Samsung India Complaints & Reviews

Need urgent help please.

My samsung mobile phone is stolen by theft came on bike in jaipur (Rajasthan) at rajapark area

Model: samsung galaxy g530

Imei 1: 356554/06/679407/0

Imei 2: 356555/06/67407/7

Fir reported on transport nagar jaipur police station.

Please contact me on following numbers if any information you get:
[protected]
[protected]

Sufficient reward will provide when phone will recovered.

I had purchased a mobile phone Galaxy S7 on 10th Feb 2018. After few days of purchase earphone not working.. So I approached to nearest service center in Lucknow where I had submit earphone they have asked me submit the mobile phone as well don’t know why. A customer care is still not able to answer why mobile needs to be submit to replace the earphone. About the same I called to the service center but people are so trained to not receive the phone. Nobody is taking that much stress to receive the phone.
Anyhow I have requested branch head to get the Earphone arranged as I cannot submit the mobile in the time digital India for earphone replacement.
Again after few days my charger was able to do the fast charging, again the same scenario to submit the mobile for charger replacement. Have done the same.
Now, again my earphone is not working, I have visited the service center yesterday but custiomer care executive confirmed me that earphone is available in stock but I have submit the mobile with earphone for 2 to 3 hours.
Can you please tell me why this type pathetic support you are providing in your flagship phones?

I need email id & contact no of head India Operations or MD & CEO of Samsung. I also work for service industry but never give such rubbish answers also this is a pathatic service level from a company like samsung.

Please let me know if you are unable to provide me as I can’t submit the mobile for 2 to 3 hrs that so I can escalate the matter to Consumer Board, Govt of India.

Hope you understand my issue also can pull out recording in 24hrs of the call which I made to your service center through which you will come to know that it was kept abruptly, which is not a good gesture for a consumer brand like Samsung.

Waiting for an early revert...

I have purchased the above mentioned refrigerator from a authorised samsung dealership 'shree jee electronics', rohtak, i have paid full amount in advance, but they given me old refrigerator with no warranty card and user guide and one of the egg tray is also missing, please resolve this issue and replace it with new product. Otherwise i will never buy any samsung product in future.

My name is dhirendra singh and i have given my samsung galaxy on 7 pro to samsung service center, borivali (Mumbai) on 20/07/2018 - bill no-[protected]. It has been more than half month but the i havent got my mobile back and each time i call they say that it will take another 15-20 days. This is really unethical causing undue hardship on customer. I request you to kindly look in to this matter seriously or else i will be left with no option than to file a complaint with appropriate authority.

I am ravikumar, purchased samsung refrigerator on[protected]. At kothagudem, khammam dt., telangana state. Since purchase in freezer getting deevali crackers sound. Three times complaints registered. Latest complaint no. Is [protected]. Just assigned service engineers are not attending the faults. Telling useless stories, but not able to attend. I never expect this type of service from samsung. Simply dragging the complaint. Already 3 months completed. Actually the freezer defraust not working. The so called service engineers even not able to identify. I want no know that whether your service engineers can attend the fault or not. Verify my complaints. If not replace immediately

I have perches a j5 6, mobile phone on 11/10/2017 and 28/07/18 i visited to vaishnu telecom ([protected]) chandannagar hooghly w. B. For servicing my phone. Problem samsung logo hang, phone hitting to much & back camera blank, but i am getting repeated time to gate back my phone. All ready i gate 3 times but still not getting. My name raja sarkar ph. [protected]

I purchased samsung a5 2016 on 2017 and now have noticed swelling of battery to the point that it has malalinged the back cover. Please help me as am afraid that it should not explode. I want to know who will be responsible if the battery explodes. I purchased a phone with warranty and battery swelling is internal fault not any physical damage to phone.

Please note my complaint and try to resolve the issue.
My contact no is [protected]

Faulty installlation of the said ac in my house damaging electrical system .

Due to which now ac is not functional.

However i lodged complaint with shop " national electronics " karni heights club road opp gossner college, ranchi. In turn shop owner passed on the complaint to samsung service centre.However they are yet to attend the same even after inordinate delay.

I have s9+ which was purchased in dubai in april 2018 (I live in maldives currently). However, unfortunately i met with an accident in which the screen of my phone was broken. When i came to india for vacation, i took my phone to samsung service centers in kerala. I was initially told i have to pay 20k+ for replacing the screen for a newly purchased phone, which i accepted since the country of purchase is different. Later they declined to repair the phone saying they cannot do it since its uae registered and i have to take the phone to uae to get it repaired.

Mind you this is the newly launched flagship phone they are talking about. This was my first time purchasing a samsung phone after reading the rave review about it. Now i am stuck with a broken phone since its mindless to travel to uae just to repair a phone. I rather just dump this phone and buy a new one in that case.

I have purchase new washing machine[protected] and demo installation in home town thumbur village tirupati area but our service identified power button inside damage and he say's transport damage not agree with inside part physically damaged but i am ready to pay part charges also part not available not service point and present and service center owner says part replacement time 10 days, what is the service, not accept asap, clear my issue

Dear sir/madam,
As i have purchased samsung a6 plus mobile on 03/07/2018 in relaince digital hubli karnataka. After 15 days it started problems like automatic operating and facebook. It says facebook stopped. Then i went to service center they updated mobile phone but still the problem persists, 2 times it got updated but no results then next they rebooted imie no. @ days it worked then
Started same problem continued. Next time i went then they (Service center) said this handset does not support the facebook version, u can use facebook lite. Paying rs.26000/- why i should use facebook lite. When the handset does not support such app why u release to the market and make customer to suffer after paying rs.26000/- now my concern is i dont want to use serviced handset. So i request you to kindly look into the matter and resolve asap. My mobile no. Is [protected] name narendra sapare
Hubli.

This is highly unsatisfied and unfortunate for me that i have purchased the washing machine 4 years back from your authorised centre in srinagar kashmir.
Month back i have complaint regarding that panel is not working and your concerned technician told me you have to replace the product, and told me you have to pay 3000 for that..
But now i have received a call from your service center and telling me the company have stopped to making these products (Panel), now we will give you 1000 rs for this machine, which i have bought it 15000,
This is very unfortunate from the branded company. This is humble request that kindly find some resolution or i will go for court case.
Now i have request either arrange the panal or find the alternative as soon as possible..
Kindly call back [protected]/[protected]

R/p sir,
I am anil pathak purchased samsung on next mobile in jan 2018 and my mdel no (Sm-g610f) and serial no is (Rz8jc08xs4e). I have a issue that once my mobile is heat up and switch off automatically when we on the mobile got formatted all data. After few days lock button and camera not working then we contact to service center in gandhidham gujrat he said water problem due to this problem created and when he return the mobile lots of issues add on to my mobile and the bill to make this mobile is equal to new. So i just want to resolve the problem and take it seriously. My mobile is under warrenty now.
Name - anil pathak
Handset-samsung galexy on next
Anjar
Pin-370110
Mob no-[protected]

I bought a new samsung washing machine from rk electorium, mathura
The washing machine is having manufacturing defect and the showroom people are frauds who are not coordinating at all.
Samsung being a good brand, such showrooms are taking advantage of it and indulging in fradulent activities.
They told to get it replaced / repaired through customer care and declined to intervene.
They must be taking out or replacing new parts from new products and sell them off to the customers.
I have already complained about the washing machine and even engineer came and replaced the shockers present in the washing machine (My washing machine is making excessive drum sound). The excessive sound is still present and didn't vanish.
Moreover i will not agree to repair a brand new washing machine. I want a replacement.
And do check your showrooms who might be indulging in corruption and malpractices.

I have purchased this split ac in july 2015 at the cost of approx rs 40000. It worked well till last season (2 years) as soon as i got it serviced for using this summer, its gas was leaked and it was filled by your representatives. As i had one fee gas filling coupon, provided to me during the purchase, it was honoured and i paid only the service charge of rs 590. It was in the month may 18.

Again after one month, the cooling was stooped, call was logged to the call center, the technician came adviced to check the stabilizer. We have called the stabilizer person and it was confirmed that there was no fault with the stabilizer. We called one local known technician, who adviced that, the outer unit needs proper service. The outer unit was cleaned by him and the ac started working well. I informed your call center as well as to the person who called me for service feedback. They assured me to taker care of my grievinces in future.

Again last week, the cooling stopped, the call was logged, the technician visited and confirmed gas leakage.

He demanded around rs 2500 for the same. We explained him that in the month of may only the gas was charged by them only, then how come in the same season the gas again leaked…he was adamant that he will fill the gas only against the payment.

We approached the call center again and shared our suffering, they assured to look into, there were many phone calls, but no action taken till writing of this mail.

I wanted to escalate the case to senior officials, but nody provided us the contact details.

I am expecting a reply from samsung brand, that if ac will work only for 3 years, then why should we spend so much money on a world class brand, the china acs are much cheaper and they will surely work for three years.

I am expecting solution from samsung at the earliest.

Thanks & regards,

M m mishra

[protected]

The akg earphones launched by samsung with its galaxy s8 flagship are extremely bad in performance and quality. The earphones rubber is very brittle and is coming out on its own amd the noise is also increasing time by. Why they can not produce a product with better durability.
This is the last time for me to buy something like samsung products.
I am owning gear 3 also and it is also getting slower day by day.
But i am more concerned about the earphones
Not me only all my friends repoted the same thing against akg earphones.

I purchased samsung "galaxy a5 2017" model in april 2017 of rs 30, 000. Just after 1 year its display screen stopped working but all the other things are working fine like incoming calls, phone is ringing when someone calls, speaker, mic and every other function is working fine, so i went to "samsung authorized service center shakarpur" branch on 25th july 2018, after the inspection of an hour they told me your "display" is damaged will be changed and it will cost you approximately "rs. 5000" and you can take your mobile after a week. I went their after a week and then they are saying your display is working fine your "mother board" is damaged and it will cost you around "rs. 11, 000". I also contacted samsung customer support to complaint regarding the same issue but they also gave me no solution.

Service center address: b2x service solutions india pvt ltd
R-30&31, pt no.6&7, i flr, vikas marg, shakarpur, delhi - 110092
Bill no. [protected]
Contact: [protected]

This complaint is for my fridge. We had lodge complaint by call in may 2018. Your technician visited our house and said there was issue in compressor of fridge. He said that new compressor is not available in may 2018. After that they called in june first week and said that compressor is now available and the electrician will come to change. And since then the problem is not resolve. From past 3 months we are continuosly calling them but they are always giving false promises. Now we are tried of there execuses. Our problem is not resolve. Our refrence number is [protected] and complaint number is [protected]. My fridge is still not working. Highly disappointed with your services and will not refer anybody to buy any samsung product.

I am very disappointed with your service. My name is ankit batra from palwal haryana pin code-121102. I had filed a complaint regarding my refrigerator on 28/7/2018. Your service executive also visited at my home and he simply checked the refrigerator nd said that it is ok. But it is not properly functioning and then i again filed a complaint regarding the same subject matter on 31/8/2018. And your service executive could not satisfy us. And still the refrigerator is not working properly. We have also filled the gas as per order of your service executive before 3 months and now your service executive told us that may be there is some gas problem again in your fridge. How can gas problem repeat in just 3 months.
I want you please solve the problem as soon as possible and if there is any problem in compressor the please change it because my fridge is under warantee.

There is an error message se/ 5e and the bottom plate is not rotating, lodged complaint on 04/07/2018 and the reference number is [protected] and also paid service charges rs.354/-, but the service center person is saying that the part is not available. No call back since 21/07/2018. Kindly confirm if you are not able so solve my problem then i must get it done from engineer from local market.
The service is found to be very poor, despite regular emails and tele-conversation i am very disappointed from service side of samsung.
Regards,
Sukhbir singh