Samsung India Complaints & Reviews

Dear sir/madam,
I vishwadeep had purchased a samsung j6 on 25 may 2018 and i had paid 14000 for that.now i am facing many problems in phone.the screen colour gets change automatically, when i make any kind of video or open it, it gets corrupt error show when play the video and i have to reboot the phone and then only phone works properly, it hangs also so i visited samsung service center A- 233, Block A, Near Crown Plaza, Okhla Industrial Area, Phase I, New Delhi, Delhi 110020 firstly on 11 July 2018, Wednesday then the technician checked it but i m not satisfied with there service rendered to me .so today 15 July 2018 also i went there at counter no.17 but your technicians were not ready to agree with my problems.neither i'll submit my phone nor allow you to open it .i m not at all satisfied with the phone as i m facing many problems.either change my set with new set or i'll have to complain against my mobile in higher authority or consumer court .
Kindly take any action as soon as possible.

Thanks Regards
vishwadeep
[protected]

I'm Dileep kumar old user of SAMSUNG. Currently I'm using a phone of Samsung the model is "C7-PRO" and A7-2017 . I'm facing to much problem that phone accessories like data cable, earphone has damage after 6 months 15 days but they are providing only 6 months accessories guaranty/warranty but why that damage just after 6 months I'm facing this problem like this 4th time in only Samsung accessories like charger pin damaging, earphone damaging, data cable damaging not in under of 6 month but when cross 6 month and run 7th month or 8th moth than we face the exists problem why????

PLEASE SOLVE MY PROBLEM...

As we have purchased a lot of products from Samsung... The company has given us the surety as on the products where u have installed... But then when it's about the services... They get delayed for a month or a year as they replace with the new machine example the TV itself... The product which we had purchased on 2/2/17, code Samsung UA50KU6000KMXL is not yet repaired or the service holder never responded to our complaints.. So is ther anyone who is very feasible to help us out with this questions wt I had asked.. So make sure the product will be there tomorrow itself... Orelse we can sue your product complaints officially towards court.. So make sure that the product where I had mentioned above should be placed tomorrow itself by morning orelse it will sued to court order.. So better decide... And yeah the product service is so rubbish and very unproductive as per the customer care.. So I would like to hear the response from your side by today itself.. Make it sure it's done tomorrow itself.. Will send you the number of items we have purchased on date... And yeah one more thing is that make Sure that the reply is not delayed.. And even the empty space picture which I had sent u was of the TV which I had mentioned above din even installed for about 2 months

The phone screen started going black slowly from left bottom side suddenly without any external damage/fall etc. It was suggested by the dealer to go to authorized workshop. When I contacted them they are insisting that it is not covered under warranty.
My father has been working with Hyundai and Daewoo companies on a very senior position for a long time and insists on buying only Korean products due to expected good quality, but my experience has been really bad for Mobile phones.

I had purchased a Samsung Microwave Oven CE76JD-CR on[protected] from M/S. Sargam Electronics, 498, Kohat Enclave, Pitampura, Delhi 110034, India vide their Invoice no. SPP-021852 dated[protected].

On[protected], I registered a complaint with their service center with Compliant No.[protected] regarding sparking in my aforesaid Microwave Oven. Their technician visited my house on[protected] and he told me that Ceramic Coating of my said Microwave Oven is damaged but the same is not repairable at his end therefore he will submit his report to his concerned seniors and they will call me later regarding the same. On[protected], I received a call from their executive and he told me that since it is not possible to repair the faulty part at my home, I would be getting the cheque of the amount left after deducting 22% depreciation on my original bill amount. He asked to give a copy of bill, my crossed cheque and a copy of my Aadhar card and also assured me that I would received the amount within 10 days after collection of documents. On[protected], their representative collected the papers from my house. Here you should also note the fact that on the back side of the photocopy of my purchase bill which I gave to their representative, I have clearly mentioned the amount after deducting 22%, of which I was supposed to receive cheque/Bank transfer of. On[protected], I again received a call from their side stating that I would only get Samsung coupons after deducting 44% depreciation. When I told them that I was assured of deducting 22% only as depreciation and balance by a cheque, he told me that it was a mistake and neither cheque nor 22% is possible.

After being this much distressed, I checked the Warranty Card of my Microwave Oven (which was issued by them at the time of its purchase), I found that Ceramic Coating of the same is under 120 months warranty from its date of purchase. I repeatedly requested their customer care representatives on[protected],[protected],[protected] and on[protected] and requested them to repair or replace the product immediately as the damaged part is under 120 months warranty given by you but their customer care representatives kept on fooling me in the name of a call from senior representative within next 48 hours, which I never got. I made a final call to their customer care on[protected] asking them to know the current status of my complaint and they told me that my complaint has been already cancelled. I was surprised to know that my complaint for a part which is under 120 months warranty was cancelled without even calling me. This time also, their customer care representative accepted that my issue and claim is genuine and he also assured me that he is referring the matter to the concerned department head and this time, I will be getting a call in the next 48 hours surely with proper resolution. He also gave me a new complaint number [protected] but as expected, no one has called me till now from your side. This is how an international company like Samsung works. It has been more than two months of a complaint about a part which is under 120 months warranty. A customer like me chooses Samsung over others looking at the reputation it has. But with this kind of behavior that too wont last long.

Since the damaged part (Ceramic Coating) of my Microwave Oven is under 120 months warranty given by the manufacturer, my Microwave Oven should be either repaired or be replaced.

Thanks,
Jitendra Kumar Sethia
E-181, 1st Floor, Prashant Vihar, Rohini,
Delhi - 110085
INDIA

Requested Date : 13/07/2018
Tracking No : [protected]
Model No : sm-c900fzkdins
Serial No : rz8j702vn6d ([protected])
Service Status : Your Service Request is in progress. We appreciate your patience.
Service Centre : Samsung Service Center ( Mobile link )
347 somvar pethshram safalaya bldg Office 1, 2, 3, 4, 15 august chowk, Pune, Maharashtra 411011
Dear Sir,
1. I purchased one of your high end phones called C9 Pro.
2. To my horror, I discovered that it heats up and also burns the charger, that comes alongwith the handset.
3. I complained at your Service Centre with all required documents, but, am appalled to learn, that it might take about 15 -30 days for a replacement/refund as SAMSUNG may so decide.
4, What am I expected to do till then ???? ?????
5, IT MEANS IT WAS MY FAULT BUYING A SAMSUNG ????
6. YOUR SERVICE CENTRE ALSO HAS BLANK REPLIES AND DOESN'T SEEM OR BOTHER TO help a Samsung Customer.
7. ENCLOSED, PL FIND MY SERVICE REQUEST.
8. Pl help me with a early replacement or refund as Samsung may so decide so as to be able to buy a Apple or One Plus Series…….
Regards
Col Sanjay Dhall
[protected]

I got a Samsung 2.1 soundbar from Flipkart today. Flipkart website clearly says that the installation and demo is free of cost. I got a call from service center and they said i need to pay Rs 500 + tax for installation which I refused and then they cancelled my request.

I then contacted Samsung customer care and they told me that it is free of cost and they would create another request (Request# [protected]). I received a call from service center and they again said that I need to pay to 500 + tax (?)

I then contacted customer care again to sort this out. I received a wall mount (two clamp and screws) along with my soundbar. But the customer care person kept saying that Samsung does not send anything like that. I spoke to him for 25 mins and he kept saying the same.

Finally I requested him to connect to his supervisor (Mr. Premraj), I was connected after 5 minute wait. The supervisor on hearing my concern, blindly said contact flipkart as Samsung does not send clamp and screws for installation. What kind of service is this? I had to explain him that it came in a sealed box and flipkart cannot just put this in a sealed box. Finally, he said Samsung does not provide installation for this product.

Why does flipkart website says installation and demo is free? Why does the first customer care person say it is free? Why do the other two kept saying Samsung does not send screws and clamps for installation? Do they not know about the product they support? I wasted 2 hours in doing all this without a proper resolution.

What do I do here? Please assist. I expected a better service from Samsung. Really really frustrating.

Note - I have attached a screenshot of the Flipkart verbiage related to installation along with this message.

One of the horrible experience i have faced today at Samsung Mobile Samsung Support in kukatpally branch...i went for mic problem (only mic) no other issue they have dismantled my device and told me there is a droplet of water near mic..and told it might cost around 10k for samsung j6 64gb mic replacement and i have taken back my mobile to backup my data and i found my front camera is misplaced and went again and asked abt the camer issue they replied as one droplet of water passed all the way from my bottom placed mic to the top placed camera lens and damaged the lens and asked for 14k for repair it was very disappoint by service center behaviour towards their customers...SamsungCare

Dear Team,

I have Samsung S8 phone which I had purchased around 11 months before. The phone has started giving issues in a year. I visited the Samsung authorised service center and they said the motherboard and the battery has to be replaced. I visited them back after 10 days and they response from them was fantastic. They said we had ordered motherboard and battery but as some other client came so we gave your motherboard to him and now again you will have to wait as they need to indent the same to the company. Samsung does not know S also about the services which they should cater to the client. It's a feedback never opt for Samsung products and they will pull up the hands post selling the products

This is Sundeep from Delhi, i lodged a complaint with samsung on 09.07.2018 at samsung and various forums regarding my samsung S-8 which is stated by company to be water resistant but when it could not bear 10-20 seconds rain company starts to put illogical reasoning just to avoid replacment. As I deposited my phone at Shahdara delhi service shop with job no. [protected] Dt 09.07.2018. Since that day I am reciving calls from Samsung offices chennai mumbai eachbone assuring that issue has been transferred to concerned and they will resolve the issue with in 24 hrs. I want to know how many 24 hrs did the company require. After selling your product donot you have any responsiblity when its in warranty. You are neither providing service nor support to consumers it seems you people are least bothered about customers and seems customer buying samsung phone are cheated both of money and precious time

I don't want to make relationship with the Samsung in my future, service is very bust I am really disappointed with Samsung service and members side they don't have the manners how to talk with the customer and Samsung service is very bad, I spaind 8000 please return my money
[protected] contact no.

Full description of the incident:-

I bought a new Samsung phone from Patel Nagar new Delhi when I bought phone was not working then I went to customer service center for the service, executive checked my phone and returned me and said to me phone is working fine I came at home and after same time I used my hone again I got same issue and next day I went again there with the same issue, executive checked again after sometime he retuned my phone with the same statement that your phone is working fine and again I faced same issue in the same day next day I went again then I said stalky what happened every day you check my phone and retune my phone with the statement that your phone is working fine please check and give me right statement otherwise make dio (change handset) and he took phone for 2 days, I came after 2 days and took my phone screen is damaged I asked he replied it is not an issue I checked carefully I got that screen got destroy and said I will not get this phone again because you destroyed my phone screen, customer care manager used abusing word and said will not change your phone and you may go to any where
I spended good money for buying a Samsung phone I think I wasted my all money please return my money I don’t want to make a relationship with the Samsung again in future.

Date of incident[protected],

Desirable resolution of complaint- return money,

Thanks
Nirmala Verma

I Yatin Yadav brought a new phone Samsung galaxy J6 on 10 July 2018.
I have not used too many phones so I don't about features too much.I went to Delhi Electronics named shop in Model town Rewari, Haryana.When I enquired about features of J6 he told me then I asked him whether it has portrait mode or not in rear camera he said yes it has but when I came home and checked it's camera it has no portrait mode. So I went to him again on 12 July 2018 to change the phone to J8 he said clearly that there is no fault of me it's your fault and I will not change it.So please tell me where is my mistake if I don't no much about smartphone features I bought it only because he said it has portrait mode.So please take a strict action on it so that I can change my phone from J6 to J8.
Thanking You

Sir,
I had baught one 40 inch LED from Army canteen but from the month of purchase it is not working satisfactory & going faulty again & again & till now the condition is that 99 percent hardware of this LED has got changed & the Engg from Samsung continuously changing the hardware of my LED, upto now it got faulty upto Approx 10 times & all the major & Minor hardware had got changed.

Upto now there is no permanent solution of my LED.So kindly this is the request to u to kindly understand the critical of the complaint & provide the pmnt solution.I need refund what i had pay for it & also i had increase 2 years warranty that payment also.

My mob register in complaint is [protected] & [protected]

Add
Purushottam, Krishna colony kailash mode sikandra, Agra UP
in front of SKD school

We have bought a Samsung washing machine
model WF550B0BKWQ/TL
Serial Number W0145PCD300148Z
on 24.5.13 in Haldwani
the cross of the drum is damaged. Since three months we can not get the machine repaired as the service center can not obtain the part from Samsung.
The machine is fully functional otherwise and has to be thrown away, creating a huge waste of material, resources.
The service staff has not been able to get proper support from Samsung to solve our matter.
The environmental waste of throwing an otherwise fully functioning machine into garbage is not excusable for a large multinational company. Considering we are living in the Himalaya an even more intense issue.
Complaint by
SOS Organics, Chitai, Pant Village, Almora 263601, tel [protected], e-mail [protected]@gmail.com

I purchased Samsung Galaxy on max which is under warranty.three days back I took to the service center at nungambakkam and was told that mother board is to be replaced and will not be covered under warranty.after multiple escalations I was offered 20percent discount.for no mistake of mine why should I pay?I had been a huge fan of Samsung Mobiles.I am very unhappy with their services.

Hi, I placed a service request for my fully automatic washing machine on the 5th July, 2018. Your representative visited on 6th and took the computer part of the machine, said that it is spoilt and will need fixing. We paid him Rs 350/- as visit charges and the next day paid him Rs.3250/- for the machine. However the washing machine has not worked since and your representative has not been answering the calls and not are they sending anyone to rectify this. They came from Super Appliances, Goregaon East, Mumbai. I want either the machine to be fixed or want the entire 3600/- refunded. The person's contact no. Is [protected]. My contact no. is [protected] / [protected]. My email id is ahuja.[protected]@gmail.com

Hi, I had purchase a samsung mobile no. Samsung Galaxy On8 SM-J710FN through flipkart on dt.08-08-17, since last few days display of phone is not working properly. I went to samsung service centre at NEW HIND TALKIES ETAWAH for resolution, but they replied that display is not covered under warranty terms and you have to pay cost of parts as well as repair also. My device is still under warranty and their is no any physical damage on screen than why this is not been covered in warranty. Please look in that and resolve the problem.

Sir
i purchased a Samsung j7 next 32 gb phone in the month aprir 21, 2018. recently i observed that my ear phones port is not functioning. i went to Samsung service center at resapuvanipalem at vizag, andhrapradesh. Now the technician is telling that its motherboard is not functioning and its not comming under any warranty and the reapir cost will be 10000/- by which i can purchase a new mobile. now u tell me, is it the correct way of your service toward a customer. so kindly do the needful. mybill no is [protected]

Dear Sir,
I, R.C.Huria D.I.G, had purchased Samsung Refrigerator side by side double door Model No. RS62K6007S8/TL, Serial No. ORE64ABJ300368 from M/S Electro Mart Stores Pvt. Ltd.AG-55, A.P, Near Pari Chowk, GreaterNoida vide bill No.ARI-271 HYP. Dated 21/06/2017. The Refrigerator has not been working properly, the freezer section was not cooling for the ice to get frozen.
I made a complaint to your customer care No.[protected] on 28 Jun 2018, they advised me to switch off the Refrigerator for about half an hour and then restart. I did the same but even after two hours of restart the freezer side did not work. I again contacted your Customer care No. who then advised me to switch off the Refrigerator for two hours, I did the same and after restarting the Refrigerator did not work.
On 29 Jun 2018 morning I again contacted your Customer care No. and informed them that my Refrigerator is not working properly in spite of all the instructions given and followed. A Complaint was lodged vide your Reference No. [protected] .
On 30 Jun one of the Mechanic by the name Mr. Rajesh Mob. No. [protected] came and checked the Refrigerator and informed me that the PCB is not working properly and needs to be replaced, which he will have to demand. I informed the same to your Customer care and I got a SMS Informing me that my product request No. is [protected].
The Service Engineer did not come on 01 Jul then again I contacted Your Customer care No.and informed them that I am facing lot of difficulties due to extreme summers. On 02 Jul 2018, Mr. Rajesh came at 1530 hrs and changed the PCB, he was requested to wait and see if the Refrigerator has started working but he did not wait and left. Even after three hours the Refrigerator did not work and this time the other side I.e the fridge side and the freezer side stopped working and the Refrigerator was making a hizzing sound. I informed the same to Mr. Rajesh on his Mobile, he told me that there seems to be less gas and the Valve seems to be defective for which he will inform the other Engineer.
On 02 and 03 Jul I informed the Customer care No. about the latest developments but my problem was not resolved.
On 03Jul 2018, one Service Engineer by the name Mr. Monu Rawat came at about 1515 hrs and he checked the Refrigerator which was not working, he removed the PCB installed by Mr. Rajesh and changed the valve by using a welding machine and asked me to wait for at least two three hours. Even after Three hours the Refrigerator did not work and I informed Mr. Monu Rawat on his Mob. No.[protected]. Mr. Monu informed me that he would visit the next day, the matter was also brought to the notice of your Customer care No.
On 04 Jul 2018, Mr. Monu Rawat again came and checked the Refrigerator and found it not working, he again checked the Valveby rewelding it and he assured me that the Refrigerator would work and desired temperature would be achieved in two to three hours. After three hours again I checked the Refrigerator but it did not work and I informed Mr. Monu Rawat as well as your Customer care No. Mr. Monu informed me that he would come the next day.
On 05 Jul 2018 Mr. Monu Rawat along with another Engineer came and again opened the Valve and the inner panels and informed me that now the Refrigerator will work. Even after three four hours the Refrigerator did not work. I informed the same to Mr. Monu Rawat on his Mob. No.
I am sorry to say that I feel I have made my biggest blunder of life by purchasing your product and had I known that this is the way you will provide after Sales Service I would have never bought your Product. You can well imagine the inconvenience which the customer has to face in this extreme summer even after spending such a hefty amount on the Refrigerator.
I would request you to replace my Refrigerator with a new one as I can't wait indefinitely for your hit and trial methods of repairs. Hope you will replace it at the earliest so that I am not put to further inconvenience.

With Kind Regards,

R.C.Huria/ D.I.G

Dear Sir,
My complain No.[protected] on dated 02.06.2018 than your persons are collected my refrigerator at my home on 04.06.2018 but laps after 37 days no response. so I request you that look into the matter and do the needful as early as possible.
Thanking You,

Yours faithfully
Sudhir Kumar Singh
S/O Late Aditya Narayan Singh
At: Ward No. 1, Rawaich, Bakhtiarpur, Patna (Bihar)803212
Cont:[protected]