Samsung India Complaints & Reviews

I am sure you would be happy that customers like me are willing to spend almost 2 lakhs in the grab fest sale and was excited to wait for the sale..
But now I am feeling cheated and struggling to get quality support for which Samsung is known for.

I purchased and ordered for S24 Ultra and Ultra Watch, and now when I place same order again it shows free charger. It just took 1 day to show this change and I don't think it's my fault, but more of a cheating customer.

It is not my fault that after placing the order I kept getting server error and had to call up customer care lot of times, the same can also be seen from how I had to cancel my orders, and then place a final one. This entire experience stopped me from opting for a desired color and even changing the same within 2 hours. All I have been doing it talking to customer reps who are as usual passing bucks. It seems there's no respect for hard earned money.

I am requesting your support with two things now - Changing the Ultra Watch Color from Silver to Gray and also Getting Charger which is showing as free now if we place the same order, I am attaching screenshot for your reference. As I am writing to you, the watch is still not shipped.

I visited Service centre MP nagar Bhopal with Samsung Mobile model SM-A346ELVCINS Sr No RZCWC0C3V4A as mobile was not charging.
as mobile was in warranty peroid and it was not charging due to internal problem old parts donit have any moisture or damaged, and they were not willing to repair the circuit and charged Rs 1216 and issued E receipt [protected] dated 23/09/2024.
my issue is within warranty period they should not charge the amount and they should refund the amount.

Heeru Wadhwani
[protected]

I am constantly hindered and affected by Hinge issue in my Samsung Galaxy Z Fold 4 1TB edition. It was purchased on 11.11.2023 and before even my warranty expired, i had got the hinge getting stuck problem twice. And now again within few months, it again has the same issue. The Fold doesn't open fully and gets stuck while opening. This is really frustrating when we spend almost 1.75 lakhs on such a bad quality mobile.

I have always been a Samsung Loyal Customer and hence you can see that i bought the only edition of phone which is available on corporate website. I have even advertised the corporate portal to so many people. However, time and again, i have been let down by my Samsung Galaxy Fold 4. The phones i have had has always been handled with care, and you can see no physical damages on the phone whatsoever. I proved that last time also when i submitted 2nd time. With such issues, i am pretty sure your competitors would have considered this one of a case and would have offered me a new mobile replacement or even a better voucher to upgrade myself to latest offerings.

But i am deeply hurt that i am supposed to go through this issue for the third time in less than 2 years of purchase.

I hope looking at my loyalty and the problems i am going through with this particular problem in my Fold 4, you would give me a fair solution for this unfair problem.

Hello Team,

Thank you for your hard work.

I bought Samsung LED TV and now a days, its not working properly.

Display channels are really bad at this time.

I need urgent help on my matter as soon as possible.

Please connect me at phone number : [protected]

Address : 9, Gokul Park, Rameshwar nagar, near Bhole mangal karyalay, Ambad link road, cidco, Nashik -10.

I will look forward to hearing from you.

I have attached My LED TV Bill for your reference.

I had purchased Samsung Galaxy Z flip3 mobile on feb.2022, and recently green line observed on screen, as there is no any damage or scratched on mobile and it is ok, all of sudden green line observed. Since problem occured, I have continue in touch with Samsung service center/Samsung customer care and whatsapp chat, but from everywhere reply is my phone warranty is over and can't help. This is answer from Brand like samsung. I have made job sheet for complaint, but after diagnosis, service center person says, need to change display which cost Rs.32k which is not acceptable and affordable to me, as its technical problem from samsung that green line observed suddenly.

My question is why should I pay if its samsung technical problem.??

I bought this brand new flip 6 phone on 20/07/2024. suddenly yesterday the phone display stopped working. when i called the store they told me to go lamington road. i went there an met the manger Mr. Krishna said we can give you a phone on stand by and repair this.
my point is if i am buying a phone which is barely a month old and worth over lakh rupee...why should i have to repair within a month which means there is genuinely some problem or glitch with the phone.
i called the service Centre and spoke to a girl named pooja and said please refund to which she said its not possible...i said at least give a replacement and she said not possible...
A company like SAMSUNG this is not expected...not when the client is paying so much money...how can i use a repaired phone in one month...it will definitely not last for more than a year and after a year they will say no warranty also

Is it worth paying for Samsung if this is how the customer service is?

SAMSUNG REPAIR BILL NUMBER : [protected]
SERIAL NUMBER : RZCX6291QFF
MODEL NAME : SM-F741BLGAINS

My washing machine was sent for repair to the workshop after changing some parts at home cause the machine was not working even after change of part .On complaning the case was forwarded to their Headoffice and the Headoffice person was suppose to call the next day .He did call on 29 August 2024 and said will look into the matter and get back to you tomorrow I.e.30.8.24. Received a call today afternoon but was missed by me as I was in a meeting .called service centre and they said will get a call in an hour .After 3 hours I called again as received no call and requested them to sent my washing machine back .no response .It is such a big company and they are just jarring the customers by changing parts after parts as we have no knowledge wht is wrong with the machine .Ever time they send a different engineer and each engineer says a new part is faulty .three engineers had visited for my machine and 3 had different solution and. Each changed three different parts .Please look into the matter and resolve it .My machine first complain was main on 10.8.24

We recently bought a 1.5-ton Samsung air conditioner from Kanchanjanga Refrigeration in Alipurduar city, West Bengal. After installing it in our home at Santalabari Bast, Buxa Hill Forest, we noticed that the indoor unit was making loud noises when releasing cold air. We contacted Samsung India's helpline four times, and each time we were assured that a technician would visit. However, the first technician refused to come because he was located far away in Cooch Bihar. The second technician, from Birpara, was also too far from our location. The third technician, also from Cooch Bihar, didn't show up at all. Finally, the fourth technician arrived but refused to perform any checks or tests, claiming that our location was not covered under his service area. When we reported this to Samsung, they asked us to call the helpline again as they couldn't escalate the issue. It's frustrating to receive such after-sales service from a reputed brand, and we're unsure of what to do next.

Hello Everyone,

We bought an 75 inch Samsung Tv (Model : UA75CU8000) on Sathya Agencies at Hosur. During the purchase the Sales Staaff, they marketed that for this TV, we will also get a Samsung 43 inch for Free ; Based on which we decided to buy the 75 inch TV. But till today (10.07.2024), we waiting for free since 6 Months and no proper response from the Sathyas team in Hosur.

This marketing offer of Free 43 Inch TV was also given by all their competitors during this time; Request to escalate this issue to the top level management (for this false marketing campaigns).

They just blame, Samsung is yet to send the Free TV and so on for six months !! Still they are stating the same..!!

Date of Inceident : 24.01.2024 (7: 21 PM)
GST Invoice no : 230223WHPD063252

Could you please support here and looking forward to your resolution !!

Please refer my 1st complaint
https://www.consumercomplaints.in/samsung-complaint-for-samsung-a-35-phone-c3514...⇄
i did not get any reply through consumercomplaints.in
I purchased SAMSUNG A35 phone on 15 july 2024
SAMSUNG is denying to return the phone. Its a manufacturing defect... there is a dot / air bubble at the back side of glass of the phone.
SAMSUNG is adamant and they are not returning the phone even when there is a policy of 14 day return policy.
M mental peace is hindered. I purchased a phone to use but i cannot use as the phone is also heating .. and as there is an air bubble... there can be a possibility that it could blast.
But SAMSUNG is not taking any interest and refusing to return the phone.
Please look into the matter as it is serious.
I visited SAMSUNG service centre and they refused to help me in this matter.
My complaint no. Is [protected]
SAMSUNG CEO DESK complaint no. Is [protected]

Copy pasting some from the email i sent to the support team because i am not getting any reasonable resolution.

Date of Incident August 1st
Ticket Raised : [protected]

Issue:
I am experiencing with my Samsung S22, which I purchased in December 2022. The device is approximately 1.5 years old and has been maintained in pristine condition, with no physical damage or scratches.

Recently, I have encountered an unexpected problem with the phone's display. A persistent green line has appeared on the screen, which was not caused by any known physical impact or damage. This issue began suddenly yesterday when I powered on the device. Prior to this, I had not updated the phone's software for over a year, but I have been consistently applying updates for the past two to three months.

Upon conducting some searches, I discovered that this green line issue is not unique to my device; it appears to be a widespread problem affecting numerous users. This has raised concerns about a potential manufacturing or design flaw that may be impacting this model.

I have already raised a service ticket with your team (Ticket No. [protected]) to address this matter. However, I have yet to receive a response or guidance on how to proceed. After this customer care executive called me and gave few tips

As advised, I did a factory reset that didn't fix the issue, so I have been to one of the authorized service centers with my Samsung Galaxy S22, which I believe warrants your attention and assistance.

Upon visiting the service center, the technicians conducted a detailed inspection of my device and confirmed that there is no physical damage. However, they suggested that the issue I am experiencing might be due to a recent software update. During this process, I was informed about a scheme for the Galaxy S22 Ultra, where customers are only required to pay for the labor charges in such cases. Unfortunately, this scheme does not extend to the Galaxy S22, and the service center staff were uncertain about any similar offerings for my model.

This has led to a situation where I have been quoted a repair cost of 10, 700 INR, as detailed in the attached job sheet. Considering that my phone is just 1.5 years old and the fact that I purchased it for the full price of 67, 999 INR in December 2022—only to see its price drop to 37, 000 INR later—I am finding it difficult to justify the high repair cost for what appears to be a software-related issue.

Therefore, I am reaching out to you with the following queries and requests:

1. Could you please clarify why the labor-only charge scheme is exclusive to the S22 Ultra and not available for the S22, despite both being flagship models of the same series?
2. Are there any plans to introduce a similar repair scheme for the Galaxy S22 that would help reduce the financial burden on customers like myself?
3. Given that the issue may be related to a software update, what support can Samsung provide to address this problem?

I am writing to express my dissatisfaction with the response I received regarding the recent malfunction of my device following a software update. Had the fault been due to my own actions, I would have willingly accepted the repair fee. However, it is evident that the issue stems from the software update itself.

The current exchange value of the phone with a functioning screen is approximately 12, 000 INR, as per my recent checks two months back on Flipkart and Amazon for an upgrade to the S24. It is unreasonable to expect customers to pay nearly the same amount—11, 000 INR—for a screen repair caused by a mandatory update that was intended to enhance security.

It is concerning that the product's reliability is in question, especially when updates are being pushed with assurances of improved security.

Furthermore, I must reiterate the inconsistency in acknowledging the problem across different models. If the S22 Ultra has been recognized for having this issue, why has the S22 not received the same acknowledgment? I can share the pictures on my phone. I have been using it with utmost care as i said there is not even a scratch on my phone. Or you can ask the same service center professional who inspected the phone she has the pictures. As i said i have already spent 67K for a phone that is worth 37K now and 11K extra is too much.

It is unacceptable for a flagship phone to become unusable within two years. I urge you to provide a solution that is fair and acknowledges the widespread nature of this problem. Either send an update that fixes this screen or replace my screen.

I look forward to your prompt and professional resolution to this matter.

This is a update of previous complaints that ID- is[protected]

Samsung care has provided 25% discount on repairing but he considered damage as physical damage without any valid reason.
He denied any consideration that the damage of internal screen without any scratches of glass over there, how it is physical damage. He simply denied that this is a case related to manufacturing defects or something else but not to physical damage.

I purchased a phone samsung A15 on 16th April 2024 Model Name SM-A156E/DS Serial Number RZCX11KE59W IMEI (Slot 1) [protected] IMEI (Slot 2) [protected] and same After some time the screen started working on its own and started trembling, I thought it was a new phone so maybe it might be hanging but again the next day its screen started working on its own.Then I went to the shop owner and told him about the problem and I said replace the phone and give me this mobile. This mobile is bad. I complained to the shop owner Mr. Sanjay yadav (The Mobile hub Chomu, Jaipur 303702) and he said please Update your phone when you update it then it will work good, I updated it but then after some time the situation was same and then I went back to the mobile shop after 2-3 days.Went back and told them again to replace this mobile, it is bad and I requested the shop owner to change the mobile, he said you give us the mobile, we will change the mobile in a few days, after 2 days I will get the mobile. I went to the shop to get my mobile and they gave me back the same mobile and said that it should not be replaced, we have got it repaired from Samsung service center (SHREE RAM SERVICE CENTER CHOMU JAIPUR PIN - 303702 )Your phone is noware right and now it's good Then I took the phone from the shop and left from there, the phone worked fine for 2 days, then from the next day it started having the same problems, I again complained to the shop owner on 28th April and I said now I want another phone, he said now. We do not have bags with the name of our shop when they come we will forward your phone to samsung center, then I went back around 2nd may and theyThen they asked me to replace it and kept the phone, after that I went on 6th May and they said that your phone is kept at Shree Ram Service Center, Chomu - Jaipur (303702), you go and get it from there, I went there and saw that They were giving me the same phone again and the staff there said that now it is absolutely correct, we have repaired it. When I took the mobile in my hand, I saw its back protection original cover.I had damaged it and also damaged one of its side lines. I had also complained to them about this but I was in a hurry, so I took my phone from there and came home, then within 8 to 10 days The same problems were visible inside that phone. The screen of the phone started vibrating on its own and the screen was not working. I recorded it on another phone and sent it to the shop owner and then this time II went straight to Samsung service center and asked them what is this, they said that this phone has no vibration activity in front o[censored]s, so we will not give its job sheet nor will we repair it, we just have to correct its cover, I recorded them. Showed the video with time and serial number of the phone but still he flatly refused me then I went from there directly to the shope owner as IWhen I reached there, the phone screen was vibrating and even the touch was not working. The shop staff itself recorded its video and sent it to a manager named Khan in Jaipur. Like every time, I requested for a replacement. And they said this time they will replace it, you give us the phone, I gave them the phone and they said they will replace it in a few days, then I went back after 7 days to get the phone.After changing its display, he gave me the phone back and said that now it is absolutely correct and whenever I gave him the phone, I used to reset it but this time when I logged in to WhatsApp, I did not have the option to restore data, due to which My entire WhatsApp data had disappeared, including many important files or photos, all this happened because of Samsung staff. And when they told meI had given the phone with the promise that it would not get damaged again, but now it got damaged again. I have wasted a lot of study, time or money because of Samsung service staff. I paid the expenses of visiting him daily from my own pocket, yet today I am feeling worried.
And show it to any other service center in City Mall Jaipur on 16/07/2024. They did not accept the experiment or the staff there asked them to show it at the same center where it was shown. they say to me We couldn't see it because they had opened it.

I hope this message finds you well. I am writing to formally request a refund for a purchase on date 23/03/2023. I made it from Samsung India Electronics Pvt. Ltd. The details of the purchase are as follows:
Product/Service Purchased: Samsung Galaxy Book 3 360
Product Model No: NP730QFG-KA3IN
IMEI no or Serial no: 65Q49FGW300193
Service Tag no.: NOTE NP730QFGA EXP II7 1355U 133T FHDO B
Order Number: [protected]
Date of Purchase: 23/03/2023
Amount Paid: INR 1, 10, 990.00
Unfortunately, I am dissatisfied with Samsung Galaxy Book 3 360 I have faced the problem of Samsung recovery and automatic scroll hurdles in my laptop. When I opened and started my Samsung Laptop Book 3 360, Samsung Recovery mode occurred and it got stuck in infinite loop when i tried for the possible option available like factory reset the process get completed but instead of starting the window the Samsung recovery mode started again...
I have purchased the laptop, investing a huge amount in this not to face such iss...couldn't even use it.
Are you providing the warranty period for the damaged Laptop?
Is this what your services are for?
I am entitled to a full refund under these circumstances.
I kindly request that you process the refund at your earliest convenience. Please let me know if there are any additional steps, I need to take to facilitate this process.
Enclosed with this letter are copies of my receipt and any other relevant documents for your reference.
Thank you for your prompt attention to this matter. I look forward to your favorable response within 3 Days.
If I do not receive confirmation of the refund process within 3 days and the refund reflected in my account within 7 days. I will have no choice but to pursue legal action to recover my funds.
Kindly do the needful at the earliest otherwise I have to take legal action against Samsung India laptop very soon.
Neeraj Sharma
Flat no. b-905, Raghuvir Symphony,
Surat, Gujarat, 395017
[protected]@gmail.com
[protected], [protected]
13/07/2024

I filed a complaint with the above Samsung Washing machine not working. The service tech from Samsung visited us and adviced that the washing machine will ve picked up by samsung agent and taken to the service center for repairs and delivered back. But it's been 5 days and every day Samsung customer care are giving excuses that the washing machine will be picked up today or tomorrow but no one turns up. This is going on for a week now. This is unacceptable. The team leader is irresponsible and not answering my phone call. What kind of customer care is this? This is nonsense. I'm sending out a legal notice and file a complaint with the consumer court if my problem with the washing machine is not resolved immediately. Please call me at [protected] immediately and resolve the issue.

Samsung a22 4g variant was submitted in working al Beit damage condition with a screen that was damaged and needed replacing. Prior to being sent for repaired a quick diagnostic test by calling the device from another phone revealed that internal components of the device were in working condition
the device is old bought in 2019 and was damaged its back panels was not attached due to the glue being degraded but the internal components including the motherboard were functional this was further validated by the repair center when asked they checked the phone to evaluate the scale of damage. This was on 24th of July 2024 today 26th July 2024 the repair center called and said the mother board is not functional and the phone cannot be repaired in light of the facts its believed that the device was damaged and tampered with by the repair center and then promptly the repair center covered up its mistake by making such a calling alleging the blame on the consumer. This not only unfair but also highly unethical and a case of malpractice i urge Samsung India to take strict action and please compensate me the consumer in damages and inconvienience

Samsung mobile m34, internal screen damaged without any damage of protection glass above it, not evan a scratch is there on the glass above the scree (that is broken). now he denied to consider under warranty repair.
date-24/06/2024
now i want repair under warranty.
bill no-[protected]
purchase date-16/07/2023

I have wanted to order online TV for my home, so I try select the Samsung tv form there official website I have done the payment but the order id was not generated or no order was received. I had filed complaint in Samsung support that day ticket #[protected].
Support team mentioned that there some some issue at Samsung side and they will refund the money. But as it turns out 15-20 day they are just saying they will process the refund.but no action has been taken from them. And now the support as well not taking my calls. They are keep on delaying refund.

I purchased samsung s23 fe on 08/05/24. This month i went to swimming pool on 09/06/24, accidently my mobile fell into water. I take it out with in 1 min, i observed that it get damaged. Next day i went to nearby samsung customer service. They are claiming that there is some water inside the mobile and thay didn't accept for free service and they asked me to pay amount for mobile repair. I contacted samsung helpline and i raised jobsheet, first they also didn't accept my proposal. Later after 2 days they again contacted me and asked me to submit mobile to service center. They took pictures and mailed to samsung helpline higher authorities. They told me that i will get call back and mail from them but there is no response from them. Again i contacted helpline, daily i used to contact them. From last 2 days i'm unable to contact helpline number... My call get aborted that means they are cancelling my call or else blocked me. This mobile is water resistant with ip68 level and upto 30 minutes. I am claiming that i got damaged mobile, i want refund or repair. Please help me i am helpless now.

Product Details:
Model: Samsung Galaxy M52
Purchase Date: 20/01/2022
Issue Faced: Green and pink vertical lines on the display immediately after a software update.
Incident Description:
Initial Contact: After encountering the display issue, I promptly contacted Samsung's customer service.
Service Center Visit: Following their instructions, I visited the authorized service center after a frustrating wait of 20 days.
Service Denial: Despite their initial assurance of support, I was denied a free screen replacement. The reasons provided were arbitrary and unjustified given that the issue occurred immediately following a software update, clearly not due to any mishandling on my part.
Impact: This situation has caused significant inconvenience and frustration. As a loyal Samsung customer, I expected better service and accountability from such a reputed brand.
Resolution Sought:Immediate free replacement of the faulty screen.A thorough investigation into the cause of the issue.Assurance that similar issues will be handled more efficiently in the future.