Samsung India Complaints & Reviews

I am writing to express my disappointment with the recent purchase of a Samsung washing machine from Croma. Despite the trust I had in both Samsung as a reputable brand and Croma as a reliable retailer, my experience has been unsatisfactory.
Upon delivery, the washing machine was damaged. After reporting this, I received a replacement that unfortunately turned out to be faulty due to a non-functioning jet spray.

On January 5th, 2025, a Samsung representative visited my home, verified the issue using diagnostic software, and confirmed the fault through multiple checks and video documentation. I was assured that the matter would be resolved within two days. However, the follow-up call indicated a need for further inspection, with plans to open the machine for repairs. I am concerned about the proposal to repair a brand-new machine instead of providing a complete replacement. I believe this resolution does not align with standard customer service expectations for a new purchase. I kindly request written confirmation regarding any actions to be taken

Therefore, I urge Samsung and Croma to replace the defective washing machine promptly. I rely on your understanding and support in preventing further inconvenience.

regarding the compliant raised with Croma – C[protected]/06819957 Samsung complaint - [protected] open since 4th Jan 2025

I own a Samsung S22 that was in perfect condition until a recent software update caused two pink lines to appear on the display. Despite filing multiple complaints through Samsung's online service helpline and visiting their service center, the issue remains unresolved. Both channels have failed to address the problem and are demanding an exorbitant fee of ₹11, 000 to replace the screen—a fault clearly caused by their software update. This is unacceptable, and I urge Samsung to take responsibility for this issue by providing a free screen replacement.

Purchased Samsung S22 Ultra on 26th Apr22 vide invoice no.SC6539 for Rs.106000. In 2 and half years, the phone display has developed a green line and when asked for replacement they are asking for Rs.23000.
The same issue happened to another phone of mine Samsung A73 in just 1 year and 3 months when it was just out of warranty. They charged 8K for the same.
Such faulty phones they sell to customer at such high prices and cheat us. Customers are always at a loss due to such low quality products.
I need them to replace the display at their own cost as i wont spent any extra money for mistake of Samsung
Rgds
Binthu - Mobile [protected]

I bought a Samsung M31 Smartphone through CROMA online in 2020. For the first one year it worked very well. They it started hanging intermittently. When the hanging frequency increased, I took it to the SAMSUNG authorised service centre in Hosur - 635 109, Tamil Nadu. So far it was serviced by them thrice. Each time it worked hardly for 2 hrs to 1 day. I have my datas available in its hard disk. Unable to take back up also. Seek a resolution from Samsung India. Refund / Replacement is required.

Product Model Number :
RT42C5532S8/HL/2023
Product Serial number : 05PQ4PBW904724K
Please describe your query : I feel very strange and sad that all my Samsung products are exactly working only for one year or less than that, previously my microwave and now my refrigerator it’s exactly over an year and it started leaking water from somewhere. This problem started 20 days before warranty expiry and it stopped then again now it started leaking again immediately after warranty expiry.
I have left my non working microwave as is now, I have repaired it from Samsung several times and thinking it’s waste of money to spend on it I left it out, now facing same issue with refrigerator.

Microwave oven ordered on 4th December with the estimated delivery date of 8th December 2024 was not delivered yet. I have raised the complaint to the grievance team and escalated multiple time but no good response. I have requested for a immediate full refund but still they are refusing it. The product is in Coimbatore location (destination) from 5th December and company informed due to climate condition the order is getting delayed. But from 5th December till 11th December we didn't have any climate issue in Coimbatore.

OrderID: [protected]

Attachment: Product delivery details, customer support response and whether details

Recently I had an issue with the display of my Samsung F54 mobile. I took it to the Samsung Service Center at Simmakkal, Madurai and they said that they have to change the display, and it will be covered under my mobile's warranty as it has only been 9 months since it had been purchased. I informed them clearly that I need my mobile repaired as soon as possible as it is very important for my work. They told me that they don't have my mobile's display currently in stock and they will order it and assured to repair my mobile in one week's time. But it has been 11 days since I gave my mobile for repair, from then whenever I call the service center, they almost never pick up the call and respond. And on the rase occasion they pick the call, the get my details and would tell me that they will check my mobile's status and get back to me soon. But they have never called me back to inform me the status of the repair. Yesterday when I called them again, first they ignored my calls as usual and finally when they responded, they asked me whether I had paid any advance for the service, I could not understand how irresponsible, and money minded they can be not remembering the details and particulars of the repair service I required. And I them that they had told me that it will be covered under warranty. Well, if they would have told me earlier that I had to pay for their service, I would have paid so. I asked them will they not do timely and the service they are hired to do so if they service is covered under warranty? Their reply was that they will check the status of my mobile and get back to me. And they did not call me back, after two hours I called them back myself and they replied that they had received the display of my mobile from the company and will soon repair it and I can get my mobile the very next day. And today they called and said they had just received the display today and it will take two more days to complete the repair work. And that will make it 2 weeks from the time I had given my mobile at the service center. This the worst service I had ever experienced before. I want my mobile to be repaired as soon as possible.

I have sent an Email to support.[protected]@smasung.com, servicehead.[protected]@samsung.com, and [protected]@samsung.com. But nobody replied to the email. Is the service you are providing?

I have called customer care and the details are as follows:

Dear Officer,

I am writing to express my frustration and disappointment with the Samsung 55-inch TV (Order ID:[protected] that I purchased from Amazon in July 2023. The TV functioned well until 7 November 2024, when the video stopped working, although the audio remained functional.

I contacted customer care on 8 November 2024 and was initially informed that the panel would be replaced at no charge. However, a Samsung service representative later stated that I would need to pay ₹1416. Despite raising a complaint about this discrepancy, I received conflicting information from various customer care representatives.

Today, when the service team arrived to repair the TV, they informed me that I had to pay the amount. I called customer care around 1:20 PM, and was told that I did not need to pay. The customer care representative then spoke with the service team, but I was subsequently informed by the service center that I needed to pay ₹1700+. Then I lost, what was happening there. After a 15-20 minute wait, I was able to speak with a senior manager, Manoj Kumar, who insisted that I had to pay ₹1500+GST, repeating the same information until 2:50 PM.

Finally, out of frustration, I informed them that I no longer trust customer care since each representative provided a different version of the information. I expressed that I do not want a product that is only reliable for one year after paying a significant amount for it. I requested that this message be conveyed to higher management. However, the customer care representative refused to document my complaint, stating that it would reflect poorly on his record. I found this behavior extremely unprofessional and indicative of poor customer service, as he was not listening to my concerns and only reiterated his own version of events.

This series of conflicting and frustrating interactions has led me to lose trust in the customer care process. Given this experience, I no longer wish to keep the TV and request a full refund. After all this frustration with Samsung's high-end TV, which has not been tested properly and only works for one year, I have decided to return it and need my money back. Please provide the process for returning the TV and obtaining my refund.

Thank you for your prompt attention to this matter.

I paid a lot of money, but I got the wrong product. I don't know if the product is correct or if there is some fault.

I need my money back


Thanks and Regards
Badri Narayana Patro,

Dear Sir / Madam
I would like to draw your kind attention regarding illegal restrictive trade practices, which includes illegal taxation also, by a very renowned brand & company of the world i.e. Samsung India Electronic Pvt. Limited.
I have bought a Samsung A 35 mobile from its official web application SAMSUNG Shop whereon Samsung itself sale its products. After all, discounts I paid net amount of Rs. 27, 999/- to SAMSUNG which includes GST amount. The same was also reflected to me on the application while confirming the order by the Samsung, screenshot of which is attached herewith as Annexure “I” for kind information and perusal. The bank Statement of Credit Card depicting payment of Rs.27, 999/- is also attached herewith Annexure “II”
I was shocked to see the invoice received along with the mobile which depicts invoiced amount as Rs. 32, 999/- after discount of Rs. 1, 000 . accordingly, I contacted Samsung inter-alia regarding correct bill with correct GST amount, in line with payment made by me i.e. 27, 999/-, as the bill issued by Samsung was inflated, illegal, false and wrong. I tried my best through number of mails and discussion with representatives of executives from 10.08.2024 till 02.10.2024 but in vein, they conveyed me that it is as per their internal policy and it prevails upon land of the land including taxation laws of India. The invoice no. Invoice Number: Z9NJI4077998 Invoice dated: 08.08.2024 is also attached herewith as Annexure “III” for perusal and investigation.
The above facts raises not only reasonable doubt but establishes conclusive proof that the Invoice amount and GST amount both are false, wrongly shown and accounted in invoice and resultantly in books of accounts also, as such there must be big scam of huge amounts keeping in view the size of sale of Samsung in whole India and way of invoicing and charging GST on all of their products.
Apart from above the colour of the mobile was not as per description on Samsung shop they mentioned Awesome Lilac colour which depicts multi multi colours reflecting rainbow like color in photo whereas real product is plain purple which is misleading, cheating and concealment of substance facts forbidden by law. The pictures of the mobile A35 awesome lilac is attached herewith as annexure IV and picture of real mobile is annexed as Annexure V .
It is shocking that SAMSUNG like company is indulge in such type of practices of misleading about colors, there is not color such as AWESOME LILAC, they are selling Light Purple color in name of lilac pretending as multi rainbow color which is illegal as per Indian Consumer and other Laws.

Despite of all efforts for about more than 2 months without using mobile, they never return the product nor refund the money . their bad intent is clear that they intentionally don’t give option of return the product on their online shop like other shopping website like Amazon, Flipkart etc.
In view of the above you are requested for arrange return of mobile and needful along with compensation for mental agonies, harassment, wastage of time and energy, at earliest for justice to helpless consumer before big brands misusing their monopolistic position..

Warm Regards
Dr. Hemant Kothari
C-39 Parwana Apartment
Mayur Vihar Phase 1 ext. New Delhi
m. [protected]
[protected]

I am writing to formally lodge a complaint regarding the Samsung Galaxy S23 Ultra, which I purchased based on the advertised water resistance capabilities. My concern lies with the significant discrepancy between the marketed features of the device and its actual performance in water-related conditions.

When I purchased the Galaxy S23 Ultra, one of the key selling points was its advertised IP68 water resistance rating, which suggests that the device should be able to withstand submersion in water up to a certain depth and duration. However, after dropping the phone in water for 40 seconds. my device experienced noticeable issues such as malfunction such as screen flickering, failure to charge, audio issues, display issues, charging port issues. When I take it multiple service centers available in my location, they did not give me proper issue details which hurts me more with their service.

Given that the IP68 rating is supposed to ensure the phone is resistant to water up to 1.5 meters for up to 30 minutes, I find it highly disappointing that my device failed to meet these expectations under relatively ordinary circumstances. This is a clear case of misleading marketing, as the phone's performance under water did not align with the promises made by Samsung.

As a loyal customer of Samsung for many years, I am extremely disappointed in this experience. I trusted Samsung's brand to deliver high-quality products, and I feel let down by this false promise of water resistance. I would like to request the following:

A full investigation into the performance of my Galaxy S23 Ultra concerning its water resistance claims.
Either a repair or replacement of my device, as it appears to be defective in meeting the advertised specifications.
A public clarification from Samsung regarding the actual water resistance capabilities of the Galaxy S23 Ultra to ensure that other customers are not misled in the future.
I expect a prompt response to this matter and look forward to a resolution. If I do not hear back from Samsung within 3-5 business days, I will consider pursuing further action through consumer protection channels

I brought new TV (55 Inch) on 02.07.2024, soon after a month the display got blurred and complaint raised on replacement the TV, but the changed the display and returned and on this again the display was changing dull and bright with light lines on the screen.
With high expectation i had gone for Samsung brand, instead of SONY, but surprising to me on repeated complaints.
Please replace with New TV

I purchased a samsung refrigerator back in 2019. Now for last 3 months it is constantly showing an error "84 C" So I contacted samsung to sort out this issue they changed the fan but the issue was not sorted despite multiple visits by their incompetent engineers. Moreover, after their 2nd visit the refrigerator was also not able to maintain the necessary temprature despite remaining turned on for a whole day. Bow after being unable to diagnose the problem now the company claims that I have taken assistance from a local engineer which led to the problem. This statement is totally false. Now, they are not even providing me the solution nor they are paying me for the damages instead telling me that it's my fault

Since some days my Samsung N4310 series LED tv's screen is not reflecting and for the same I have lodged a repair request. Engineer, who was visited today and informed us after seeing the TV parts that the picture tube is gone. it needs to be replaced and cost around Rs. 9500/-. I am surprised by hearing this. In just 4years the TV of Samsung company, a brand image got damaged. It is very unfortunate how this type of things happens. I have purchased the TV by spending at about Rs. 20, 000/- and now the engineer is saying to pay Rs. 9500/- [approx.], if we want repair. Please lodge a complaint regarding the early damage of the TV screen and take necessary steps so that the same can be repaired / replaced without any heavy cost.

Hi Sirs,
I am writing to you w.r.t my service request #[protected] where my television display stopped working suddenly for no reason.
I have been waiting patiently for the last few days and have dealt with delays respectfully holding Samsung in the highest regards.
Unfortunately, I have now received a call from the Kharghar (Navi Mumbai - 410210) Service Center executive Akash telling me that the company is unable to procure the required part to repair my television and is unable to provide an ETA for the same.
What I am being offered in return is coupons at a depreciation of 33% !!!
I have no desire to get a single rupee extra from Samsung, I also acknowledge that I have used the TV for 2+ years. However, my TV is in fact in warranty and should be repaired. If the company is unable to do so, then I should get a replacement television of the same value.
I have also been told that no written communication with regards to the above can be provided to me, which is a clear violation of my rights as a consumer of the republic of India.
I request you humbly, to please look into this with utmost urgency as television is an important source of entertainment for my family.
I would also like to mention that until the moment I received the call from the Kharghar service center, I and my family have been loyal customers of Samsung owing to high quality and customer standards.
As of this moment, we own
Samsung's first LED TV ( 2 qty) purchased in 2008 from CSD
2 Samsung AC (1 tonne) purchased in 2008 from CSD
1 Samsung AC ( 1.5 tonne) purchased in 2008 from CSD
1 QLED tv ( the television being discussed) purchased in 2021
All that has changed now, albeit unfortunately and how this issue is tackled will impact how we as a family will remember and think of Samsung when it comes to products.
Requesting your immediate attention!!!

Service Centre Address:- Near Chandra Chowk, Shivpuri, Araria, Bihar, 854311.

Subject:- MY AC MODEL NUMBER(AR18BX4ZAWKN)’s Remote Wasn’t working.

Complete Elaboration of the whole scenario:- As my 5 in one Air conditioner’s remote got damaged I went to the Authorised Samsung service centre (address mentioned above)they had placed the order on 23rd of august and told me that the remote will come I just next two days, from then as of now 29th September 2024, inspite of the remote I got thousands of headache, uncountable scorching nights and yeah thousands of new excuses everyday, from 23rd of august I’m just listening to their rude behaviours, daily excuses of it’ll come today evening and tomorrow afternoon, I had spent litres of petrol for going to the service centres again and again

Now I don’t want the remote I’m burning my Unused 1 year old Air conditioner to ashes, I just want a proper and harsh actions against that bastards, i had tried reaching to Samsung via calls, emails and website service requests forms but they didn’t responded, if you’ll also don’t take any action I’ll go to the court.

At last I’ll just suggest you to buy Chinese local products but don’t try to buy Samsung cause it’s worst.

I am sure you would be happy that customers like me are willing to spend almost 2 lakhs in the grab fest sale and was excited to wait for the sale..
But now I am feeling cheated and struggling to get quality support for which Samsung is known for.

I purchased and ordered for S24 Ultra and Ultra Watch, and now when I place same order again it shows free charger. It just took 1 day to show this change and I don't think it's my fault, but more of a cheating customer.

It is not my fault that after placing the order I kept getting server error and had to call up customer care lot of times, the same can also be seen from how I had to cancel my orders, and then place a final one. This entire experience stopped me from opting for a desired color and even changing the same within 2 hours. All I have been doing it talking to customer reps who are as usual passing bucks. It seems there's no respect for hard earned money.

I am requesting your support with two things now - Changing the Ultra Watch Color from Silver to Gray and also Getting Charger which is showing as free now if we place the same order, I am attaching screenshot for your reference. As I am writing to you, the watch is still not shipped.

I visited Service centre MP nagar Bhopal with Samsung Mobile model SM-A346ELVCINS Sr No RZCWC0C3V4A as mobile was not charging.
as mobile was in warranty peroid and it was not charging due to internal problem old parts donit have any moisture or damaged, and they were not willing to repair the circuit and charged Rs 1216 and issued E receipt [protected] dated 23/09/2024.
my issue is within warranty period they should not charge the amount and they should refund the amount.

Heeru Wadhwani
[protected]

I am constantly hindered and affected by Hinge issue in my Samsung Galaxy Z Fold 4 1TB edition. It was purchased on 11.11.2023 and before even my warranty expired, i had got the hinge getting stuck problem twice. And now again within few months, it again has the same issue. The Fold doesn't open fully and gets stuck while opening. This is really frustrating when we spend almost 1.75 lakhs on such a bad quality mobile.

I have always been a Samsung Loyal Customer and hence you can see that i bought the only edition of phone which is available on corporate website. I have even advertised the corporate portal to so many people. However, time and again, i have been let down by my Samsung Galaxy Fold 4. The phones i have had has always been handled with care, and you can see no physical damages on the phone whatsoever. I proved that last time also when i submitted 2nd time. With such issues, i am pretty sure your competitors would have considered this one of a case and would have offered me a new mobile replacement or even a better voucher to upgrade myself to latest offerings.

But i am deeply hurt that i am supposed to go through this issue for the third time in less than 2 years of purchase.

I hope looking at my loyalty and the problems i am going through with this particular problem in my Fold 4, you would give me a fair solution for this unfair problem.

Hello Team,

Thank you for your hard work.

I bought Samsung LED TV and now a days, its not working properly.

Display channels are really bad at this time.

I need urgent help on my matter as soon as possible.

Please connect me at phone number : [protected]

Address : 9, Gokul Park, Rameshwar nagar, near Bhole mangal karyalay, Ambad link road, cidco, Nashik -10.

I will look forward to hearing from you.

I have attached My LED TV Bill for your reference.

I had purchased Samsung Galaxy Z flip3 mobile on feb.2022, and recently green line observed on screen, as there is no any damage or scratched on mobile and it is ok, all of sudden green line observed. Since problem occured, I have continue in touch with Samsung service center/Samsung customer care and whatsapp chat, but from everywhere reply is my phone warranty is over and can't help. This is answer from Brand like samsung. I have made job sheet for complaint, but after diagnosis, service center person says, need to change display which cost Rs.32k which is not acceptable and affordable to me, as its technical problem from samsung that green line observed suddenly.

My question is why should I pay if its samsung technical problem.??