Samsung India Complaints & Reviews

I have purchased the samsung curved led 102 cm 40j6300 on 25th jan 2016 through croma, but unfortunately this year its panel was damaged so we logged the case with samsung - request number [protected], [protected] to replace the panel. Technician came and he provided the quotation which we agreed upon and gave the advance but later he came and informed that panel is not available and company has stopped making the panel, technician informed that they will take the tv and pay us the money after deducting the panel cost & 17% depreciation cost of the asset from the invoice...
Its just 1 year and samsung has stopped manufacturing the spare parts of a product which they launched a year back whose mistake it is?..
We don`t want to sell the tv and why should customer bear depreciation cost?
We opted from samsung because the parts are available in india as its make in india otherwise sony is much better than samsung

Samsung should arrange the panel or remove the depreciation cost. But stop fooling people for your benefit.

Thanks
Sushant

Phone stopped working from a factory defect 13 days old. Sent phone back to be fixed Samsung won't fix told me will send refund. Never received refund call Samsung was on the phone for over a hour and half to find out they never sent refund could not answer why they never sent it. Asked for supervisors to talk to them about why never sent refund and was put on hold for another 20 minutes just for them to hang up on me still no refund no answer nothing.
Worst company will never buy another product from them.

Hello sir/madam,

I had booked a call with samsung service center on 18th may 2017 (Call no - [protected]) for my three years old samsung split ac of 1 ton model no-ar12hc5tsncnna.

The problem that i was facing with my ac is - when the ac is switched on, after running for few minutes the rccb tripples down.

The call was forwarded to cool point which is the authorised samsung service center. The engineer cam to my house on 18th may itself and he had detected that it was the issue with compressor. This is what he wrote on the service acknowledgement document-"compressor defect outdoor defect urgent tcr-1269 inr 288/-". Inspection charges of rs 288/- was paid to him on that 18th may.

Outdoor unit was lifted on 19th may 2017 and on 24th may it was informed that condensor, capacitor and capillary tube has to be changed and an amount of rs 7642/- was charged for the same.

The amount was paid on 26th may 2017 to the authorized person of cool point, bill no - p. O. No-cp/tcr/2017 1751. Repaired outdoor unit was brought on 01.06.2017 and it was found that same defect was persisting.
Rccb was tripping after few minutes of switching on the ac.

The authorized person of cool point then told that they need to check both the outdoor and indoor units of the ac. We agreed and they carried both the units to the service center.

Thereafter mr. Samir ghosh of the service center was contacted several times but he couldn't give us any positive response. As per his suggestion, our electric line has been checked and no defect was found. Another ac in the other room (Which is also a samsung ac) was switched on from this connection and no problem was found.

There are few points which i would like to bring to your notice:-

1. Initially it was detected as compressor defect was instead of compressor, condensor capacitor and capillary tube were changed resulting in no improvement.

2. Mr samir ghosh doesnt understand what rccb and what is its importance, which is why is keeps on saying that the ac is working in his service station. You need to understand that the ac may work without rccb for sometime. But since rccb is safety equipment which catches the minor fault in the appliances and thus switches off without causing any harm to the appliances.

This makes me believe that either samsung has hired the most inefficient persons or they are deliberately cheating me.

3. Lastly i urge you to please look into the matter without high importance since we are suffering in these terrible hot days due to some wrong treatment.

I strongly hope your good office will take all the necessary actions.

Many thanks
R kamal

I have purchased a samsung four years back... But now the complain is that the panel of picture tube is not working stated by the service engineer of samsung. So what wehave to do if it is damaged within four years. What is its
Original price. The question is if it is damaged within four years of purchase
Then we have to think to purchase the samsung tv in near future. We are also not informed about the genuinity of the part that weare purchasing.

I have purchased samsung led tv model no ua23fa003ar and type no ua23f 4003! In 2015. My tv is getting off and on automatically by time to time i have check all possibilities like sleep mode, volume, plug off and plug on but nothing has worked! My name is daleep singh my no is -91-[protected] i am living in gurgaon my area pin code is 122001! I request you to get the issue resolved asap

I bought samsung galaxy j5 prime just 3 mnths before.Nw there is a small bending in one end. The end near to volume up and down button there is small bending out wards.It does not slip down. I add some photos here.i use this phone only just three month. Long years am Samsung user, dont met any prblm from ur part. But for this handset face problems. It slightly make a dot in my mind about ur truthfulness samsung.This hand set also hanged once just after one month use.went to authorised service centre, they resolved it. They told that it is due to problm of non removable battery. Am a teacher and home tutor also, use this device as my source book. Samsung i trust u..please solve my problem as soon as possible.

Hi all..

I am using samsung galaxy s6.. From last 18 months.. M facing some issue in that phone.. The phone got hang many times and suddenly before few days.. I kept my phone on charging but suddenly it got switched off.. Then i went to service centre i. E., [hcl services ltd. C-5, new krishna park janakpuri]. They told me that some liquid was there in the phone due to that we have to change the charging connecter which cost u arnd rs.1100.. If the same problem occurs then we also change the battery worth rs.1200 (Approx).. N still the prblm was not solved then we replace ur screen folder..
But after 3 days when i called on service centre no. (011_[protected] then a guy (Arjun) picked my call.. I told him to connect me to vikram who is taking care of the same.... Then arjun told me that vikram is not avilable.. He will be there within 10 mins.
Then i called aftr 10 mins. Agn arjun picked my call nd he told me that still vikram has not come.. Then i discussed my issue with arjun nd gave my bill no. To arjun.. Then arjun told me that mother board o[censored]r phone is not working.. It will cost u more than rs.12000.. I told him to connect me with vikram he agn said that vikram is on lunch.. Than i gave around 15 calls.. But no one picked my call.. Than aftr the same agn arjun picked my call and he told me that vikram will be there within 5 mins. But still they repeated this rubbish.. I called agn so many times but no one gave a single response to me..
I'll take this issue to the higher authorities.. I mean m using a bloody smartphone which costs me around rs.40, 000 and they guys are treating me like i have taken a keypad handset... Very bad and disgussting experience i ever had with a company.. Kindly do the needfull and the copy of reciept is already attached.. And i want a quick response..
Regards-
Puneet bhandoria
(+91_[protected])

Dear samsung comp
Maine 20 may 2017 ko ek j2 mo kharidi kiya par wo dusre hi din chal nahi raha batry garam hona mo swi off hota tha chrging jayda der nahi rahti..
2 bar servicentre bhi jakar koi problem swall nahi hua.... Jis shop se mo liya wo replece karvane ke liye tayar nahi pleas help me mera mo chenge kartoy bill ki details main photos send karta hun

S aher
Shyam. [protected]@rediffmail.com
Mo.

My mobiles had suffered charging port problem on[protected], it is in warranty period, so i decided to visit samsung customer care in pali*, after visiting there, i had faced a v. Bad experience as they are treating customers without respect and they denied service, they are asking for proof that this mobile is not opened by any third party plus without investigating they asked money for changing the mother board, when i ask why they are giving different reasons of damages, but i never felt any complaints other than charging issue. And previously once i have repaired the same complaint from another samsung customer care (Ginger care, 1st floor, p. K tower building, kodungallur, mob:[protected]) on[protected] and they told any complaints within the warranty period will be attended by the company, so its kindly request to take necessary action in this matter & get it repair as soon as possible.

* samsung service center, maitrika communication
White house, near town hall pali
Ph - [protected] (Nagesh)

Dear ceo

It is very disgusting to that company like samsung cheat their customer and no response/action

With great pain i am writing that i purchase a tab from croma. I purchased a samsung tab jmax t 285 gold 18cm sr no. ([protected]/[protected]) on 7th august 2016 from croma at baroda centre square-a015 vadodara gujarat at rs. 13400/-

Few days ago when i put the tab for charging it got heat up after 20 minutes and a small bubble came up at the charging pin area. I took out he charging and showed to croma manager. He checked and found ok and informed me to take out the contact details and other data or it will get vanished. I did so and handed over the tab to croma reperesentative ms monika.in my presence they removed the tuffon screen to check the tab if any damage on screen. They confirmed that there was no damage.

After few days croma informed me that the repairing cost will be rs, 10000/- as sumsung has reported it is damaged.

My tab in running condition when given for repair. I gave it for repair for a small bubble came up and as it was getting heat up presuming it may get burst any time.

Since the tab is in warranty and it is a manufacturing defect i should be given replacement or free repair, you are aware that in the past there were many complaints reported for the samsung battery burst and i am sure if the tab would not have taken out of charging it would have got burst as it got heat up.

I have been following up with croma but there is no satisfactory reply from them.

You are well aware that when we buy mobile or any product online we are guaranteed for replacement for few days after use if not found ok. While this piece was packed and handed over to me only after payment by croma when i purchased. So i purchased it blindly with out any trial keeping a trust on samsung. Just after 2-3 days i came to know that the instrument is getting heat up while charging but i thought that it may be a normal thing since its a tab.

I feel betrayed, cheated by samsung and croma. As inspite of writing at various levels and ceo desk no action is taken till date and i am being fooled by samsung team by time buying answer and without any result.

May i request you to let me know clearly will i get replacement/ refund of my money or repaired instrument? If not i will be compelled to go to consumer forum and initiate other legal course of action and write to social media etc.

Hoping for any answer by tomorrow 6th june 2017.

Ashok shinde
[protected]

From: "ashok shinde"
Sent: mon, 05 jun 2017 19:50:59
To: "customer support", "neha sahani", "support india", "vadodara-centersquar dm1-a015"
Subject: fw: regarding your samsung product

What is the status of my complain.. Will any of you give me answer and replacement of my tab
From: "ashok shinde"
Sent: mon, 05 jun 2017 19:46:35
To: "deepak. [protected]@partner. Samsung.com"
Subject: re: regarding your samsung product

Mr deepak

You were to talk to croma manager and hence i provided you his contact details. You also promised me to give positive answer with in 24 hours but there is no reply from your end.
Kindly let us know what is the status on tab when will i get replacement.

Ashok shinde
Cell :[protected]

From: "ashok shinde"
Sent: sat, 03 jun 2017 18:36:33
To: "deepak. [protected]@partner. Samsung.com"
Subject: re: regarding your samsung product

Dear mr deepak

Thanks for the mail and call.

As per our discussion i have briefed you about my handset problem and also provided you the croma manager cell no [protected] name mr malcom das. I look forward to hear from you a positive reply soon and replacement of my tab as office work is getting badly affected.

Ashok shinde
Cell :[protected]

From: deepak bailwal
Sent: fri, 02 jun 2017 18:54:22
To: "[protected]@rediffmail.com"
Subject: regarding your samsung product
Dear mr. Shinde,

Greetings!

This is in regards to the complaint of your samsung handset bearing model code - sm-t285yzdyins and serial number - rz2h701s3hj.
We tried to contact you on available contact numbers ([protected] & [protected]), however could not reach you.
We would like to request you to kindly provide an alternate number and convenient time, so that we can contact you regarding your concern

Best regards,
Deepak bailwal
Senior executive - samsung india electronics pvt. Ltd.
Desk phone:[protected] extn 9678 (Mon - fri, 09:00 am - 06:00 pm)

Sir,
I replaced my samsung galaxy a8 display for 7400 on saturday from samsung service center after taking my phone back to home the pasting of the display got ditached because of sunday i went to service center on monday morning today nd complained them after 20 minutes they delivered the phone when i went out the display again got ditached i strictly agrued with them again after 20 minutes they delivered the phone i took the phone and went back home when i reach i saw there is a no display from top corner to half they said it's ur fault u gave pressure into it now u have to pay again 7400 for display i asked to let me talk to manager they say we can't allow u my display was in warranty for 3 months all fault was theres... How will i again pay 7400 i am a student please help me sir

Dear sir madam
Samsung refrigerator
Model no " rr19m1822b2/hl
S/n03u24pajv

The complaint of the refrigerator dent on the body was raised 31may 2017 the company engineer visited 1st june 2017
He said body damage by in your mistake
Company not responsible he is rudely behavior i am shock word famous samsang. Company but the company reconciliation was very cheap
He's name rama krishna
No [protected]
Samsung company was cheated me
Dealer 1year guarantee on body
But technician said no guarantee only warranty why r u manipulate on customers

I have purchased a led tv before 1.4 months and exactly after the warranty ended it started giving problems. The screen of my led is becoming black with spots each and eveey day. Samsung being a well known brand has such quality products and also the technicians are one of the worst.

Model no sam led ua32j5300 have purchased it in december 2016 and now the technical department who charged 700 rs for service charge says that its due to the upper portion of the tv from where the dust entry's to the screen. According to him it's dust and 17000 i have to pay to change the picture screen.

Why do company sell such products and why does the problem arises after the completion of warranty.

I need my answers from the company, its my hard earned mone which i have spend.

I request people to learn from my mistake and not buy products from such brands.

Dear sir/ madam,

I am buy samsung mobile before 10 months. I am continuously repairing 2-3 times from samsung care. But not problem solved.
Continuously problem for heating. I am talk to care executive but not positively supported. If blast the battery or mobile any injury or problem creating to human body then totally responsible samsung mobile.
I requesting you please change my mobile otherwise refund money.
I am not satisfied in samsung brand and i am not buy samsung mobile.

If not positively answer to your side i am goes to consumer court or media.

Regards,
Sandip jadhav
[protected]

Hello
I got mine samsung galaxy on nxt mobile on january 28th 2017 but after 5 months the inconvenience is calling, messaging and web browsers applications are stop working suddenly and again i have re-start my device later it will work maximum for 10-15 minutes later i have face same problem. I visited to samsung service centre and examine the device and updated the software later they changed the mother board but inspite of this all i'm still facing the same problem.
So please change my device though it have full warranty else i'll legally takes the action.
Thank you

I have given my mobile for repair on 20th may 2017 and on 25 may i have receive my mobile back i have paid rs 5200 for that. But from next day i have getting issues on mobile i. E voice issue and other issue, when i go back to service center again they saying there is issue on mother board and we need to replace that, moreover being women customer they are speaking to me very badly to me by which i am felling really depress, " beside this mr. Varinder owner of the centre doesn't know how to treat the customer also charging money uselessly, as when i given my mobile last time they check that completely according to that they have replace parts from the mobile and charge me 5200 rs for that, so why is charging that.

Regards
Ranjana sharma
Bill no [protected]

Myself mohammed yakub pasha

I had given my front load washing machine to the nearest service center which is located in warangal, telangana state
Which is having a draining problem
From past 20 days they had not solve the problem and didn't delivered whenever we call to the service centre they are not giving proper response to us
The receptionist and the manager didn't give response to us
The contact number of the warangal samsung service centre[protected]
Their is bad service from the staff of the service centre mainly the manager
Till now we didn't get my washing machine
In this case with this experience i don't want to buy any samsung products
Their is a bad service from the samsung service centre
My contact number[protected]

Respected sir,

I have a cell phone brand-samsung galaxy j7 prime lost yesterday. So plze their is details below.

Name - ritesh kumar

Address - vill-binaguri nawapara, p. O-sahudhangi hatt, p. S-bhakti nagar, dist-jalpaiguri pin-735135 (W. B)

E-mail - [protected]@gmail.com, *[protected]@gmail.com*

Missed date - 30.05.[protected]@sahudangi hatt, between-6 pm to 6:30pm

Imei no.: - *352335/08/418893/1*, *352336/08/418893/9*make : samsung galaxy j7 prime

Last used no - +91-[protected], +91-[protected]

Phone model - samsung galaxy j7 prime

Thanks & regards

Ritesh kumar

Mob-[protected], [protected]

I riceave a call from [protected] on 27.05.2017. He told that i win a samsung a7 prime mobile number in a lucky drawn. And also told pay 4000 rupees for this mobile when you take the parcel in post office our address. He told that he is an agent of yours company. It is really true or false. Please clariffie the details. Is it really your agent number? Please send reply.

Respected sir,
I am narsinga rao adari, working in gitam university visakhapatnam, i was purchased one samsung galaxy a5 cost 29, 000/-,
But its after 45 days its not working. Then i was given to servicing center

Bill no:[protected], servicing cente3r phone no:[protected]
Model name :sm-a520fzddins

Servicing center address

Jai datta technologies,
Address : 47-11-3/g, ewsar homes,
1st floor, visakhapatnam530016.

I given my cell on 22.5.2017, but till now there are not giving my cell phone. There are every time saying like not coming mother board from company. When i call to that servicing center not giving answer also.

So please take action on that servicing center and exchange new cell to me.

Thanking you sir.