Samsung India Complaints & Reviews

Bought Samsung M01s on 11.4.2021. Since last two month hotsot Wifi and Bluetooth of the mobile is not working. When contacted authorized service center, they suggested for change of full mother board and estimated Rs. 5400/. This is the performance of Samsung mobile and repair cost of a 9000/_ rupees mobile. Can you hope, I will recommend anybody to go for a Samsung mobile near future?

So I recently bought (2 days ago) the Z Flip 5. Now it seems that Samsung Care+ in India is a joke as you can only buy "Samsung Care+ Screen Protection Plan for Flip and Fold" which costs ₹10, 999 this year. If you go to checkout on the Samsung website, where you select the phone color and storage, theres an option for Samsung Care+ where they also promote only this plan.

The "Samsung Care+ Accidental Damage Protection Plan for Flip and Fold" is not available for Flip/Fold5 Series. This was confirmed via phone and chat support. We also can't buy Extended Warranty for this phone. I am attaching screenshots of the plans. You can all view them at this link: https://samsung.servify.tech/store/view?id=Samsung&plan=Secure

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To further add to the confusion, when you are checking out the phone and choose to buy "Samsung Care+" you can only select 'Screen Protection (1 year)' - however when you click learn more the pop up says accidental damage is included. And when you click "See all benefits" it even claims 2 claims in 2 years but thats not true.

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Also, I am not sure if all of this is just happening in India, however the "Samsung Members" app said I had 30 days left to get Samsung Care+ -- however when I click Samsung Care+ on "My Galaxy" app, it takes me to their Servify page inside the app and those pages say I can only buy those plans (mentioned above) within 3 days of activation!!

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These are all sneaky tricks to not let people buy Samsung Care+ and even when they buy the ONLY available Samsung Care+ for Flip5 - the Screen Protection. Its useless!.

I asked the support person on phone what is the advantage of me paying INR10, 999 today? He said if your screen breaks it'll be fixed for ONLY INR 15, 000. I was like okay, sounds fair. But then I asked how much is it without Samsung Care+? He said he didnt know this was the Samsung Care+ support line, I need to call the Samsung Tech support line to know this. Most people would give up at this point but I called them. They said the charges to fix the screen was INR 21000 for inside screen, subscreen around 6000 and labour was 2000. It would end up at around INR 30000...

So what PLUS benefit do Indian users get here? Paying 11000 upfront for a screen that MIGHT break plus 15000 for when the screen DOES break, totalling 26000. So what am I saving? 4000rs? In what would is this PLUS care.

And not having the option to by accidental protection or liquid damage protection is just strange.

At least Apple Care Plus is straightforward and works worldwide. And is EQUAL worldwide.

Screenshots:
https://imgur.com/a/IicLH6T

So I recently bought (2 days ago) the Z Flip 5. Now it seems that Samsung Care+ in India is a joke as you can only buy "Samsung Care+ Screen Protection Plan for Flip and Fold" which costs ₹10, 999 this year. If you go to checkout on the Samsung website, where you select the phone color and storage, theres an option for Samsung Care+ where they also promote only this plan.

The "Samsung Care+ Accidental Damage Protection Plan for Flip and Fold" is not available for Flip/Fold5 Series. This was confirmed via phone and chat support. We also can't buy Extended Warranty for this phone. I am attaching screenshots of the plans. You can all view them at this link: https://samsung.servify.tech/store/view?id=Samsung&plan=Secure

__

To further add to the confusion, when you are checking out the phone and choose to buy "Samsung Care+" you can only select 'Screen Protection (1 year)' - however when you click learn more the pop up says accidental damage is included. And when you click "See all benefits" it even claims 2 claims in 2 years but thats not true.

-

Also, I am not sure if all of this is just happening in India, however the "Samsung Members" app said I had 30 days left to get Samsung Care+ -- however when I click Samsung Care+ on "My Galaxy" app, it takes me to their Servify page inside the app and those pages say I can only buy those plans (mentioned above) within 3 days of activation!!

-

These are all sneaky tricks to not let people buy Samsung Care+ and even when they buy the ONLY available Samsung Care+ for Flip5 - the Screen Protection. Its useless!.

I asked the support person on phone what is the advantage of me paying INR10, 999 today? He said if your screen breaks it'll be fixed for ONLY INR 15, 000. I was like okay, sounds fair. But then I asked how much is it without Samsung Care+? He said he didnt know this was the Samsung Care+ support line, I need to call the Samsung Tech support line to know this. Most people would give up at this point but I called them. They said the charges to fix the screen was INR 21000 for inside screen, subscreen around 6000 and labour was 2000. It would end up at around INR 30000...

So what PLUS benefit do Indian users get here? Paying 11000 upfront for a screen that MIGHT break plus 15000 for when the screen DOES break, totalling 26000. So what am I saving? 4000rs? In what would is this PLUS care.

And not having the option to by accidental protection or liquid damage protection is just strange.

Screenshots:
https://imgur.com/a/IicLH6T

I brought my Samsung Watch 4 after three months the battery is worst, wifi connection does not work, sos features does not work the battery will only last up to two hours with Bluetooth on I have visited service centre 3to 4 times the service centre people don't to solve the problem even many people are suffering after buying this co pant product we just need to boycott this company

Absolute worst and the most pathetic unprofessional customer service .
I have braught 43 Inch LED TV on 15 th August 2023, and it's been whole two days the technician is still duping me .Most of my calls goes unattended by him, this is just peak unprofessionalism, and whenever he picks he says he is just 10-15 minutes away and then hangs up.
Why I have to go through such harassment, I am one who spens my hard earned money to buy your Product.Please resolve this as soon as possible.

I ordered a Samsung galaxy A14 black colour on 16th July and later cancelled it after one hour because i ordered black colour by mistake then on 17th July i received a message from Samsung's end that my refund has been processed. After somedays
1. i contacted Samsung support and they told me to wait for 7 to 10 buisness days i waited. after waiting for 10 buisness days
2. i contacted Samsung support again they told me to contact the bank and provided me with a utr no :[protected]
3.i went to the bank and told them the utr no and that Samsung told me to tell the bank to track the utr no
and provide me my money the bank manager denied and told me the bank can't track the utr no and since the transaction is made from Samsung's bank only Samsung can track the utr no
4.I informed this to Samsung support and they sent a pine labs link and to tell them the transaction ID but pinelabs didn't accept transaction id and it only accepts pos id and although it was written in the mail to mention a certain mailid to pinelabs but no mail id was written below from samsung support mail i replied them the same in email but received no reply
5. i was then told by Samsung support to raise a request from bank's official website with the utr no i did nothing happened
6. then i received a mail again from Samsung with a pos id for pine labs and upon contacting the pinelabs support i was told this pos id belong to Bharat petroleum so it's wrong which i informed Samsung through mail
7. then i provided the bank's denial letter as asked by Samsung support (10th August) after that i contacted Samsung support several times
and i was told that a team is working on the issue and everytime they create a new issue and i got no reply through email even after contacting them several times

p.s : i have no loan account and the team mentioned some loan account in emails i only have a savings account.
i was provided a wrong order id once in email.
and the pinelabs pos id is also wrong .

i was supposed to receive the refund of 13688 rupees on 17th July till now the amount is not received in my bank account so i plead you to provide me my refund for my order id : [protected]
i provided everything Samsung support asked did everything they told me to do even after 1 month of suffering and endless calls i didn't recieved the refund
please give me my refund

I bought this product on July 16th from Flipkart and started using it on July 26th. However, I've been experiencing significant problems with the product. It gets extremely hot and the battery drains suddenly. Because of these issues, I went to a nearby Samsung service center on July 28th. They checked the device but didn't find any problems. I faced the same issues again, so I returned the device on August 1st and received it back on August 3rd.

Unfortunately, the problems persist. The device heats up so much that I can only make calls using headphones, and I'm afraid to keep it in my pocket. I tried reaching out to Flipkart, but they say they can't help since the return period has passed. The Samsung team also refuses to replace the item, claiming there are no issues with it. I can't continue using a product with these ongoing problems. If this is how a new device behaves, I'm worried about how much worse it might get as it gets older.

Hi,

Myself, A.K. Chadha, mobile number - [protected], from Noida, U.P., India & this email is in reference to the action, that should be taken, upon the fraudulent act of - the Authorized Samsung Mobile Phone - sale & service centre - Jeetu Communication, Amrapali Zodiac, LGF - 11A, Sector 120, Noida, U.P., India (GSTIN - 09HDFPK6689Q1Z9).

I purchased a new Samsung Mobile Smartphone - Model - Galaxy A03 Core (2 GB/32 GB), IMEI Number - [protected] Black for Rs. 7, 500/-, on 05th February, 2023 & made the payment in cash, against the Invoice Number - 1437.

It's been only 5 months, since I purchased this mobile phone, but I am facing issues with the touch screen. The mobile phone is still under the warranty period of 1 year, so I went to the Authorized Samsung Mobile - Service Center - Mobile Clinic, Ramdas Sharma Complex, 01st Floor, Hoshiyarpur Market, Sector - 51, Near Metro Pillar Number - 220, Above Shree Bikaner Sweet, Noida - 201301, U.P., India.

Over there, the technician, checked my original mobile invoice, IMEI Number & told me that my mobile phone is out of warranty, purchase date's - 31st May, 2022 i.e. approximately 1 year prior to the actual date, of my purchase, that is also mentioned in the invoice & found the touch screen to be faulty.

For reference, upon my request, the technician shared the attached mobile phone above detail's screenshot & then, I went to the Authorized Samsung Mobile Phone Center, from where I purchased my mobile phone.

I approached, the owner & staff there, but they denied to accept his mistake & did not revise the invoice.

Therefore, I request, Samsung to kindly intervene & resolve the issue, as my mobile phone is still under the warranty period & replace the mobile phone.

Enclosures:
1. Original Invoice
2. IMEI
3. Screenshot of Actual Purchase Date

Thanks,
A.K. Chadha
Mobile Number: [protected]
Address - V 1102, Homes 121, Sector 121, Noida - 201301
U.P., India

Hi
this is chishti and i purchased an ac which is under warranty with 5 years period. the ac is not working so i called to samsung support the the eng came and check and took money as service charged and he told me to pay for parts although part is under warranty. i need to fix this issue, because when ac has a warranty then why i will pay to them?
please solve this,
thankyou

Hi
this is chishti and i purchased an ac which is under warranty with 5 years period. the ac is not working so i called to samsung support the the engineer came and check and took money as service charged and he told me to pay for parts although part is under warranty. i need to fix this issue, because when ac has a warranty then why i will pay to them?
please solve this,
thankyou

Date: 10/08/2023

To,
HP India Pvt. Ltd.
Mumbai.

Case Id : [protected]
Service Ref. No. : BVDQ4956-01
Ticket No. : 2048247


Dear Sir/Madam,

On 03/08/2023 we Purchase New HP Laser Jet Pro M126nw Printer from Croma- Mulund West (Tax Invoice No.: SLRS3903437 Dt.03/08/2023.) with 2Yrs extended warranty.
On 04th August 2023 at 12.34pm, I registered the complaint regarding the Display Not Working. At that time, Mr. Amit Kumar (HP Customer Care Person) told me that the company's engineer would contact me within 48 hrs.
Today is the 10th August 2023, it's been 6 days, and yet I have not received a call or message from the engineer. Please look into the matter and solve the problem as soon as possible.
I am trying to contact your company since last few days but still I am not receiving any proper response. If my problem is not solved today then, I would like to get Refund the amount Rs.23631/-.

Hi,
We given a samsung mobile (Model - galaxy s20 fe) for repairing the display to their authorized service center "3s touch service solutions" pvt. Ltd., 1st floor, sreevalsam building, west nadakkavu, kozhikode-673011.
After the repairing the above service centre not willing to accept card payments. And they told here only accept cash & upi payments. Also in that bill they mentioned one offer if the customer...

TV not working from last 1 month.
Service Request ID
[protected]
Device
Samsung Samsung LED 138cm 55AU8200 UHD/4K (Television)
Last Updated
Wed, 19th Jul '23 - 03:18pm
Current Status
Awaiting ordered spare parts to start repair
Issues
Picture on screen with defects, picture with defects the issue

Hyderabad

A green line started to appear on my screen all of sudden after July 2023 software update. I went through Samsung members community and have seen too many plus mobile users faced the same issue and it seems the lines are getting worse day by day. Most of those devices were just out of warranty period. Samsung though well aware of the fact that the issue was due to faulty software/hardware on Galaxy Fold 2 5G mobiles...

I purchased Samsung split 1.5-ton AC in Mar. 2021. We use AC products in summer, so technically it's the 2nd year of put to use. In the last 2 years, the PCB problem has occurred twice and I am not able to use the AC, last year it was under warranty So I was okay and assumed it was fine for one of the issues and a small expense on my side, however, this year as well we have got the same problem again I am not able to use the AC.

I contacted customer care and they have come up with a solution of around 13K. So my issues and concerns are below.

1) What is the exact issue behind the reoccurring issue.
2) is the product quality so bad that every year we need to invest 15k+ amount for the repair of trash?
3) Is it an issue with installation? Your local service engineers are of no use to me.
4) Please help to check the issue as soon as possible, I bought it for 33.2 K and every year I can't expense 13k in repair of this scrap.

Please help to check ASAP and take quick action on this faulty product as never seen such waste products and customer service.

I am following up with them since July'25 but till today there is no action for resolution of the issue

I pre ordered a Samsung Galaxy Tab S9 for INR 67400 on[protected] on Samsung Shop application. Order ID: [protected]. After couple of days, i faced some financial issues, so that I have to cancel the order. Then i tried cancelling the order. I checked the Samsung application, there no option to cancel, then i contacted the customer care, they said only their back end team can cancel the order. So they raised a ticket ID: #[protected]. The ticket...

I purchased Samsung Galaxy Watch 5 on 1st Feb 2023 on EMI for 6 months. I took it directly from Samsung Store to avoid any fraud. The store manager clearly mentioned during the purchase that the watch is water and dust resistant However, in less than 5 months my watch screen came up on its own. I immediately rushed to the Samsung store and shared my concern. The store manager saw my phone and acknowledged that it is a manufacturing defect. He also shared that this has never happened before with any watch. He continued to claim that watch is water resistant so even if by any chance rainwater has gone, the watch should not face any problem.
He asked me to visit the service center and suggested asking for a replacement as he saw that we had genuine concerns. When we visited the service center, after almost waiting there for more than 4 hours the center guy shared that water has gone into the watch and we need to pay 11000 Rs for the repair
There were no water droplets, vapor, or fog inside. How can he say this? Even if worst case rain droplets went inside. My question is “Is the watch so fragile that the screen came up so easily in just 5 months o[censored]sage? Then how can Samsung claim the watch is water resistant? To our next surprise, the service center said that such defects are not covered by warranty and said that we will have to pay to amount to repair.
He later told us to speak to Samsung customer care and blamed it on Samsung and said we can’t do much. I am extremely disappointed with the Samsung store, service center, and the product (watch). I have earlier used Samsung Gear Sports for almost 3 years in the same weather conditions. However, this issue never happened. My EMI’s have not even cleared yet and on top how can they ask me to pay for something I haven’t even done anything? Was it my mistake that I trusted Samsung and its features and purchased this watch? I really felt mentally harassed and disturbed by this overall experience. This is a clear case of FRAUD, where a defective piece is given to the customer. The service center has dismantled my watch so badly that I fear using it again. They have closed the ticket as Liquid Damage without providing any resolution to me. Need Help

I complained regarding my fold 4 display issues. Then I got mail from their side and they asked for my ph nmbr. The executive called me and after the conversation he said that he wll provide me a voucher code and I can redeem cash in my account. He was on call and asked me to do some steps in the bank app. I did that and after 2 hrs 20000 was withdrawn from my bank account. I called him and he said he will transfer back in 10 min. But it's been half hr, I can't contact him neither do I got my amount back. These ppl are fraud from samsung. I am sharing that nmbr.. [protected]. They said they are calling from Cannaught Place. Be careful.

Dear Shweta, Samsung Customer Support Team,

I am writing to express my profound dissatisfaction with the unacceptable level of service provided by Samsung in addressing the persistent issues of my Fold 3 device (Model SM-F926BZKDINU, Serial Number: R3CRB0P8XXV). As a co-founder of the KarmYog Education Network and a long-standing Samsung customer, the indifference exhibited towards my distress is not only deeply unsettling but also forces me to reconsider my loyalty to your brand.

For over a month, my earnest appeals for resolution have been met with indifference and inaction. The phone, despite being Samsung's most premium and expensive offering, has failed to deliver the promised quality and reliability, and your team's inability to provide a prompt resolution has added to the overall disappointment.

Your repeated assurances of resolution have fallen flat, causing significant disruptions to my professional obligations and inducing unnecessary stress. The indifference displayed by your team starkly contrasts Samsung's professed commitment to customer satisfaction. It is an unfortunate revelation that Samsung's high-priced flagship device, the Fold series, encounters issues within 18 months of purchase, which is a clear testament to its questionable quality and durability.

This level of negligence and the absence of accountability are deeply concerning. As such, I feel compelled to make my dissatisfaction public. Unless immediate and appropriate action is taken to resolve the issue at hand, I intend to express my grievances on various consumer complaint forums and share my experience on social media platforms. It is important for existing and potential Samsung customers to be aware of the challenges they might face and the lack of adequate customer support when investing in Samsung's premium devices.

I implore you to give this matter the urgency it requires, and present a concrete plan for resolution. I anticipate a swift, satisfactory, and substantial response, demonstrating Samsung's commitment to rectifying the issue and restoring my faith in your brand.

Sincerely,

Ram Badrinathan,

Hi,

I am using Samsung M31s from last 2.8 years, recently i updated device with software patch update..after that i started facing restart issue.

Mobile is getting restarted automatically, some times it gets hung and then restarts...this is happening from last week.

From yesterday, its not even starting...it stuck at Samsung Logo, i visited samsung service center in bengaluru(opera house), they said its mother board issue.

But i never used other chargers, never charged more than 90%, never dropped my mobile, never felt into water...then how come i got motherboard issue within 3 years.

Either samsung using low quality hardware or its because of faulty software update.

After research i found that many are facing the same issue after updating their mobile (only mobiles having EXSYNOS 9611 processor)

I request you to please replace my motherboard free of cost, as i cant afford to buy a mobile worth 18K to 20K which doesn't even give 3 years of life, where chinese brands are providing 4+ years life.