Samsung India Complaints & Reviews

I bought samsung galaxy j5 prime just 3 mnths before.Nw there is a small bending in one end. The end near to volume up and down button there is small bending out wards.It does not slip down. I add some photos here.i use this phone only just three month. Long years am Samsung user, dont met any prblm from ur part. But for this handset face problems. It slightly make a dot in my mind about ur truthfulness samsung.This hand set also hanged once just after one month use.went to authorised service centre, they resolved it. They told that it is due to problm of non removable battery. Am a teacher and home tutor also, use this device as my source book. Samsung i trust u..please solve my problem as soon as possible.

Hi all..

I am using samsung galaxy s6.. From last 18 months.. M facing some issue in that phone.. The phone got hang many times and suddenly before few days.. I kept my phone on charging but suddenly it got switched off.. Then i went to service centre i. E., [hcl services ltd. C-5, new krishna park janakpuri]. They told me that some liquid was there in the phone due to that we have to change the charging connecter which cost u arnd rs.1100.. If the same problem occurs then we also change the battery worth rs.1200 (Approx).. N still the prblm was not solved then we replace ur screen folder..
But after 3 days when i called on service centre no. (011_[protected] then a guy (Arjun) picked my call.. I told him to connect me to vikram who is taking care of the same.... Then arjun told me that vikram is not avilable.. He will be there within 10 mins.
Then i called aftr 10 mins. Agn arjun picked my call nd he told me that still vikram has not come.. Then i discussed my issue with arjun nd gave my bill no. To arjun.. Then arjun told me that mother board o[censored]r phone is not working.. It will cost u more than rs.12000.. I told him to connect me with vikram he agn said that vikram is on lunch.. Than i gave around 15 calls.. But no one picked my call.. Than aftr the same agn arjun picked my call and he told me that vikram will be there within 5 mins. But still they repeated this rubbish.. I called agn so many times but no one gave a single response to me..
I'll take this issue to the higher authorities.. I mean m using a bloody smartphone which costs me around rs.40, 000 and they guys are treating me like i have taken a keypad handset... Very bad and disgussting experience i ever had with a company.. Kindly do the needfull and the copy of reciept is already attached.. And i want a quick response..
Regards-
Puneet bhandoria
(+91_[protected])

Dear samsung comp
Maine 20 may 2017 ko ek j2 mo kharidi kiya par wo dusre hi din chal nahi raha batry garam hona mo swi off hota tha chrging jayda der nahi rahti..
2 bar servicentre bhi jakar koi problem swall nahi hua.... Jis shop se mo liya wo replece karvane ke liye tayar nahi pleas help me mera mo chenge kartoy bill ki details main photos send karta hun

S aher
Shyam. [protected]@rediffmail.com
Mo.

My mobiles had suffered charging port problem on[protected], it is in warranty period, so i decided to visit samsung customer care in pali*, after visiting there, i had faced a v. Bad experience as they are treating customers without respect and they denied service, they are asking for proof that this mobile is not opened by any third party plus without investigating they asked money for changing the mother board, when i ask why they are giving different reasons of damages, but i never felt any complaints other than charging issue. And previously once i have repaired the same complaint from another samsung customer care (Ginger care, 1st floor, p. K tower building, kodungallur, mob:[protected]) on[protected] and they told any complaints within the warranty period will be attended by the company, so its kindly request to take necessary action in this matter & get it repair as soon as possible.

* samsung service center, maitrika communication
White house, near town hall pali
Ph - [protected] (Nagesh)

Dear ceo

It is very disgusting to that company like samsung cheat their customer and no response/action

With great pain i am writing that i purchase a tab from croma. I purchased a samsung tab jmax t 285 gold 18cm sr no. ([protected]/[protected]) on 7th august 2016 from croma at baroda centre square-a015 vadodara gujarat at rs. 13400/-

Few days ago when i put the tab for charging it got heat up after 20 minutes and a small bubble came up at the charging pin area. I took out he charging and showed to croma manager. He checked and found ok and informed me to take out the contact details and other data or it will get vanished. I did so and handed over the tab to croma reperesentative ms monika.in my presence they removed the tuffon screen to check the tab if any damage on screen. They confirmed that there was no damage.

After few days croma informed me that the repairing cost will be rs, 10000/- as sumsung has reported it is damaged.

My tab in running condition when given for repair. I gave it for repair for a small bubble came up and as it was getting heat up presuming it may get burst any time.

Since the tab is in warranty and it is a manufacturing defect i should be given replacement or free repair, you are aware that in the past there were many complaints reported for the samsung battery burst and i am sure if the tab would not have taken out of charging it would have got burst as it got heat up.

I have been following up with croma but there is no satisfactory reply from them.

You are well aware that when we buy mobile or any product online we are guaranteed for replacement for few days after use if not found ok. While this piece was packed and handed over to me only after payment by croma when i purchased. So i purchased it blindly with out any trial keeping a trust on samsung. Just after 2-3 days i came to know that the instrument is getting heat up while charging but i thought that it may be a normal thing since its a tab.

I feel betrayed, cheated by samsung and croma. As inspite of writing at various levels and ceo desk no action is taken till date and i am being fooled by samsung team by time buying answer and without any result.

May i request you to let me know clearly will i get replacement/ refund of my money or repaired instrument? If not i will be compelled to go to consumer forum and initiate other legal course of action and write to social media etc.

Hoping for any answer by tomorrow 6th june 2017.

Ashok shinde
[protected]

From: "ashok shinde"
Sent: mon, 05 jun 2017 19:50:59
To: "customer support", "neha sahani", "support india", "vadodara-centersquar dm1-a015"
Subject: fw: regarding your samsung product

What is the status of my complain.. Will any of you give me answer and replacement of my tab
From: "ashok shinde"
Sent: mon, 05 jun 2017 19:46:35
To: "deepak. [protected]@partner. Samsung.com"
Subject: re: regarding your samsung product

Mr deepak

You were to talk to croma manager and hence i provided you his contact details. You also promised me to give positive answer with in 24 hours but there is no reply from your end.
Kindly let us know what is the status on tab when will i get replacement.

Ashok shinde
Cell :[protected]

From: "ashok shinde"
Sent: sat, 03 jun 2017 18:36:33
To: "deepak. [protected]@partner. Samsung.com"
Subject: re: regarding your samsung product

Dear mr deepak

Thanks for the mail and call.

As per our discussion i have briefed you about my handset problem and also provided you the croma manager cell no [protected] name mr malcom das. I look forward to hear from you a positive reply soon and replacement of my tab as office work is getting badly affected.

Ashok shinde
Cell :[protected]

From: deepak bailwal
Sent: fri, 02 jun 2017 18:54:22
To: "[protected]@rediffmail.com"
Subject: regarding your samsung product
Dear mr. Shinde,

Greetings!

This is in regards to the complaint of your samsung handset bearing model code - sm-t285yzdyins and serial number - rz2h701s3hj.
We tried to contact you on available contact numbers ([protected] & [protected]), however could not reach you.
We would like to request you to kindly provide an alternate number and convenient time, so that we can contact you regarding your concern

Best regards,
Deepak bailwal
Senior executive - samsung india electronics pvt. Ltd.
Desk phone:[protected] extn 9678 (Mon - fri, 09:00 am - 06:00 pm)

Sir,
I replaced my samsung galaxy a8 display for 7400 on saturday from samsung service center after taking my phone back to home the pasting of the display got ditached because of sunday i went to service center on monday morning today nd complained them after 20 minutes they delivered the phone when i went out the display again got ditached i strictly agrued with them again after 20 minutes they delivered the phone i took the phone and went back home when i reach i saw there is a no display from top corner to half they said it's ur fault u gave pressure into it now u have to pay again 7400 for display i asked to let me talk to manager they say we can't allow u my display was in warranty for 3 months all fault was theres... How will i again pay 7400 i am a student please help me sir

Dear sir madam
Samsung refrigerator
Model no " rr19m1822b2/hl
S/n03u24pajv

The complaint of the refrigerator dent on the body was raised 31may 2017 the company engineer visited 1st june 2017
He said body damage by in your mistake
Company not responsible he is rudely behavior i am shock word famous samsang. Company but the company reconciliation was very cheap
He's name rama krishna
No [protected]
Samsung company was cheated me
Dealer 1year guarantee on body
But technician said no guarantee only warranty why r u manipulate on customers

I have purchased a led tv before 1.4 months and exactly after the warranty ended it started giving problems. The screen of my led is becoming black with spots each and eveey day. Samsung being a well known brand has such quality products and also the technicians are one of the worst.

Model no sam led ua32j5300 have purchased it in december 2016 and now the technical department who charged 700 rs for service charge says that its due to the upper portion of the tv from where the dust entry's to the screen. According to him it's dust and 17000 i have to pay to change the picture screen.

Why do company sell such products and why does the problem arises after the completion of warranty.

I need my answers from the company, its my hard earned mone which i have spend.

I request people to learn from my mistake and not buy products from such brands.

Dear sir/ madam,

I am buy samsung mobile before 10 months. I am continuously repairing 2-3 times from samsung care. But not problem solved.
Continuously problem for heating. I am talk to care executive but not positively supported. If blast the battery or mobile any injury or problem creating to human body then totally responsible samsung mobile.
I requesting you please change my mobile otherwise refund money.
I am not satisfied in samsung brand and i am not buy samsung mobile.

If not positively answer to your side i am goes to consumer court or media.

Regards,
Sandip jadhav
[protected]

Hello
I got mine samsung galaxy on nxt mobile on january 28th 2017 but after 5 months the inconvenience is calling, messaging and web browsers applications are stop working suddenly and again i have re-start my device later it will work maximum for 10-15 minutes later i have face same problem. I visited to samsung service centre and examine the device and updated the software later they changed the mother board but inspite of this all i'm still facing the same problem.
So please change my device though it have full warranty else i'll legally takes the action.
Thank you

I have given my mobile for repair on 20th may 2017 and on 25 may i have receive my mobile back i have paid rs 5200 for that. But from next day i have getting issues on mobile i. E voice issue and other issue, when i go back to service center again they saying there is issue on mother board and we need to replace that, moreover being women customer they are speaking to me very badly to me by which i am felling really depress, " beside this mr. Varinder owner of the centre doesn't know how to treat the customer also charging money uselessly, as when i given my mobile last time they check that completely according to that they have replace parts from the mobile and charge me 5200 rs for that, so why is charging that.

Regards
Ranjana sharma
Bill no [protected]

Myself mohammed yakub pasha

I had given my front load washing machine to the nearest service center which is located in warangal, telangana state
Which is having a draining problem
From past 20 days they had not solve the problem and didn't delivered whenever we call to the service centre they are not giving proper response to us
The receptionist and the manager didn't give response to us
The contact number of the warangal samsung service centre[protected]
Their is bad service from the staff of the service centre mainly the manager
Till now we didn't get my washing machine
In this case with this experience i don't want to buy any samsung products
Their is a bad service from the samsung service centre
My contact number[protected]

Respected sir,

I have a cell phone brand-samsung galaxy j7 prime lost yesterday. So plze their is details below.

Name - ritesh kumar

Address - vill-binaguri nawapara, p. O-sahudhangi hatt, p. S-bhakti nagar, dist-jalpaiguri pin-735135 (W. B)

E-mail - [protected]@gmail.com, *[protected]@gmail.com*

Missed date - 30.05.[protected]@sahudangi hatt, between-6 pm to 6:30pm

Imei no.: - *352335/08/418893/1*, *352336/08/418893/9*make : samsung galaxy j7 prime

Last used no - +91-[protected], +91-[protected]

Phone model - samsung galaxy j7 prime

Thanks & regards

Ritesh kumar

Mob-[protected], [protected]

I riceave a call from [protected] on 27.05.2017. He told that i win a samsung a7 prime mobile number in a lucky drawn. And also told pay 4000 rupees for this mobile when you take the parcel in post office our address. He told that he is an agent of yours company. It is really true or false. Please clariffie the details. Is it really your agent number? Please send reply.

Respected sir,
I am narsinga rao adari, working in gitam university visakhapatnam, i was purchased one samsung galaxy a5 cost 29, 000/-,
But its after 45 days its not working. Then i was given to servicing center

Bill no:[protected], servicing cente3r phone no:[protected]
Model name :sm-a520fzddins

Servicing center address

Jai datta technologies,
Address : 47-11-3/g, ewsar homes,
1st floor, visakhapatnam530016.

I given my cell on 22.5.2017, but till now there are not giving my cell phone. There are every time saying like not coming mother board from company. When i call to that servicing center not giving answer also.

So please take action on that servicing center and exchange new cell to me.

Thanking you sir.

A complaint has been filed in the name of Samsung Customer Anil Kumar Bhargava for the service of the Samsung Fridge but the service Center in Sikar has not responded for the same as it we are frequently calling the service center and asking them to come and repair our fridge but no heed has been paid by them to us on our regular complaint and no step has been taken by them to provide the solution for our above mentioned problem.We request you to see the same and provide us the solution as this center is situated in Sikar rajasthan

Dear samsung
It is very dissapointing to know that a brand like samsung doesnt provide services to their customer. I recently bought a samsung washing machine from malad infinity ezone store... Immediately after i make the full payment i expect the product to ne delivered but the store personal told me it would be delivered after 4 to 5 wrking days. So after the late delivery done i was told that the samsung representative will come within 48 hrs for installation and demo.. I waited for 2 days and then called te cust care no on 1800 they informed me that the rep will be coming the next day... I waited all day and still no one turned up.. Again i rang the cust care on 1800 and was informed that this time they have send my request wid an urgent note. So now its been almost a week and still no one has come fr the installation amd demo. This has been my worst experience with a so called brand 'samsung' i will never ever purchase a samsung product henceforth.. Infact i was about to buy a samsung 8 and other household appliances for my new house but instead will opt fr an iphone and other brands... Cuz now i really dont trust this brand anymore... Ridiculious

I bought this not even a month back, refrigerator from an authorised reseller. Its a Samsung French door refrigerator. Model Number - RT56K6378SL. The fridge made loud rattling noises from the day one. We had contacted the person from whol we had bought this fridge. He said he doesn't have an idea. So we waited for few days to if the noise will stop. But it didn't rather it has become louder and WATER is leaking out from the bottom of the fridge.

Since my fridge is a defective piece. Kindly send the concerned team to check the problem. If this repeats then i want an exchange or a refund.

Contact- [protected]

It is with utmost dissatisfaction and pain that I am writing this mail to enlighten the state and service of Samsung. They had broken the trust that a customer envisages in a brand like Samsung. Though there are literally hundreds of options available in the market, I chose Samsung over others just to make sure that the after sales service and customer support I should be getting should be on par. However, I am sorry to say that Samsung had disappointed a loyal customer and in fact my entire family who had always believed in your products and services for every product starting from a mobile phone to television to washing machine, yet treated worst than I ever imagined.
I had Purchased an Samsung Galaxy S8 on 5-May-2017.On 9 of may i had faced an weird issue with my mobile thats it my s8 got reset automatically after restarting for about 3 time and heating also.So i reported error on Samsung member app with my error report for which samsung has replied me that its an bug which will be resolved after an Factory reset by me, so i factory reseted my phone.After factory reset i faced an weird issue again of some Red tint and screen burn issue for which i had again called and messaged on samsung member for which samsung replied me with that an software update is being rolled out for his.So i actually seen an update and updated device but after updating i still facing serious screen burn issue on display for which i had seen in samsung member app forum about s8 that it is an defect of hardware.On 22 of may when i removed my screm guard of my device due to some dust gathering at top bezel i noticed that the dust in not on screen guard there is an gap in between upper bezel and glass of my mobile for which i drop images of gap and error report for the same on samsung member app for which i got an reply from samsung that i should phycially inspect my device at samsung care so i visited samsung care and they inspect my device and told me that its under warranty defect issue which we will solve by ordering parts and as my handset is an samsung flagship and have issue from start i dnt hv any intension of reparing it, so i called samsung care number and ask them to replace my device but from 24 may to 29 may they just listening to all my isssue and gathering proof and information from me and arranging call backs which i never got for which they always reply that my number are nt reachable when they tried to call me (i had given 3 number to them).they just have some issue calling me i understand so i call them daily for solution but daily a new person and new senior executive Finally mr Saurabh have esclated my case to High Authority person that is Mr Ankit Singhal Customer satisfaction department samsung india, as always he also unable to call me so i called him on his desk number after 20 tries on 31-may 2017 he gathered all info of mine again and asked me for proof that i have faced issue in my s8 from buying date so i told him that i have all the mails and call history with samsung and samsung member app u can get it frm there but he said no, so i called samsung care again and. Connected my call to samsung senior executive Mr mayank saxena whom i told all the issue about my device and my case history, and told him to coordinate with mr singhal by providing my mails call and problems history with my device for which i mailed to samsung ceo and samsung member app and called many time to samsung care, i said no to mail me those details but he agreed to coordinate to mr ankit singhal and provide all this details to him, so i called mr singhal again on 1 june and he told me that he has coordinate with mr mayank saxena and got all my details and proof, he then try to convince me for extended warranty repaired by extending 1 month waranty of my device if i choose to repair for which i said no and so he said me to provide me invoice and i had provided him the invoice and he further contacted my area service manager mr Deepak Srivastav for ditributor invoive which he got, on 2 june he told me via email that kindly submit handset to service centre so that he can examine my handset by legal procedure and obatining pics and defects pic from manager of service centre so i deposited my handset to mr Darshan tewani, i again mailed him tht sir that i just deposited my handset for examining for your satisfaction that my device is faulty after examing earlier also not for repair so he told me that sir i will try my level best.its beeing again 2 day now i got a mail frm him that he will not be avaible till 12 june
I eve tried reaching your customer care as soon as ii got mail One of your associates there s me point blank that "SORRY FOR THE INCONVENIENCE SIR, THERE IS NOTHING WE CAN DO AS ur case is opened with ankit singhal and only he can help you.mr ankit singhal has told me in mail that kindly call samsung service care[protected] for any help or i[censored]rgent kindly contact ms sonia updhyay on sonia.[protected]@partner.samsung.com.im really frustated now by calling and mailing and explaing my issue to everyone as im samsung elite flagship customer and use all premium handset and facing isse frm start with samsung still samsung nt providing any replacemnt to me.I just want samsung to prvide replacement to my device as im facing issue from start which they are aware of.My handset is still at service centre of which i have jobsheet with SaMsung have all info regarding my handset with my Name -Narendra verma and mobile number [protected]
I just want replacement frm samsung as they have really failed to satisfy me with repair quality in past also and now i wont satisfy with repairl because my device worth is ra 57900 for which paid in cash and i wont compromise with repair within 1 month of purchase and all the issue i facing frm start are proof that i have an defective device which should be replaced and please help me please
I really do not hope any service now. I write this to serve as an eye opener to all your prospective buyers. This is what I call sophisticated hooliganism.

Once, Yours Loyal and Irate Customer,
Narendra Verma

Dear Samsung,

It is with utter regret and frustration that I write this email to you. My parents purchased an Air Conditioner hardly a year ago. The reputation that Samsung has in electronics such as mobile phones and television sets, helped us make up our mind of entrusting Samsung with our very first Air Conditioner in India.

However, ever since the summer has started in full swing, the air conditioner works pathetically as each day passes. It is indeed saddening to realise that the substandard quality of the cooling system that Samsung has in its air conditions. Multiple calls to the Service centre were futile as the people there are least helpful and keep delaying their much-needed visit to fix the issue.

We sit here in the sweltering heat of Hyderabad right under the AC as it constantly fails to cool the small hall that it is fixed in. What I fail to understand is that how can Samsung call itself a consumer brand when the products fail to live up to the expectations that Samsung Ads sell on various platforms. It has been a very disappointing summer, to say the least with the entire onus falling upon the Samsung AC which only makes me regret the day I bought the product.

If by any chance there is something at all that Samsung can do to either fix this AC or have it checked, it would be a small step towards winning back a disheartened customer.

Place of Purchase: Balaji Electronics, Secundrebad, Telangana

A/C: 1.5 Tons

Model Number: AR18KC3HDWK/2016

I hope Samsung looks into the matter at the earliest. A failure to do the same would leave me with no option than escalating the matter to the Consumer Board of India.