I am K.V. Abdu Rahman. I am a businessman. I have been using Samsung A105 galaxy A10 for 1 year and 5 months. my phone number is[protected]. I have been using my phone very carefully, but unfortunately in the month of November 2020, it stopped working suddenly (5.30 a.m), and soon I gave the phone to the service center of Samsung in Calicut city. But within a week they replied that it cannot be repaired due to the problem with the motherboard. I am very sad to inform you that all my important data regarding my business, personnel, and other legal related information has been lost.
so I humbly request you to take corrective action and a solution to recover all my data which is there on the phone immediately.
my email id: [protected]@gmail.com
address: "kevi trade links", 9/1084, Kohinoor Bazar, k.p.k Menon road, Calicut-673001, Kerala, India.
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jan 04, 2021
Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd
Jan 06, 2021
Updated by K.V. Abdu Samsung Helpline has called at 4.55 PM
And they didn't resolved the issue and was the approach from the representative was rough.
I have purchased a new Samsung phone A50s in the month February 2020. Was absolutely working fine till I got a new software update in the month of September 2020. From there, my phone started restarting every 5 to 10 minutes, and I couldn't use my phone at all. I tried all best possible options by going into settings instructed by the customer care team, but nothing resolves my issue. Finally, I decided to visit the service centre to check the actual issue. (Service centre Location: Kollam Dist., Kerala – Icure solution, Address: 10/1160A, Krishna Jyothi Building, Near Indian Bank, 10 Polayathodu, 691001) They had kept my phone with them for 2-3 days and they called me & informed that during the software updation there was a software bug due to which the phone was creating the issue, we have done minor bug fixing till now the phone had not restarted you can come and collect the phone, incase it restarts again you can bring it back will get the motherboard replaced.
When I was using my phone during Feb to sept month – I used to keep my phone in my pocket due to which there was minute scratch on the screen which is nothing to do with my phone restarting problem. The service centre Incharge itself said that the actual problem is with the software bug which defect the motherboard. Replacing motherboard is the only final solution to this problem.
But now it seems the scenario has changed and today I visited the service centre, they completely denied saying that because of the scratch on the screen your warranty is cancelled and cannot replace the motherboard. (Pls note: My warranty is expiring in the month of Feb 2021.)
I am a regular Samsung phone user and have been using it for the last 12 yrs, never experienced such issues and when I actually need support from the team you guys are completely neglecting it. Very Horrible and pathetic experience. Worst customer service at your online call centre! absolutely disgusting service! (Service request no: [protected], [protected], [protected]) I launched multiple complaints last couple of months, but till now I didn’t get any good response. This really makes me want to switch to iPhone now. It's honestly sickening the fact you asked for 8k to 10K Rupees for replacing the motherboard which is not even my fault. I'm tired of wasting my time on the phone with your support people. I'm done with the lack of support from your "support staff" and the complete lack of service from your "customer service" department. I used to love Samsung but after this not too much. I'm never buying another Samsung product again. There seems to be no accountability and plenty of scope for fraud
please take action against your technicians who are rogues.
It’s my humble request if someone can look into the matter and help me in resolving the issue would be really appreciated.
Hoping for a positive response
Kind Regards
Arunkumar
+91 [protected]
[protected]@gmail.com