Samsung India Complaints & Reviews

I have purchased a Samsung Fridge on[protected]. The fridge stopped working and was under warranty. We called the customer care and raised the issue on April, 2023. A person was sent to check the Fridge. We were then told we need to send the Fridge to the Samsung service station and it will take 2-3days approx to fix the problem. We sent the fridge at our own expense to Samsung Service Station on[protected]. Sadly there was no proper update on the fridge, 1 person called up and said the warranty will not cover the problem but we weren't informed what the problem actually was or any details for that matter and whether paying money for the repair could solve the issue. We were not informed prior that this will take time and we should look for an alternative. We weren't provided with any fixed date as when will the fridge be delivered back to us as well or if at all they could solve the problem. We called up customer care and we were told that as soon as they get a response from service station they will inform us but sadly there was no response till yesterday. Only ambiguous statements like 'as soon as possible we will get back to you', 'this will be treated with highest priority and the problem will be fixed soon'. Toder again after calling customer care we were told that they are checking the fridge and will let us know by tomorrow whether they could fix the problem or not. Which clearly implies they did not check the fridge before, it was only after the repeated ph calls that they took action. Also if they cannot fix the fridge then why did they ask to send it at their service station, we had to bear the transport cost which completely goes to waste if they cannot fix the problem. The issue was raised on April, fridge was sent on 23rd of May 2023 and today is 6th June, 2023.
I have got a Samsung washing machine as well, but after this harrassment I am far from buying another Samsung product. This is unprofessionalism at its best to keep the customers hanging like this. Highly Disappointed.

I had purchased Samsung refrigerator of 198ltr. Capacity from Flipkart on dated 02.10.2021. After using of 1.5 yr. The refrigerator is not cooling. So, I have complained to Samsung helpline on dated 18.05.2023 that; my refrigerator is not working/ not cooling and in connection to my repair request; Samsung Engineer visited & checked the refrigerator. After checking he asked that my refrigerator is not repairable as there is internal leakage. Hence, he asked me that the refrigerator will return to Samsung within 07 days after the feedback will sent to Samsung from Engineer and as per Samsung policy I will get by cutting some amount from the billing value. And the Engineer has given the feedback to Samsung on dated 26.05.2023. But from 26.05.2023 to till now I haven't received any solution from Samsung. I am regularly following up to Samsung. But the result seems 0 till now. As for the present season is Summer & in odisha the humidity is 92% nowadays. Hence the refrigerator is required must. But Samsung is not taking any action since 26.05.2023. Please look into this matter.

I had purchased Samsung refrigerator of 198ltr. Capacity from Flipkart on dated 02.10.2021. After using of 1.5 yr. The refrigerator is not cooling. So, I have complained to Samsung helpline on dated 18.05.2023 that; my refrigerator is not working/ not cooling and in connection to my repair request; Samsung Engineer visited & checked the refrigerator. After checking he asked that my refrigerator is not repairable as there is internal leakage. Hence, he asked me that the refrigerator will return to Samsung within 07 days after the feedback will sent to Samsung from Engineer and as per Samsung policy I will get by cutting some amount from the billing value. And the Engineer has given the feedback to Samsung on dated 26.05.2023. But from 26.05.2023 to till now I haven't received any solution from Samsung. I am regularly following up to Samsung. But the result seems 0 till now. As for the present season is Summer & in odisha the humidity is 92% nowadays. Hence the refrigerator is required must. But Samsung is not taking any action since 26.05.2023. Please look into this matter.

Thanks

I purchased Samsung Galaxy S20 FE 5G phone on 22nd Aug 2022 from a dealer in my town considering a good brand from Samsung.
Month & year of manufacturing August 2022*

Recently, I noticed an abnormal bend in my phone hence I reviewed about this issue on internet and I was astonished by the fact that this particular model has common issue of bending. (It’s apparent that it is a manufacturing defect and Samsung is aware of it, thereby Samsung selling this phone on a heavy discounted price.)

I approached the nearest Samsung service centre and as expected they disappointed me by giving excuses that the bending issue is not covered in warranty and it is out of policy, they will change the display to resolve the issue and the charges will be on me which is around 15-16k.

My phone is just 9 months old. I have never dropped it or it doesn’t have a single scratch on it.

It is still under warranty and I am hoping for complete replacement of the product from Samsung as this is the manufacturing defect.

No one could expect such ignorance towards the quality of product and customer satisfaction from a company like Samsung.

Attaching the images of my phone for the reference.

Samsung service centre complain number - [protected], Date - 31/05/2023

Some references of similar cases -

1. https://www.consumercomplaints.in/samsung-samsung-galaxy-s20-fe-5g-c3329537

2. https://www.youtube.com/watch?v=IzFWKhlIC2o

3. https://www.reddit.com/r/samsunggalaxy/comments/qmyb7r/galaxy_s20fe_bend_problem...⇄

4. https://9gag.com/gag/a71KZbe

We have bought the Samsung A.C. 1 ton two months back through Pai Electronics (Ashok Nagar, Near BHEL lingampally)
The performance is completely low compared to first month (Even at 16 degrees)

Kindly requesting you to assign the technician asap.

Thanks,
sriram

Dear Samsung,

I hope this message finds you well. I am writing to express my disappointment and frustration regarding the durability of the Samsung 5 Star AC that I purchased three years ago. While Samsung is known for its quality products, the performance of my AC has left me dissatisfied.

Firstly, it is disheartening to note that the indoor PCB of the AC required replacement within just three years of purchase....

I bought a Samsung front-load washing machine in October 2021, but on March 3, 2023, the machine stopped working and an error message showed up. Informed the service center and sent their technician, who found that the cables were biten by rats and that the warranty was not covered for rat bites. For the repair, they need the service charge, including materials, of 2570 INR.

At the time of service, the technician found that the rat mesh protection was not installed at the time of first installation. I informed Samsung India officials via their emails (including Service and CEO), but I didn’t get a proper reply. Always, they reply that the mesh protection was installed at the time of installation.

If the rat mesh protection was installed by the technician, then where is it?

Please treat this complaint as urgent because, since March 2023, I have been waiting to solve this issue.

I would like to bring the attention of Samsung India Pvt. Ltd. to the development of NFC Payments using supported Galaxy 4/5 in Indian region. Samsung Pay is available in other regions, but is not yet released in India.

Many people used a tweak to change region of the smartwatch to MEA (Middle East) and access Samsung Pay in India. It simply means SPay is working fluently in India without any issues. Payments are also working in watches bought outside India and later brought to India. Payments can also be done in India. But Samsung has disabled this feature in India. Now, Samsung has also blocked the ability to change the region making a huge gap between people who earlier changed the region (and using SPay) and people who can't use SPay.

NFC Payment is a very important feature of the Galaxy Watch. It is a necessity for many people. Many people bought the watch expecting such features.

If RBI clearance is not yet fulfilled, please take necessary steps for making the process faster.

I request you to immedi

Subject: Complaint Regarding Defective Samsung Double Door Refrigerator (Model: RS21HSTWA1/XTL)
Dear CEO of Samsung,
I hope this email finds you well. I am writing to bring a serious issue to your attention regarding the Samsung Double Door refrigerator, model number RS21HSTWA1/XTL, which was purchased on 17th June 2014 under my name and registered mobile number [protected].(screenshot of invoice attached).
Recently, the refrigerator has been experiencing persistent cooling problems. In September 2022, the cooling issue first emerged, and the fridge required a gas recharge by your service team (job invoice attached) to rectify the problem. Unfortunately, on 15th May of this year, the same cooling problem resurfaced. Following an inspection by your technical service team on 19th May 2023, it was determined that there is an internal condensation pipe leak, rendering the refrigerator irreparable( Receipt no. 1744/23-24LK- sceenshot attached)
While researching feedback for this model on the internet, I came across a similar case where someone purchased the same model in 2014, and it became defunct in 2022 (screenshot attached). This discovery raises concerns that there may be many more instances of fridges from this model experiencing the same issue within a similar time frame.
Based on the evidence available, it appears there is a manufacturing defect in the said model, and fridges of the same model manufactured by your company are prone to the same problem during this specific time period.
I kindly request that you take this matter seriously and initiate appropriate action to rectify the situation. I urge you to replace the defectively manufactured refrigerator as soon as possible. Your prompt attention to this matter would be greatly appreciated.
I understand that Samsung has always been committed to delivering high-quality products and maintaining customer satisfaction. I have been a loyal Samsung customer for several years, and I hope that this issue can be resolved amicably.
Thank you for your attention and understanding. I look forward to a favorable resolution to this matter.
Yours sincerely,
Arvind Lamba

Dear Samsung India Team,

This is with reference to the complaint raised for my AC (through my registered mobile number, 9XXXXXXX97). The complaint was raised almost one and a half months ago, but till now it’s not been resolved. Every time we are contracting with the helpdesk team and getting the same revert that it will rectify by today,

We have already paid the service charges (Rs. 750) and the advance for the spare parts (Rs. 1600), but the issues have not been resolved.

In this situation, we want to understand what the procedure is to rectify my AC and request that the management team take appropriate action against such irresponsible staff for destroying such a renowned company's reputation.

The samsung galaxy f41 my phone suddenly crashed and not turning on when we go to service centre they told us that the mother board is dead but suddenly the mother board died suddenly without anything and the cost of repair is higher than the recent cost of the phone so please give some solution about this.

Hi team,

I have bought Samsung Fridge in Feb 2023. There is a problem with the Fridge, water is leaking from the freezer leads due to which all the items in the fridge get wet and ripped. Also, the ice freeze outside the refrigerator covering the whole area. Thee is no cooling.

I have raised the complaint multiple times but all the time their technician says it will happen Fridge work like this only. They replied ice will definitely freeze outside the freezer and you have to keep your fridge off.

Such a pathetic company and the technician, they don't know anything and not even trained to fix the issue.

I want replacement for this product.

Regards,
Aarti

Dear Samsung,

We have placed a great deal of trust in the Samsung brand and have been loyal customers, exclusively purchasing Samsung products such as TVs, refrigerators, air conditioners, and mobile devices. In our family, we have utilized or are currently using various flagship Samsung models, including the S4, S9+, S21, and M30.

Given our faith in the Samsung brand, I recently purchased a Samsung M31s as a gift for my father in September 2021, as his previous Samsung phone was becoming outdated. Until the recent security update, my father had been using this phone without any issues. However, after installing the security update, the phone started experiencing problems such as automatic restarts, and getting stuck at the Samsung logo multiple times.

I visited the Samsung service center in Kota, where I was advised to replace the motherboard at an estimated cost of INR 8500. Upon further investigation, I discovered that numerous Samsung users on various forums have reported encountering the same issue following a software update on the Samsung Exynos 9611 chip.

As a globally renowned brand, we believe it is imperative for Samsung to take responsibility for this situation and provide a free motherboard replacement. Doing so would not only maintain their reputation but also ensure customer satisfaction.

Considering that this issue is a result of a software update and a fault in their chip, we kindly request Samsung's prompt attention and resolution to this matter.

Regards
Vinod

Pin. Validation code

I have bought my s21fe on jan 2023 . from the day one I am having the heating issue with your s21fe . I even have given to the service centre to solve my heating issue . And you all have been dening that its a normal heating . How can a new mobile have so much of heating problem that i cannot even put my mobile to my ear after 5 to 10 min talking.
I have requested you to refund the money but you all have denied even that . I again asking you to refund the money .

Dear Sir,

please find below the compliant communication mails.

This is in reference to the complaint reference number - [protected] & service request number [protected]. I bought new Samsung mobile- Galaxy S21 FE 5G worth 40, 000/- almost 45 days back and the device got complaint after few days o[censored]se. I had given to the Samsung service center. Initial issue was phone not getting charged and they changed the pin of the charger. Since the complaint did not resolve after changing the pin, then they identified that phone board itself not working after taking so much of time for trouble shooting. Subsequently, they replaced with a new board. However, they confirmed that new board also not working, and they don’t have new stock. They asked me to wait for few more days to get the new board and unfortunately, issue is not resolved even after close to two weeks. It is very painful to see multiple issues for a new phone and that impacted my professional day to day communication.

It is extremely concerning to see so much of complaints for a premium phone after few days o[censored]se. And there’s no surety that phone will be working fine after changing the board. And long delay in getting fixed from the service center is also equally concerning. I would humbly request you to kindly replace the current phone with a new phone considering that it is recently bought, and I shelled out huge amount for the same.

Request you to kindly consider my request favorably being the trusted customer of Samsung.

for your reference below attached the chain mails.

__________ Forwarded message ________-
From: Samsung Customer Support Center &[protected]@contactus.samsung.com>
Date: Mon, 22 May, 2023, 6:46 pm
Subject: [Re]service request number [protected]
To: &[protected]@gmail.com>

Do you have a question
or need support

Go Samsung Support

Your question
Dear Sir,

This is regarding the complaint raised for my Samsung Galaxy S21 FE 5G. The initial problem was the phone was not getting charged. I took the phone to a nearby Samsung service centre and they said it was the charging port issue which needed a replacement. Since they ran out of stock for the part, they redirected me to another service centre which was 80km from my place. I went there and as per their diagnostic it was not only the charging port but the board itself was not working properly. I spent a whole day at the service centre to get the board replaced. After the board replacement the service team was not able to rectify the issue and the phone was not getting charged. I purchased the phone 45 days ago spending nearly 40K. A serious issue like this at an early stage I am afraid of the reliability of the product. I would rather request Samsung for a replacement of the phone to resolve my issue. Hope you will take appropriate steps at the earliest so that I would have a reliable phone for my personal and professional use. The absence of having a smart phone is seriously affecting my professional day to day job. Please consider all these and provide a stable solution at the earliest.

Pleas find the service request number [protected] for your reference also attached the invoice copy.

Thanks &amp regards
Dicto

Please find below the previous mail communication in this regard

Dear Sir,

This is to inform you that, i have purchased Samsung Galaxy S21 FE 5G on 22/03/2023. one week before this mobile phone is not charging properly and not working fast charging. Due to this issue, I put compliant nearest Samsung service center. they said the problem with mobile phone fast charging pin and the pin is not available in the service center and currently in Samsung. It will take long time to get the defected part. currently this phone is dead and not able to use my daily purpose. it is very difficult to handle. kindly help me to resolve the issue at the earliest. This product was just purchased only 45 days before. As a premium customer we are expecting a better service from your end. Attached invoice copy of purchased product and nearest service center details.

Counselor answer

Dear Mr. Jose,

Greetings of the Day!

This is Rakesh from Customer Experience.

We sincerely regret the inconvenience caused to you on your dealing with Samsung Handset {model no-SM-G990EZAIINS, serial no-RZCW219KEHW}.
This is in reference to your email dated 20.01.2023 and subsequent telephonic conversation with you regarding your complaint for your Samsung Product. We would like to confirm that we have registered your complaint under the following reference number-[protected]. Our team will get in touch with you in 24 hours for further discussion on the case.

Thanks, and assuring you the best services always.
Warm Regards,
Rakesh Kumar
Senior Executive, Customer Experience
Samsung India Electronics Pvt. Ltd.

Counselor answer

Dear Mr. Jose,

Greetings of the Day!
This is Rohit from Customer Experience.
We sincerely regret the inconvenience caused to you on your dealing with Samsung handset model number- SM-G990EZAIINS bearing serial number- RZCW219KEHW.
This is in reference to your email dated 22.05.2023 regarding your complaint for your Samsung handset. We would like to inform you that your complaint is still under progress with our concern team.
The concerned team would soon get in touch with you for further updates. We request you to bear with us until then.
Thanks, and assuring you the best services always.
Warm Regards,

Rohit Dubey
Manager, Customer Experience
Samsung India Electronics Pvt. Ltd.
Digital Service center
Visit Digital Service Centre to access DIY videos, product usage tips, create new service requests and much more.

Counselor answer
Dear Mr. Jose,

Greetings of the Day!

This is Jyoti from Customer Experience.

We sincerely regret the inconvenience caused to you on your dealing with Samsung product.
This is in reference to your email regarding your complaint for your Samsung product.
We would like to confirm that we have registered your complaint.
Our team will shortly get in touch with you for further discussion on the case.
Thanks and assuring you the best services always.

Warm Regards,
Jyoti Chauhan
Manager, Customer Experience
Samsung India Electronics Pvt. Ltd.

My Newly Bought QN90B 65" TV does not connect with Q990B Soundbar consistently. I bought both Samsung QA65QN90BAKLXL and Samsung Q990B Soundbar in the 2nd week of March 2023. Samsung representatives came and unpacked/installed the TV and Soundbar on different days as they were delivered on 2 different dates. On the first day (after about a week after purchasing) when Samsung’s installation team unpacked and installed the Soundbar, they could not make the soundbar connect to TV using eARC port option to successfully setup/connect the soundbar to my new Samsung QN90B TV. They plugged in the included HDMI cable to eARC port of Soundbar and HDMI3 port of the QN90B TV. They tried factory resetting the TV & Soundbar randomly multiple times for 2 hours but could not establish the connection. They left on that day saying that they would come back on the next day.

Surprisingly, the next day when I switched on the TV in the morning, TV recognized the soundbar automatically and I was able to setup the soundbar using smarthings app. At this point I was able to power on/off both the TV and soundbar using TV remote, use TV remote to increase/reduce the volume on the soundbar. It worked for a day or 2 and then the TV stopped recognizing the soundbar again. I reported the issue to Samsung service and they tried resetting the tv, then soundbar numerous time over the period of next 4 days and finally they replaced the TV after about a week. The new TV did not recognize the Soundbar, the service rep did a factory reset of the TV and soundbar numerous times again. Failing to estbalish the connection using eARC, the samsung service rep then came back the next day. The service rep restored the tv and made some configuration changes using the Samsung service remote, he worked with some oncall Samsung tech help person and tried resetting TV and soundbar multiple times. They tried connecting eARC ports using 6 other HDMI cables, but they could not establish the connection.

The service representative then ordered for a replacement of the soundbar. After about 10 days, the replacement came in. Samsung service center guys unboxed the new soundbar and installed it. They connected the soundbar ( eARC port) to QN90B TV (HDMI3- eARC) port and restarted both TV and Soundbar, TV did not recognize the Soundbar, but Soundbar recognized the TV ( Soundbar display showed D-INTV ARC). I purchased 6 HDMI cables for my TV, and between Samsung service rep and myself, we tried using all 6 HDMI cables ( HDMI cables included both 2.0 and 2.1 HDMI versions), none of them worked consistently. So the issue is not clearly with HDMI cables. The service rep left that day and came back the next day with another person to take a look at it. when they turned on the TV and soundbar, the TV started to recognize the soundbar, they literally did nothing other than just powering on the TV and Soundbar. The next day again the TV did not recognize the soundbar again. Samsung service representatives came after 3 days and did the rest of the TV using service remote, the TV then started recognizing the soundbar. It worked for some time and stopped after about 1 hr. This was as of April 25th. Since then the TV and soundbar are randomly working. I believe these two products are not compatible with each other. I Spent a lot of money on these Samsung products for a good TV and soundbar experience. So far it has been a bad experience. After pouring in a lot of money for home entertainment, I am struggling to get TV and soundbar work. Every time the service rep visits our home to troubleshoot the issue, they reset the TV and I have to spend a lot of my personal time setting up my media accounts and settings on the TV. Samsung is wasting customers' valuable time. Samsung service representatives visited more than 15 times till date and there is no resolution.

Since it has been 2 & half months since I purchased these devices and Samsung is not able to fix the issues, I requested Samsung to kindly take these unfinished products back and refund my complete money, or make both the TV and Soundbar work seamlessly.

I sent email with all details to Samsung support email ID 6 days ago and so far except acknowledging to my email, there is no action taken.

While researching for a solution for the issue that I am facing, I came across these blogs ( links shared below) where many people reported similar issue. It looks like these Samsung products have some quality issues that were not addressed before releasing the products in the market.

1. https://www.reddit.com/r/Soundbars/comments/113uhm3/psa_no_one_within_samsung_su...⇄

2.
https://eu.community.samsung.com/t5/tv/hdmi-earc-connected-to-receiver-issues/td...⇄

I am hoping that by posting this issue here, Samsung takes this issue seriously and either fixes the products or takes back the unfinished products and refunds my money.

I have been using Samsung both phones since 18 months almost, firstly I bought Flip 3 for 90k in pre launch and used it for around 5 months after that it had started giving me trouble as its display was not able to open completely and I had to visit the cust care service where I had the world’s bad experiance of cust care but I had bear your all harassments to get my phone in running condition. After that I had one more shock when I checked exchange price at Samsung site/store which was almost 70% down in 5 months. It clearly shows Samsung is not trusting in their own phones within 5 months and still I have to use it.

Secondly I bought Fold 4 from Croma (Punjabi Bagh – Delhi ) in Dec 22 which cost was around 1.70 lacs now again I am facing the same issue as its display is not opening completely Now I am feeling very much annoyed with this phone I have no words to explain any thing I just want my hard earned money to give back.

Phone details given below :-
Serial No- R3CT80NMTKV
IMEI No -[protected]
Product Name – Galaxy Z fold 4

My family bought Samsung front load washing machine and it doesn't come up with a rat protection panel because of this it got damaged by rat. I am also looking for rat protection panel online but I couldn't find any so please do something about this problem

I brought a Refrigerator via online Samsung Shop, they delivered a refrigerator which is having a one of the leg bent, due to which frige is tilting if we open doors.

I requested for a refund or replacement, but since there is no replacement, i went for refund. I initiated on May 11th 2023, where i got an email that reverse pickup is initiated, but its since 2 weeks, no one showed up for the pickup of the item.

I raised multiple times concerns with Samsung team, but of no use. Moreover, Samsung folks will say refund will only be done once pickup is done, but no one knows when its to happen or not.
Its waste of time & money buying samsung products, its services is not upto par in india.
Even when i try to reach their Shipping partner, ShippingRocket, they are the worst service, no response & complete neglect from Samsung & ShipRocket.