Samsung India Complaints & Reviews

I have given s8 for service 3 weeks back and i am trying to reach them on the phone for checking the status but none of them are picking the call.

Once i had been there they asked me to pay completely we will give immediately.

When it is under never mind offer it is the duty of the service person to at least inform number of days required to get the phone repaired.

Worst ever customer service from...

Dear friend,

My relation with samsung family started almost 2 decades back when i bought a cd player (3cd changer). That was just a beginning of the relation which is followed by adding washing machines, televisions, microwave oven, refrigerators, tabs, smartphones, smart tv. Things were fine so far except we had some issues with control panel of a washing for what i got fantastic service on payment and smart tv's display replacement last year. Absolutely no complaint about it as i have got wonderful service from my beloved electronic partner.

However, sorry to say that my last 2 bitter experiences with the flag ship smartphones during this year compelles me to think about an alternative. (My s5 is still working with same vigour even after these many years).

Coming to the problem i have faced / have been facing:-

1. Last year i bought an s7edge 128 gb which refused to serve me immediately after expiry of warranty period. Nature of fault was handset was getting reboot abruptly.

2. Still, being a fool or an addict to samsung brand 'samsungo mania' bought a note 8 to replace the su edge-the cheat. Everything was fine for 3 months but now started following the footstep of its senior s7 edge.

Please, advise me what am i supposed to do with flagship handsets of yours?

Samsung mania may turn into samsung fobia soon.

Shanavas aboobaker
+91 [protected]
+91 [protected]
[protected]@gmail.com
[protected]@yahoo.com

In this connection i have purchased the samsung galaxy c7 pro (Nevy blue, 64 gb) serial no.[protected] mobile amounting to rs.25999/- vide invoive no. Ka-qsau[protected] through amazon.in on 08.06.2017. After four months damage the display of this mobile. Some reasons this mobile handover to samsung service center jaipur after 08.12.2017 for repair and repair amount has been paid aprox. Rs.5500/-. After two month the display was again not working /closed then again this mobile handed over to samsung service center jaipur after repair two month the display was again not working / closed. This mobile was handed over to samsung service center jaipur for repair.in this regard but today.in this regard your company told me that “ your mobile can not repair and refund amount of rs.11000/- aprox. Handed over to you” why?. This amount not sufficient. Above said mobile was purchased of rs.25999/- and your refund amount rs.11000/- only why?

You are requested to please repair my mobile urgently or refund amount can be paid after deduction of display screen amount otherwise i will take necessary legal action.
Harveer singh meena, 30, rohini nagar, goner road, jagatpura, jaipur-302017

Sir,

I have Sansung 55 inch. smart TV - ES8000 series. I realized that for a few months i am unable to find most popular smart TV application (YouTube) on my TV. I thought it may be due to some technical upgrade and issue will be fix in next upgrade but when it didn't fix for long time, i contacted to Samsung customer care support and explained this issue. I got a very surprising answer from CC agent that "Google has stopped YouTube service for our ES series and so we can't help in this, this service can't be resumed by Samsung".
Sir, can you please let me now why should i suffer with this loss, i have bought Samsung smart TV to enjoy all smart application features for lifetime. How can an application which is most usable is stopped working and there is no solution for this.
I am requesting you to re look on this case and provide me a solution on this. in case of not providing a solution i expect to get a replacement of my TV with equal features\functionalities and latest series compatible to all smart applications.

Please help!
Regards,
Vinay Tyagi
[protected],[protected]

I had purchased note 8 under never mind offer with one time screen replacement.
I deposited my phone for screen replacement at "kiyaan services - telibandha raipur" on 31/08/2018, bill no - [protected]. It's 7 days since then and i have no response from service center.
Even if i am calling them also they are not responding properly.
If samsung cannot fulfill what's promised why they are giving offers then.
Kindly look into this matter and resolve it at the earliest.

My name is nilesh n amonkar. I have purchased samsung led 45 inches smart from vijay sales andheri on 12.8.2018. Order no. Is 103-r-sft-1572 dated 12.8.2018. On 1st september, sound system of the tv is broken down. I've registered complaint in vijay sales and samsung mechanic found faulty sound system and he told us that he would replace the sound system in 4 days

I want tv should be replaced by another new tv as 1 month not competed and tv sound system failed. Why defected model given to me?

As samsung is reputed co., i want tv to be replaced by new one.

Hope you will look into this and respond to my mail positively at the earliest.

I think in india v should ban samsung..
I had purchased a samsung j7 prime 2 latest model on 15 april.. Not less that a month also i had faced an issue of buttons (Right and middle).. They promised me that there will be no issues further when i had asked for a replacement since it was within a month time..
Again on 30th aug i had issue of auto blank call and key pad issues... Within 5 months such if issues.. Rediculous..

Dear all,

I bought a samsung curved tv in 2017.
During the recent flood at chalakudy, kerala, the tv got damaged. (15th aug 2018)

I lodged a service request with samsung toll free number.

Later, i contacted samsung service centre at irinjalakuda, thrissur, kerala. (Axon electronics). They agreed (On 31st aug) to send a service technician to check the tv set. On 05th sep, a service tecninician arrived at my home and said he is not carrying the tools to open the tv unit as he was not assigned to do this job in the morning. He said someone from samsung will come next day to attend this case.

But none from samsung came to check the tv. No positive reply from samsung yet, whereas other products like lg had sent their technicians to complete service and repair of lg products intime without any hussle to our schedule.

All the recent call did not go well with samsung and the support was very annoying.

A company like samsung should have much better customer managment level to support the victums of flood. Unfortunelty, we do not see any further action from them on our repeated comaplints about their poor service and communication.
The first issue of tv still not attended by samsung even after almost three weeks of the incident.

I lost my car and almost everything in the house was under the water and mud. We are coming back as much as we can but the poor support from samsung is worsining our situation. They should have undertstand that we have many other things to complete at the earliest. We do no have a lot of spare time to go behind companies like samsung, wherein i beleive they could have took initiate to support us at this need of hour.

Note: samsung mentionning that the offer of free service is only until today and everything will be chargable from tomorrow onwards. They do not attend the service request until today and they want us to pay for everything from tomorrow onwards.

I would like someone to ask them to attend the service request at the earliet under free of cost as offered. They should do their attendnace proactively with out wasting my time by making many calls to samaung anymore.

Thansk & best regards

I recently purchased samsung galaxy s9 on installments on 25-aug-18 from noida gip mall samsung authorized showroom its only been 11 to 12 days my mobile is heating and battery is draining out, i feel i am cheated i paid rs. 58, 000/-.

I called the store since i have been purchasing all my handsets from there and explained the problem they said it needs to be replaced and i need to visit service which i did only for time waste and loosing all my data my outer cover of the mobile box torn out so i am refused exchange instead they will repair and give the phone which i will be charged. Its really saddening situation i will pay the loan, i pay for repair which is not my fault i was sold faulty/ defective piece of crap.

Dear sir,

We regret to bring this matter to your attention. However, it is after being frustrated by the several people who should have acted instantly on our complaint.

We purchased a new samsung ff 275l rt 30n refrigerator on 29 april'18 from croma store at 'r' city mall, ghatkopar, mumbai.

On 20 aug'18, the ice stopped forming in the freezer. We made the complaint on 22aug'18. We were advised to make a few changes to settings etc, but that didn't help. A service engineer was then sent to our house. He discovered that the gas had leaked & oil had got collected in the tray. He took pictures for his report.

Considering this in just 4 months of buying the fridge, we were not ready for them to open the fridge & fill gas. The piece was defective and needed to be replaced.

The service centre then gave the contact number of mr. Deependra singh from samsung. He in turn forwarded my complaint to one mr sharma in gurgaon. Mr. Sharma reiterated that he can only refill the gas!!

This is our third samsung fridge over the last 25 years, and we're really disappointed that it has failed in just 4 months!! We had gone in for a brand new fridge and would not like to have it undergoing repairs every now and then. We wouldn't like to have a defective piece when we've paid for a new one!

We trust you believe strongly enough in quality of your products and would ensure we are provided a replacement at the earliest. We do hope we are not forced to escalate this to a consumer forum.

Best regards,

Ameeta & rajiv sonalker

With the respect to above subject
Sir,
I want to register the complaint for the samsung service centre burhanpur,
I am the retailer here
And i submited samsung gt-1200wyins
With bill photo copy, the counter person there at service centre didn't provided me job sheet for the mobile repair also he changed the battry of my mobile.

Now he avoided my question about changed battry as he had done fraud and told me to does not come back for samsung mobile service to the centre

Now what should i respond to my customer
And how should i take the services
Please give some solution

I placed a service request for my washing machine and microwave oven on august 27th 2018. I was given a service request no. [protected].
There was no response from the service team so i called again on august 29th to get another service request no. [protected]. Keeping in mind there are a lot of service requests going on due to kerala floods i waited patiently. But there has been no response whatsoever. I kindly request you to send a service team as soon as possible.
My appliances were flood hit too.

First of all.. I would like you tell ever i will not but any samsung mobile phone.. Its cheap and lie company.. As well in our society any one person will not buy any sumsung company item.. Well, 16 day have completed to submitted my device s8 for change display. Your company employ making my fool. Daily i visiting there to take update status. Serial number of the device [protected]

I registered a complaint that my refrigerator not working properly due to the flood in kerala on 01/09/18 and got an sms as per mentioning below. I contacted in that mob. Number and kottayam samsung service center. Neither anybody attending mob. Phone nor contact me anyone else. Please do needful. (Main complaint is over cooling)
Sms as...
Dear customer, service engineer tibin, contact# [protected] has been assigned against your service request [protected]. For support please call 180040-samsung[protected]

Model number rs552nrua7e/tl & serial number 0cz94abh300124b) was not cooling efficiently as earlier. I didn’t want to get into any further issues and hence i raised a request on 13-july. The reference number was [protected]. Post which, there is no proper service provided, with false hopes. Also, they have damaged the refrigerator by adding wrong sensor and wrong placement. Been trying to deal with this since 13-july, 2018 with no solution until now. None are responding to calls on follow up by us.

It is a paid service since the refrigerator is 3 year old.

Since this is a paid service, i have already paid for the wrong sensor.

The contacts for the samsung service centre are:parvati/manjunath/laxman/thyagrajan/bhasa: +[protected]. Also, ramesh - +[protected] and customer support team: deepika. [protected]@partner. Samsung.com, shaveta. [protected]@partner. Samsung.com

We have purchased a Samsung double door refrigerator with model no RT2735TNBSZ on 4/5/2012 and since then facing problem in the product. Within three four months of purchasing made a complaint of water leaking inside the fridge but did not got any solution instead was asked to adjust the legs and use some packing under the front legs.Now from last one year we are facing problem of access cooling and had complaint again and again. the solution give this time was to switch off the refrigerator for 2 days and again start it after 2 days. done every possible thing but did not got any permanent solution for it. finally 2 of service engineer came and declared that there is a problem and it cannot be repaired you have to buy a new refrigerator. when asked what is the problem he told that the thermocol is damaged due to water leakage and it is a very common fault but company cannot repair it. The water leakage which initially started at the very beginning is the real problem causing the thermocol damage for which no solution was given to us by company. I am really sorry to say that such a big company selling this kind of faulty product and taking no responsibility of the same.
I am really surprise by this answer as it is a manufacturing defect and there is no solution given to us. After some research came to know that this particular model always had this problem. I feel cheated by the company as I had invested 22000 rupees on this brand which I had trusted.Now I am looking for a solution to my problem as 22000 is a big amount for me and 6 year is not a long time for such a brand to get defective.
Now We want replacement of this fridge. We suffered alot due to non performance of this fridge. We bought this fridge with good faith and renowned name of company "samsung".
At the time of buying, we have been confirmed, that this fridge have lot of good features, like no frost, 10 years compressor warranty, 15 years of life, inverter friendly and after sale service.
Hope to get a immediate solution from this forum.
Thanking you
Digant Sharma
[protected]

I had purchased a samsung galaxy J-8 on 11/08/2018 from a shop named Mobile King, Penta Menaka, Shanmugham road, Cochin-682031. After using for 23 days my mobile has been strucked and cant able to use the phone due to net work issue. The next day i visited authorised service centre for checking the same. They verified and tod me that your mobile having some problem in board. So need couple of days to resolve the problem. I surrendered the mobile there for clearing the issue. I am an employee of Hdfc bank Ltd, I need mobile for entire day for my job. After using 23 Days my new mobile struck with network issue. Cant able to accept the same and need to replace the same as early as possible without any compramise.

Address details:
SHAN MANOJ S
SIDHANANDA MANDIRAM
EZHUPUNNA SOUTH PO
CHERTHALA
ALAPPUZHA-688537
MOB:[protected], [protected]
email:[protected]@gmail.com

Dear sir,

I m raising two complain fist one is my samsung on next mobile phone is not worming properly e. G handsets display problem. My phone is on warranty. I submit the mobile on service center bt they told a internal damage n asking for charges. Bt i can't accepted because till date my phone is not fall n not mishandling by me actually this is not damage this is mfg defect. Then i raise complain higher level bt customer care manager (Mausam ali) said this occurring by applying a more force by thumb. How is possible.
Second complain is till date 20 times i call a customer care bt they can't solve my issue. They daily told n commented to our complain solve within a 2 days. Bt now 20 days over till date my issue has not solve.
Humble request for u plz solve my issue
Amol suryawanshi
Mo no -[protected]
Mail - [protected]@gmail.com

Dear sir,

As i am bound to write this mail, because of worst service, as we have purchased a samsung ac from great eastern traders guwahati, almost it is about to complete 1 years, as per their version between 1 year we will get free servicing but till date we have not got any service and even when we contact with them they asking for charge. Now its my question if you people are not able to provide service why giving false commitment.

Really feel cheated sir. My samsung s7 edge wort rs 55000 is not turning on after i did software update. Software updates are provided by samsung itself, how am i suppose to think that it will cause such a damage. I tried volume down & power key options and kept it charging for a long time but no response. Its just been 1 and half year and phone has totally stopped working by its own. Its such a flagship phone and i am facing too much problems. After six months the headphones stopped working. When i went to a samsung person to extend warranty he told me extended warranty will only cover software issues so i did not opted for that & now they are denying everything. I feel too much cheated & humiliated. I have been to service centres & they ask for a whole sum of money even though damage is caused due to update sent from samsung itself. Please help or i will never ever go for samsung & will consider a big fraud done from your end to send the update & spoil the phone & ask a wholesome of money afterwards.