Samsung India Complaints & Reviews

Dear sir/madam,
I have purchase samsung split air conditioner on 24/03/2013 and there is a issue on compressor that is not working properly. I have complaint it and compressor is changed on 10/05/2017 under warranty but after changing compressor air conditioner is not cooling properly i. E very poor cooling. Again we compaint it on 13/05/17
Complaint id-[protected]
1. Engineer will visit they clean with water on 16/05/2017
2.1. Again engineer visit they clean with water on 22/05/2017
3. Again engineer visit they clean with water on 01/06/2017
4. Again engineer visit they had done nitrogen flushing
After that temerature is measure.
He says that i have not resolved this disputes.
I have registered on consumer affair
Docket no -299965
Please take legal actions regarding this problem otherwise i will go for higher authority.
Model no : ar18fc2taurnna
Serial no: e211ppjd200073y

Dear team
I have submitted my samsung phone for repair in warranty period on 3 june 2017 at your samsung care office d-1 sec-3 noida
I have regularly called your noida office but every time your executive provide me different date for my set ok.
As per your engineer phone delivered date is 7-june but till date my set is not ok.
Today i have called to your office no [protected] and your executive tell me your phone is not repair till now same done on 9 june or 10 june evening.

Kindly help i have lost most of work with out my handset.
Thanks
Manoj kumar
[protected]

I am facing some major problems in my phone i bought it before 2 months (21 march-2017) only and paid 36900 rs. Now suddenly don't know what happen screen is totally blank i am not able to see anything. Today[protected] this problem starts,

I hope samsung team will understand that the amount is not small amount and they will help me to resolve the issue.

(Screen is totally blank)
I am not able to on/off the phone.

I have pre booked my samsung galaxy s8 and bought it on 2nd may 2017 the offer was free wireless charger whoever books before 3rd may there were plenty of advertisements for that.. I have booked the samsung galaxy s8 from samsung store transcell systems jayanagar bangalore mobile number [protected] and [protected]... I have checked with the samsung store for the details of wireless charger free offer given to samsung store..

Unfortunately samsung store it self don't have any details of the offer but while booking they were telling the offer will be displayed in my galaxy app once you register...
Its a kind of cheating done to me.. I have contacted my. [protected]@samsung.com thru 100's of mails but every time they would tell as discussed with you in previous mail. Your activation was on 02/05/2017 which entitles you for the pre-book (Wireless charger) on meeting the terms and conditions of the offer. We can see that the offer is mapped to your number. Please follow the steps to see the offer
1. Launch my galaxy
2. Find offer in banner
3. Swipe through banners if the first is not the offer
Regards,
My galaxy team

A great cheating from samsung stores in bangalore before you people buy make sure that they give the pre booking offer in writing or pamphlet showing their store name. Etc.,
I have contacted[protected] they took my complaint and gave reference number... [protected]

Don't get cheated by samsung offers.
Be careful

Regards

Sridhar
[protected]
[protected]@gmail.com

I purchased a refrigerator in sept 2016. I told to dealer at next day of purchasing.
He complaint to company in oct 2016. Company sent a mechanic and he did a temporary action (Jugad). But problem is as well as previous. It has problem about door and door fitting. Pleas help me. I am facing problem since 8 months. I want my payback in spite of *jugad*.

I purchased a samsung double door refrigerator in sept 2016. On next day of purchasing i told to dealer about defects of this refrigerator. It has problems with door and door fitting. After all he complaint to company in oct 2016.
A machenic sent by company and he did a temporary action (Jugad). But now problems are as well as previous. I am facing problem since 8 months. Please help me i want my payback in spite of repairing.

Today i received a call from a number claiming that my jio number has won a lucky draw of samsung j7 at a discounted price of inr 4000. I was suspicious about the offer. They asked my address my father's name and colour of the handset. I asked a confirmation mail which he provided [protected]@samsung.com. The email address was unresolved. This raised more suspicion. The number from which i received the call is [protected]. It requires to be stopped

Below are the email i wrote to the ceo office nothing worked yet.

I have dropped a lot of emails and have been chasing the support team daily in regards to the repair (Gas leakage) of my refrigerator, could you please get it fixed asap, i am facing a lot of problem without my refrigerator.
Please get this closed by today.

Refrigerator (Purchased on 11-may-2016, model number - samsung/591 liters/rs554nrua1j/tl shiny river.

Thanks,
Shaik owaiz

07/june/2017 - i didnt get any engineer to fix the refrigerator, are you guys kiddign with me?? Its been 15 days till now just to fix a refrigerator, why are you guys testing my patience? When will you get it fixed??? Is there any option to refund my money?? I am done with you guys. I am fedup with you guys!!

06/june/2017 - the team yesterday confirmed that the technician will finally come and fix the refrigerator in the veranda of our home as taking back the fridge will definitely result in scratches and dents, could you please keep up your words??.
This need to be closed today with 100% quality!!!
06/06/07
Complaint number -[protected]

05/06/2017
The team from ceo office confirmed me that they will arrange the pickup on 03/june/2017, but nothing worked. My refrigerator is not working from 24/may/2017, the complaints made to the ceo office also are not working. The basic and essential thing for a business to run is "trust", the way you guys are working the whole trust is fading and turning into hatred. I don't know when will you guys take the complaints seriously and work on it.

02/06/2017-
I am not sure does the ceo is really interested to these email/complaints and address them. Because the issue is not resolved yet, it’s been 10 days by now, the company and technicians cannot keep their words, sad to see that. The technicians on 29/may/2017 confirmed that the refrigerator should be taken to company and get it fixed as it is a major problem, for which they have not turned till now to collect the refrigerator, not sure when they will fix it and give back to me. Very poor service cannot trust samsung once again in my entire life nor suggest anyone to buy, infact if anyone is buying will give them a proper feedback about you guys for the poor service provided, hoping atleast the ceo reacts to this and get the job done asap so that we don’t have to face any such problem in future and i paying emis for a refrigerator which is at home and we are not using it and cannot stock anything at home, it pains a lot, hope you understand what we are going through. The below comment is 3 days old, for which i did not get proper response, hoping to see for this one.

30/05/2017 - "i had raised a complaint in regards to my refrigerator (Purchased on 11-may-2016, model number - samsung/591 liters/rs554nrua1j/tl shiny river) which was not working properly. For which i had raised a complaint on 24th may 2017 (Complaint number - [protected]), i had to chase (5-6 calls a day by me and my parents) on 24th, 25th, 26th and finally the technician comes on 27th and checks the refrigerator and tells me that there is leakage problem and gas needs to be filled, which he cannot do it and another technician will come on 29th may 2017, when again i chase the customer care, they keep assuring me that the technician will contact me the same day, but nothing works out, i am chasing till now and expected to get the appropriate technician. After spending one lakh on a refrigerator, when something goes wrong with the refrigerator i have to chase people for 7 days and the problem is not fixed nor responded properly, how can a home manage without a refrigerator for 7 days?? Do you think i will suggest anyone to buy samsung products? As there service is so poor?? No customer orientation, no manpower, products might be good but lack in services. Disappointed with the service. Nobody is bothered to keep the client happy."

Dear sir/madam,
I purchased mobile samsung s6 edge two year back in may/june 2014. My imei no is [protected]. Few months back my charging jack was not working and i got it changed from samsung service centre. Since then it is not getting network in 2g and 3g and only catch network in 4g, that's too in selective location. I went to many service centre, but they failed to get it repaired. I am really disappointed with reputed brand like samsung and after spending rs 54000/-. I really like samsung, but after so much disappointment and negative responses from yours service centre, i have to go for other brand mobile.
Please help me to get my mobile repaired, so i get my confidence back in samsung.

Regards
Narinder mahajan
Mobile [protected]

Such a bad experience with samsung services. Samsung commits assured quality. I rate samsung quality parameter in minus out of 10. I purchased mobile named j7-2016 on 28/jan/2017. I m facing internet ant network issues since the day i purchased the device (Manufacturing defect).. I approached samsung service centre plenty of times located in janakpuri, new delhi, but no support from there.. They had submitted my mobile with complaint no. [protected]. Also samsung reference no. [protected]... First they closed my complaint without repairing or checking my device.. When i raised the online complaint, they said that they have now changed motherboard of the device.. But the problem of network and internet disconnection still exists... Complete fraud... The executive name - mr vikram... The data cable of the same device was also not working since 1 month... I told vikram please replace my data cable as it is not working, he told me that we cannot generate calls regarding data cables, you go and purchase from samsung store. Can you please tell samsung, why you are giving warranty on your product. Such a pathetic and annoying service.. I don't have time to visits again and again to the service center for the same issue.. My 15k for the device is totally wasted.. Trust, loyalty totally lost from samsung.. I want complete replacement of my cell phone.

Hello, 2 weeks back we got a call from one person who acted as a representative of samsung and made a deal telling the smart phone samsung galaxy j7 model which actually costed 16k would give us for 4k, we were curious to know the address so that we can take action and hence ordered it, but to our shock the package came in a post and it has address as rk shopping wala, new delhi beside some sweet shop, and it didnot even have any contact number, when we were trying to call the person who made the deal he didnt attend the call, we are smart enough to not take the box but there are people who may fall for that trap. To our surprise the name in true caller was also samsung mobiles.

You can call to this number and check [protected]

Hi sir my name is jaswinder singh, main it bussiness me hun pichle 10 saal se, samsung se mera rishta bahut purana hai. Meri nazar me samsung k products first number pe rehte hain... Mere mummy papa jinki age kariban 65-70 hai, wo apne samsung k refrigerator ki ek shelf jalandhar service center
(Electronic center, 148/1, udham singh nagar, jalandhar)
Me buy karne ke liye gaye the kariban 25 din pehle, wahan mr punit ne unhe 2 parts ka price 1150 rs bataya, aur kaha ki aunty ji hum shelf aur ice trey apke ghar bhej denge aur 500 rs advance le liya, kafi din beet jane k baad bhi koi nahi aya, phone pe bar bar wrong commitments ki gaee, 6-6-17 ko main khud gaadi leke service center gaya, mujhe ab 1150 rs ki bajaye 1444 rs ka bill de diya gaya, main shelf aur trey ghar le k aah gaya, jab maine shelf refrigerator me lagai wo nahi lag paee, aj morning main shelf le kar service center gaya aur mr punit ko bataya k ye nahi lag rahi, unhone wapis lene se saaf inkar kar diya.. Aur ese behave kia jaise main koi begger hun... Mujhe bahot hairangi hui ki samsung company jo ki world me no 1 hai ese logon ko service center diya hua hai jinko coustmer ki koi kadar nahi, main shelf wapis le kar aah gaya hun, ab aap mera solution karen, mera man hai ki main inke khilaf consumer court me bhe complaint karun jo aage se ye kisi costmer k sath esa na kar sake... Regards jaswinder singh
Mob [protected]
Ph [protected]

My name is rajeshwar guha & i am a resident of kolkata. On 08/05/17 i purchased an top load samsung washing machine from great eastern appliances pvt ltd, 229, rajdanga, nabapally, kolkata - 700107. On 13/05/17 it was delivered to my home, after checking it thoroughly i found out that it has a big dent on the side body, immediately i called up the showroom but nobody responded, then i mailed them about the condition of w/m with pictures (Attached is that mail copy & pictures of washing machine). I lodged a complaint with samsung customer care also, two times but till date my washing machine was not replaced (Complaint no [protected] & [protected]). Persons from samsung customer care came to my home after the complaint & assured me that the w/m will be replaced by the showroom. But even after several visits & many calls to the showroom it was not replaced. I know that it is the responsibility of showroom to replace the defective product but as a renowned company like samsung you are also creditable to the customer. I have been using samsung products from a long time but this is the first instance that i have to suffer this much for no fault of mine. Please resolve this issue asap. My mail id is rajeshwar. [protected]@gmail.com

I have purchased the samsung curved led 102 cm 40j6300 on 25th jan 2016 through croma, but unfortunately this year its panel was damaged so we logged the case with samsung - request number [protected], [protected] to replace the panel. Technician came and he provided the quotation which we agreed upon and gave the advance but later he came and informed that panel is not available and company has stopped making the panel, technician informed that they will take the tv and pay us the money after deducting the panel cost & 17% depreciation cost of the asset from the invoice...
Its just 1 year and samsung has stopped manufacturing the spare parts of a product which they launched a year back whose mistake it is?..
We don`t want to sell the tv and why should customer bear depreciation cost?
We opted from samsung because the parts are available in india as its make in india otherwise sony is much better than samsung

Samsung should arrange the panel or remove the depreciation cost. But stop fooling people for your benefit.

Thanks
Sushant

Phone stopped working from a factory defect 13 days old. Sent phone back to be fixed Samsung won't fix told me will send refund. Never received refund call Samsung was on the phone for over a hour and half to find out they never sent refund could not answer why they never sent it. Asked for supervisors to talk to them about why never sent refund and was put on hold for another 20 minutes just for them to hang up on me still no refund no answer nothing.
Worst company will never buy another product from them.

Hello sir/madam,

I had booked a call with samsung service center on 18th may 2017 (Call no - [protected]) for my three years old samsung split ac of 1 ton model no-ar12hc5tsncnna.

The problem that i was facing with my ac is - when the ac is switched on, after running for few minutes the rccb tripples down.

The call was forwarded to cool point which is the authorised samsung service center. The engineer cam to my house on 18th may itself and he had detected that it was the issue with compressor. This is what he wrote on the service acknowledgement document-"compressor defect outdoor defect urgent tcr-1269 inr 288/-". Inspection charges of rs 288/- was paid to him on that 18th may.

Outdoor unit was lifted on 19th may 2017 and on 24th may it was informed that condensor, capacitor and capillary tube has to be changed and an amount of rs 7642/- was charged for the same.

The amount was paid on 26th may 2017 to the authorized person of cool point, bill no - p. O. No-cp/tcr/2017 1751. Repaired outdoor unit was brought on 01.06.2017 and it was found that same defect was persisting.
Rccb was tripping after few minutes of switching on the ac.

The authorized person of cool point then told that they need to check both the outdoor and indoor units of the ac. We agreed and they carried both the units to the service center.

Thereafter mr. Samir ghosh of the service center was contacted several times but he couldn't give us any positive response. As per his suggestion, our electric line has been checked and no defect was found. Another ac in the other room (Which is also a samsung ac) was switched on from this connection and no problem was found.

There are few points which i would like to bring to your notice:-

1. Initially it was detected as compressor defect was instead of compressor, condensor capacitor and capillary tube were changed resulting in no improvement.

2. Mr samir ghosh doesnt understand what rccb and what is its importance, which is why is keeps on saying that the ac is working in his service station. You need to understand that the ac may work without rccb for sometime. But since rccb is safety equipment which catches the minor fault in the appliances and thus switches off without causing any harm to the appliances.

This makes me believe that either samsung has hired the most inefficient persons or they are deliberately cheating me.

3. Lastly i urge you to please look into the matter without high importance since we are suffering in these terrible hot days due to some wrong treatment.

I strongly hope your good office will take all the necessary actions.

Many thanks
R kamal

I have purchased a samsung four years back... But now the complain is that the panel of picture tube is not working stated by the service engineer of samsung. So what wehave to do if it is damaged within four years. What is its
Original price. The question is if it is damaged within four years of purchase
Then we have to think to purchase the samsung tv in near future. We are also not informed about the genuinity of the part that weare purchasing.

I have purchased samsung led tv model no ua23fa003ar and type no ua23f 4003! In 2015. My tv is getting off and on automatically by time to time i have check all possibilities like sleep mode, volume, plug off and plug on but nothing has worked! My name is daleep singh my no is -91-[protected] i am living in gurgaon my area pin code is 122001! I request you to get the issue resolved asap

I bought samsung galaxy j5 prime just 3 mnths before.Nw there is a small bending in one end. The end near to volume up and down button there is small bending out wards.It does not slip down. I add some photos here.i use this phone only just three month. Long years am Samsung user, dont met any prblm from ur part. But for this handset face problems. It slightly make a dot in my mind about ur truthfulness samsung.This hand set also hanged once just after one month use.went to authorised service centre, they resolved it. They told that it is due to problm of non removable battery. Am a teacher and home tutor also, use this device as my source book. Samsung i trust u..please solve my problem as soon as possible.

Hi all..

I am using samsung galaxy s6.. From last 18 months.. M facing some issue in that phone.. The phone got hang many times and suddenly before few days.. I kept my phone on charging but suddenly it got switched off.. Then i went to service centre i. E., [hcl services ltd. C-5, new krishna park janakpuri]. They told me that some liquid was there in the phone due to that we have to change the charging connecter which cost u arnd rs.1100.. If the same problem occurs then we also change the battery worth rs.1200 (Approx).. N still the prblm was not solved then we replace ur screen folder..
But after 3 days when i called on service centre no. (011_[protected] then a guy (Arjun) picked my call.. I told him to connect me to vikram who is taking care of the same.... Then arjun told me that vikram is not avilable.. He will be there within 10 mins.
Then i called aftr 10 mins. Agn arjun picked my call nd he told me that still vikram has not come.. Then i discussed my issue with arjun nd gave my bill no. To arjun.. Then arjun told me that mother board o[censored]r phone is not working.. It will cost u more than rs.12000.. I told him to connect me with vikram he agn said that vikram is on lunch.. Than i gave around 15 calls.. But no one picked my call.. Than aftr the same agn arjun picked my call and he told me that vikram will be there within 5 mins. But still they repeated this rubbish.. I called agn so many times but no one gave a single response to me..
I'll take this issue to the higher authorities.. I mean m using a bloody smartphone which costs me around rs.40, 000 and they guys are treating me like i have taken a keypad handset... Very bad and disgussting experience i ever had with a company.. Kindly do the needfull and the copy of reciept is already attached.. And i want a quick response..
Regards-
Puneet bhandoria
(+91_[protected])