Samsung India Complaints & Reviews

Dear sir,

Greetings!

I have been long term customer of samsung. I use Samsung products only right from mobile, fridge, washing machine to everything for its brand quality. Honestly, I have a great trust on this brand. But sadly I recently purchased a samsung f12 model mobile on 11th July 2021 through samsung mobile app and after receiving the product when I checked with the camera, the camera quality was not up to the mark, so I wanted to return the mobile and so called the customer care service immediately. As per the instruction given by the customer care service people I went to the service center (which is nearly 35 kms distance far from my place since I reside in remote area) to get the DOA certificate on 12th July 2021 to initiate the return process. But they at service center denied to issue DOA mentioning that the quality related issue will not be covered by them and after a great struggle they created a job sheet and also asked me to surrender the mobile and so I surrendered it to them on the same day. Since then I have been calling the customer care service people several times regarding the approval to the return process or the replacement to higher model, but they are not at all trying to resolve my issue. Instead dragging the issue and putting me to suffer a lot. I am facing the worst experience with them. Whenever I call them, they try to escape telling me that I will get a call back from the supervisor and issue will be resolved within today but I never evert get any call back from them at all nor there is any update regarding this concern even after I said I will escalate the issue to the Samsung head, social media and in the consumer forum. it's been 16 days since I surrendered my mobile to service center. I am so stressed and terribly frustrated. I am badly facing the worst experience with samsung customer service. Hopefully my voice will be heard and trust that I will get my refund soon. Awaiting your positive response in this regard.

Thank you,
Manimozhi Ilango.
[protected]

I had bought refrigerator side by side model RS74R510SL in March 2020.l have filed complaint on 10 July 21 wherein we were informed the compressor needs replacement.On 24 july the service engineer brought the compressor..and then said that motherboard also needs replacement. Still no one has come from samsung and the fridge is non functional.
This is the worst fridge l have ever seen.

Dear Samsung TV service,
I'm highly disappointed from the service I received from one of your service centre. I purchased a Samsung Full HD Smart TV in October of 2016 and this month I faced a problem that it was not turning on even when I changed the socket I plugged it in. But it was to no avail. Then I contacted the Customer Care Service to resolve the problem and then a Samsung service engineer came to my house and inspected the TV which was in highly good condition and he himself said that it was in a good condition. We wrapped the TV as it couldn't be repaired at home, he said some parts were needed to be replaced. We gave the TV and it was returned after 11 days but the condition of the TV was deteriorated. Its edges were worn off. He said it was just repaired but when he took the TV he said it needed some parts replacement. He didn't even gave the printed bill of the *replaced* parts. When asked he gave us a handwritten bill only. I'm so disappointed that I wouldn't buy any Samsung product in the near future and would suggest everyone not to buy any Samsung product, because if it stops working you're going to get the worst customer treatment from the Samsung service. Kindly do something regarding this issue. I've attached some picture of my TV and the bill he gave.
Thanking you,
Rabendra Prajapati

I have purchased a Samsung TV on October 2021. Within 6 months time it started showing different types of issue. TV started blacking out frequently. Another issue with the TV is there is a horizontal line running across the middle of the screen.

I have contacted Samsung service desk several times. Hard to say they aren't of any use. It has been almost 2 months now. In this time period I called them regularly but not a single agent could really help me other than saying they will solve the issue ASAP.

I registered my complaint with Samsung on 4th June 2021. It's going to be almost 2 months now and they haven't taken any action yet other than saying they will solve the issue ASAP . I have to say that the customer service provided br Samsung is really horrendous. From all I have experienced I have to say thatt hey Don't care about the customer's time and money.

I regret buying products from Samsung and I am sure that I'll not definitely make this mistake in future.

I complained about my faulty washing machine couple of time and they will assign someone from thrissur branch and they will send a mail saying that the issue is closed without attending the issue, so poor service. And my lasr request number was [protected].

I have purchased a washing machine of Samsung approx 1 month ago. Suddenly a technical issue came we have complaints the coustomer service regarding the issue but the coustomer service gives us wrong information and misbehaved with me . They sent us the duplicate product it seems . Please take strict action against Samsung .
My service request no. is [protected].
Model no. WA65N4261SS/TL.

I am Dipankar Malakar from Badarpur (Assam).

I were bought Samsung note8 from Flipkart. Last year my phone earpiece speaker not working properly, so I visited then customer service Karimganj (Assam). Service boy name Ramcharan, he was not work properly in my mobile. This guy use low quality paste my mobile back panel. This year(2021) month of June, enter rainy water in my mobile, then I shocked back panel fully open just touch of water. 17th June I visit customer service Karimganj (Assam), I asked how enter water in my mobile. He was asked all waterproof mobile after 5 minutes not work in water. He asked touch panel not work in my mobile, so change my touch display. He asked touch display price 16 thousand. Then I asked no need touch panel. He offered then, he given my mobile to Samsung company, he asked me i give fake mobile bill and company refund me 60 percent or 10 percent. But till now this guy Ramcharan asked company approved my mobile, but company not refund me till now.

I had Purchased a Samsung tab through the Samsung.com on 12 July and the same was cancelled on 12th July and got emails mentioning that the amount will get credited within 7 to 10 working days which never happened.my order id is 1100357

My Sel[censored]VESH SAIFI, last Diwali i bought a NEW SAMSUNG Mobile Phone, That is M31 from Amzazon india . As i had been facing Display issue with same samsung mobile phone. The issue was that one day while my phone was connected to charger & was being charged, at that time, its display suddenly got disappeared. SInce my phone was in its origianl Warranty, i went to Samsung Customer Centre At Garh Road, Meerut, 250001 . (UTTAR PRADESH) . As i approched the repairing officer at counter, He took my phone & and examine the same for few second, & i requested to repair the same mobile phone to him, he thought for few second then he reply to me that your mobile phone could not repair for free even my mobile is under warranty he said you have to pay 5500 RS for the same . HE excused that your"s phone could not repair for free since it is demage, I insisted that if it is demage, then show me from where it is demage, He pointed at the Screen and said that it is Demage internally . it was not visible to me.

My mobile speakers volume is very low and sound is also not clear

Pls att screen shot, it fake or true message for updates, pls confirm

नमस्कार जी,
My name is neeraj chaudhry.
I bought a samsung S 20 plus(128gb) phone from flipkart in nov 2020 very 2nd day my screen was having problem lines, blur & very tiny small dot.
I called flipkart & told them to replace my phone they came to my home taken my phone & told me they will take to samsung customer care after 1 day they rejected by saying there Is no problem in screen & phone they rejected my request of replacing the phone after that phone works fine for near about 3 months.
Then after sometime in April 2021 that problem again comes.
I called samsung customer care they told me deposit ur phone in nearest samsung service centre I given a request to replace the phone as this is manufacturer fault.
I am a samsung customer from last 10 years.
Me & my family members always buy high end model but samsung customer care r treating customers as I have done a huge mistake by purchasing samsung phone.
My phone is in brand new condition screen Is not broken, it doesn't have any dent on side the back reper is also not removed fault is of company but they r not ready to hear now I am fed up & in huge trouble.
Now last month I got call from samsung customer care we will try to replace phone now it is near about 3 months days no response & I was without phone.
No response from Samsung customer care last 4 months phone is in service centre.

It is my humble request to u take this matter very seriously.i am enclosing the video, sevice centre recipient & rejection of flipkart too.
I attached video, bill, rejection mail please verify.
My contact details are

Neeraj chaudhry
M.[protected]

Dear sir, mam

I Chaitanya Bajpai would like to bring in your kind notice that I have recently purchased washing machine W/M F/A WW80K54E0UX/TL (RD) on 5 July 2021 I.e. and the delivery of the same was made today L.e. 6th July 2021.

For reviewing the machine I visited the dealer on Friday L.e. 2nd July 2021 and found that the machine had some scratches so I asked them for a fresh piece and they promised me the same where I specifically mentioned that I wanted a fresh piece and clearly instructed them that the model they put-up for display is not be delivered as it seems to have scratches bearing the same thing in mind I made the payment for a fresh piece despite of making my instructions sound and clear, sill they delivered me the same product( the one they put on

display) and production have removed stickers spots also. I tried to contact the dealer of the showroom(STERLING ENTERPRISES PVT.LTD. 41/4A' SANJAY PLACE, AGRA 282002) but he has clearly denied for any assistance from his side so I want you look into this matter.

I am continuously try to contact connect with constant team but no one is bother my consent, I am trying to connect with costomer care too but they always say they will connect you soon but no one called me and I also received one threatened call also, that man was was sayinghe is speaking from Lucknow and when I started call recording he disconnect my call and when I call him back he said (if you are recording the call he will not help me and he said joo karna h kar lo)

I bought samsung m30s smartphone, within a year I face problem of hanging

Problem- Galaxy M31S phone in boot loop after android upgrade.. only samsung logo when phone switch on.. phone is in warranty only one month old.

Case escalted to Samsung Senior management Team but no help.. only harassment.. Boycott Samsung..

Hi Team,

I had visited Samsung service center on 16th July (Token:- W0010) because of my Samsung Phone (F41) screen issue that is black spot which is increasing day by day initially it is 30% and now 85%. As per Samsung executive (Gurgaon, Sector 23) and engineer this is not covered in warranty. I asked her why this is not covered in warranty then she told me that this issue is due to hard press on screen and it will considered as physical liquid damage however there is no dent on phone. Also she told me that there is liquid at present at charging point (Light green liquid).

I replied her that my Samsung phone is neither dropped anywhere nor gone in water. Also updated her that recently in April phone's screen is changed at same Samsung service center due to physical damage by me and cost was bearded by me only rest all parts are not impacted. It might be possible that phone is not packed properly so this issue occurs or may be screen quality issue.

They are not agreed for my point so i called Samsung customer care on toll free no[protected] and explained all things he suggested me to raise Q&A from service center Gurgaon Sector 23 and same has been updated to Samsung executive and technician. As per TAT this should be closed in 24 to 48 Hrs. but no one called me for update till date. So, I called multiple times on Samsung customer care toll free no. he again told me that you will receive update within 24 Hrs. but till the time no luck. So i am writing mail today.

I have really faced bad experience with suggested issue and feel cheated. Intestinally they don't want to cover Samsung screen issue in warranty so, they are wasting my time rather that investigation.

Requesting you to please treat this case on priority and resolve ASAP

Called record with Toll Free number
16th July 21 - Three times to explain all thing and handed over to technician
17th July 21 - One time for update but no luck
19th July 21 - Two Times for update but no luck
20th July 21 - Two times for update but no luck
23rd July 21 - Two times for update but no luck

Regards
Ritesh Raj

I was delivered on Thursday 22/7/2021
Technicians were calling and assuring us to reach within few hours but nobody came for since two days.

The multifunction printer is giving black photocopy probably due to hinge broken of top cover. I was directed by Customer care to HP service centre in Gurgaon for repair to a broken hinge of top lid. The service centre has advised that part is not available and cannot be repaired.

Could you please guide as to how to get repaired the printer. The company should take care of this and I understand that this must be a common part.

Automatically purple spot on display even no where mobile is drop down and no other damage...In night mobile is fine but when saw the morning purple spot on mobile display automatically.even customer care behavior is also very rude.

I purchased samsung watch3 on samsung shop website. I received 3 days back(21st july). When I opened the product its 0% battery, so after I did charge and booted the watch.. I can see only 1/4th of the screen is visible and the rest of the screen is blur.
I raised a complaint to customer care:
Order number:[protected]
Complaint tkt number : 2132996

I got a reply asking me to get DOA from service center.
I went to the service center and asked them for DOA, for which they are refusing to give.

I don't know what to do now, I purchased ₹30, 000 product and I got a defective one and now for which they are not even heading to replace it.

What should I do now?