Samsung India Complaints & Reviews

I have purchased samsung j8 on 9th july. Display got blank. I took that mobile to service centre they told me to replace the display but they were not doing that and even not taking the responsibility. Even told me to get it replaced from other store.
I din't even used mobile 2 days n it got blanked. Not i dont find any option. I want you to replace my mobile or get it repair. I waited alot but i dont see any scope till now to get it done. Inwant replacement of that mobile any how. Or else i wold have to lodge compaliant. And even i will put it on social media that samsung does not respond to the customer problem and they dont have concern for customers and dont provide post sale services. I am suffering a lot after purchasing this mobile. I have invested 19000 for this. I want results now or else i will definatly take action against this. Kindly replace my mobile.

Recently (1st aug 2018) i brought a curved tv less than a year old into india from uk when i shifted residence here. Tv model no ue49mu6500. On 20th aug the led suddenly started bleeding internally without any visible cause. Maybe electric surge i suspect. Anyway the india samsung engineer and the service center folks were an absolute disaster to deal with. They have zero professional courtesy, skills, nor the need for customer service. They gave me 2 different types of estimates for the repairs & then were unsure if they'll be successful in replacing the panel at all. Plus they wanted to charge me 6 times the normal service charges since mine was a imported tv. Apparently that's samsung india's policy to discriminate between their patrons.
Ok the engineer (Suvankar) wanted me to give at least 50% advance payment for the panel. And was not sure if the indian panel will work or not. I asked the engineer as to why he's unsure & ill-informed, he couldn't answer. He was reluctant to even try to replace my tv's panel. Kept saying what cant be done instead of can be. How come samsung india wants to turn a blind eye towards it's own customer & product even if it was from uk. It's still samsung & i as a customer have the right to a resolution. This is after all a new age ultra smart tv. I cant imagine a samsung engineer doesn't know which is a compatible panel for my uk tv. But he wanted to charge me almost 6k inr for service but he wasn't sure he cant do the job or not. He had no will to even find out. Kept blaming samsung policies. It's a sad sad experience and 2nd time in a row with samsung tvs. I guess i didn't learn my lesson. I need a new panel. Can anyone help or should i sue samsung?

Dear Team,

we have purchased your samsung UHD TV model - UA43NU7100, from your authorised dealer - QRS - plamood. yesterday - 20.08.2018, with great excitement. they have promised to deliver and install the product the next day ie. on 21.08.2018. and we have received a call from your office in the morning at around 10 am. and they have promised that the engineer will come and install it today itself. and we have been waiting all the way long from morning till now. unfortunately, no one has turned up till now. is the way you are giving the after sales service ? QRS was in a hurry to bag the money. but today when we raised the concern to them, they were reluctant to accept it. and said the installation must be taken care by samsung team and not their concern. is this the way to talk to the customers ? they have already got their money. so it doesnt matter at all.
and now take it for granted that myself or any of my relatives or friends will never opt to buy from QRS or samsung.
thanks for your time.
Viju k mathew
phone -0091-[protected]
email-viju.[protected]@gmail.com

My parents are living alone. They registered a complain against non-functioning of samsung make refriegerator with the following details:

Call number - [protected] dtd 13/062018
Service person visited and told that some parts need to be changed and told that they will change tomorrow. They kept the fridge opened. They also charged rs 354 which we paid.
After few days on enquiry on the toll free number it was informed that the call has been closed as the problem resolved. It was very surprising.
Again i registered a call number [protected], [protected],[protected] and every time it was closed without any visit of the service engineer. After much follow up it was lastly got repaired on 27th junne. They kept the fridge opened till 27th june and after repairing my parents couldnot use it due to aome foul smell coming from inside.

Again the fridge went out of order with same problem on 16th july. Registered a complain with call number [protected] on 17th july. My parents are still waiting for some one to visit and reaolve the issue.
I request samsung to send some competent peraon to reaolve the issue as my parents are suffering for the last one month due to this issue. Now they have again closed the complain without resolving the issue. Again on 21st july talked to cuatomer care for resolution of the problem.

Continuously purauing with samsung for the last two months for repair of my freezer. Last complain number is [protected] dtd[protected].
This problem is persisting for the last two months... Parents are passing through great mental trauma

Hi Guys,

Kudos, good job in doing new models, new features are

amazing.

Purchased a J6 2018 model. awesome very much satisfied

with its features & looks.

finger print scanner is outstanding, engineers are very

much creative, when i attempt to open the notification via

fingerprint scanner, the notification dropdown never

responds.

i dropped in for checking at your Esteemed service centre

but your engineers are at the best failed to diagnose the

problem trying to fool me that i am not a mobile friendly

guy *funny* and forcing me to take the delivery from them

that dummy piece of S**T.

Awesome customer support***** you guys provide.

You guys are behind holding the money paid, refusing to

provide replacement for your faulty C**P.

Paid grands to pick the S**T of out your shelves.

my contact number [protected]

Samsung is the worst company. I bought ac in june 2018 & some how its internal socket got burnt & now no one is ready to help. Service centre people said the socket was not suppose to be a part of my ac model, then how this part is in my ac? Later i spoke with one senior name as majid hi is very unprofessional, he is not ready to understand the customers concern. When i ask him i will go to consumer court then he said go anywhere your ac will not get repair. It is just 2 months now i bought this ac from samsung & i got really very sick abt that. Kindly request all of the consumer not to buy anything from samsung.

Company:-samsung
Model-galaxyj5
Date of purchase-24/8/2017
Imei no:- 358213/01/049680/2
Warranty - yes
Name and address of the service center - star service center,
Job sheet/work order no.-update later
Complaint no. :[protected]
Problem details amount :-13000/- as per consumer he purchase mobile from mina mobile. Mobile is not working properly for 2 months. He went to service center for repairing. Then they repaired mobile but again persist same problem in mobile. But now service center want assurance from consumer, so he want to complaining this.

Front loaded automatic washing machine: the machine is not working as the drum has detached from the rubber washer. When we switch on the machine, it just create some sound and wont work, as the drum is in detached stage. We registered the complaint (On august 9, 2018) with the local service centre thrice and no one is responding to our case. The assigned service engineers are not attending the calls, and they say something bla bla if they attend the calls. So please take necessary actions to repair it. We purchased the machine in 2016 and now the machine is in complete warranty period. So the situation is difficult, hence please repair it as early as possible.

Hi sir,
Product :- samsung washing machine fully automatic top load.
Issue :- machine is not working since date of delivery.

I had purchased samsung washing machine fully automatic top load from croma retail store sector 29 gurgaon haryana.

Product delivered on 21 june 2018. Since day one product is not working. I had raised several complaints for same. But nothing is fixed. Each and every time a technician visit is assigned and technician came, opened panel and close it but still issues is there.

As i am facing issues with day one and machine is not working properly i am seeking for replacement. But samsung customer support deny for replacement.

Please help me here.

Complaint request numbers with dates are as follows :-
[protected] 23 june 2018
[protected] 25 june 2018
[protected] 2 july 2018
[protected] 9 aug 2018

Product invoice and service report is attached. Please sir help me here, i am struggling since 2 months i had spent my amount but still i don't have any working product.

We had bought a washing machine of samsung. But even after taking due care the water function stopped working suddenly. We contacted the professionals of the samsung company to examine and repair the problem but nobody provided the accurate details and satisfactory answers. We are so disappointed with the after sale services from the samsung group.

I have purchased Samsung J6 from Gurgaon Cyber Hub store, the phone started creating charging issues and software related issues right after the purchase.
My father was hospitalized, due to which i was not available in Office, Upon return, i have shared the issues with Store guys and they, simply asked to visit samsung service center for a phone which is not even used so far, although they have said at the time of sales that software issues can be sorted there. but the moment i have reported a software and charging issue, they started to make excuses of Tempered Glass issue, i have removed it later but it was not the issue with tempered glass.

I was in a better shape when i switched from Samsung to MI, but now when i returned back to samsung, my experiences are way worse than ever before.

Pathetic Company even more sub-standard then Chinese brands and people are not ready to take ownership, they justify them self by saying, i was not the one who sold this to you OR i did not make fake promise, "XYZ" person does.

Three cheers for MI a better, cheeper and more accepted brand.
Stupid samsung.

We are one of the premium bakeries in visakhapatnam and had purchased 4 various sizes of fridges. We are having a problem in one of the fridges which is not cooling since 2 weeks. We had raised a complaint and the local service centre had checked the fridge and had told that they will be taking the fridge to their workshop for further checks and repair. It has been already 1 week and everyday they give some reason and are postponing the repair. We cannot wait for so long for service centre to provide service and their attitude is also very laid back. We strongly complain regarding the very delayed service and so far nothing is being done inspite of daily calls to them./kindly advise urgently if the fridge can be reapired at other service centre. Thanks/b. Rgds/capt. Joseph

Bought a samsung note 10.1 in the year 2013. Now the motherboard is having issues. I have approached to the service centers (Padma communication) with job card bill no [protected] on 14.08.2018 when i asked can we repair the board, they said no. And more over they say it as e waste and waste as no spares for the tab are available from past 2 years.
Even i have spoke with the customer care they simply say sorry for this.
The total trust has just vanished after speaking to the samsung service center and the customer executive.

I am decided to log a consumer complain against samsung india and the service center.

Spent 40k for a tablet and unable to repair it. Isn't it disgusting???

Subramanyam
[protected]@gmail.com

My name is pukit manocha, i have purchased samsubg s9+ from croma, sector-3 on 15th march 2018 through hdfc bank. I prebooked the device from croma, that time samsung offered 6000rs cashback which should come in 90 days, but till date i haven't recieved any amount and neither croma nor hdfc bank is taking responsibility for this. My contact number is [protected]. Attaching the croma invoice image.

Pathetic product from samsung.

There is a proverb i. E. One who knows no dance claims that the stage is tilted same is the case with samsung who has no idea in home appliances manufacturing but they have started to manufacture ac and freeze.in my opinion, they are good at making tv and mobile phones and they should continue that only.

I am really frustrated with my samsung ac (Ar18mc3udmcnna) which i bought last year in the first week of april and same got installed after 15 days. Now after one year and four months, ac stopped cooling and i complained and asked for the engineer visit. One engineer came to my place and said gas refilling will be done and it will cost rs. 2400 and i agreed and asked him to do the same, he said another engineer will visit to refill. One day after two engineers again visited my place and now they are saying complete cooling coil is damaged and it will cost around rs. 13000. I will pay this amount as well but the explanation which i received from the engineer that it was damaged because there is a lot of pollution in delhi. As we all know delhi is among the most polluted city then why the brand like samsung manufacturing such poor quality product which will stop functioning after one year and 4 months of its purchase. Please stop fooling the people of india.

In refrigerator facing ice creating problems and water drop issue from last 6 month. I have raised many below complaint number but in still not resolved, please see below
Complaint # dates
# [protected] 30th april 2018
# [protected] 15/5/2018
# [protected] 26th may 2018
# [protected] 28th may 2018
#[protected] 1st august 2018
# [protected] 19th august 2018

Customer care number #[protected]

I want money back or replace the whole refrigerators

The subject tv was purchased in december 2015. Some patches started appearing on the screen in 2017. Complained to customer care many times. Finally directed to communicate with a company executive. Company techician checked and diagnosed they were dust patches. Denied free change as out of warranty. More patches have developed and is very painful as one paid rs 71, 000/-for the tv.
Pl consider changing the screen free of cost as it is clearly a manufacturing defect.
Sudhir chugh
Mobile - [protected]

This product is very bad... As well samsung customer care response also very bad, they are very irresponsible, whenever refrigerator stop working they never support and to rectify the problem took 1 week to 2 weeks.
As per my experience, i would like to suggest do not buy samsung refrigerator his customer support is worst.
I complained samsung customer care and complained no [protected] in 4th june-18 and it get resolve on 15-june-18 almost 11 days, now you can imagine without refrigerator 11 days in very hot session.
This is the customer care service?
And now again refrigerator stop working complained no [protected] now again 11 days

Regards,
Nirbhaya singh
[protected]

My mobile has got water damage.in service centre they change bord which cost of rs 4633. After 1day screen began to shake again they serviced. On 10.08.2018 i took my mobile from service centre but still i am facing same problem. It's very shameful thing such company haveing service centre like this uncollfed service persons this my 3rd samsung mobile i never expected such a thing form this company

Sir,

I anu ajayan own a samsung led tv of 40” which i purchased a year an half ago from dubai.

During the month of april 2018 i faced a power supply issue with your product. As a concerned customer i approached the authorised samsung service centre here in coimbatore to rectify this issue. Later on a service executive visited my home and identified the issue was with the smps board, now after identifying the issue i was instructed an amount nearing rs 6000 (Smps unit-₹2756, service charge - ₹2950 & inspection charges - ₹295) needs to paid in order to get the problem rectified. Now as a loyal customer is this how you treat me? For trusting such a valuable brand i was forced to pay an amount of ₹3245 as service charges which is apparently more than the smps unit itself

Now moving on to the present day after three months o[censored]sage (I. E may, june, july) i have come across the same power failure issue for your product (Mind due which was repaired 3 months back by paying an amount more than the smps unit) and again the whole procedure of contacting the customer service was carried out.

Once *again*, the service executive identified issue is with the smps unit which i had replaced three month back and again i was instructed i need to pay an amount nearing rs 4000 this time (I. E including all your additional charges which you guys keep changing time to time anyways back to matter in hand)

I am strongly disappointed with the service offered from samsung and i have lost the trust in samsung. As your tagline implies “ designed for human” it should be purely for the human but not for ones money which you incurred as service charges. I had a strong faith in your products but this scenario changed everything. I will strongly recommend everyone i know personally not to purchase anything from such a company.

So what you expect me to keep changing the so called smps unit quarterly and pay for that as well?

If this is the stand the company is taking, how can a common person like me afford your products.

I hope you will take necessary action towards this.

Regards
Anu ajayan