (Both junior & senior) from gr tech, bangur avenue (Authorised service center) could not fix the problem even after visiting 6 -7 times in may, refilling gases, changing compressor, etc.
After repeatitive requests for replacement or refund of the product from the customer care, they asked to let the technician try for the last time before initiating the refund process. But they failed again and still not ready to help me out with either of replacement or refund.
I am staying without refrigerator from 1 & half month in this summer. All my food and other goods get perished and rotten. Thats too much of wastage. And top of that we are suffering this even when our fridge is under warranty. There is no help or visitor since last 15 days. Kindly help.
My contact no. Is [protected]
My email address is vishal. [protected]@gmail.com

I need refund and replace my order of samsung power bank and handfree which is not properly working and it's demge products and it's available at low prices in market so i want it returns and refund my money please collect it from my delivery address as soon as possible i will compelling in customer contact my brother is advocate so please proceed it
Regards
Rajesh patel

Dear sir,
I would like to inform you that my double door refrigerator of model 2007-8 is give trouble to me for quite some time. I made complain to samsung custom care using their number[protected], several times. Last month their person (Sent by s. V. Electronics, hyderabad-32) visited my home and vide call no. [protected] and replaced the compressor on dated 18.05.17. I have paid an amount of rs. 9000/- approx vide bill no. 8849 dated 18.05.17for repairing my fridge and they have given warranty for six months. After one week of repairing the fridge once again start giving problems. Last 15 days i have given several complain to their custom care department but no body has bothered to attend my complain..
I do get phone calls from their hyderabad office that our person is coming tomorrow for repairing. But till now no body has turn up. Therefore, i request you to take necessary action in this regard.

Hello,
My name is yusuf zindran, i had purchased a samsung s8 plus from samsung store in adheri called the ssk retails pvt ltd. I had pre booked the phone in 28th april 2017 and i got a letter from dem for the pre booking but did not receive any sms abt confirmation. Letter screen shot is attched below.3rd may i got the phone s8 plus. I had specificly pre booked the phone coz of wireless that was been given if you pre book. After getting the handset the samsumg store entered the sim and activate the phone bit did not inform me to keep the sim inserted for over 7days to get the wirless charger option in my galaxy. After few days i got the tumi cover option. I called the samsung store and from 7th may till 7tj june they have been trying ti get in touch with my galaxy statin i had pre booked but the my galaxy team doesnt want to understand and they kept saying im only eligible for tumi cover which is not tue case. After rlthat i was tld by samsung store to directly send email to them abt the same i did as well bit they are saying the same dat im nit eligible for wireless.. And dey said plz send the pre bookin sms and we will get it resolved but samsung store people have not sent me any sms at first place which is a fault from their end. Secondly to keep the sim connected in the phnoe for 7days was also not informed because of which i have to suffer and the only thing coz of which i had pre booked the phone im not geting and im really not satisfied with the service and i need to complaint abt dis to first get it fixed and to escalate even further abt the hassle dat i have to go through and a loyal customer with samsung i have not been treated well at all. Please get it checked and revert back as dis needs to be escalated coz a big company like samsung cant treat their customer in this way.

My details - yusuf zindran
Cont no - [protected]
Email - [protected]@gmail.com
Pre order date - 28th april
Activation date - 3rd may 2017
Imei number - [protected]

I have already complained to samsung care about my mobile servicing against reference no.[protected] when i visit to samsung authorized service centre then they refuse to work on it under warranty basic because they thought my phone is an internal and external damaged but it is manufacturing defect from company not a single damaged spot found on my mobile. Now i'm helpless

Hi,

I purchased samsung galaxy s7 edge on 31/05/2017 from samsung authorized showroom in phoenix high street mall, lower parel mumbai.
Phone is now not booting up and it has stopped working. My wife went to the same showroom from where we have purchased the phone but they completely ignored her and are not responding.

Its been the worst customer handling experiencing that we faced. It wasnt expected from samsung.

We would need phone replacement since its only been 2 weeks since we purchased the phone and now its not starting up.

I bought one above mentioned tv and after running it for 5 months i noticed small line at two places at the bottom of the screen before i giving complaint. The screen goes blank, i reported the matter with samsung india vide registered service order no.[protected]. They send person to verify the issue and found my complaint & next day they bring new board and fixed, again same issue occur while fixing, they checked & informed the panel was failed. Its in warranty. & i also put insurance for this product.

... They also informed due to ant entry the tv was failed.
U guys not advised about it while buying this product.
Now the guys says, it may charge & i need to spend half of the tv cost.

Even they not providing the reports / failed parts photos...

Seems they trying to cheat me.

Its ridiculous.

I feel cheated and totally surprised about it..

I want to make complaint in consumer court.

I need replacement / service on foc...

Actualy i have purchese new phone samsung a9 pro when i m using this phone suddenly i hsve recieved this message: you are selected for 350, 000g. B. P in samsung 2017 uk drw. Kindly send your name, add, phone no, age, job. To:samsung1.[protected]@hotmail.com

Recently i have recieved this type of msg is this true

My no is [protected]

We have a problem with our samsung top load washing machine, we currently reside in guntur. After we raise complaint through customer care, a technician has been allocated. The technician who came to home says there is no problem with the machine and left. We still face the problem while the machine is filling water. Another technician has been allotted and this time the technician call us before coming and demanded 402 rupees to visit home even if he doesn't fix the problem. This technician cancelled our call while we are talking to him. Irresponsible technicians in guntur, andhra pradesh.

Bought a samsung n8000 tab in the year 2013. Now the motherboard is having issues. When i asked can we repair the board, they said no. Then i was decided to buy new board, but the service technician said the motherboard was stopped by samsung and can't be replaced.

I am decided to log a consumer complain against samsung india and the service center.

Spent 40k for a tablet and unable to repair it. Isn't it disgusting???

Regards

Umar majid
[protected]@nitsri.net
Ph. No. [protected]

Hye i m arpit from noida and i have 2 smartphone of samsung
And in my samsung on 5 model which is in under 6 month waranty and my earphone are not prperly work so i want to replace it from your service center sec 3 noida but your technician said that your earphone part is not available so u can submited your mobile for 2 working days which is compulsory. And i am using jio sim in my mobile then he said ur jio is also not properly work after submitted mobile because samsung on5 upgrade version does not support jio volte. That is my big problem and same problem in my second mobile j5 which is upgraded by service center before 1 month then same prob occur my jio sim is not working in my j5. Kindly check this my mobile no. Is [protected]
Thank you

में और मेरा भतीजा अन्नपूर्णा रोड़ पर बाइक से जा रहे थे और आचानक दूसरी और से एक बाइक सवार सामने आ गया जिससे हम एक दूसरे से टकरा गए हादसा 11 जून 2017 अन्नपूर्णा रोड पर दरगाह के पास रात दस बजे के करीब हुआ उस समय में बाइक पर पीछे बैठा था और मोबाईल मेने जेब से निकल कर मेरे सीधे हाथ में रखा था और टक्कर वजह से हम रोड साइड पर गिर गए जिससे मोबाईल मेरे हाथ से रोड पर गिर गया। जिससे मोबाइल छतिग्रस्त हो गया।

I have ordered a power bank which is fake so i want to return it to dealzkart. As shown memory card with it was missing. A lot of customers are complaining about this product. So help us. We paid 900. Make them return plz help us. My dealzkart order#[protected]. So plz help me fast. They shown a 64 gb memory card but they had not sent it and they cheated me so please help because they are cheating a lot of people do it fast please

I have orderd 128gb memorycard and jbl deadphones with 25000 mah powerbank.in the website they show premium products but in reality the products are fake i want my money back please help... Please i need my money back as soon as possible please other people stay back from these fake companies. The salesman is also not returning the product as his number is switchoff please can anyone provide a proper mobile number..

Dear sir,

I am been always a patron customer of your company i have purchased samsung j7prime & paid 16900/- 20 days before but last 3 days i am having some issues fingerprint sensor, option key & back key, hence i have taken the mobile to your service centre but they have told me that the due to moisture there is some fault in the mother board hence they need to replace the mother board, option key, back key total cost 10, 529 /- but right now option key & back key are working ok,

• so my question what kind of checking they are doing.
• how come 20 days old mobile getting damaged by moisture
• being a patron customer should i except this kind of service.

I have samsung tv set in my home, samsung refrigerator & 4 to 5 samsung mobiles we always treat samsung company as our own family member & no other company we put our blind trust regarding quality & product rather then samsung, hence it is my request to repair my mobile free of cost or if possible please replace the same.

We are all putting our blind trust to your esteemed organization.

Necessary relevant document attached in the complaint.

Thanks & regards
Souvik chakraborty
Mob:-[protected] / [protected]
Mail id:- [protected]@gmail.com

Product name and mode number: samsung phone – c900fzkdins (C9-pro)
Serial number:[protected]
Invoice number (Attached): chnri[protected]
Invoice date: 21-feb-2017
Complaints (Refer to 3 attached complaint text and case details – ‘confirmation default template’ – 3 files):
1. Complaint # 1 on 15-apr-2017
2. Complaint # 2 on 13-may-2017
3. Complaint # 3 on 18-may-2017

Proof of email interaction with 2 samsung team executives:
1. Interaction with ms. Sapna on phone and email on 15-apr-2017 (Refer attachment – ‘re: mr. Singh’)
2. Multiple telephonic interactions with ms. Sushma and last email interaction on 17-may-2017 (Refer attachment – ‘re: reference complaint number [protected]’)
3. Interaction with pradeep yadav and reena verma 0n 13 and 14 jun 2017.

Background:
My complaint was primarily on the faulty data cable of my c9 pro smartphone. I procured the phone in pre-launch vide invoice date 21/feb/2017. The purchase was made through the b2b channel against my corporate email id [protected]@xxxxxx.com.
I have been facing the issue with the charging/data cable since first month of the purchase of the phone. I have personally visited the okhla service center on 26/mar/2017 and 04/apr/2017. There i have been dealt by a lady (Don''''t know her name) and also by dharmendra kumar and neetu joshi. I have also spoken to ramandeep over the call at a different point in time.

I have written multiple emails with the customer support and ceo desk on 14/apr, 15 apr, 13/may 2017. One of the reference complaint number [protected].

My case has been majorly dealt by sushma sharma &ltsushma. [protected]@partner. Samsung.com>, and also by sapna srivastava &ltsapna. [protected]@partner. Samsung.com> from ceo desk.

Summary issues:
My complaint about data cable is on the poor charging speed. This minor issue has created a ripple effect, and now i will be filing a complaint on the following concerns:

1. Data cable is an external accessory hence it should replaced without having the need of connecting the phone to the service center system. I have been dealt by service center personnel as well as customer support / ceo desk in such a manner that it has been causing unnecessary inconvenience to the customer. Even if there is a requirement to connect the phone to the service center system then i need written assurance that absolutely no damage will be caused to the mobile data and it''''s privacy/security.

2. I have noticed that the company''''s personnel are adopting inappropriate methods of dealing with customers. For instance, they are showing my phone as ''''out of warranty'''' in their service tickets to cater to the within warranty products. For their flaws and lacunae in the processes of the company they are making customers cause significant inconvenience by making them visit to the service center repeatedly. They have also created an insecurity in the customer''''s mind that the data in the phone of the customer.

3. I see that there are no standard / pre-defined protocols in the company due to which i have been hearing multiple versions of the company''''s procedures and feedback. For instance, i was first told by sushma that connecting the device to the phone is required just to check genuineness of the phone and customer and it has nothing to do with data of my phone. Later i was told by ramandeep that there is a possibility of data loss because of the company procedures to replace an external accessory that has no relation with internal functioning of the phone.
As far as genuineness of the customer complaint is concerned, i would also like to specify here that since beginning i have shown original invoice as well as other necessary details about myself to the service center as well as customer support / ceo desk.

4. Since beginning, i am experiencing a reluctance from the samsung''''s team to give the customer a smooth support on the issue. This has been strongly evidenced by the aforementioned points.

5. Due to inefficiencies of company''''s personnel, i had to visit the service center twice and contacted the customer/ceo support so many times, and still not got the replacement.

6. Lately, the company''''s personnel are not being responsive. They are not picking up customer''''s phone calls and responding to customer''''s emails.

As i mentioned earlier (In disclaimer), i have explained the issue in the multiple emails that i wrote to the customer support as well as the telephonic interactions with the above mentioned personnel, i am not repeating the details on the case. I have also shared the copy of the invoice and service center tickets that i have as evidence in my earlier emails. Please refer to my earlier emails and minutes of telephonic conversations for further details.

Final expectations:
To avoid any legal action against the company, you may do one of the following:

1. Even if you would want to connect my phone to your system as your standard procedure, then in such a case give me a formal / written assurity on 2 things - that - if you connect my phone to your system then there will not be any loss of data caused to my data and also privacy of my data will not be compromised.

Or

2. Get the data cable replacement arranged at my residence without any further delay and hassle to the customer on the basis of invoice copy and other details that you already have.

Or

3. Return the merchandise and refund me the entire money that i paid while making the purchase.

My work order number is 4112. My phone is under warranty and i have given my phone to "pristine electronics & solutions - opp water tank, btm 1st stage, bangalore" as the battery is bulged and for just replacing the batter it is taking more than 15 days what kind of service you people are giving. I have bought a phone of rs.48000 and such services you provide. One of the agent over there is saying that i am not aware that phone is there, another is always saying 2 days more it ill take every time i contact them and more over they never recive the call, i have to call them for the whole day then they ill answer one call. I never expected such services from samsung. I ill never prefer a phone of samsung in my life. As i was planning to take s8+ but after such services i am dropping my plan.
I am in urgent need of phone.

With kind regards it is to bring to your kind notice that i have done complaint regarding air conditioner about a month ago. Your person visited but they neither check the a. C. Nor given any satisfactory answer, they even charged from me as per your terms but they didn't provide me any receipt for the same.
It was really unsatisfactory service from your part. Please see over the above matter.
Kindly look over the above matter and reply me as soon as possible, otherwise i will be helpless to file a suit in consumer court.