Samsung India Complaints & Reviews

I purchased samsung a7 2015 mobile on 20 dec. 2015.
When purchased battery backup was 12 hours without using mobile. On using internet battery backup was 5 hours.
Now as on today battery backup without
Using mobile is 8 hours.
On using internet battery backup is 2 hours.
I always used u saving mode.
I always used ultra saving mode.
I submitted mobile in samsung service centre for 6 times.
Service centre could not solve issue.
So look into the matter & solve the battery backup problem.
In general i will claim the real fact that all
Samsung mobiles have very less battery backup.

I bought this tv on the 10th of may.
It was delivered by 11th of may.
But it was not installed till the 13th.
With in 2 weeks the panel was spoilt and there was a line on the screen.
They replaced the tv with a new one after 2 days and the installation did not happen till another 4 days.
Today 10th of june the tv installation failed all over again because the tv hole for the screw to fit in itself is crooked.

This is an extremely discomforting and annoying customer service.
Where we are constantly needed to call the samsung and the store consistently for any update.

I urge that a strict actiom be taken against the company and the service provider as soon as possible.

Thank you

Sir i have purchased samsung j3 online through snapdeal video invice no. S95bf8/17-18/8903 dt:02 may 2017 and imei no.[protected] but after three days from receiving the same, his travel adopter not working & i want to replace the same.in this issue i was go to samsung service care centre begusarai bihar on 10.6.2017 as advised by snapdeal but the said adopter was not replace/repair by above service centre due to sl no. Of adopter is not mention in invice and i again contact to snapdeal he has informed no any sl no. Is mentioned in invice except imei no. So i want further advised from your side for replace the same please.

Samsung has a service centre at mangal tower kantoli ranchi, the attitude of employees here is very unprofessional, they cal us after 40 min but again takes 2 hours to listen to us and every time while enquiry about the mobile they say engineer is having lunch. Every customer is irritated due to their worst service and behaviour. We will surely not purchase any samsung product now which we were endorsing for the past 10 years.

The samsung authorized service centre named divya jyothi electronics in narasaraopet, guntur dist, andhra pradesh.

I went to this service centre to repair my samsung led tv (24'). Your staff register my problem and i paid service charges.

I gave my tv on 06 june 2017. From there onwards they aren't responding to my phone call and they won't call to me about this.

Is this service

Subject : unable to resolve my query from past 4 days

We have purchased one double door fridge worth inr 1.4 lac almost year back. The quality and functioning of refrigerator is up to the mark however the response and after sales service is pathetic.

Fridge has pcb issue which needs to be replaced and we are chasing contact centre and service centre from last 3 days but in today's digital world i am surprise to see that no one has any clarity by when the refrigerator will be repaired.

The temp is above 46 degree and my family is suffering big time. I would request you to kindly look into this matter else i will be forced to take legal action against the samsung for this harassment.

The brand like samsung should have better service and this is disappointing.

Regards

Tarun pahwa

I purchased a refrigerator from darbar traders pvt. Ltd., 1/206/28, sadar bazar, delhi cantt.-110010 model no. Rt34m3743s9/hl on 30/05/2017. The installation was done on 31/05/2017. There were two white coloured tapes on both the front upper corner of the fridge. While shifting the products from old refrigerator to new one my daughter removed the tapes and noticed a sign of mould or can say dent under the tape which was not possible to be visible before removing the tapes. I immediately contacted the service centre through the helpline number. One engineer contacted me on the other day and told me to send the picture of the refrigerator alongwith copy of the bill and promise me to visit on monday i. E. 05/06/2017. He didnot visit on monday and i contacted him on evening of 05/06/2017 and i was told by the engineer that nothing can be done in this matter. I was told to contact to the distributor. On next day i visited the distributer and narrated the whole episode. One gentleman and a lady there after seeing the pictures of the refrigerator told me that it is not a dent rather it is mark of the mould which while rolling the sheets happens and assured me to solve the problem and also that the defective refrigerator will be changed. Now, that full one week has been passed i received a call from samsung on 08/05/2017 and they told that engineer will visit your house and submit a report. No one visited on 08/06/2017 or 09/06/2017. Today i. E. 14/06/2017, i received a call from samsung and they also told that nothing can be done as installation has been carried out. The engineer who has done installation has the duty to remove the tapes but he didnot remove the tapes and when we remove the tapes than only the sign of dent/mould was visible. I requested the samsung person to visit my house and give me a report whether it is a dent or a mould sign. As it not a man made sign this type of thing can only be made while manufacturing a machinery. It is therefore requested to visit my house and provide me a report for the same, so that i can approach appropriate court of law.

Thanks.

Have been trying to get my refrigerator repaired from 29 may 17 brought on 01 apr 2016.

Post several requests to customer care/ service center and even a mail to samsung team on 6 jun 17, it haven't resolved my concern.

There is a gas leakage with in 01 year & couple of weeks and have been requesting for a service report for the defect and repairs that would be carried out.

Have agreed for the payment also, only requested that a service report is submitted along with the repairs. Trust that is not asking for too much, however, this has not been handled amicably at samsung's end.

They have been cancelling my requests stating customer not ready to pay, which is not the case.

Umpteen times have explained patient to customer care executive. Each time a new customer care executive has to be explained & each time it is assured that it is being resolved at higher level & call back has been arranged. However, the service request/ call back each time is cancelled with out a call back. Copies of sms list attached for reference.

The experience has been frustrating and not becoming of an international brand of samsung. Encouraging/ frustrating customers by inactivity to approach customer grievances cell/ forums.

This has been pending for quite some time adding to discomfort of family & visiting guests for summer vacations at our place.

The inefficiency/ improper communication channels at samsung are leading to frustratingly slow response, to the extent of no suitable response for two weeks now.

Have called them today also & mailed them too and same old assurance have been extended, but given past two weeks efficiency shown by them am truly skeptical of any action.

Looking forward to suitable addressing of concerns.

Deepak mistry
Customer reference no: [protected]

I am aritra dey live in alipurduar, westbengal, pin code 736121, i beg to inform you that i have a cell phone model is samsung j7 from few days my earphone didn't work so i go to the samsung service centre alipurduar but they told me from few week that they can't change it just because of they don't have the stock, today is my warranty last day so please help me out of this.

I have purchase led tv. On demo service man demand rs 300 for installation. When i demand bill for that he demand rs 650 which should be free from samsung. When i want to call his senior. Senior also misbehave me on call.
This incident is happened in 09/06/2017at 5 pm request no [protected]. This is very heart breaking incident from company like samsung.

This is in reference to my complaint against samsung refrigerator model no - rt34k3953s9/hl having serial no - 03he4pah900227t. I have purchased a samsung refrigerator from croma sales with 10 year warranty. Surprisingly, it is noticed that fruit or vegetables anything which are kept in refrigerator got rotten & refrigerator is very noisy. I am chasing with samsung team but still there is no solution, its more than 45 days still the same problem persist and i have experienced poor and pathetic customer service. Now i am looking for refund as per customer service manager there is no refund policy...
Shameful after sales services “big no for samsung products”

Hi

I bought a 40 inch tv from samsung noida shop on 14 jan 2017. Bill no is eph-2246. Model no is: ua40j5100arlxl. Serial no for this is: 0a2y3pbh805223.
I have requested for first installation at my place on 31 may 2017. The engineer came to my place and opened the tv pack first time and has told me that tv panel is defective also he has suggested me that since it within 6 months, dealer can replace this, or samsung can replace the panel with no cost.
After a lot of follow up with samsung they have told me that only dealer can replace this and dealer is saying they can replace only if samsung engineer submit his report.
My point is that why i should suffer just because i have not used your product when i have bought this, will it be decided by samsung that when i should i use this product. Why i am saying this because they have told me that if i have opened the product within i week and reported that then only they could replace this. When they can replace this product within one week of first use, why not within 6 months of first use also it’s possible that a defected piece was given to me initially because dealer has not checked the same in front of me as they have to get the item from their warehouse,
I was not expecting this type of irresponsible behavior from a brand like samsung.
Requesting you to please look into this on an urgent basis and let me know what other options are open for me.

Hello.. I purchased my samsung galaxy j5 smartphone in december 2015. After that in september 2016 my phone display is not working.. I show my phone in nashik service center, canada corner, nashik. They repair my phone by taking 5000 rs. For the display damage but my phone is in warranty period still they take 5000.
But now again my phone has display problem it is not working.

I purchased a led tv from samsung (Noida dealer) in 2015. Now the tv led screen has developed dust patches.

When i approached samsung they are saying that the led screen needs to be replaced and that since it is out of warranty i have to pay nearly 30k to get that done.

This is a restrictive trade practise where a manufacturer has used faulty technology and product to cheat the gullible customer because of their inferior quality testing standards. Now they are using the out of warranty logic to ask me to cough up nearly 40% of the original cost of the product to repair a faulty product.

This is cheating at its best. I am asking them to provide contact details of their md or ceo or service head and they refuse to provide the same.

I was purchased samsung j7 4g handset.
Invoice bill date - 4 june 2017 at 21.48.
When first time​ sim card insert in the mobile slot-1. Network gone after 3-4 min. Then i changed​ the another card problem remains same. Next day i go to mobile store and showing this problem to owner then next day i was come to in samsung customer service cannotplace aurangabad. They told me the the water damage problem. Next day i showing the mobile to another samsung customer service nirala bazar. Bill no-[protected] they also told water damage. My complent is i want a new samsung j7 bcoz of my 1year warranty. But im not using mobile so water damage is not my fault. Problem starts from opening the seal package. So i don't pay for repairing charge. I hope u understanding my complent..

On 3rd June 2017 morning i have registered a complain reference no [protected] for my AC Model No ar18jc5jamv/2015 after two days and after so many calls on 5th June late evening the engineer came to our home and said that its fan has to replaced so the person from hcl will come to replace the same. then again 3 days there was no response from samsong/hcl then we called up and then the engineer from hcl came and he said the same thing that...

Hi.

Recently (Two weeks back i have purchased a samsung fh4003 32 inches.. Tv in chennai from vetri home appliances. Currently i'm staying rental house, my house owner is not allowing to fix the wall mount on wall, bcz the wall was already have cracks. Samsung installation called to fix the wall mount, i said the problem, and asked him to give my free wall mount by hand, in another 8 months we are going to change the house, later i can fix it. But he is not wiling to give by hand..!!. How ever its a free of cost, and why they are not giving my wall mount by hand. And he says you need to fix it in six moths it free, other they said they will charge the wall mount. If i get wall mount free when i purchased a tv, why your not giving to me

Complaint number: [protected]
The worst customer service ever!!
June 02, 2017: placed a sr for non cooling of my 4 year old samsung refrigerator since it had stopped cooling thursday night.
The service request gets thrown from one agent to the other each saying that it is not their area of operation// not their domain of expertise - then when the issue is identified and a part is to be obtained, i need to wait for three more days and today (June 09, 2017) when we follow up, response i get?? You need to wait for another three days!!! And this …for a part coming from just chennai mind you!!!
And this is for a fridge that is only four years old and still under warranty!!!
Customer service guys have no idea what is happening... Each one tells a different story.

Be very very aware wen thinking of buying a samsung appliance... The company doesnt care once the item has been sold. All the care about is the initial money they get... Outsourced customer service doesnt seems to be on the company boards agenda at all!! 😡 😡 😡 😡 😡 😡 😡 😡 😡 😡 😡
Net net.. I am without a fridge for so many days now!!!

I have inboxed the vp of samsung customer satisfaction, sunil cutinha :
(Can seem to paste the chat here.. Of course no response yet from him)

After waiting for one month for receiving a handset, I had to pay Rs 4490 of which I had a bill of only Rs 2487.50!!! It happened at a service centre in Siliguri. The company should be careful or it might prove to be detrimental to its hard-earned goodwill in the Indian market. Being a tiny consumer of yours, I just inform you. Refer to the Bill No [protected], SR Electronics. Delivered the handset on 5/6/17 after one month.

Dear sir
I has gone to samsung
Mobile's service center which is under the name of bada service center in church road, where local mobile parts are being sold in the name of samsung, in the higher prices from the market, i also cover the mobile in 1000 and glass, whose market price is only rs 150. He has not even billed his bill. You are unaware that legal action should be initiated against such a gorillaist as soon as possible.
My name is vinay kumar sharma
Email vinayartist. [protected]@gmail.com
[protected]
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