Samsung India Complaints & Reviews

I am a 66 year old heart patient who is suffering from heart disease Atrial Fibrillation and was also admitted in hospital due to it. For this purpose I purchased Samsung Galaxy Watch 6 smart watch which was said to have the features of Atrial Fibrillation alert system and emergency ECG recording feature on all tech media and also Samsung India website. Samsung India had described this features on its website without mentioning clearly that this feature is not available in India. But the delivered product is not having these features. I purchased this watch only and only for the AFIB alert and ECG recording feature described in Samsung India website and only and only reading it on samsung india website. There was no clear mention of this feature not available in india. This watch is basic watch with features that are available in 2000 rupees smart watch. Samsung sold me this watch for 35000 rupees with features of 2000 rupees watch. Now Samsung is not taking product return and refunding money even after more than 25 email requests. Product is kept unused since it was received. Samsung India is doing fraudulent practices by selling its watch without features that it had flaunted and described in its own website. It had not mentioned anywhere unambiguously that the Afib alert and ECG recording feature is not available in India. This is misleading advertising and fraudulent practice. Samsung India is harassing heart patients. It is saying we had written "may or may not be available in some countries". Samsung is cheating me by describing these features in website without clearly mentioning not available in India. Because of confusing and misleading description and advertisement, I purchased this product and it is not having the features. Samsung is also doing misleading soft advertisements by getting this features publicity without any mention anywhere in any media or its own website that this feature is not available in India.
Samsung is just ignoring my request and not providing any clear reply to email requests.
Attachment: invoice, webpage of samsung india which described the features which is not available in product, medical paper of hospital admit with Afib

The purpose of this complaint is to bring to your attention the unsatisfactory response I received from Samsung's customer service, which has left me with an unresolved issue and considerable inconvenience.

A few days ago, I discovered a green line on the display of my Samsung Galaxy S20+ upon waking up in the morning. I had not dropped the phone or exposed it to water, and it was working perfectly fine the previous night. In response to my concern, I contacted Samsung via WhatsApp, and I was informed that my model is eligible for a free-of-charge (FOC) screen replacement. Encouraged by this offer, I promptly visited the nearest Samsung service center.

However, upon inspection at the service center, I was informed that my phone was ineligible for the FOC screen replacement due to minor scratches on the back of the device. These scratches are unrelated to the issue I am experiencing with the display and have no impact on the screen's functionality, these minor scratches are very common for a phone that has been used for years. The condition of my phone looks good for more than 3+ years.

Furthermore, I would like to bring to your attention that this issue does not appear to be an isolated incident. It has come to my notice that a significant number o[censored]sers with the same Samsung Galaxy S20+ model are experiencing the same display problems, indicating a trend. This means there is genuinely a problem on Samsung's side.

In addition to this, I have faced significant inconvenience in having to take time off on a work day to go to a service center in heavy rains, and deal with the long wait times, only to finally talk to a callous technician who tried to make me believe that the issue was my fault. This is not the level of service or product quality that someone buying a flagship phone of more than INR 50000 from a reputed brand like Samsung expects to go through.

As a consumer, I believe that I deserve a fair resolution and the service that I was initially promised. I want a Free Of Charge Screen Replacement.

Bought a new Samsung M34 5g from amazon on 20th Oct. Battery draiming in 5-6 hours.

Asked Amazon for replacement. Surprise surprise, they dont replace any more..samsnung does.

Went to samsung service center at Khajuri Varanasi after calling them. They did nothing, gave no reciept or did any repairs..On asking for complaint book, said they dont have it.

So net net Samsung and Amazon both avoided their respomsibility in selling a defective product. Will Samsung take responsibility and replace or continue to just make and dump defectives in India?

Hello ma'am
I tried to call you yesterday as well as today but couldn't reach you. It replied the extension is not available.
Another week has passed and no resolution provided. You told me that someone will call me on Monday, and give the service update. On Monday we got a call from a number and told us that tomorrow i.e Tuesday, a service guy will visit. Since then we are waiting for his call or visit. Nothing happened. Neither the call was from a local number so that we could reach him.
Ma'am please tell me whether you will provide the service or not. So that we can move on and prevent us from wasting our time and energy as we are wasting for three weeks.
If you have any care please call me as soon as possible or at least mail me that you are unable to provide the service.
This is the mail I sent to girl assigned for my case. She is not responding

After software update many of them including me having screen flickering issue. Now i am pursing online course using my phone. Now i mentally stress because there is no little scratches on my mobile

I ordered samsung 236L FROST FREE DOUBLE DOOR 2 STAR CONVERTIBLE FRIDGE from flipkart. the fridge got delivered with patch on upper door which went unnoticed as it was packed with plastic and demo person just switched it on and went. we asked for door replacement atleast. they needed proof. the samsung engineer came and got 5 times more scratches on the door and just went and said we will call you later whether we will replace it or not. if you didnt want to replace why the ### SAMSUNG ENGINEER MADE MORE SCRATCHES ??? IS THIS A JOKE ?? COMPANY LIKE SAMSUNG FRAUD COMPANY WE NEED A REPLACEMENT FOR THE DOOR. WHY SHOULD WE PAY FOR YOUR ENGINEERS MISTAKE.

SAMSUNG JAGOO.

i need door replacement atleast. upper door.
what is the fault of customers?
we contacted you as the fridge was already damaged. your person made more damage to it.
the damage made by your SAMSUNG ENGINEER is 10 times more than it was originally at the time of delivery
its been 4 days i am contacting flipkart samsung both are unresponsive
i have not even removed the plastic covering of the fridge yet .you being such a well known company shouldnt be such irresponsible

Dear Sir/Madam,

I hope this letter finds you well. I am writing to formally complain about the recent experience I had with Samsung's warranty service, which has left me extremely dissatisfied and disappointed. As a long-standing Samsung customer who has been loyal to your brand since the Galaxy S2, the recent incident has shaken my faith in your company.

On October 6th 2023, I experienced a critical issue with...

My phone was submitted to the service center by end of September and I had got a call from the service center that the device was repaired for the physical damage the front screen the hinge and the inner screen was damaged they told me that the parts have been replaced and the phone is ready to be picked I visited the service center on 03/10/3023 I found the front display was not fixed correctly and the glue was all over the side of the screen edges I didn't accept the phone and was escaped to the call center with the reference no: [protected] they told me the phone will be properly repaired and given back I had clearly asked if they were unable to repair it properly then I should be provided with a replacement but again I had got a call on 05/10/2023 that tge phone is ready to be picked I visited the service center on 09/05/2023 I did find deep scarthws on the frame as they had tried to remove the glue without replacing the front screen I did report the issue but was given the answer that they can't do better than what they had done and they can't help so I had repoterd tge same issue with the call center and theyvhad promised the area service manager will get in touch but no one called nor any response from the service center and again I had called the call center today 11/10/2023 again was promised that the area service manager will get in touch but no one reached out my question is if there is such a low end customer service what is the use of spending lakhs on your phone and care plans there is Chinese companies giving better customer service than samsung the worst decision is to buy any of your products if I don't get a proper resolution or any response I'll sure take it legally I'm tired of reaching out to samsung call center guys try to learn something from your compitetors how to help your customer who had made the worst decision of buying your products. I'm demanding a resolution asap.

I had purchased Samsung Z Fold 4 on 4th Oct. 2022 and took Insurance as well for 1 year, exact after 11 months and 18 days phone went blank without any damage or accident, I took it to Samsung Service Center (Sion, Mumbai) on 22nd Sep. 2022 and they took the mobile and said withing a week it will be repaired, Its been 21 days and they are just giving excuse over excuse, no concrete answer from them that when I will get back my phone, After paying more than 1.5 Lacs I didn't expected such a bad product and service from well known brand like Samsung, Now phone is out of warranty what If I take it from them and next day again I face the same issue would Samsung take the responsibility, As a consumer I am helpless. Plz suggest and help to get the satisfactory resolution. My job sheet no. Is [protected].

My machine facing complaints 3 days before and i maid a complaint. One technician come and check the machine and said rats damaged the wires because the rat net was not properly installed. It will cost ₹ 8000/- for the repair and it doesn't cover Warrenty. Rats enter the machine because the one who come for installation doesn't fix the rat net property. And now the one who come for installation said that he too cant fix this net properly because this machine have this problem and told me to purchase net from out side and cover machine. Rats enter machine because of installation problems and customer is responsible for this, what the hell is going on. Im going to consumer court for this

My mobile samsung s20 plus the vertical green line has come in the display after update, and my handset is very fresh condition no physical damage and no any damage or the company is not supporting it is charging rs 20294 for replacement

Today, I ordered a Tab S9 -128GB (wifi) on the Samsung website. The amount got charged to credit card and I received the deducting message, but no order id or any communication from the Samsung India on mail .Even when I check my orders section on website it shows nothing.

Kindly resolve it the earliest

Hi Team,
I bought Samsung M31 in August 2020, till 4th oct 2023 it was working fine. on 5th oct 2023 software upgradation has happened from that time onwards my phone was started trouble, I visited Samsung service center, they diagnosis and told motherboard issue, that need to be replaced which costs around 7K, software causing the motherboard issue, please replace motherboard with free of cost....

Dear sir,

I have purchased samsung Refrigerator in Feb 2020 and now I lost the bill and want to have a duplicate bill of the same.

Model:RR20R282ZUT/NL
S/N:0ADU4ZAM900658M
MOBILE _[protected]
[protected]@gmail.com

Thanks & Regards
AMIT KUMAR

I purchased a Samsung Galaxy M31s phone in october 2020, The official release date of this model is 2020 July 30, which says that it is pretty new and we expect descent updates over first few years. After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. It finally switched off with only logo visible which is not even letting the device to get into bootloader. I went to a nearby Samsung service center (Samsung Service Centre Haldwani) and they told me that the motherboard needs to be replaced.
Please, have a look at the problem the updates have caused. And kindly provide a free motherboard replacement or refund the amount

To Customer Support,

In March 2023 I purchased a phone Samsung S20 5e Gg. Just in 6 months of purchasing this phone is bended in curve which is extremely shocking manufacturing defect from Samsung. I gave my phone to Samsung service center and they said it's not covered under warranty and they will charge 9-10k

This is Extremely Dissatisfied awful shocking experience, Samsung is proving they will loose Customer market soon after providing fake manufacturer defective products to Customer and looting money. Samsung is becoming victimizing brand.

I want justice and cannot bear for Samsung manufacturing defects, I want complete replacement of the product as it is still under warranty period or my complete money back otherwise necessary actions will be taken and I will move to take legal action and I will move to Consumer Court.

Point to be noted- phone is completely neat without any bruise or scratch, no physical damage at all which proves it is manufacturing defect.

Enclosure : Pictures of bended phone

I have taken Samsung S23 mobile and paying EMI on monthly basis amount of Rs.3407. For the 3rd October 2023 EMI I have paid in the morning but again the amount got debited for the same EMI so twice EMI got debited. I thought 2nd payment will refund back but I don't see any response and I tried to reach out to the customer care but no use. Could you please check and provide me the 2nd time debited amount. Thanks in advance

Installation person from service center contacted me today. i ask them to come to home for tv installation. I am doctor waiting for him from morning without going anywhere. finally, when I called the service center, they are not attending the call. atleast they should attend the call and respond me and give explanation so that i can do my work.

I have recently updated(July update)the Samsung m52 mobile. I don't have any issues till then once the update has done a green horizontal line has appeared on screen. I searched Google for any solution I saw Samsung community forum suggestions there like restart or reset mobile, but none were helpfull after scrolling in the page I saw there's will be another update it will be gone. After days I got another line and days pass on I got many lines on screen. There's in forum I saw there is a same issue with Samsung note series and they are replacing it for free as many users reported the issue if if the warrenty has expired as it is software issue. I can see many users reporting the same issue after update they have got the same problem. So if Samsung is replacing note series screen for free then it should be done for series aswell. I visited service center they have confirmed there's no physical damage and it's due to software issue. So kindly replace the my mobile screen for free as there's no mistake from my side. My contact: [protected]
Bill no: [protected]

Green line started to appear on my screen all of sudden after August 2023 software update. I went through Samsung members community and have seen too many s20 plus mobile users faced the same issue and it seems the lines are getting worse day by day. Most of those devices were just out of warranty period. Samsung though well aware of the fact that the issue was due to faulty software/hardware on S20 plus mobiles from their side haven't acknowledged publicly but instructed their service centers to replace faulty hardware for free only if their own set of rules are met though out of warranty. I submitted my mobile this week at a Samsung service center and they inspected my mobile and notified me that my device had couple of scratches/micro level dents on the frame and Samsung didn't approve for replacement of their faulty hardware on my mobile phone. The scratch/micro dent on the frame are entirely unrelated to green line on the screen and it is very unfair that Samsung didn't publicly acknowledged their mistake and making almost everyone like me to pay for the mistake they have done. I have appealed multiple times to the samsung customer care service asking them to escalate it to their higher level authorities and all those came up with same reason citing the scratches that I have to pay more than INR 18000 for the defect they have introduced without any negotiation which is unfair. A flagship priced mobile phone bought for INR 50000 and above if doesn't even last for more than 2.5 years due to the fault introduced by the Manufacturer and the Manufacturer doesn't even hold the responsibility though aware of their mistake, then it is the matter to be brought before justice to make them treat their customers fair enough.