Samsung India Complaints & Reviews

Hi,

I am using Samsung M31s from last 2.8 years, recently i updated device with software patch update..after that i started facing restart issue.

Mobile is getting restarted automatically, some times it gets hung and then restarts...this is happening from last week.

From last 3 days, its not even starting...it stuck at Samsung Logo, i visited Samsung service center in Bengaluru(opera house), they said its mother board issue.

But i never used other chargers, never charged more than 90%, never dropped my mobile, never felt into water...then how come i got motherboard issue within 3 years.

Either samsung using low quality hardware or its because of faulty software update.

After research i found that many are facing the same issue after updating their mobile (only mobiles having EXSYNOS 9611 processor)

I request you to please replace my motherboard free of cost, as i cant afford to buy a mobile worth 18K to 20K which doesn't even give 3 years of life, where chinese brands are providing 4+ years life.

Bought a Samsung phone Galaxy Note 20 Ultra on the 27 December 2020, everything was fine till I installed an update and immediately a green line started appearing on my screen! I tried my best to switch off, restart everything BUT the green line still persists destroying a very expensive phone, is this being done deliberately to force people to buy new phones.. if so it is a very cheap trick by Samsung and I will lose all faith in the company. I searched the net and found that this issue has cropped on many Samsung phones after an update .. this goes on to confirm that there is something fishy going on from the Samsung company.

I have fold 4. All of a sudden it's display stopped working and a black line appeared in the center. I went to the customer care and they said that I wll have to pay for the display . My phone is in warranty and I have seen that issue is there in this model. It's company's fault. Two known ppl have faced same issue. I saw on internet that ppl r having same display issue. I am sending my job sheet and it's a request that plz fix my display.Its in the name of Arav, my son. If this type of issue is coming in such expensive phones then Samsung should stop producing such models. Please fix my display and I am not paying as it is in warranty.

I have fold 4. All of a sudden it's display stopped working and a black line appeared in the center. I went to the customer care and they said that I wll have to pay for the display . My phone is in warranty and I have seen that issue is there in this model. It's company's fault. Two known ppl have faced same issue. I saw on internet that ppl r having same display issue. I am sending my job sheet and it's a request that plz fix my display. Its in the name of Arav, my son. If this type of issue is coming in such expensive phones then Samsung should stop producing such models. Please fix my display and I am not paying as it is in warranty.

I am writing to express my frustration and disappointment with the lack of support I have received from Samsung regarding the Samsung Galaxy Watch 4 40mm Bluetooth (Model number SM-R860NZDAINU, bearing serial .RFAW32GAK9J) that I purchased from the Samsung website on May 1st, 2023. The watch arrived on May 3rd, but I was unable to pair it with my phone. I visited a Samsung service center the very next day, and they confirmed that there was...

I am the owner of a Samsung LED TV with the Model Number UA32D4003. This TV is working well and in 2022 I installed a HDMI Cable through Samsung.
On July 21st 2023 a service request was booked. No [protected] and the Engineer from the Mumbai Service Centre for TV''s, came and diagnosed the problem as that of a malfunctioning IR-PCB(Sensor PCB) which rendered the remote ineffective. He promised to get it replaced and said he would send me a quote. On 22nd July 2023 I requested for the quote and was told the part was not available. I followed up with the Call Centre and was told that the Service Centre Mumbai reported that the customer HAD REJECTED THE QUOTE PROVIDED THAT THE COMPLAINT WAS CLOSED AS WITHDRAWN. THIS IS FALSE AND A FABRICATED FEEDBACK. The Call Centre updated the request vide [protected]. The Service Centre Manager, Mr Akram said that the part would not be provided as it was not available. Suggested I sell the TV or use it without the remote functions. I have therefore decided to file a Consumer Complaint under the Consumer Protection Act 2019 for deficiency in service and unfair trade practice. I am seeking provision of the IR-PCB(Sensor PCB) and compensation for mental agony caused and litigation costs.
I am happy with the Samsung TV I have and would not be forced to move Court and litigate, if the spare part IR-PCB(Sensor PCB) for UA32D4003 is provided to me at market rates within 5 days.
Thanking you in anticipation
Advocate Vinod Natesan.Member Supreme Court Bar Association of India

Machine not working 3month passed meny time complain but your engineer not helping me and not solution receive he ask only 2year warranty but my washing machine 3 years warranty please reaisd complaint and repair ASAP- free of cost(washing machine Drum crack ) engineering sys your product not repair with cost 10000
Mobile number -[protected] bill no- 405-[protected] order date -21/10/2020

Washing Machine not working 3month passd meny time complain but your engineer not helping me and not solution receive he ask only 2year warranty but my washing machine 3 years complete warranty please reaisd complaint and repair ASAP- free of cost(washing machine Drum crack ) engineering sys your product not repair with cost 10000 order number[protected] order date-21/10/20 my mobile number -[protected]

I raised a complaints against the order no [protected] of santosh kumar choudhary . the order already reached the destination on 17th july 2023 at purnea
i made a complaints since 18th onward to delivered my address and each day
talked to helpline centre they assured me the order will be delivered within 24 hours regarding this we talked to senior authority to look into the matter but in vain
now i wish to inform you we will never buy the samsung product in future and rest article sold in olx site .

Hello,
Today my washing machine was not working which i purchased 20 days back, called Samsung toll free number after so many calls they have allotted one service person.
He is saying rate has bitten inside wire and asking 1000 rupees for that.
He is saying rat bite is not included in warranty. and also he is asking 1000 rupees to close the hole.
Well done Samsung!
What a way to loot the hard earned money.
Totally disappointed with Samsung product

Samsung M31S phone post OS software upgrade by Samsung it got hanged and restarted frequently. I am unable to use the phone.

Phone Details : SM-M317FZBDINS/DS 128GB
S/N - RZ8N90XYVAP

I visited the SAMSUNG customer care there response was very bad, they even did not check my phone and advise me to change the motherboard.They initially charged me Rs 177 and suggest to change the motherboard. Which is cost apporx Rs 8000. This will happnen only when all Samsung customer care team knows that Samsung M31s is having motherboard manufacturing fault.

This is very bad experience with SAMSUNG. I purchased this phone(samsung M31S) Approx 19 K. The put my hard earned money to purchase this phone to use at least 4 to 5 years.

This is a manufacturing fault Samsung should help me to replace the mother board without any charge to me. I was using most of the home appliance by samsung but for mobile this was my first experience, which makes me really sad.

I need your help to get fix my samsung M31s problem so that i can use it.

Before Samsung i was using Motorola phone.I was having 7 years old Moto G5s plus with me and in great working condition now my family member is using that phone.

I am facing samsung auto restart problem.

Service request no:[protected], I purchased a Samsung Galaxy M31s phone in 2020, The official release date of this model is 2020 July 30, which says that it is pretty new and we expect descent updates over first few years. After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. It finally switched off with only logo visible which is not even letting the device to get into bootloader. I went to a nearby Samsung service center (Samsung Service Centre bareilly) and they told me that the motherboard needs to be replaced which cost 8000 rs. I am writing to you about the restart and hang issue that is occurring in all M series phones after the update and samsung also know that they are using scrap material in all M series phone and its also safety concern of all people. samsung suspicious in this case as all M series got mother board issue after update from samsung and samsung using this as bad business game as ultimately u have to purchase new phone or pay half of amount for mother board which is bad game with india consumer by samsung.

I am suspicious that Samsung is knowingly sending out updates that are causing this problem. It seems unlikely that this issue would occur in all M series phones after the update if it was not a problem with the update itself. I am also concerned that Samsung is aware of this problem and is not doing anything to fix it.

In addition to the restart and hang issue, I am also concerned about the motherboard issue that is common in M series phones. After 2-3 years o[censored]se, the motherboard in these phones often fails, which renders the phone unusable. This is a major problem, as it forces customers to buy a new phone even though their old phone is still in good condition.

I am very disappointed with Samsung's handling of these issues. I feel that the company is not taking responsibility for its mistakes and is instead putting the burden on its customers. I am also concerned that Samsung is not doing enough to fix these problems.

No response for warranty replacement

Hi Team,
I had raised a complaint for my Full Automatic WM, where it stopped working all of a sudden. One person from Prism Samsung Bangalore came and inspected the machine from all angles and then informed us that the motor is gone which has to be replaced. And all other parts are intact. He even checked the display board with instrument. We got a call from Prism Samsung that they will order the new motor which will be replaced. Few days after, we got another technician with new motor. He replaced the motor. When we checked the machine, it was working on a DC. He informed us that the display part will be replaced. Upon asking him to open and check it once, he denied saying he cant do that and we have to get it replaced. The overall behavior was very rude. Some part which was working and later got defective where the machine was off for all the days is hard to digest.

Can you take it on priority please as this is not the experience any customer would like to have.

On July 14, 2023, I ordered a Samsung Galaxy M14 smartphone from Samsung.com. The number for my order is [protected]. Prior to completing the transaction, I double-checked that the delivery date and time at my address were 15 July at 9 PM. Because I need to give this phone to my father as a birthday present on July 15, I need the phone by the time the company promised.

I also looked at Flipcart and Amazon when I was placing the order, and both are delivering the items on July 15th, but I chose to order from Samsung.com since I believed this was a well-known company and would be required to meet orders by the deadline they had specified.

However, I regret to inform you that your product was not delivered on time, defeating the objective of your transaction since I was unable to give it to my father for his birthday.

By ordering from Samsung instead of a number of other market competitors who are dedicated to customer pleasure, I have made the biggest error of my life.

Dear Customer Service/Manager'

I hope this email finds you well. I am writing to express my deep disappointment and frustration regarding my recent purchase of the Samsung Windfree AC model from your showroom, Bajaj Electronics. I am extremely dissatisfied with both the product and the service I have received thus far.

On [Date of Installation]19/06/2023, your technicians from Bajaj Electronics installed the...

Our side by side refrigerator (Model No RS73R5561F8/TL) purchased 08/09/2019 from Nandilath G Mart (Invoice no. TVLA-[protected]), Tiruvalla became non-functional and a complaint was registered on 18th May 2023 (Reference No. [protected]). Though service personnel visited our site every week, nothing could be done. They changed the circuit Board, compressor, etc and could not be restored. At last, on 4th of July 2023, one person came and prepared a report to send to Samsung. But till now nothing has been heard from Samsung. I would like to know the status of the complaint and request you to get appropriate action to get it serviced/reinstated as soon as possible as I am urgently in need of its service due to my son's forthcoming marriage next month.

My fridge is not working, actually it's not cooling it when I tell this problem to the Samsung care they sent the mechanic but he can't repair it he advice to replace it but I have lost my bill that's why I can't replace it but I got this fridge on 15th March 2021 and its in warranty period

Its six months passed but no resolution till now after many mails and calls also but everyone make me fool only i am totally mentally harass now after promised to refund my deflective product they did not respond last 15 DAYS.