| Address: Nashik, Maharashtra, 422010 |
Hi, I bought Samsung A9 pro for 19000rs from amazon, that time one festival offer was going on for 1 time damage screen replacement in 990rs for 1 year. unfortunately my mobile screen got damaged and i have submitted it to service center in nashik on 14JULY18. after 1 week i received call saying submit additional doc like adhar card original bill cancelled cheque company has asked. then i submitted and told me i will get call from samsung india. after few follow up and complaint i got call from samsung that display is not available we will refund 18000rs after deducting 1000rs screen replacement charge she didn't say anything else and i agreed to same. after 10days i vist service center they arrogantly said your cheque is not received. then after few days got call cheque is received, come along with box, charger, headset.. i said the charger and headset was having 6month warranty which already failed and was not replaceable due to warrant finish. he said i dont know you have submit all to get cheque. or buy it from market and submit. i have compaint to samsung india also but there representative is saying you have the accessories and you don;t want to give it back. i asked him that if the parts are in 6month warranty how you can asked to submit it after 11 month, but not listening, i said i will go to consumer court he said go wherever you want to. i said i dont want money kindly give me the A9pro mobile in replacement he said it was in offer so it cannot. i said was it my fault i bought samsung mobile in offer he said i don't know. i have all recording available in phone. i am tired with samsung service center and customor care arrogancy.. kindly suggest me the way forward...
Sep 18, 2018
Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint.
Aug 13, 2018
Updated by amitgawande the mobile purchase date 22SEP2017 so its in warranty and offer..
Aug 17, 2018
Updated by amitgawande There is update yesterday 16AUG18 i have been called by Mr.Mannu and told your compalint is resolved and go and collect the cheque. again today morning i have received follow up call and went to service center. to my surprise service center started procedure for giving cheque i asked him amount he said Samsung would have told you for that i said ya they have told 19000rs is your purchase price after deducting 1000rs for display i will be paid 18000RS. he said ok.. but i still insited to him to show me the ammount and the amount was 13000rs, i asked howcome he said rear is damaged i said show me the rear glass is intact for what you are charging me 5000+ rs. he said it is bend, i asked him give me CMM report he said no visuily i am saying its bend. and the aluminium bidding frame has dent. i said i can accept that but bend is not there and rear glass is intact so how can you deduct 5000rs, he said know company has promised to pay only for disaply damge. i recived call from MR. Manuu Sharma from samsung head quarter he was saying the same. i asked him if company has promised me to change display only why you are paying 13000rs just pay 1000rs offered display price and close he said no after calculating you amount is coming 13000rs. i said i was promised to pay 18000rs and on that basis i have accepted the offer. or else give me a new handset keep box and all accessories with you.. he said no it means you are not accepting our offer, your damaged handset will be courier to your adress. and DD will returned to samsung India.. dear samsung kindly install some gaming console to all your offices so that your employee can play with that and will stop playing with customer. from 14July18 this was my 5th visit to service center. every time i have to take halfday and go. because they work 10to 6.30 and we work 9 to 8 in our company. and have to spend 1 litere of diesel every time... and lots of frustration every time.. so in 19000rs Samsung has given me all the above things for free... i am very much thank full to Samsung for the same...
Verified Support
Aug 18, 2018
Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd
Sep 18, 2018
Updated by amitgawande finaly my issue is resolved, i am very thankful to Samsung India. this was expected at the start of issue only.. but its ok... thank you samsung india team for all your support...
Order no.[protected]
ordered on 23rd july
already have complaint on CC several times
sent bank statement for reference
Nobody is taking any action kindly do needful