Samsung India Complaints & Reviews

I have purchased Samsung refrigerator on 15/2/2015 and in June 2021 i was facing no cooling/ less cooling issue with my machine,

I raised a complaint through samsung india customer care, and ask for tech visit
After two days technicians came at my home and said that their is a issue with compressor and the same needs to be changed after that technicians changed the compressor which is covered in 10 year warranty, they charged me only for Gas amount

2-3 days later i was facing the same issue again and i called samsung for support, they send senior tech and he said that their is a gas issue and he called someone to fix this

And again after 2-3 days the issue is still same and this time technician came and said that my fridge is non repairable.
There is some internal leakage in it

I asked questions, that if there is some internal leakage before than why you changed compressor why you charged me extra amount for gas?

He said that my fridge is under warranty so Samaung will call you and negotiate this with some amount or replace my refrigerator

But days passed I didn’t received any call from samsung
Then again i called samsung for support and this time customer care said is very bad tone that we cant do anything there is nothing such policy and technician lied to you

And they disconnect my phone after giving me lame excuses.

Can someone from Samaung take this issue as my fridge was working fine before the technician changed my compressor.

My awb number [protected] is not received yet why sir, please provide me your delivery agent number.. my name is MUKESH KUMAR SONY

My Samsung TV had a problem in February 21 and lodged complaint no FB21.216
The authorized service centre CSC in Mumbai collected the TV for repair and came back with 2 repair options
1. Option 1 - Change a minor component – with 6 months warranty
2. Option 2 – Change the motherboard – with 1 yr warranty
I selected option 1 and the mother board was replaced.
The TV again developed a problem in Apr 21 & on April 13th I sent a message to the technician Sh Rohit to come and collect the TV.
The technician informed that he was out of station. On calling the CSC support centre, I was informed that the service centre was also closed due to COVID.
I have been calling since the last 10 days on the anticipation that the CSC has opened post Covid & the CSC now informs me that the warranty has expired as it was only for a period of 3 months. On checking the bill I find that the guarantee slot has not been filled.
Request your intervention in
1. Repair of the Samsung TV
2. Ensuring that customers are not misled while undertaking repairs at an authorized centre.

I bought S9+ in Feb 2020.
Suddenly one week back The screen is all green lines without any damage, Confirmed by the Samsung service center on Jul 3rd, 2021.

And, this issue is not only faced by me but also many s9, s9+ and s10, and other galaxy devices, You can find many such cases by just simply googling Samsung galaxy s9+ green screen issue(https://r2.community.samsung.com/t5/Galaxy-S/Samsung-s9-plus-green-screen-...⇄
And this issue is faced just after the warranty expires
I think this is a strategy followed by Samsung to increase service center revenue.
I hope this shouldn't be true if you help me.

So, I was trying to contact the customer service supervisor for a free replacement(because the customer service executive assured me that if there is no physical damage we will do a free screen replacement).

But after multiple callback requests also they are not calling back, Only because the fault is on your side.
They are simply closing those requests without even contacting me,

So, Now My only hope is you, sir
Please help me and rectify Samsung service insider failures

Complaint number:[protected]
Some Call back request id's: [protected],[protected]
Service center job sheet bill no: [protected]

I hope u will understand my concern and your company's internal problems as I mentioned and resolve my issue.

Bought Samsung S 20 FE 5g on 18th June from Samsung website. Mobile was not charging from day 1 properly. Bought fast charger from Samsung website & issue was not resolved. Called samsung number of times, did chatting & when it was beyond doubt that it is hardware issue went to service centre . They demanded Rs 1500 to check the phone though is was barely 15 days old. Bought a wireless charger meanwhile to manage. I made complaint again to samsung as per the hierarchy given in the web site, from service contact to head service to CEO. I demonstrated the issue to service center at Aundh Pune & reference number is [protected] dated 7th July. They acknowledged that there is some issue in charging port & they are waiting for spares. I received 2 calls from 2 different persons & at least 10 mails with different reference numbers since I started making complaint. I gave feedback on service too. Thee status today is:
1) I have no idea when I will get my repaired phone. I should actually get replacement
2) No response from service head, CEO
What is appalling is response to the flagship product quality issue is so bad. I regret having bought the phone . I got carried away to have " Samsung world " in products across pad & watch. # # #samsunggalaxy

Pray for your honor! Hello team!

All of you who I Pray for your honor! Taking his photo.

by attaching it to the mail. Sent everyone. Please do tell me the reason. Because now it is a question of my honour.

I'll give you whatever money you want. I will give as much as I want. To save your honour. If I had to give you money to bake my kidney too.

You will also give Because respect comes only once. Not again and again, if once the honor is lost. So don't come back. All of you are requested to join hands. Tell me that fun

If you don't want to tell? So for that. I will also have to take recourse to the court. you most? Request with folded hands. for my respect.

This is a small application. please accept. And tell me the reason for this. and this application. I!

Facebook! Tutor. And to all your seniors. mailed. please. To save my honour.

help me Thank you!

Dear Samsung Team,

Through this epistle, I want to inform you, I buy a Samsung Refrigerator on[protected], which Rs 91, 999 and installed by the Samsung company employee as per the policy.

The product is working fine for 9 months till June & in the starting of july, we faced a problem of cooling is not properly working and our materials were effected due to this.

So, we called the customer care and request for the repair as soon as possible, but nobody will bothered.

We called the person who installed this refrigerator and requested for the repair and we are so much shocked, when he said very rudely to the ladies that:-
1-are you asking me before buy this Samsung refrigerator.
2-why I’ll listening your problem.
3- I have already busy with my work and don’t call me again.

For your reference employee name:-
Gurvir[protected]

This is the Samsung company employees, they don’t know how to talk with their customers and deal with.
Is this Samsung quality recruitment of employees who don’t know the etiquette to talk with ladies?

later we called again to the customer care and complaining about the same.
Then one of the engineer contacted us on call and listening our problem and promise to come same day, but failed to come and visited next day at 6 o’clock.

After checking all the things, he said compressor is not working and it will take 3-4 days to repaired and giving the excuse, they have lots of load given by the company, so we do not have time to repair so fast.
For your reference I shared one number who did call to us and making us fool that engineer is coming and resolve the problem but nobody will resolve till now.
([protected])

Now 8 days passed nobody will come and repair our refrigerator, we called number of times to the customer care and complained the same.

This is called Samsung, as we trusted this brand for better products and best customer services, but this is pathetic.
They only selling their products for profit making without bothering after sales services.

Their engineers are also complaining about the company to their customers about services & not to buy the Samsung products.

Now in future I, my family & friends never buy any Samsung appliances, they are only making profit not giving any proper services like LG.

We are now file a case in the consumer court for selling the defected product and unethical practices.

Shame on you Samsung india!

Regards,
Anil Verma
+[protected]

Respected Sir, Myself Neelam Dudhwala, we had purchased Samsung french door SS Ref: RF60J9090SL, 693ltr refrigerator on 13th June 2021, from Reliance Digital India, Udhana, Surat, Gujarat, vide Tax invoice no. [protected], in that refrigerator there was a problem of non cooling and moisture in fridge, so we complained on Toll free no and video call. Technician visited and confirmed the same and Samsung Co. agreed to replace the same, Moreover, We got replacement on 27th of June but there were dent on leftside outer wall of fridge so we returned it back. Same day I called service centre and they told me that about 15 to 20 days Will take place in process completion. Today I called Samsung Service and they told that another 15 to 20 days will be taken in replacement. Now I want refund of my money at your earliest otherwise I will go to Consumers Form for the difficulties we are facing after purchasing refrigerator worth Rs 1, 18, 000/-. Neelam Dudhwala([protected])

Please locate my mobile as soon as possible and send your proper information to my mail id: [protected]@gmail.com,
phone Number to contact: [protected]/[protected]
MOBILE INFORMATION:
IMEI 1:[protected]
IMEI 2:[protected]
S/N: RZ8N31XFBAX
NAME: N Shiva Sakar
MODEL: SM-M215FZBG 6/128 BLUE
PURCHASED DATE: 18-May-2020
Gupta's Shoppe, #19, Sri Murugharajendra Complex, K E B Circle, Davanagere, 577002
Invoice number: 000154

I bought this samsung s20 fe on 32 dec 2020

From then to now i face huge heating problem in my cellphone..

I visited many time to shop and care center

They update my phone many times but the problem is not not resolved yet .
I am irritated from this device .

Hi Team,

I have purchased my Samsung Note 10 lite and while talking on the phone the screen display has gone. U have visited to the Samsung service center they just said that there is a impact damage without checking the phone and said it is out of warranty and it is chargeable. If this is so convenient to deceive the customer just by saying that there is a impact damage. Like if while talking on the phone also the damage happened then what is the phone is for? I am right now very not having any kind of trust on Samsung then. This is absolutely unacceptable. @samsung @sunil dutt please look high action on this kind of behaviour of the service center. The Debojyoti service center of Kolkata is just waste.

I purchase a Samsung Galaxy S21+ on 05/July/2021 from a Physical Samsung official store. At the time of purchase, They told me I will be able to redeem Galaxy Buds Pro offer after 72hrs of activating my phone. It has been now more than 5 days but I am not able to redeem the offer. Now customer care told me that July offer is not live yet.

I have 2 questions from Samsung India...

1. Why promise 72hours if you know offer is not even live yet?
2. It's already 10th July, When July offer will be live? In August or next year?

Hii Sir,
I've Sumsang M31 phone and there is problem in DISPLAY. I've submitted my phone to service center and they had said your phone will be repaired within a month. I've submitted to Baba sumsang service center (Add. Near Maharani bus stand, Gaya, Bihar).
Now it is more than one month passed, still they are asking for more 10 days for repairing.
I'm a class 12th student and I'm facing lots of problem in my studies due to lack of that phone. I request the Sumsang India to please resolve my problems.
Thanku

Dear sir/ma'am,

According to the above subject, I gave my mobile note 20 ultra (serial no- RZCN801GFZD) on 14/07/21 to your authorized samsung service center(Laxya electro care, udaipur) for back glass replacement whose invoice no- EC21220706 and I have given them 4751 was given Rs. On checking after replacement, it was found that glue was pasted on the main sensor of the camera and dust particles came on the remaining two...

Dear Sir,
I had purchase Samsung Galaxy M31 through Amazon on 28- Oct-2020, ( Don’t want to buy made in china phone ) problem started from March 20221 in phone @ intermediate automatically key pad start working with touch, attach video for your reference, for such problem company should replace phone immediately

Contacted customer support toll free number -2 -3 time, 2nd July 2021 also they done online support through Smart Tutor Application but problem not fixed

As suggested by toll free team 3rd July 2021 afternoon 1.00 PM visited Mulund West service centre RAJ TELSERVICES MUMBAI-400080

Service centre team check phone & informed me that problem is in Display & Display is not available in stock ( 2020 Model ) informed me to keep phone in service centre .

If part is not available in stock why service centre want to keep in service centre? I suggested them you can register complain & order display, will visit again ones display get available

Service centre team deny to register complain, without keep in hand set in service centre, we can’t order spares, no support will be provided.

What service team is going to achieve in keeping intermediate problem & spares not available, keeping hand set at service centre, my daily work will get held up, as headset is not completely down
If company do not have spares in stock, company should provide replacement phone immediately
I have send email to support.[protected]@samsung.com,
yh.[protected]@samsung.com,
ken.[protected]@samsung.com,
servicehead.[protected]@samsung.com, Samsung reference number is [protected]
after many reminder - still they not arrange spares at local service center, they are asking me to given hand set to service center to order spares . this is total wrong policy on customer support, company should keep maximum spares at service center, attach video for reference
Regards,
Shrikrishna Babhulgaonkar
+91 [protected]

Below was company reply 4 July
Dear Mr. Shri

Greetings of the day!

We are sorry for the inconvenience caused to you.

In order to assist you at the earliest we request you to kindly submit your handset in our service center so that part can be ordered and your device could be repaired. we also request you to kindly share your contact number for further communication. You are our valued customer and we appreciate your patience in this regard.

Your reference number is [protected].

Warm Regards,

ARJUN

Samsung India Electronics Pvt. Ltd.

I had purchased a Samsung Refrigerator on 29/09/2015. Refrigerator has stopped working and I had put a complaint for the same. The technician visited my place and according to him the compressor is not working.
And I cannot claim for a warranty for this because I do not have the barcode sticker behind my refrigerator. I do have the invoice of the Refrigerator.

Since last 6 years the Refrigerator is cleaned regularly due to dust issues.
And the sticker might have been faded or removed.

I fail to understand how this voids my warranty and how should I be penalised for the same. If this sticker was so critical then it should have been embossed or some better pasting mechanism should have been used by Samsung.

Note I do have the original bill of the same. Currently I am facing lots of issued as the Refrigerator is not working.

I would appreciate if Samsung India looks into the matter and give a solution for the same and help me claim the warranty.

Details of the Refrigerator..
Model code - FFRS21HSTW
Samsung Ref FF RS21HSTWA
Chasis No - W68554AF700016

Also I have read my such issues and have seen prompt response from Samsung India team. Would appreciate if I also get the same response.

Thanks in advance for your support.

I bought samsung 31 mobile 6 months ago & with in six months screen is totally black, when i shown in customer care, they told me mobile is fall down due to this reason screen is not working & they demanding Rs.4800/-.
True is my mobile is never fall down.
Kindly resolve the issue.

I purchased a samsung Galaxy F62 mobile phone on 04/04/2021 at Salem. I used my ICICI debit card so that there was a cashback after 90 days. I didnot recive it

I gave my phone to samsung service center at 19/06/2021.. Till now my phone is not received. They making excuses when I ask about my phone. every time they making different different excuses... Like engineer's mother death, internet not working, parts not received etc. Even I personally meet theme still they making excuses 😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠...⇄
Worst service experience.
And please do something.

Hi.. I tried all possible ways to find solution, but the is no resolution in sight. Hence I'm writting back to you again.

Gist of my issue:
I ordered F62 via Samsung shop website & it clearly said all Icici credit cards eligible for 7500 cashback, which didn't happen. Initially your samsung support team said my card was ineligible.

After long followup, they admitted that adding Samsung protection plan...