Samsung India Complaints & Reviews

I had purchased my samsung s8 last month.. It's not even been a month and i'm being asked to get it repaired because the led notification has suddenly stopped working. I'm sorry to say but i'm not going to let this phone get opened. I've paid 58000 not so that i can take it to a service centre and get it opened within a month.. I have always been a premium customer of samsung. Firstly s6 edge, then s7edge and now s8 and this is what i get in return from samsung. Kindly get my device changed and provide me with a new one.. This phone is not going to open. And if not then i'm sorry to say that this will be my last samsung phone which i've purchased..
I've given my e-mail address. Kindly revert back asap.

I have purchased samsung smart tv 32k5570 from girias, bannerghatta main road, bengaluru, karnataka 560076.

Tv was delivered on time, technician visited my home on time and tried to install tv, then problems started

1. Remote batteries were missing inside, also the cover was opened. Felt it was used one like a demo piece.
2. Technician tried to install it, buy the time tv is powered on, it was powered on like a used one, not like a brand new one (For brand new tv it will play welcome to samsung, set location, etc etc

I am still ok with the above two concerns

3. Youtube and other applications were not working - two technicians visited my house to fix it. Multiple times they have tried to upgrade the software. They asked me to contact seller for replacement as it is defective.

4. Also screen mirroring feature is not working.

Later i got a call from samsung as they will send technician to troubleshoot the issue. Another technician came to my home for troubleshooting.
Initially they said, wait for few days sir, it is issue with the server end.
Now they are saying its been more than 1month, we may or may not replace it.

Till date 4 times technicians came to my home for checking this tv.

Default applications itself not working, not sure whether the other applications will work or not.
All i want the tv to be replaced with new one as early as possible or give me refund

Sir i had buyed a refrigrator in 2011 after 2 years the refrigrator started getting issues and the refrigerator was in warranty still i had paid extra charges they had changed the compressor condensor and other things and i had paid the charges even after paying those charges again my refrigrator is not working and now they are saying i have to pay 7000 to repair that but sir why should i pay that before this even o had paid more than 7000 for repairing of refrigerator sir plz do something i had buyed that refrigrator because samsung was trusted brand for us and now we r facing lots of problem

Model No J7 purchased from Surtgarh, (Raj) on 29 Feb 16. My handset dead under warranty pd & handed over to service centre tinsukia assam vide job No. 1850 dt 30 Jan 17. Dealer name is Mr Lal Babu Gupta (Cell No.[protected]). Cell not yet delivered to me till date. On interaction with customer care they given me Complaint Ref No. [protected]. But no feed back report recd to me till date by customer care & Mr Gupta. Lapse of 04 months no information about my handset. I am facing very trouble without my cell as I am serving Indian Army and at present Tinsukia (Assam). My Contact No.[protected], [protected]. Now you are requested to provide my handset J7 immediately or issue replacement., or advised me further action.

Dear concern

I have s-6 edge and accidentally its screen got broken and i submitted my mobile to service center except the screen my phone was in proper condition and after 3 days i received call from the center that my back cover is faded and i refuse them by saying i did not my back cover to be replaced after more then one week they said that my phone is repaired and please come to collect after reaching the center and when i saw the phone its back cover was in terrible condition and i refuse to take my phone and then the representative over there said to me that this type of things happened and we are not liable for that you have to take the phone in this condition only. Then i have word with mr. Shailijandan singh who said that give us 2 days and we will give your phone back in same condition as was submitted by me on 25th may 2017.

Kinldy do the needful

Regards
Rohit bhatia
Mb. No [protected]
[protected]@gmail.com

I am using a samsung refrigerator, model rt50h5809sl/tl. The refrigerator stopped cooling end of last month, and i raised a service request through the call centre on 26th may (Reference [protected]). The service engineer came after two days on 28th may, and within a duration of five minutes inferred that the refrigerator was perfectly fine, less a sensor, which he replaced.

The refrigerator is still not cooling. I raised another request on 30th may. Since then till now, i have been chasing the service engineer, who is either in some other location, or busy, or as of today morning 'unwell'. He also told me that he is the only service engineer in bangalore, and so he has a lot of work. His mobile number is [protected].

So... I am stuck with a refrigerator which does not cool, for almost a week now. The service centre has told me that they cannot escalate my service request, and in the standard call centre response, i was told that the service engineer will contact me over the next 24 hours etc etc.

Still waiting...

Samsung refrigerator was not working, so toll free complaint was made on 27th may 2017. The next day a person came, checked and said that the compressor was to be changed and hence took rs.1000/- from a couple of senior citizens. The problem has not been resolved till date inspite of numerous calls to various depts. Yestrdy an engg came at 8:30 pm but was sent back because it was quite late in the night and they were senior citizens. The enggineer assured that he would be coming the next day by 9:30 am. Today upon calling him his response has been rude and callous stating that he was out of station and they could do what ever they wanted. Is this the way to treat senior citizens??!
Name: kc balasubramaniam
Phone #: [protected]
Complaint number: [protected] dated 27/05/2017

I had purchased a Samsung Galaxy S7 Black onyx at Samsung store Forum Mall Koramangala Bangalore on 22/01/2017 with a promise of 10% cashback offer to be received within 90 days, till date I haven't received any cashback.
The total value was 43400 for the phone with a 10% cashback offer.
Name: Sang Lida
Email address: [protected]@gmail.com
Phone no - [protected]
P:S Iam attaching my bill copy.

I made my ac complaint to samsung on 25th march 2017 on which they fixed the ac by refilling gas. They charged me for service and gas for around ₹1800. In a day ac stopped working which informed samsung in their feedback complaint, however this time they took approx 20days to respond and replaced the valve for approx ₹600 and refilled the ac. This time and again ac started making found sound through outdoor unit and then stopped functioning. The engineers asked me to replace compressor which they completed on 30th of may 2017. My didn't end here but during same night remote stopped working and so does the ac...Now I am very frustrated and want to sue samsung in court.

I am having s7 edge with date of purchase 05-08-16.
On 20-04-17 i observed pink line on its display. I was shocked & immediately i searched about it on youtube, there i found it was a common issue with s7 edge & a lot of people were having same issue & have posted videos about it on youtube.
Then i called samsung customer care & they took my device for 1 week and delivered.
Then same day i realised touch screen was having issues now. I checked and yes touch screen problems were there.
Again they took my device for 1 week on and delivered on 10-05-17. But it didn't ended here!
This time upper half portion of screen was faded to yellow.
Mrs rekha tanwar (From samsung head office) was handling my case.
So again my device was picked up on 27-05-17 and on 29-05-17 i was told by mrs rekha tanwar that the service centre says there is no issue with display.
I explained her that the defect is easily visible & even the person who came for pickup of device admitted yes display is defected. He himself wrote on jobsheet "display colour fade problem". I also told mrs rekha tanwar that i went for selling the device & even there shopkeeper told display is defective.
This defect was easily available on grey colour so i kept a grey wallpaper on my device to observe the defect easily.
Mrs rekha tanwar just sent this grey wallpaper to quality assurance team & responded me on 31-05-17 that the team denied & there is no issue with display.
Now, by just sending a "wallpaper image" to quality assurance team, how can a device be checked?
Very very poor experience with zamsung.
This type of service is provided to me.
Forget about replacement, they are not even changing the display
Mrs rekha tanwar only prevented service centre to change display of my device.
So everyone please be aware she pretends as if she would help you but she is there to save samsung some money on repairs in service centres.
Still my device is in service centre (Hcl services, okhla industrial phase 1, delhi-110020)
Its defective having display issues.
I cannot use it or sell it with such defective display.
My samsung reference number is - [protected]

Bill no: [protected]; i submitted my mobile at samsung service centre on 6/5/17 and it is yet to be delivered. How long does it take to change only a touch screen? Moreover, they do n't call from the centre. On 27th may, when i visited the service centre, i was informed that the part which they had ordered from kolkata was sent wrongly. It did not fit in my set so i had to wait for more seven days. I am still waiting!!!

Hi my name is jerome i purchased this mobile s8+ from a shop named teksa retail at nibs road on the 3rd may on 28th may the mobile got dead when i went to the shop from where i purchased it they told me that they will send it to the service center and if it has a hardware problem they will issue a doa but today 31st they r telling me that they will change the mother board and give it instead of replacing the mobile this is totally cheating

Samsung fraud air-conditioners fraud
Samsung is fraud company in air conditioners matter

I scientist vasudev moolrajani has found that samsung’s all air-conditioners are defective, having used aluminum condenser tube instead of copper condenser tube, it is well known fact that when aluminum condenser tube is leaked it is difficult to solder it, if they had used copper condenser tube, it could be soldered when leaked, they had used wrong material, and their compressors are also defective, in guarantee period also these compressors stop working, their aluminum condenser tubes always leaks and gas also flown away,
In my samsung air-conditioners i had to fill gas every month due to leakage in aluminum condenser tube and i paid rs. 2600/- every month, when i objected, the company’s representative said that there is no guaranty of company for the gas, i told that this tube is leaking you should change it in guaranty period but they never changed, after the guaranty period, when the gas flown away again the company representative charged rs. 8800/- from me to new for new aluminum condenser tube again, and again with in month the gas flown away, my air-conditioner is still lying stopped.in this guaranty period they had to changed 3 compressors being defective, and they charged rs. 2600/- from me for the gas filling every time at the installation time of the new compressor, i said them that before uninstalling the gas was full, your compressor is was defective and so you changed the defective compressor, it is your fault, so company is responsible to give me my gas, which they wasted, but their representative said that it is company’s ruling whenever the defective compressor is changed, this is company’s appreciation that they are giving you the compressor free of cost in guaranty period, this is company’s ruling that every time party has to fill gas on their own expenses. For proof i have all bills of money which i paid to samsung service center, who looted on the behalf of samsung. I had paid approximate rs. 80000/- for the air conditioner, which still not working.
I alert all people that they should not purchase samsung air-conditioners, they will be deceived.
Scientist vasudev moolrajani
83, guru jambeshwar-b,
Gandhi path, vaishali,
Jaipur (Raj.) india 302021
91-[protected]
[protected]@astrologerfengshui.com

I have brought this tv 4 year back la32d580k4r and had to replace the display unit immediately after one year when the warranty was over. I had to replace the display 2 times again (Once in warranty time of the replaced display). The latest one started showing fault one year back and when i contacted customer support the responce was bad as i had to again replace it spending money from my pocket. I seriously suspect the product i got from samsung is defective one, which i never expect from a reputed brand like samsung.
Request you to consider this and do the needful for replacing the product.

I had purchased a samsung double door fridge in 2010 in goa model number being rt40mams. Recently i had a gasket problem and defrost heater problem and complained to samsung customer care. Samsung has blankly said that the parts are not available and company cannot do anything about it
I mean how can a company like samsung just deny to repair its own product when a customer is ready to pay the charges for it.
Also their technicians visiting have no clue about the problems exactly and keep on sending some other person each and every time.
This leaves me with no other options than to dump this fridge as the samsung cannot repair it.
I really need to know how a company manufacturing something just deny to repair it within 7 years.

Worst service and product from samsung.

My name is : sumeet bali, cell number : [protected], from : vashi, navi mumbai.

Purchased a new handset on the 6th of may, j7 prime 32 gb, which had a manufacturing defect, which came up after 2 weeks on the 20th day.
The basic rule is for a replacement as it was a major defect with the motherboard of the handset, which affected the network.
Samsung does not advertise anywhere about their handset replacement policy which is before 14 days of purchase. I went to the service center on the 20th day that is 27th of may, and they accepted that it is a major manufacturing defect (Need to replace the motherboard of the handset).
They will not replace with a new handset but will replace the motherboard of the handset, immediately. These champions are not having the stock of the motherboard of the particular model and have asked for 3 - 4 days for the same, which is simply not acceptable.
I got a call from their service center, mentioning that the part is not available with any of their service centers, so i have to wait for the same, with no commitment for the number of days.
Samsung advertises about being customer friendly and this is what they do to a customer who has purchased a new handset with a genuine manufacturing defect which has been acknowledged by the service center.
Please think before buying samsung handsets.

I bought my phone on 31st Oct 2016. In just 2 months I started facing prob. I formatted my phone twice in just 4 months. Then I approached customer care since the prob was not resolved. Recently my phone was dead due to water damage. Hardly just 5 sec it was in wash basin accidentally. It's IP68 rated phone i.e water resistance upto 1.5 metres of water for 30 minutes. As per Samsung claims, my phone should've handled 10 sec of water exposure so easily. It's because of the cheap quality of the phone. They gave an estimate of nearly Rs. 34000 for the service. I fought with Samsung care and made them understand its not my mistake and its because of the poor quality of the phone. They waived the spare part cost and at last asked me to pay Rs. 4250 as the tax alone. I paid Rs. 4250 unnecessarily for their mistake. After 1 month of this service I again faced a prob. My phone completely went black and after some time one half of the screen went green colour. Then later it got restarted automatically. For a new phone this much problem should never come. When I approached Samsung care they are not even considering my case. They are not even replying for my issue. The phone cost is Rs 50000.

26- may 2017 - i got an software update for this phone. I update the phone and it restarted as always. After that update the phone started hanging and was getting blank after sometime.
So the 1st option was to format and reset factory settings. Which i did and still the problem wasn't resolved.
Then i went to the authorized samsung mobile service center in aundh, near brebown chowk.
They asked me the phone model and the manager there said this phone has a technical glitch and is not responding to the update received. They have 4 other phones of same complain and it isnt working.
They also said they had a case where they had the similar case, and they did a software reset, but the mother board went bad and then there was a poilce case and, these people had to pay the losses.
And he said the same thing will happen to your phone too. And we do not want to take the risk and made me sign a paper saying doing the software reset on the owners risk.
I have used the phone in a very decent condition and was sure the samsung products are worth to be trusted. And confidently said to them, get the software reset. Which i am sure is the best solution when your mobile starts performing slow and keeps hanging. (To note - till this my phone was working, the only thing was it was hanging).
So when they did the software reset - they made me sit with the engineer.
The software got downloaded successfully. But the reboot didn't happen.
And then the staffs just said, its dead and ur mother board needs to be changed. And its 20 k cost.

So my question is, how can this happen when u do a software update which the samsung company has sent, and due to this the mobile phone start acting weird and gradually the mother board gives up.
Then this is a technical issue due to the software update.

Plus this problem is with all the handsets of the similar make.
The manufacturer and the marketer both need to be questioned on this.
I have a video recording of the service center main engineer of aundh service center - who said that this is a technical error and the headquarter team of samsung knows about it.

So that means - the samsung mobile software wasn't supporting for this model and the new patch upgrade made the mother board go bad.

This is the fault in make of this model and also the software upgrade.

Spending 60 k for this premium mobile was with this mindset that such glitches wont happen.
I have been handling the phone in a proper manner and had kept it in best of condition. Have attached pictures which can give a proof that there is no physical damage also.
The last picture shows that the handset is still working but not able to reboot (After the service center did their part)

I blame the company and the manufacturer for this. As the service center guys have no answer for the same.
Till today i have always been a samsung lover. But this incident has left me uncertain with the brand, spending almost 60 k is not a joke.
But the way the phone has just stopped working and service center only bothered about how much they will earn by changing the motherboard is what i see here. 20 k i can probably buy a another phone, instead of spending on samsung anymore.
Need proper resolution of the same.

Hi this is aminder from ludhiana i have big issue regarding the battery of my s7 edge. I sent so many emails regarding this nly got one phone call frm ur side.. This is the third time i spoiled my money 51000 in s7 edge.. Battery is draining in 2 hours not even a month old phone. I went to service centre on the 12th day and asked to change the phone they said we cant help we can nly update.. After 2 days of checking i went again and they said now 14 days are over we cant change the phone.. Pls help it out... I saved for 9 months to buy s7 edge and i sold it 2 times with a loss of 30000 and again third time m getting the big problem with battery and speakers sounding very low

I m very dissappointed from the service from samsung as under battery warranty they given new battery aftr 15days and this battery was also not working properly giving lots of problems and i checked the mobile as well if another fault bt the fauly is of battery again —

So i[censored] replacing battery against warranty it doesnt mean tat u again give used and wrong battery how much problem the user is facing tat company is not thinking about

I will never buy samsung again if they doesnt solve my problem