Samsung India Complaints & Reviews

Dear Samsung india,

I've been to your authorized service center to get mo C9 pro Mobile repair at Okhla Phase 1 (Delhi) Service Center, staff there was being very rude from the very moment i went there,
however i told them my problem, supervisor Mr. Imran & Mr. Rakesh told me to go and get the mobile serviced from somewhere else as company will not probide the spare part to them,

I simply requested them to let me submit the mobile weather it will take time i can wait, but instead of creating job sheet against my case they denied and told me that company is not good & not providing spare part to their own service center & if i can complaint where ever i wish but they will not repair my mobile.

please go through given complain & suggest the best possible closer against them, as being a brand like Samsung this sort of behavior is never expected from your team.

attaching token receipt given by them.

Thanks
Manoj Latwal
[protected]

email @ :- [protected]@gmail.com

Dear Samsung,

Hi,

I am heramb pathak in a conversation with you since months regarding the back cover issue, hanging issue, sometime shut down issue and software update in this connection you guided me to hand over the set to service center i did that in the morning pl see the bill in attachment the no is [protected]

pl be kind to provide my mobile as soon as possible as i am in to small business.

Thanks n Reagrds

Heramb [protected]

On Thu, Jul 5, 2018 at 3:38 PM Heramb Pathak wrote:
Dear Samsung.

I read your mail the required information as follows:-

Model no. Serial no. IMEI no.Samsung J7 Max-Imei Number:-[protected]
• Date of Purchase/Invoice :-18/07/2017 Time 18:51:53
• Service centre detail or Job sheet number.:-they did not gave me no of job sheet..by hand they checked.
• Complete contact details.. Mb 32 street no:-2, 1 st floor Shakarpur Delhi 110092 Mn [protected], [protected]

Regards,

Heramb

On Wed, Jul 4, 2018 at 3:23 PM Heramb Pathak wrote:
So be kind to perform software update and back cover exchange as soon as possible to avoid to cross the warranty and guarantee date.

Dear Samsung.

I read your mail the required information as follows:-

Model no. Serial no. IMEI no.Samsung J7 Max-Imei Number:-[protected]
• Date of Purchase/Invoice :-18/07/2017 Time 18:51:53
• Service centre detail or Job sheet number.:-they did not gave me no of job sheet..by hand they checked.
• Complete contact details.. Mb 32 street no:-2, 1 st floor Shakarpur Delhi 110092 Mn [protected], [protected]

Regards,

Heramb

On Mon, May 21, 2018 at 4:46 PM Heramb Pathak wrote:
Dear Samsung.

I read your mail the required information as follows:-

Model no. Serial no. IMEI no.Samsung J7 Max-Imei Number:-[protected]
• Date of Purchase/Invoice :-18/07/2017 Time 18:51:53
• Service centre detail or Job sheet number.:-they did not gave me no of job sheet..by hand they checked.
• Complete contact details.. Mb 32 street no:-2, 1 st floor Shakarpur Delhi 110092 Mn [protected], [protected]

Heramb Pathak
6:34 PM (7 minutes ago)
to support.india

and how can you justify that i refused to pay the estimated cost..show me voice detail and if any mail.
Do not tell me the tape recorded sort of version as you do commonly in random cases resolve it.
You have take 18000Rs set was under guarantee..

On Fri, Jul 20, 2018 at 6:24 PM Heramb Pathak wrote:
Dear Sachin,

I am at loss a loss to understand that there is not at all harmony in what you are saying and what samsung assured me through Vandana ..have you gone through vandana mail if not go quickly to restrain illogical information in to buyers ears..you are just destroying the brand image of samasung by saying the estimated cost is informed to me..false news this lie if this is truth please show me written mail or conversation detail ...
Since my phone was under warranty vandany told to deposit set to center send me number problem will be rectified

Read vandana mail do not harass n humiliate buyer please :-

Do not make short cut solution on my case ...you pl read entire case ...i am in to media i will not let single stone un turned in bringing the genuinty of the case in the eyes of media legal forum consumer forum after paying 18000Rs for as set and the company like samsung cheating the customer this more than pathetic i will put the complete story on social media to bring the truth in the eyes of innocent people of India.

Dear Mr. Pathak,
Greetings of the day!
Thank you for sharing your concern with Samsung and providing us an opportunity to assist you. I apologize for the inconvenience caused.
We are keen to resolve your concern; however, we require some additional information from your end to resolve your concern related to the Samsung product.
Please share below-mentioned details from your end to provide you the best possible solution:
• Model no. Serial no. IMEI no.
• Date of Purchase/Invoice
• Service centre detail or Job sheet number.
• Complete contact details..
We look forward to receive the required details. We will be happy to assist you with a swift resolution to your queries.
Reference number is: [protected].
For any further assistance, you may also contact our Samsung customer care at 1800- 40-SAMSUNG[protected].
Thank you for choosing Samsung.
Warm Regards,
Vandana
(Online Support Team)
Samsung India Electronics Pvt. Ltd.

Pl resolve this case as soon as possible.

Heramb Pathak

[protected]

I have purchased a new samsung C7 Pro mobile from Lok Plus, Daulat Ganj, Lashkar, Gwalior on 15 Nov 2017, and facing problem in my mobile set since last one and half month.
1. On 7 June 2018 I have deposited my mobile on service centre for network issue. They have got the mobile repaired by changing the motherboard and display and returned back to me.
2. On 27 June I have again deposited my mobile to service centre to get the other problem of auto touch resolved. They have returned back my mobile after some cleaning.
3. I was again facing the same problem (auto touch screen) on 16 July and deposited it to the Service centre. They returned back my set and told that they have registered my complaint and placed an order for notworking part.
4. Till date (20 July 2018 ) the part has not been replaced and my phone is still in bad condition. I rang up service centre and customer care both to know the status of my set. They have told me that the part is not available with the company and I have to wait for some more days.
5. I request my problem may please be resolved by replacing my hand set with the new one to avoid the repeated problem.

Thanks

Rajesh Jain
Gwalior
[protected]

I have purchase one side by side refrigerator by paying rupees 86000 before 4 years. In last 4 years the refrigerator was having cooling problem since last 3 years. every time mechanic of Samsung comes and refills gas and takes 2000 rupees and after 2/3 month again the same problem persists. there is no permanent solution to the problem of refrigerator of a company like Samsung. now again the refrigerator was defective and nobody is coming since last 2-3 months for repair of the refrigerator after repeated requests. On complain on your website on dt.16.07.18, one Sri Sandip from Samsung called me on 17.07.18 and assured me the same will be repaired permanently by their senior technician. The technician came on dt.19.07.18 and after checking informed me that the freeze can not be repaired at my place and required to take it to their workshop about 55 km away. I allowed them to take but they refused and said the freeze has to sent by me to their workshop and take back after repair by my own expenses. And repair is not guarantted as the internal condensor might be leaking. I tried to contract Mr.Sandip but he could not be contacted.
The freeze is guarented for 10years for cooling. I request Samsung to replace the freeze as it is giving trouble since purchase and I have spent much for repair for such a costly freeze. I am ready to buy back on prorata basis.

I'm facing a lot problem from my mobile such as touch pad(suddenly does not work), call issue etc.
few day before i've been changed the mother board and the finger print sensor of my phone, then also this kind of issue are getting in my phone have resolution and revert on the same.
Contact detail :-[protected]/[protected]
Name :-Shahrukh Mujawar
Model Name:-J7 Max

I am reaching out to you as a frustrated customer who is not getting proper support from anybody at your end (Samsung customer care, technician etc).

I bought a Samsung Curved UHD Television (Model: UA40KU6300KLXL) on[protected]. I had high regards for the brand, hence I happily paid premium amount for the TV thinking that I will get good quality and service from Samsung. But unfortunately, now the TV is not working.

Below are the series of events that occurred:
(*) Our curved 42" Samsung TV suddenly got switched OFF one day and was not switching ON.
(*) We complained to customer care and were guaranteed response within 2-3 days.
(*) When technician came, he said it might be mother board issue.
(*) The ordered mother board which came after 8 days, was tried again and we were informed that it too was defective.
(*) Later technician got power supply board and checked again.
(*) Later he came with another senior engineer and he confirmed that the mother board itself is defective and ordered another mother board.
(*) That too was defective and had same issue.
(*) Again, technician came with another Senior Service Engineer. He too confirmed that the new MB was also defective and ordered for airlift of another MB.
(*) That MB came after 8 days and today when he checked, again this has same issue and TV is not switching ON.

Technician has visited our home 7-8 times and our TV is still not working. It has been close to a month since TV is not working and every time we get assurance that the issue will be resolved within the next one week. Thinking that we are facing this issue with TV within 1.5yrs of purchase, I am scared to buy any other product from Samsung.

Hence, I request you to kindly escalate this matter and get this issue rectified ASAP.

I am d uma maheswararao my sister purchase samsung a6 mobile (22000 rs.)june-11-2018.This is new mobile recently launching. This mobile was failure mobile not supporting internet & signal no of times i came to samsung promoter & samsung service center.Still not rectifiaid my complent.Service perosn as told to change the mobile mother board and spares.But i am not accepting.Resion was 4 times i am came to services center updated soft ware only with out checking my mobile.No signal pickup sir this mobile i am facing this problem last one month.Please help me sir.[protected].
Complent no:[protected].

Model No : RS21HSTPN1/XTL
Serial No : V00143AF601678V

2 months before we have an issue with cooling gas in our refrigerator. So We have raised our concern to SAMSUNG service center for rectifying our issue and the service order no was : [protected] upon which Service engineer visited our home and done his analysis and found that there is an issue with the cooling gas and upon which service technician : Mohammed Khader visited our home and rectified the cooling gas issue on Date : 03.05.2018 & Cash receipt no : 1863.

Once again after two months we are facing the same issue related to cooling. So once again we have raised our concern to SAMSUNG service center and the service order no : [protected] to look into this issue upon which service engineer visited our home and again he did his analysis and found that there is an issue with cooling gas for the past 4 days we are facing cooling issue and the SAMSUNG service center is not taking any action to rectify our issue.

Please help me on this as soon as possible & Looking forward for good service

My complain number [protected] & subsequent complain reference number [protected] to Samsung customer care. I purchased the LED tv on 05/04/2016, from that date 3 (thrice) times i was delivered a broken TV (inspected and rejected by your installation agent) by your dealer. It took almost 40days to get my new TV delivered. I bought an extended warranty immediately for 4 years expiring in 2020. Both my extended warranty and warranty still ran from the invoice date.

Recently I found that the sides of my panel emitting white vertical lines & i raised a complain to Samsung CC. The service centre after inspection called me back stating the panel of the LED is damaged and the part is not available and offers me a deducted settlement of 67% of the invoice amount in demand draft or coupon to which I STRONGLY disagree. My complain here is to inform you that i have invested a huge amount in Samsung TV & subsequently bought the extended warranty till 2020 to safeguard my investment. I feel deeply saddened and cheated by such approach by Samsung service centre. I with this complain would like to request you to kindly repair/ replace or refund the full amount of my LED invoice & warranty bill amount and help me.

Its been almost 1 month and senior CC executive Ms Priya Jha called me from Gurgaon head office and assured me of resolution. But its going to be almost 1 month and no one is calling back. I tried calling Samsung CC few times and they always promise someone will call back but alas! Thanking you.
Mob [protected]

Ireally upset i am purchased samsung galaxy note 8 via amazon.in. this mobile is good but battery backup very worst yesterday morning i have 100% charged and afternoon always my mobile battery fully down . what is this i have spend more money for this mobile then why u refund my amount . my returned policy still 27th july then y u cancel my order so please cancel and refund my amount at the earliest.

Note : i send huge money so please solve my problem otherwise i will share all
social medias via facebook twitter watsapp. skipe etc

please give wireless charger for samsung galaxy note 8

I have purchased Samsung J3 Pro on Mar-18 from last 6-7 days i am facing the charging issue in phone, I also visit the Customer care center they checked the phone and told me that your phone's charging port damage with water or Liquid so you need to change the motherboard at your own, its not cover under warranty.
I am not satisfied with the answer & really a poor service. I am regular customer of Samsung, but now I can't recommend SAMSUNG mobile to any of my friend and relative.

and also they told me that you need to talk on customer care no they will help you.
I visited in D-1, Noida sector - 3, poor service.

Anyone is there to help me out this issue.

Thanks,
Vikram Sehgal
[protected]

Samsung refrigerator customer care is of "NO USE".

It is more than 1MONTH, my refrigerator is closed and not working.

They have extremely lengthy process
1. Call customer care
2. They will send person in 1-2 days
3. This person will only look around things and then will tell someone else is supposed to come to rectify the issue... SURPRISING -- Then Why did He Came
4. Now, is tricky part, keep following up with them as next person will come as and when THEY WISH SO. Not worried for you
5. Escalation on Customer Care - for NO USE. They will tell "we will tell local people". These local people are ofcourse not helping us any how.

Now, I had to repeat these processes 3 time without any resolution. They re-fill the gas which worked for few days.

Later on, they even stopped coming and helping me out. When I called customer care and asked to connect with supervisor. They responded : Supervisor will call next morning!! A 24*7 customer care need 12 hours gap to connect with tensed customer.

At present, my refrigerator is in same "non-working" condition and SAMSUNG and its Employees have no concern for this.

I can understand why its mobile and other business going down.

I purchased samsung S9 128 gb phone on 11th june at about 62k but came to know the device had multiple defects .had to waste money time and energy in running around and it was replaced after following their ao called rule book .Never in my nightmare i had thought that the second device provided will also be defective .Samsung expects consumer to visiit service centre (that have limited work hours and days ) and then to get approval and after that go to the same dealer and get the replacement within 14 days of purchase .the whole procedure is tedious and inspite of the fact the device was used with care and i reported multiple times to customer care, they expected me to run around second time .And since i was out of town it couldn't be possible .wasted hours following up just because this company duped me by selling 2 defective so called premium overhyped devices at full price .There are no quality checks .No resolution provided by the company .Kindly beware ...devices made in india by samsung are crap being sold at extremely high cost and completely not worth !!

Complaint No. [protected] Dt. 14 July 2018.As per service technician, Mother board needs replacement. Has to come from Bombay (to Ranchi) it will take 15 to 20 days.
1. Does one need 24x7 customer call center, remote assistance, live chat, 10000*+ expert engineers all this to ship a spare part in 20 days?
2. Why cant spares be maintained locally or in a few strategic locations out of the proudly advertised 3000+ service points / 6000+ taluka presence ?a Does it take so long to get some thing from Bombay to Ranchi.
3 In today's world, you can get some thing as small as PCB in a matter of hours from Bombay to Ranchi. Why are the support people such carefree attitude to other's problems?
4. Why there is no provision for escalation pf complaints?

Is this the best one can expect from Samsung in terms of service support?

Mohan

Respected sir I repaired my mobile model samsung c7 pro (already in warranty) from balaji telecom bathinda on dated 12/05/18 for screen panel which get damaged by paying 6000 rupees by bill no 7314533.Then they give 3 month warranty.now screen get blueshed without any harm to mobile.when I visit samsung service centre balaji telecom bathinda they make stories.they said either pressure is made on screen.but it does not happen.they make stories for providing warranty.in such way they gave bad name to samsung.kindly consider my complaint.and solve as earlier as possible.
THANKS.
TISHU SINGLA
M-[protected]

Before drum replaced I raised one question. How long this machine will work. If I spend money if it doesn't work what is the case? they said the machine will work like new one at least for five years.
After drum is replaced machine was working.
For drum replacement I paid around 12000/-
Technician visited on 27th June 2018. I paid around 450/-. He did something and it was working for another 5 days. Now again it is giving same problem
Again technician visited on 15th July 2018 . this time he is saying some board is not working, giving estimation around 5500/-
My investment details on Samsung washing machine is below
 Machine purchase - around 23000/-
 Drum replacement – around 12000/-
 Technician payment – around 450/-
 Again, they are giving estimation around 5500/-
I have following questions to Samsung
How long I should pay money to Samsung
At the time of drum replacement, how some Samsung confirmed that machine will work attest five years without any issue.
Based on Samsung confirmation, I paid money(around 12000/-) for drum replacement. Now machine is not working who is responsible for this?
What is the life time of one new washing machine?
As I lost my trust on Samsung, I am not willing to pay even one rupee now. So my machine didn’t work. So my question is, How Samsung will utilize newly replaced drum. Is it going to be wasted?
To prepare/dispose one new drum, how much pollution it causes?
If Drum not utilized, we have to consider pollution damage
If Drum not utilized, we have to consider material wastage
If Drum not utilized, we have to consider human effort and time.
If Drum not utilized, we have to consider transportation pollution.
If Drum not utilized, we have to consider power consumption.

As Samsung gave false confirmation, here is my loss
Around 12000/- for new drum
Technician payment around 450/-
My time and frustration
I am requesting to take necessary actions and give right justification.

Request numbers received from Samsung
[protected]
[protected]

Thanks

I have Samsung J7 Pro Mobile . which is Got Damaged on Last week .

SO after that I have visited At Samsung Care Bapunagar . Samsung care suggest me rs 4600/- to pay for LCD replacement .

But when I was purchase that time never mind offer is live . so company has to replace as free .

After that Samsung team say to me, your mobile was purchase on 19th September 2017 & offer was started on 21st September 2017 .

So I show him Purchase bill with dated 30th September 2017 . I am here with attaching the same .

So I request to you plz do the needful & close my issue with minimum charges .

Details Are Below

SM-J730GM/DS 64GB

IMEI – 358674/08/241007/7
IMEI – 358675/08/241007/4

SN-RZ8J81DDFGW

Dear Team,

I had purchased a Samsung S8 Mobile on 9th September 2017, been facing problem with the handset since then & recently on 1st July 2018 the handset conked off completely. When I visited your Samsung Mobile Service Centre in Indiranagar - Bangalore on 2nd July 2018 they stated that we need to change the battery, mother board & display as the same has been internally damaged and would cost approx. INR 33, 000/-

I need your help in assessing the issue and either help me with a replacement of mobile Or if you could please help in arranging to repair the same.

The cost for servicing the mobile is way too costly and I cant afford the same. For the matter of fact, I have been Samsung Mobile User since more than a decade now and its very disappointing to face an issue with such an exclusive expensive Samsung Mobile.

As a service gesture, I would request if you could help us with the repair of the handset at least. After purchasing INR 59000/- phone I cant keep spending in repairing the same.

I also got display changed with Original through your Samsung Mobile Service Centre and it costed me 13799/-, and in a months time my mobile conked off without any red signal. The handset was kept on charge and when I picked the same for use - it displayed blank and black screen. I have absolutely no clue on the damage of the same until service centre stated that mother board, display etc etc. has to be changed costing 33k.

​Request you to please check and get back on the best possible solution/help you can offer to your a decade old customer. ​

​Details as below for your reference:
Last reference/request number (phone given to change display in May 2018) - [protected]
Purchase date: 9th Sep 2017
​IMEI - [protected] (slot 1)
Serial no - RZ8J5M9EAP
Model number - Samsung S8
Primary contact number - [protected]
Alternate contact number - [protected]
Registered name - Shreya Lalchand Gupta

Looking forward to hearing from you soon. ​

I was bought the following mobile on last year..

Samsung galaxy on max

Warranty date also still exist. My mobile having some issues that sim card slot is not working, so i went to a samsung authorised dealer in chennai chromphet name : DR Enterprises on 14/07/2017.

As i want to know whether those people are capable of doing service??? or they are money minded??? worst experience in samsung mobiles...

Since the mobile was not dropped in water and they r telling that mobile dropped in water so u need to give rs.6000 for repair. As i m having warranty of one year.The sim slot is not working why should i want to pay rs.6000 for repair??? people who are sitting there telling that 1st time sim slot is broken and then they are telling mobile dropped in water. But my mobile never dropped in water...

Please look into this issue..

Invoice copy attached for your reference...

Please contact to my number : [protected]

Dear Sir/ Madam,
Brought Samsung UA43MU6470ULXL TV, even after 28 days service center people has not done wall mount installation. They kept on saying wall mount for this model is out of stock.

Even though I have insisted for wall mount the service engineer has fixed TV on table top stand which come along with the TV as temporary installation.

All of a sudden there was big sound at mid night when we are in deep sleep, noticed TV stand has weird out from its grey color base and TV fell down and was useless.

Customer support is not responding to my quires given via mail, doing calls offline and asking to replace damaged parts with my cost. They are not even sharing escalation process when requested.

There two things which Samsung should look into :

1) Service center not doing installation in time, which has made my TV down.
Customer Care Version on this issue:
If we are out of stock you need wait till we get wall mount stand(if it 5 days or 20 days ), why you have accepted for temporary Table TOP from service and filled the Job Sheet.
My Version : The service engineer came with Samsung dress and card and told we are out of stock will get wall mount in next 5 days and has installed TV on table top. Told he will come and install when they get wall mounts in warehouse.

I only respected his words thinking he is direct Samsung representative, your customer support people are telling they are 3rd party service vendor not direct Samsung. So we are not responsible.

Your customer care is least bothered looking into this issue. Please help me in getting the wall mount stand and TV Back.

2) Quality of the table top which weird in just 28 days, TV fall down unattended at mid night.

Customer Care Version on this issue: If it is quality issue it would he have fall down in very next minute or day next, why it has with stanned for 28 days.

My Version : TV is untouched after service guy installation it is good safe place, we can''t judge when it will fall if it has quality or installation problem. Inspect the quality of stand in lab and then certify .

I have chosen Samsung only brand value and good customer relation, nothing has proven so far in this issue.

Please look into this issue and help me.

Thanks,
Srihari
[protected]