Samsung India Complaints & Reviews

We are residing at mayur vihar ph-2 & using all electronics gadgets like lcd 4 nos, washing machine, microwave, ac & refrigerator. When any of our know seeking advice on buying electronics we always recommend samsung as brand but with a recent experience on repair of our front loading washing fully automatic machine is pathetic & lost our trust in samsung. Details of the episode is as under :-

We lodged complaint on 9th aug for error 4e i. E water was not in flowing in m/c & on 10th service engineer visited, inspected machine & stated that pcb is damaged & need to be replace with estimated cost of rs 4800/- we agreed to it. On 19th aug engineer named as rakesh replaced pcb with old one, tested empty m/c (Without load) & found that water problem was resolved thus taken the bill amount of rs 4688/-. (Bill attached) on the day later when we loaded m/c with cloths the observed that drum was not rolling as per the speed earlier it used to be i. E very slow movement. We again requested service center to check & rectify, they came checked in my presence & observed the same problem of slow drum movement than i asked them to replace & fit our old pcb wherein we found that drum started moving as per its original speed but earlier error of 4e was observed. The se agreed that new pcb is not ok thus has to be replaced, we agreed & after a week they came back with new pcb but the problem remained. Post tried new pcb they suggested to send m/c to workshop for proper check & on 3rd sep they sent back m/c from a transporter & charged freight @ rs 236, to our surprise m/c was not accompanied by a se, we tried the machine on our own & found the problem was persisting hence called up service center & informed about the same. Next day i. E on 4th sep se came & post examined he also taken a call to again send back m/c to service workshop. Since 4th sep we were chasing over phone to almost on all the numbers available with us & yesterday evening we got a call from service workshop stating that m/c drum have been replaced & we need to pay another rs 3666/-, on our query how this is possible they simply replied that if we want our m/c back we have pay the said amount. We spoke to mr. Thapa (A senior office of workshop he offered us a discount of 10% on the amount.
Now our request to samsung authority to inquire on the above with the service center & revert on following points :-

1. The compensation of harassment faced by us during this one month.
2. We were forced to wash our cloths by hand & from loundary.
3. My wife has a fracture hand & because of inefficiency s. Engineers my wife should not be punished.
Finally request you to please look into the matter & do the needful.

Pradeep khare

I brought samsung c9 pro smart phone approximately before one year and two months. After one year and 15 days, my phone screen got damaged during its fall from my hand.
I submitted to samsung care for repair and handed over to me without repairing citing non availability of spare parts. Samsumg offered me rs. 15000/- approximately for the mobile citing 45 % depreciation and deduction for damaged screen. I was not agreed for the same as i felt cheated considering the buying cost of rs. 33000/- approximately against the offer money and decided to wait till the availability of spare parts. Approximately after 20 days and finally got screen replaced paying approximately rs. 7800/-.
After 15 days of working, phone suddenly stopped working and went to samsung care and they told me that mother board needs to be replaced and that will cost rs 12000/-.

I wonder how a costly mobile from reputed company like samsung requires such high maintenance cost after a short duration.

I also felt that the failure of mother board is either due to poor work during screen replacement or it was deliberately done as i was not agreed to return at less offered price and filled negative feedback before screen replacement.

Also, i argued a lot prior to screen replacement regarding the non availability of spare parts as it was hard to believe the same for anyone as mobile was reasonably new.

On august 20 2018, i bought a samsung automatic washing machine from pittapillil stores, pala, kerala. From that day the installation and demo request is pending. Now it's almost 3 weeks. I used to contact the service centre person and every time he used to say, he is coming the same day. We cancelled some of our daily plans and waited for this guy everyday.
There is a limit for everything and still he is playing with our patience. This is not the kind of service expected from samsung. If the basic support cannot be provided, then what service guarantee is samsung offering?

Hello

My samsung note 8 phone is constantly facing problems even after replacing parts of it under warranty.

Within six months of purchase the phone started showing horizontal and vertical lines which is serious display glitch and after the authorized samsung service center replaced the screen and battery i am facing the same issue after 3 months o[censored]se. And the second time they have done the same but i am doubtful if anything will change from that. I do not want to keep facing this issue because my warranty will run out within three months.
I am attaching the previous bill number as well and the complaint number with this email. Go through it and reply asap.

Customer name: gurumukh singh hundal
Serial no. Rz8ja0xcscp ([protected])
Model no. Sm-n950fzkdins

1. Date of first servicing:[protected]
Bill number: [protected]
2. Date of second servicing:[protected]
Bill number: [protected]

I want the company to replace the phone completely or give me a refund on the phones bill amount. I was of the impression that buying an expensive flagship phone from samsung will keep my business running smooth but i have face more problems with it because most of the time the phone is in the service center and the company does not even offer a standby phone. Instead the company is forcing me to extend the warranty which feels like a complete scam to me. I have already spent inr 70, 000 on the phone and i do not wish to keep adding to that. The previous samsung note 7 was face the “explosion” issue and this note 8 has a [censored] screen that keeps glitching. Other people are also facing the same problem and i am attaching the links for the same which you can refer.

https://eu.community.samsung.com/t5/Smartphones-Tablets-Wearables/Green-line-dow...⇄

https://us.community.samsung.com/t5/Galaxy-Note-Phones/Galaxy-Note-8-Horizontal-...⇄

Consider this email an official notice that if my warning is not considered and responded with positive action i will take legal action and file a case in the consumer court.

P. S: i am truly regretting buying a [censored] samsung phone, i could have easily purchased a one plus or some other phone at half the cost with better functionality and excellent customer service.

Bluetooth and hotspot of my mobile phone was not functioning properly. Therefore i submitted the phone at service center in jalgaon as it was under warranty period. They returned it after two days saying water damage and asked for repair cost of rs.2300/-.

Kindly resolve my issue as i submit the fact that the phone never came in contact with water. And the phone comes under warranty therefore any charges must not be levied on me.

I, rajesh kumar joseph has purchased as samsung led tv which was delivered to me on august 18 2017. I was totally happy with the tv. Suddenly 6 of september evening tv got off, i don't know what then i have checked all the cables and points. Everything was correct only but tv was not on, so i called your engineer. He also said the same things to do check all cables. After that he have check warranty and all. After all checks done finally he said sir your waarnty period got over by last month so you need to pay 299 for visiting cost after that if your gonna service you need to pay 1200 and spare cost.

I said ok and they send your service person morning then he visit my home and checked my tv and said sir you need to change board of your tv that cost comes around 5000 i asked him 1st tell me that what happen for my tv suddenly he said again board problem so we need to change that.

I was not happy with that then i asked him this what your samsung tv quality?? Not even 14 months still i'm paying my emis for that now your saying need to change this..

He said sorry i'm not responsible person for that you can talk to samsung head office. I said ok.

So now i'm asking you that sir, is that your samsung tv worth for only one year???

Because i didn't broken that tv i didn't done anything wrong in that tv then how come board will go off??

Hance i receive call from helpline yesterday, he said our person will call and updates things but so far i didn't receive any thing from your side.
Hance i asked for escalation matrix and email id of your md & ceo he bluntly told me that you can do that and will give it to me if you want.

I need email id & contact no of head india operations or md & ceo of samsung. I also work for service industry but never give such rubbish answers also this is a pathatic service level from a company like samsung.

Please let me know if you are unable to provide me that so i can escalate the matter to consumer board, govt of india.

Hope you understand my issue also can pull out recording in 24hrs of the call which i made to your service center through which you will come to know that it was kept abruptly, which is not a good gesture for a consumer brand like samsung.

Waiting for an early revert...

Regards
Rajesh kumar joseph

Your company and your employ are lie as well fake. They are making fool of customer.17 days has completed to submitted mu device but still did't get the mobile and statisfaction causes of your employ are lie..
Bill no [protected].
So please slove it problem till tmorrow.
Then i can complt over samsung company and service center which is making fool.
Understood.
And listen you also recently i hve given a complaint in your such website but here also nothing

I am complainting from khammam, telangana, india. My phone number is [protected]. Or [protected] or [protected]. My name is melor. Nallapuneni. The tv is in repair the current supply is ok. But the screen is not opening. I want to repair it before 15/09/18. Because i has function in my home on 17/09/18 so we have to open keep songs on that day from television. So please come before 15/09/18. Please resolve my problem`

मेने samsung j7 prime[protected] को खरीदा था।जिसमें पिछले चार माह से वीडियो बनाते समय आस पास का शोर बहुत ज्यादा रिकॉर्ड हो रहा हैं जिससे वीडियो की गुणवत्ता में कमी आ रही हैं।मेने सर्विस सेन्टर पर भी दो बार अपना मोबाइल जमा किया किन्तु कोई समाधान नही मिला।मेने कस्टमर केअर पर भी complain दर्ज करवाई हैं जिसका नंबर [protected] हैं।कृपया उचित कार्यवाही करें।

Being a brand endorser and a faithful customer of samsung for more than 15 years now, using most of the product from the brand because of the quality and right commitments. It is very heart-breaking that in today’s customer centric world a brand like samsung can use misleading advertising and promotional campaign to sell a product.

Sitting in dhaka i bought a samsung gear fit 2 pro for my son in india on his 17th birthday on 4th august’18 from flipkart. The product showcase stated that it is wonderful product with strength to go in a swimming pool but oh boy the first dip itself proved it to be a fake and misleading marketing stunt. On top of it the customer care or the service centre in gurgaon did not even knew that the product exist or even has a capacity to perform such a activity. Even after a month of struggle with everyone in samsung customer care i'm forced to write to head of the co. For such a small thing.

Would request you to guide your concerned person to revert back before the damage to reputation and brand is done because of non-performance of people in-charge rather than the brand itself.

Below is the facts narrated by my son.

Let’s go swimming with a gear fit 2 pro, oh wait "it is water resistant and not water proof" but how does samsung put forth a video of a guy swimming with the watch and still no water damage. I was extremely surprised to see my birthday present go away when samsung told me my device (Used 4 times) had lost its warranty due to water damage.

Let’s recapitulate, a human being on vacation with a new smart fitness band from samsung which has labels all over it of a 5atm water resistance.

According to google (A trustworthy brand), 5atm = 50 meters = 164.03 feet. Now this human being takes the watch inside a swimming pool (Which can obviously not be 164 feet) and comes out of it to see a cracking oled screen with shattered colours and surprisingly water damage.

Now for the fact stated above that it can go for a 'dip' in the pool, isnt true. I took it to a samsung service centre post the wreck but the way i was treated and bugged away was not a nice experience. The service centres' technical expert had told me that water had gone inside and due to decolourisation of the litmus paper inside i agreed that water had gone inside. But my question was how. The company states in the guide that “water moving with force isnt appropriate for the watch."my pool had no waves neither did i dive and nor did i swim. Was just in the pool for a leisure time but the brand couldn’t back its product and had no reason for this case.
I called samsung service centre and they told me the same thing 20 times that “warranty is void due to water damage."

Now, what is an average consumer to do, just keep an expensive watch lying around? Samsung should realize that its reputation has already dipped due to the galaxy note 7 and now seeing all the forums on the internet about the gear fit 2 pro has forced consumers to imagine another product failure in the near future.

After 1 visit to the samsung service centre i was bugged away so smartly. The service centre expert did not even know how to open the box of the watch. They did not know i was educated. They started behaving with me appropriately after i fluently spoke english on a call. First visited was a sheer waste of 2.5 hours. Few days later i received a call from the technical expert. She didn’t know anything about water resistance. I had to explain her everything myself being in the technological field. She told me that my issue would be escalated to the national team and told me to visit the service centre again. I agreed and have it another go. This time it was pathetic, they created a job sheet for me and said as soon as we get a call from the customer care we will repair it under warranty. I said ‘ok’ an gave in my device with a little receipt in my hand. Reaching home i called the customer care to explain everything, she said my job sheet was cancelled. This got on my nerves. A week later i got another call from the service centre saying that i could collect my product. It has been lying there in the dusty corners of the service centre for a week. Surprised to know this, i went to take back my product in knee deep water from the ‘gurujam’. Still have the product with me and it just stopped charging saying battery needs to cool down.

Loyal customer

Ajay singh
[protected]
[protected]@gmail.com

Dear team,

I have purchased new samsung galaxy note 9 dated on 22/08/2018.

During the time of purchase dealer committed to me that you will receive a smart watch with it which name is gear sports watch.

Today is 16 days to go but i have not received my watch and any coupon for redeem it.

I am very loyal customer of samsung mobile phone because i am purchasing samsung from 2006. I have purchsed so many mobile phone of samsung.

I am very disappointed about it.

I requested to you please consider it and help me out on priority.

My contact no is [protected]

Thanks & regards
Sunil kumar

I am using a front load washing machine last 8 years last week my machine break down i filled a complaint to samsung care vide complaint no [protected] on 2.09.2018 but till date my problem not solved despite of this i personally drooped machine to service center okhla phase-1 new delhi and concern person say it will take 5 days more. How third class service provide samsung i am very much surprised if samsung willl take 10-15 days for resolved the problem how we can manage. Samsung staff also talk very rudely. Third class service my problem till date not solved.

Devesh garg [protected]

Dear friend,

My relation with samsung family started almost 2 decades back when i bought a cd player (3cd changer). That was just a beginning of the relation which is followed by adding washing machines, televisions, microwave oven, refrigerators, tabs, smartphones, smart tv. Things were fine so far except we had some issues with control panel of a washing for what i got fantastic service on payment and smart tv's display replacement last year. Absolutely no complaint about it as i have got wonderful service from my beloved electronic partner.

However, sorry to say that my last 2 bitter experiences with the flag ship smartphones during this year compelles me to think about an alternative. (My s5 is still working with same vigour even after these many years).

Coming to the problem i have faced / have been facing:-

1. Last year i bought an s7edge 128 gb which refused to serve me immediately after expiry of warranty period. Nature of fault was handset was getting reboot abruptly.

2. Still, being a fool or an addict to samsung brand 'samsungo mania' bought a note 8 to replace the su edge-the cheat. Everything was fine for 3 months but now started following the footstep of its senior s7 edge.

Please, advise me what am i supposed to do with flagship handsets of yours?

Samsung mania may turn into samsung fobia soon.

Shanavas aboobaker
+91 [protected]
+91 [protected]
[protected]@gmail.com
[protected]@yahoo.com

In this connection i have purchased the samsung galaxy c7 pro (Nevy blue, 64 gb) serial no.[protected] mobile amounting to rs.25999/- vide invoive no. Ka-qsau[protected] through amazon.in on 08.06.2017. After four months damage the display of this mobile. Some reasons this mobile handover to samsung service center jaipur after 08.12.2017 for repair and repair amount has been paid aprox. Rs.5500/-. After two month the display was again not working /closed then again this mobile handed over to samsung service center jaipur after repair two month the display was again not working / closed. This mobile was handed over to samsung service center jaipur for repair.in this regard but today.in this regard your company told me that “ your mobile can not repair and refund amount of rs.11000/- aprox. Handed over to you” why?. This amount not sufficient. Above said mobile was purchased of rs.25999/- and your refund amount rs.11000/- only why?

You are requested to please repair my mobile urgently or refund amount can be paid after deduction of display screen amount otherwise i will take necessary legal action.
Harveer singh meena, 30, rohini nagar, goner road, jagatpura, jaipur-302017

Sir,

I have Sansung 55 inch. smart TV - ES8000 series. I realized that for a few months i am unable to find most popular smart TV application (YouTube) on my TV. I thought it may be due to some technical upgrade and issue will be fix in next upgrade but when it didn't fix for long time, i contacted to Samsung customer care support and explained this issue. I got a very surprising answer from CC agent that "Google has stopped YouTube service for our ES series and so we can't help in this, this service can't be resumed by Samsung".
Sir, can you please let me now why should i suffer with this loss, i have bought Samsung smart TV to enjoy all smart application features for lifetime. How can an application which is most usable is stopped working and there is no solution for this.
I am requesting you to re look on this case and provide me a solution on this. in case of not providing a solution i expect to get a replacement of my TV with equal features\functionalities and latest series compatible to all smart applications.

Please help!
Regards,
Vinay Tyagi
[protected],[protected]

I had purchased note 8 under never mind offer with one time screen replacement.
I deposited my phone for screen replacement at "kiyaan services - telibandha raipur" on 31/08/2018, bill no - [protected]. It's 7 days since then and i have no response from service center.
Even if i am calling them also they are not responding properly.
If samsung cannot fulfill what's promised why they are giving offers then.
Kindly look into this matter and resolve it at the earliest.

My name is nilesh n amonkar. I have purchased samsung led 45 inches smart from vijay sales andheri on 12.8.2018. Order no. Is 103-r-sft-1572 dated 12.8.2018. On 1st september, sound system of the tv is broken down. I've registered complaint in vijay sales and samsung mechanic found faulty sound system and he told us that he would replace the sound system in 4 days

I want tv should be replaced by another new tv as 1 month not competed and tv sound system failed. Why defected model given to me?

As samsung is reputed co., i want tv to be replaced by new one.

Hope you will look into this and respond to my mail positively at the earliest.

I think in india v should ban samsung..
I had purchased a samsung j7 prime 2 latest model on 15 april.. Not less that a month also i had faced an issue of buttons (Right and middle).. They promised me that there will be no issues further when i had asked for a replacement since it was within a month time..
Again on 30th aug i had issue of auto blank call and key pad issues... Within 5 months such if issues.. Rediculous..

Dear all,

I bought a samsung curved tv in 2017.
During the recent flood at chalakudy, kerala, the tv got damaged. (15th aug 2018)

I lodged a service request with samsung toll free number.

Later, i contacted samsung service centre at irinjalakuda, thrissur, kerala. (Axon electronics). They agreed (On 31st aug) to send a service technician to check the tv set. On 05th sep, a service tecninician arrived at my home and said he is not carrying the tools to open the tv unit as he was not assigned to do this job in the morning. He said someone from samsung will come next day to attend this case.

But none from samsung came to check the tv. No positive reply from samsung yet, whereas other products like lg had sent their technicians to complete service and repair of lg products intime without any hussle to our schedule.

All the recent call did not go well with samsung and the support was very annoying.

A company like samsung should have much better customer managment level to support the victums of flood. Unfortunelty, we do not see any further action from them on our repeated comaplints about their poor service and communication.
The first issue of tv still not attended by samsung even after almost three weeks of the incident.

I lost my car and almost everything in the house was under the water and mud. We are coming back as much as we can but the poor support from samsung is worsining our situation. They should have undertstand that we have many other things to complete at the earliest. We do no have a lot of spare time to go behind companies like samsung, wherein i beleive they could have took initiate to support us at this need of hour.

Note: samsung mentionning that the offer of free service is only until today and everything will be chargable from tomorrow onwards. They do not attend the service request until today and they want us to pay for everything from tomorrow onwards.

I would like someone to ask them to attend the service request at the earliet under free of cost as offered. They should do their attendnace proactively with out wasting my time by making many calls to samaung anymore.

Thansk & best regards

I recently purchased samsung galaxy s9 on installments on 25-aug-18 from noida gip mall samsung authorized showroom its only been 11 to 12 days my mobile is heating and battery is draining out, i feel i am cheated i paid rs. 58, 000/-.

I called the store since i have been purchasing all my handsets from there and explained the problem they said it needs to be replaced and i need to visit service which i did only for time waste and loosing all my data my outer cover of the mobile box torn out so i am refused exchange instead they will repair and give the phone which i will be charged. Its really saddening situation i will pay the loan, i pay for repair which is not my fault i was sold faulty/ defective piece of crap.