Samsung India Complaints & Reviews

I purchased one Samsung Metro XL Duos hand set on[protected]. It started malfunctioning after six months and was un-usable after another six months. Warranty was just over. So I purchased another handset Samsung Metro XL Duos [protected] on[protected] form" Fixed Price Mobile Shop G- 8A, Savitri Market Sector 18 Noida Invoice No, 4129 . By June 2018 again it started malfunctioning. While calling or receiving call clear voice would last for just about a minute and then it will be gurgled and finally inaudible. I tried to rectify this set twice to take the set to Samsung Mobile Service Center [protected] at Noida vide their Bill no [protected] dated[protected] . They could not find the fault, blamed it to network and the problem persists till date. On their advice I have even got a new sim card. But it is of no avail. Service provider can not be blamed, since all other phones at home with Airtel connection are working perfectly. Even Chinese phones used by our servants are giving far superior service than this Samsung Hand Set.

I want Samsung India to replace it.

With Best Regards,

Wg Cdr A K Goswami (Retd)

I brought a refrigerator rt47m623esl/tl[protected] from agoan electronics {shanti path, raja park, jaipur) on 8th aug'18 of invoice no. Sc-g/887.
From the very next day the fridge is producing moisture in the form of water drops and which is creating problems as it is spoiling by food and other items in the fridge.
I complained orally in samsung but didn't get any satisfaction.

I wish to replace my refrigerator as soon as possible

Refer my complaint in this consumer complaint. No.[protected] simply closed. The attended engineer not able to identify the fault i. E. "deevali crackers sound from freezer". The technician totally opened freezer. He is thinking that censor may be fault and changed. But problem not rectified. Simply intimated that there is no fault. The samsung people closed the case like "we hope your query was answered satisfactorily". Whether the technician submitted to you my comments on his report. I have submitted problem not rectified. I cannot expect this type of message from the company. Since three months your technicians are playing with me totally spoiled my time. They have completely spoiled my duty timings of 4 days since 2 months. The first technician report is "bolts are loose". Second technician report is "converted freezer to normal mode" funny thing is that the technician told "because of washbasin tap the problem occurs". The third technician "may be censor fault". Pity is that at that time his boss spoken to me and told that because of steel utensils the problem occurring. Fourth technician completely opened freezer and put paper pieces in freezer fan and told no problem. This type of technician they are maintaining. Pity is that one technician he don't know the difference of -17 degrees -23 degrees, which is coolest. What i observed the technicians coming with a motto that customer wantedly giving complaints. Even four technicians not able to identify the problem. I never expect this type of service from samsung. Finally i have intimated to samsung that you have supplied defected refrigerator. I have spent rs. 64000/- you people never bothered. Totally negligence on your part towards customers. Totally wasting my time. Without attending complaints closing the cases. Then what i expect from samsung. You people don't bother about service your motto is only sales. Your service people attitude is to be changed. Then what i expect. I have sold you should use. Thats all.

I used samsung j7 max mobile phone last day in 10/08/2018 suddenly my phone mice not working i receive any call but no sound so i goes to samsung care in phase 5 mohali my token no s49 i wait when my tokan no comes i go and take my phone to service center executive he told we have check this phone 2-3 hours i said ok after 3 hours he call me and told me some water is in ur phone i says ok i dont want to repaire it and nest day i went to take my phone back he told me give 350 rs i ask why he told because our engiiner check this i told it is in warrenty so why i pay u 350 rs he told i don't know but i want 350 rs my phone is in warrenty purchase date[protected] problem in phone[protected] now tell me what i do help and solve this issue

The newly purchased washing machine has been making terribly loud noise since purchase. The samsung company people have come thrice and looked into it and have taken the washing machine twice but the sound hasn't decreased. The washing machine stops running in between. There is no final solution to the problem. Looks like the product itself is faulty and needs to be replaced with a new one but no action is being taken towards that end

Fridge was not cooling hence logged complain # [protected] on 6th july'18 after calling to customer multiple times since 4th july'18.

Since then am continuously struggling over phone and email addresses available on samsung support website but no luck. Its more than a month without any resolution, am really frustrated now.

Can't expect such pathetic service from samsung customer support after sale and urge everyone not to buy samsung products in future whatever would be the case.

I have purchased galaxy note8 on 10th october 2017 am been facing problems the day i purchased i visited in samsung gallery and got the issused solve by january again the same problem occurred in april month dis time the ceo looked into the matter and assured me if the same problem occurred again then they will replace the note 8 phone again in the month of july same problem occurred and i have to surrender my phone in samsung service centre this time i was given a new phone but the new phone which was given me by samsung was also faulty am really fedup of dis note8 phone and not willing to use dis handset again as facing many problems and losing data
It my humble request to kindly give me samsung coupon so tht i can buy any other samsung product but not note8

Thanking you
Suniluppal
[protected]

I am a customer of samsung from Goa.
For the last 7 Days I am trying to get my printer repaired but I am not getting any response from Samsung Side.
Samsung call centre says that now they dont do printers and the IT Business has been sold to HP.
They Gave me a toll Free no of HP and I called on that no too.
To my surprise that no was changed and I got a precorded message with the new no.
Now I called on that no and spoke to the HP representative and she told me that they only do warranty calls and for out of warranty call on [protected].
Tried calling that no but the phone keeps ringing but no one attends to the call.
I also called the local Samsung manager to get any contacts but I am still waiting for a revert.
Is it that Samsung only wants to sell products and then make people to run from pillar to post to get someone to repair the products ????
Why should we call HP when it is a Samsung product???
All old customers have to be taken care by Samsung and not HP.

Dear sir / madam...

I'm using samsung j7 lte mobile since two years... From recently it is not taking the installation of the software... Firstly it accepts and downloads after restarts it says that software update is failed please contact custmer care. Can u help in this about regarding this issue... I got rid of this about since a month and looking my cellular data and mobile data

My samsung smart-phone developed a defect yesterday, so this morning i called the main help number of the company. The polite young woman who answered said, after operating the phone remotely with special software, that she could find nothing wrong with it and that i should take it to a service centre. On the samsung web site i found that care point is close to where i live. A phone number, [protected], is given and also the e-mail address...

Have bought high end refrigerator of samsung co.in august 2016. Developed some problem in function on 25/7/2018. Made a complain to the service centre. After so much persuasion and visit of 4 different persons. No one understood the real problem and forcefully changed a part and refilled the gas and charged rs.3, 000/-. The problem did not get solved and we again approached company but since then no response from the company and in fact they have bluntly refused to attend and refused to refund the amount charged. After their trial error the refrigartor has stopped working at all.

Hi team,

I lost my samsung refrigerator invoice which i had purchased last year.
The refrigerator was working excellent and suddenly it stopped working from last night.
We checked our connection, steplizer but every thing was fine. The product has warranty of 10 years.

Please let me know how to claim for the warranty for this as the product is still under warranty.

Thanks

Dear sir,

We have many products ofsamsung at my home and office. I also love samsung. But this time i harrased with service. Three times i visited your service center with heating/battery drain/display blinking sometime problem. They always repaired and after somedays same problub occured. This is last time i submitted and also asked for senior authority contact for my concern. They denied to give me the contact.

I am really depressed with behaviour of your service center staff.

*they don't have time to attend customers and listen brief problem.
* they also not giving standered slip, they write with pen something extra.
*they don't entertain repeated customers specially. I have to wait more time there always.

In metro city this kind of service i don't think samsung is loyal with theier customers.

Kindly look into this matter. I believe in samsung.

Hoping positive reply.

Regards
Nikhil gandhi
[protected]

Sir. Mera name Ravishankar Kumar hai mere pass ek call aaya tha jisme bola ja raha tha ki aap jio ka sim use kar hai isliye aapke sim ko discount offer me chuna gaya hai aapko samsung galaxy j7 prime 4000 rupaye me diya ja raha hai kya aap ise order karna chahenge maine ha kah diya aur phir address diya aur phir 12-13 din baad call aaya ki aapka parshal aaya hai to mai post office gaya aur maine paisa diya aur aur parshal liya aur jab parshal khola to uske anda ek belt aur parsh nikla. mera 4000rupaye wapas dila dijiye please sir mera mobile number [protected]... Aur jis number se call aaya tha [protected] company name Mobile gallery R T S OFFICE 110086 from delhi H No.104 ground floor Blk B hari enclave Delhi

Yesterday i raised a complaint regarding ac not cooling well. So they sent an engineer rahul to repair or visit our ac. The engineer was very rude and he has not done anything and says no problem in ac. Also he told that problem is due to your stabilizer fluctuation from 230 to 209. But when i told him show me then he was not able to prove. I have run ac on 16 but after one hour room temp was 23. He says room temperature could not come below 23. It is not possible that room comes below 23. I m totally unsatisfied from your services. If ac not cooling well then what is the use to purchase this. Even my fan is cooling well instead of ac. Also engineer was very rude. He says call anyone or complaint any where i don't care. I am attaching his job summary sheet & and video that i have made.
Regards
Vineet kumar
[protected].

Hello, i have bought a samsung galaxy a8+ on 25th january online. This phone is water resistant means we can take up to 50 meter's for 30 mins. Today around 10.30 in morning my phone got dead. It was working superb before that. There was no issue in the phone earlier. And also i haven't drowned it in water so there is no chance of water getting in the phone. When i visited the service center in lower parel. They opened the panel and showed me the motherboard sorted due to water logging. They didn't opened it in front on me. So there is chance that they have changed with it other motherboard. They told me that it is sorted due to water insertion through sim card tray. From last 1 month i haven't opened the tray and now they are demanding 13.5k to replace the motherboard. Its an water resistant phone so water cant be in so easily. They are cheating me. I want a replacement or repair of my phone also i want all my data back.

My samsung galaxy s7 edge was repeatedly hanging and sometimes switched off spontaneously. On consultation with service center (Baidyanath, kankarbagh, patna) they changed display and battery, but the problem remaining same. Now they are saying to change motherboard. If they told earlier, then i will refuse repair. Why should i pay for repair more than mobile price. Still my mobile is in service center even after payment of 15400

Thsir 7/7/2018 to note8, purchase but the device's battery problem is that he did ot send any office mail, even if he had no solution in the center or any other service, but he had no 25 day's documents. The result of the device sir plz replesh my device. My job. [protected]. Mo. [protected]... I amveluabel customer for samsung but samsung koi customer pe trust hi nahi karta he bed service service he samsung ki me 25 call kiye customer care ko lekin ek hi baat bata te he aapki puri sahayta ki jaygi lekin koi sahayta nahi ho rahi mene ceo 🏢 pe mail bhi kiya samsung ki taraf se call bhi aaya mera cash soniya mem hendal kar rahi he abhi tak problem sold nahi ho raha he sonia mem bhi thank's boll kar phone disconnected kar de rahe he ab muje kis se contact karna hoga 55900 kharch kar ke bhi 55horse mobail use nahi kiya plz mera problem half hi sold kijiye thank's no. [protected]

I bought my samsung c9 pro in march 2018. The phone was working fine and there was no sign of any display issue earlier.

However when i woke up today (07/08/2018), i lost the display of my phone.
I immediately went to the local samsung service center. After describing the issue to them, they clearly said that it has been caused due to high pressure on the screen (Which is unacceptable, because it wasn't the case). The phone was lying on my table and there's no possibility of any high pressure over the screen.

It's not a physical damage then why am i being told that i can't claim my warranty. It's been only 4 and a half month.

I want to know, on what grounds you're stating that this issue is not covered in warranty.
I just want that my phone should be fixed without any charges since it's within warranty.

For more reference, i'm attaching few images of how the display looks at the moment.

I. Arunanjan ghosh, purchased an a. C on 25.5 14. But from 8.7.18 there was cooling problem. After reporting through customer care, it was said that, condensor was not working properly and probable expenses will be about 10150. But through toll free no. There one madam told that probable expenses will be about 9000 and initially have to deposite 4500. But after that no responce from local customer service point. — very disgusting, local customer pt. Is worthless.