Samsung India Complaints & Reviews

I have purchased Samsung refrigerator (model no- RT28M3424S8/HL) on 21.10.2018 in Navi Mumbai, Maharashtra. I got cooling issue on my fridge and lodged a complaint to Samsung service center via toll free number. On 05.07.23 an engineer has arrived and he confirmed that the gas needs to be refilled, he took the visiting charge. Yesterday on 06-07-23 another service engineer came and he did the gas refill and assured that the cooling will start and fridge will work normally. He took Rs 2000 for gas refilling and prepared the bill for the same.

However, the fridge did worked for 3-4 hours and again stopped cooling. The executive now saying there is an internal leakage in refrigerator. Which they are not able to fix and suggested me to sale this fridge to them with the depreciation of whopping 72%.

They are suppose to fix the problem for which I have already made the payment. This seems to be some kind of scam and sponsored by Samsung Service Center itself.

Brand : Samsung
Model : S20+
One day I received a update for my mobile after installation i observed a green line on my mobile at right corner after two days the display is not working and it turns into white.
I went to customer care and explained everything they told me like that need to change display and the cost of display is above 18000Rs. And i give for change the display after that I heard a notification from samsung like replacing display for free due to bug in twitter, I raise a complaint on that on issue and I submitted the bills also but they are not responding
Please help me on this

Thanks
vamsi krishna

Ordered s23 ultra on 26th June an d cancelled it on 28th July (order # [protected]) till now refund is not initiated even after multiple follows up with Samsung customer service through calls and emails

Dear Sir/Madam,

I am writing to register a formal complaint against the poor response and inadequate service provided by Samsung's authorized service center, Shreeji Mobile Care, located in Ahmedabad. The purpose of this complaint is to seek your assistance in addressing the ongoing issues I have faced, as I have exhausted all other means of resolving the matter.

On June 30, 2023, I submitted my mobile device to Shreeji Mobile Care for a minor repair. Since then, I have been subjected to a series of frustrating experiences, including miscommunication, delays, and a complete lack of professionalism, which have caused significant distress and inconvenience.

To provide a chronological account of the events, on July 3, 2023, I contacted the service center to inquire about the progress of my device. Shockingly, I was informed that the insurance approval for the repair had not been approved. This was a distressing revelation, as it had already been several days since I submitted my device for repair. In an attempt to seek clarification, I promptly contacted Samsung's call center, where I was informed that Shreeji Mobile Care had not even submitted the estimate for the repair. This lack of coordination and failure to fulfill basic responsibilities is utterly unacceptable.

Despite my continued efforts to seek updates, the situation has not improved. When I contacted the service center once again on July 4, 2023, I was informed that the insurance approval was still pending, despite their claim of having submitted the estimate on July 3, 2023. To exacerbate matters further, the call center representative informed me that their records indicated that my mobile was received and the claim submitted on July 4, 2023, contradicting the information provided by the service center. The inconsistent information and evident negligence displayed by both parties have only added to my frustration and despair.

It is important to note that I have paid an additional amount of Rs 9000 for Samsung Care+ service, specifically intended to provide efficient and timely assistance in situations such as this. However, instead of receiving the promised support, I find myself facing harassment and prolonged delays for a minor repair. This distressing experience is compounded by the fact that this is the second time I have encountered such issues with Shreeji Mobile Care. In the past, I endured a similar ordeal where my device was held for an astonishing period of 30 days. It is disheartening to witness the recurrence of such inadequate service and a complete disregard for customer satisfaction.

Given the gravity of the situation and the apparent inability of the service center to resolve the matter satisfactorily, I humbly request the intervention of the Consumer Forum. I seek your assistance in thoroughly investigating the conduct of Shreeji Mobile Care and taking appropriate action to rectify their persistent shortcomings. Additionally, I implore you to ensure that necessary steps are taken to compensate me for the mental anguish, inconvenience, and additional expenses I have incurred as a result of this protracted service experience.

Please find attached copies of all relevant documents, including service receipts, warranty details, and previous correspondence with the service center, as evidence supporting my complaint. I kindly request that you initiate an inquiry into this matter at the earliest convenience. Furthermore, I would appreciate being kept informed about the progress of the investigation and the subsequent actions taken.

I trust in the Consumer Forum's commitment to protecting consumer rights and ensuring fair resolution of disputes. Your intervention in this matter is crucial to restore my faith in Samsung's commitment to customer

I am writing about a phone I purchased using the Deloitte employee program on 6/19. After the ETD of 6/26 went by, I contacted support through chat and was told that there was some operational issue due to which delivery was delayed and it will be delivered in the next few days.
After receiving some empty calls apologizing for my issues but no real updates over the next few days, I have today received a message from Samsung saying that the order is being cancelled. I have not requested this cancellation, and this is being done without my permission or any consultation. This represents a problem for me since this purchase was made under a corporate program and I have already sought reimbursement. I am beginning to understand that Samsung does not care about an individual customer in the slightest, but actively creating further problems for a customer is a new low.

Hello all,
I purchased a Samsung Galaxy M31s phone about 1.5 years back, The official release date of this model is 2020 July 30, which says that it is pretty new and we expect descent updates over first few years. After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. It finally switched off with only logo visible which is not even letting the device to get into bootloader. I went to a nearby Samsung service center (Samsung Service Centre Chittoor) and they told me that the motherboard needs to be replaced.
There were over, at least, 100 people with the exact same complaint in the internet and Consumer Complaints forum regrading their phones (all Samsung M-series phones). The update caused the motherboard to fail.

Please, have a look at the disaster the updates have caused. And kindly provide a free motherboard replacement or refund the amount. It's a blunder done by samsung and expecting customers to pay 9-13k to get the motherboard replaced.

PFA the same issues raised-

https://r2.community.samsung.com/t5/Galaxy-M/Samsung-M30s-Motherboard-Issue/td-p...⇄

https://www.consumercomplaints.in/samsung-samsung-m31s-mobile-motherboard-c30192...⇄

https://www.consumercomplaints.in/samsung-samsung-galaxy-m30s-motherboard-issue-...⇄

https://r2.community.samsung.com/t5/Hyderabad/Samsung-M30S-Price-for-Motherboard...⇄

https://twitter.com/search?q=Samsung%20m31s%20motherboard&src=typed_query

There is auto switchoff issue in mobile. Moblie was bought from official samsung store and currently in guarantee period. No replacement being given even after making many requests

I purchased a Samsung refrigerator from croma. Refrigerator has some issues with it so I registered a complaint to get it fixed. Samsung took the refrigerator and gave me refund vouchers. Now when I am trying to get the copan redeem, their site is not working. For last 2 weeks, I don’t have a refrigerator and all they say is our technical team is working to get the site fixed. I am not sure what to do, it is a mental harassment. Their product was faulty and now their site is not working and I am suffering. Please suggest what to do.

I had purchased a freeze of samsung companey 10 months ago. 20 days ago i registered a complane to repair my freeze they come and told that compressor should be changethen they demand for bill and i provided them bill but they said that your freeze is old model so you have to pay even if it is in warranty. they rejected my complane after that i contact to samsung call center again and again they always say that your freeze will be repaired in warranty according to bill(attached screen shot of watsap help centre samsung) but service centre always cancell my complane for money.

Samsung phone M52 5g mobile update is done on June 2023 getting a green line and pink line on the screen, checked with the customer and told go near the service center and went service center in service telling need to change the display 8000rs charge ...

this is a new type of fraud by Samsung mobile, pls don't buy it

Regards
Sathish
[protected]

I purchased a new Samsung wind free AC of model number AR18BY3ANWKXNA. It is found to be defective. I contacted customer care many times but no replacement was done yet. I request you to please help me in this regard

Thanks and Regards
Lakshay Bhasin
+91 [protected]

I purchased a new Samsung windfree AC of model number AR18BY3ANWKXNA. It is found to be defective. I contacted customer care many times but no replacement was done yet. I request you to please help me in this regard

Thanks and Regards
Lakshay Bhasin
+91 [protected]

My self also lost near to Rs. 20000 . My Samsung M31s ( 6 GB RAM, 128 GB Storage), started freezing and auto startup frequently. Nearby Samsung service center told me to replace mother board/CPU and no sure about the working after that. It is total wastage of money by selecting Samsung mobile.
I purchased this mobile in Sept 2020.

[protected]@gmail.com, [protected], [protected] ye employee kbi tym pr site pr nhi aata client se bhut misbehave krta hai glt language use krta hai or jb b site pr aane k liye cll kro to ghr m hota hai 15 min m aara hu krke 1 ghnte tk nhi ataa site pr humesha late sir ap is prblm ko jldi solve kro or apne is employee ko smzhao ki tym pr aae site pr thnku

I purchased a Samsung Tv from Croma on August 13th 2022. The model number of TV is Samsung AU9070 43-inch 4k tv. Initial impressions of the TV were pretty good without any problems for almost 6-7 months. During the month of April (i.e. the 8th month from date of purchase) i suddenly started noticing white spots on left side of the TV while gaming and pretty was shocked at it at first sight. But initially I thought that it was due to the content...

My Samsung Refrigerator Is working condition all settings is ok but cooling is not done Refrigerator And freezer both.
I lost my purchase invoice and warranty card.
We are not get response from any local support team and also from Samsung customer care.
Dear Team kindly look into it on priority basis and contact me on [protected].

Samsung refrigerator Model
RT28M3022UZ/HL-01

S/N
03N04PBK402141V

I AM WAITING FOR YOUR RESPONSE AND SUPPORT.

Refrigerator Is working condition all settings is ok but cooling is not done Refrigerator And freezer both.
I lost my purchase invoice and warranty card.
We are not get response from any local support team and also from your customer care.
Dear Team kindly look into it on priority basis and contact me on [protected].

Samsung refrigerator Model
RT28M3022UZ/HL-01

S/N
03N04PBK402141V

I AM WAITING FOR YOUR RESPONSE AND SUPPORT.

Refrigerator still not working properly from past 3 months

Saravana store padi la 5th June 2023 AC and Tv vangi erunthom installation vara sonna vara mattirukkanga... Thn customer care ku call panna one by one number koduthu pesa solranga ana yarum vara mattirukkanga.. ippo varaikkum yarum varala. Summer time athum romba kastama erukku... Ya da Saravana store la vangunonu feel panna vechitanga.. next time anga vanga kudathunu feel panna veikkiranga.. romba romba kastam..

Actually my phone Samsung galaxy m31 phone turned off while I was making a call on June 17, 2023. My phone didn't respond to the forced restart and I did try by charging it. At first my phone did show the logo at least stating Samsung galaxy m31 but the next day it is not showing anything. It even not responding to the forced restart too.
I want to get the thing repaired. Please help me regarding this issue.
Name : D.R. Thejesh
e-mail : [protected]@gmail.com