Samsung India Complaints & Reviews

I bought a samsung refrigerator rt37m5538s8 on 21/06/2018. From that day on wards, the freezer section works. The fridge section is not working. I have complaint to samsung customer care. They send a person. He told that the fridge has electronic board problem. I informed to the supplier. He said the faulty fridge is supplied.
I do not want the faulty fridge. I need new bridge should be replaced immediately. The money shall be refunded.

We trust samsung so much. How samsung deliver such a faulty product to a highly paid customer. The supplier behave very irresponsible way.

Samsung is directly responsible for delivering such a faulty product to their customers. Please, justify how your products are delivered to the customers with quality.

Dear sir,

I jatinder kumar ([protected]) visited your mobile care office at sector 15 at gurgaon yesterday & met mr. Ravi for my phone j7 which has got some problem due to get wet in rain. My token number was s60 dated june 29, 2018. I had been advised its mother board, display has gone & it is like dead phone. Better go for new phone as it has no solution.

After that i had been to local market & got it checked. Local technician checked & told charging socket has some issue and need to be replaced. He charged 250 inr & made my phone completely working normal.

I went back to your office and met ravi & his senior (Rajnish - i may be wrong in this name) and asked why he misguided me. For which i have not got any logical answer but only excuses.

Now my point to writing to you here is

1 can we believe on samsung brand or it is only a profit making organization only. Why i had been guided wrong.
2 what capability your team has... They cannot solve my problem but a local mechanic can!! Please answer.

Will wait for your response.

Thanx

Jatinder kumar
[protected]
[protected]@hanonsystems.com

The problem with my mobile set (Model - sm-a700fzkgins) was - when i was calling someone, the ringtone inside my mobile was coming blunt (Seems there is defect in the speaker either by parts or loosening); i was not being able to hear properly when conversing with others. I deposited my mobile at authorized service centre at babli media centre, garia, kolkata - 700047 on 18.06.2018, vide bill no.-[protected]. Upon repair, when i went to collect the same, it was found totally discharged. Again after charging for 10 min, the same was being tried, but after 1 min, it got discharged again, hence could not be checked. Then i waited for longer time to get it properly charged. When i checked the set, i found the same problem was still persisting. When approached the service centre boy, he denied. So i had no alternative but to leave the set with service centre. Till date, they have not called me back to collect the same. It is a harassment and also waste of my time, which is highly objectionable & may approach to consumer forum if not answered satisfactorily with next 24 hrs.

I was having Issues with this AC from the day I brought this AC and the issues where intermittent and could not be replicated when we called the service people to look into it.

Couple of Months Ago there was a cooling issue and service team took the compressor saying there was an Compressor leak issue and charged me 2895 rupees

After two months again I have issue and service team told me that they was a leak in compressor and needs to fixed and they took the AC and called me to tell me that AC condenser is gone and to get it repaired I need to Pay 6000 rupees

I feel the product I got had a defect from the day one and service team could not resolve it and now I am getting bigger issues with it.

I have told Samsung customer care I should not be responsible for the cost. and Samsung should fix it under warranty .. which they are not agreeing to it

I have already spent lot of money here on defective product and I am not ready to spend more money here..

I need help from Samsung to look into my issue and help me on good faith as I have spent lot of money around 2 lakhs on 4 AC's (this is second AC from lot of 4 I have brought is having issues)

Invoice no MDG/CR14/17923
Purchase Date[protected]

Model - SAMSUNG AC 12JV5 NBWK

Thanking You,
Prasad Yarva
[protected]

Dear sir,
I had purchased a samsung s8 handset in july 2017. Since past few months, handset started to abnormally heat up; it gets so much heated up that it can't be placed next to the ear for calls.
We wrote to samsung, and on their advice took the phone to the service center at mayur vihar phase 1. They also checked the phone in our presence and used some device to note the temperature. Within 5 minutes of normal usage, the temperature reading shot up to 40, from all 4 sides. We were asked by the service center to leave the phone behind for further checks. As we had data in it, we chose to give the handset to the service center after 2 days.in all this while, samsung ho was involved.
To our surprise, we were informed that the handset has no heating issues and is acceptable as per samsung norms. We wrote to samsung again requesting for details of tests conducted, its finding and the samsung standard norms. Our mail and 2 reminders asking for the details is ignored and remains unanswered. We only wanted the details so that the same can be revalidated by a credible 3rd party source.
Samsung knows the phone soon shall be out of warranty and hence delaying the process. To us, it looks unfair and unethical practice and is giving us an experience that we shall not be asking anyone to trust the brand samsung with any of their products.
Hope this platform finds some solution to our grievance as such high end phone doesn't get heat up like this like cheap chinese phone. We have been using 3 apple phones in the family (2 iphone 6 and an iphone 7), and we never had this issue with those phone.
I hope samsung cares for their customers and their reputation; and if so, we expect a solution thats fair, reasonable and acceptable.

Ps mails written to samsung can be forwarded

Two job sheets have been prepared and visited the samsung service center 6 times. My galaxy note 8 still automatically reboots and turns dead for hours.

Visited the service center the 7th time with a dead phone and they were not able to restart the phone and had a casual approach with me. They were not able to tell me a precise solution to my problem.

I cant wait for the time when i need an ambulance and my phone is dead.

Respected sir.
The same issue i got again it is so frustrating to get the same issue in my panel last time i got sensor issue now its again panel issue really i dont know what u guyz are doing with samsung product selling without any proper treatment at a time of buy your seller never saya any problem but now iam facing so mamy difficulty plz look in this matter and try to resolve as soon as possible i already paid money so many now i wont have because i live in small rent room. I dont have pay money again and again to you plz resolve this big problem and now i am paying any single amount to you guyz because i dont have please sir i talked to mr abhishek rana last time and he said me u will not get any problem from next time but now i got again. This things says all how u treat your customers by your worst service
Your customers
Abhishek
Mobile number [protected]
Please resolve this as soon as possible
Tv model uk32k4300rl

Sir,

Ps: atleast read the point i've put below (Sorry for the long mail)

I'm mailing out of sheer disappointment at the service provided by you at your service center, call assistance and information provided for the user.

I bought my note 8 from abroad (Uae) from an authorized samsung seller (Sharaf dg) in december 2017, ever since i started using the phone i've been having an issue with the wifi where it keep showing an exclamation mark and disconnecting occassionally. Then i'll have to switch wifi off and switch it back on and it starts working again.

I thought it would be glitch in the software since i checked online and lot of people were having the same complaint with their note 8 and i hoped it would be rectified in the oreo update, but unfortunately it didnt.

I was informed when i bought the phone that i have international warranty and its applicable in india and when i brought the phone to the service center here, they told my phone has international warranty but india doesn't have international warranty and to call and speak to the samsung toll free number

Anyway i took back my phone and did a reset and still the problem persisted and thought i'll send it abroad.

Then i called my brother and he bought a s9 2 months back and he was also told his phone has not 1, but 2 years international warranty that too it's valid in india.

So i called customer care agent and he told me to go to the service center again and call them and they will speak to the technician there.

I had to pay to find the issue, and i was told they did a software update and i had to pay for it too and they found no issues with the phone

I bring it back home and i'm facing the same issue again, so i called customer care again and i got the same reply of going to service center and calling them and same drama again of having to pay but they can't find the problem.

1. What is “international warranty”, when we don't get it internationally

2. When i mentioned my iphone got international warranty, the reply i got was : “apple can give, their phone won't have issues”

A) is samsung selling defective phones

B) do you expect someone to spend 85, 000 for a samsung phone again after hearing this, i had bought this phone with my 1st salary!

C) dont you think the company is responsible for the products they sell? (Even if its bought from a diff store or diff country, the same company is manufacturing them.

3. I'm a doctor and like your time,. My time also has value, i've already visited the service center 3 times with no solution handed out to me because the call center asked me to go over.

4. There is nothing given on the samsung site on international warranty about it not being valid in india (If there is an issue like that, please update the policy on the site)

5. There are so so many people complaining about the same issue on your samsung community, please! Address the issues

https://us.community.samsung.com/t5/Galaxy-Note-8-Questions-and/Note-8-wifi-cons...⇄

https://us.community.samsung.com/t5/Galaxy-Note-Phones/Galaxy-Note-8-WiFi-issue/...⇄

6. Just a suggestion : atleast provide free checking of the problem if the phone is in international warranty, even if you can't provide free repair.

I'll send it abroad and get it repaired, but with all the ordeal i went through, i sincerely hope you could refine your customer care system and keep all the necessary information at hand and save our time

7. Please also look into this matter of international warranty and please do needful since the service center people told me they get lot of customers with the same problem

Thanking you, if you have read through the mail

Kindly do the needful and looking forward to a favourable response

Dr. Raphael thomas

Hi

I would like to raise a complaint against samsung india company, i bought samsung s9 latest mobile phone from rohini, in new delhi.
M/s bansal mobile gallary, address: flat 65 block h pocket 4 sector 16 rohini, new delhi 110085. Dealers contact number-[protected] mr atul.
I bought this phone on 27 may 2018 and paid 57, 900/- to the dealer with wide invoice number - 282. I reported the phone's trouble to my dealer. I could not hear after receiving phone call. My dealer used to give me troubleshooting tips but did not listen to me when i told him to return the phone or my money back. Now i went to samsung customer care center rohini 7 (M2k mall), new delhi 110085, even they also refused to give my money back and told me the return policy then it has to returned within 14 days. My dealer did not help me with this information. Samsung service center guys saying there is problem with mother board. I don't want to repair my newly bought phone i want my money back for samsung company should refund the money. I am enclosing proof of incident happened.
Contact me : charu bhasin contact:[protected], [protected]

Our led has damaged
Since from 15 days we are calling samsung company they responding that they come tomorrow it has been15 days now no response we purchased led from mancherial bad experience from samsung samsung is not replying for any response daily we are contacting them but no response this is not a good service from samsung company. A company should respond the customer as fast as they can but there is no response from 15 days address mancherial 504208

I have purchased a 55” tv from indra square bangkok
The television is damaged
Please help to do do the needful steps
I have been strucked
I need samsung to help me out with the problem i am facing
The damge which has occurred is very expensive
The shop owner of indira square is not receiving the phone please help me doing the needful steps and get into the concrete solution

To
M/s Samsung India Electronics Pvt.Ltd(“Samsung”),
20th to 24th Floor, Horizon Centre, DLF Golf Course Road,
Phase V, Sector 43, Gurugram-122002

Sub: Complain against your Authorised Service Centre-“DIVYA DIGITAL CARE” Plot No-1, Bapujinagar, Bhubaneswar-751009, Odisha.

Dear Sir,
I bring to your kind notice that on 09/06/2018, I went to your above service centre with my SAMSUNG Smart Phone model no-J2 and bearing IMEI no-[protected] (Purchased on 18/06/2017) which was giving some troubles.

One officer in counter Mr. Ram Ch. Subudhi attended to my complain and got rectified the defects. However he informed me that the warranty of the phone is going to cease very soon and insisted to extend the warranty for a further period of 2 years. I agreed to the proposal and deposited Rs.1038.00(Rupees One Thousand Thirty Eight Only) and collected the money receipt and Smart Warranty Certificate (Copy enclosed).

Again the smart phone gave some other troubles and on 22/06/2018 I went to the same service centre with my Samsung Smart Phone and the relevant documents. To my utter astonishment, Mr. Ram Ch. Subudhi who has previously attended the complaint, declared that the registration information do not tally with my Smart phone. He indirectly accused me publicly as if I am cheating to get repair another smart phone on the warranty of my previous phone. When I tried to convince them that it is the same phone and only one phone belongs to me, they did not hear. Further they argued that I should have verified the registration information before leaving the premises on 09/06/2018.

However I admit not to have verified the information entered by Mr. Ram Ch. Subudhi, which was not possible on part of a 74year old senior citizen. Further I am not smart enough to disbelief an Authorised Service Centre belonging to a renowned company “Samsung”

However can I request you to enquire-
1. To whose account my warranty money has gone?
2. From where Mr.Ram.Ch. Subudhi got the registration information, when the same do not belong to my phone?
3. Is it possible on part of a customer to verify the registration information?
4. If it is the typographical error of Mr. Subudhi, why the customer will suffer?
5. Is it not responsibility of the officer-in-charge to get satisfy the customer in every respect rather than shifting of responsibility on customer?

So with a heavy heart I request you to take exemplary action against the person so that this type of mistake will not be happen again and this type fraudulent practice must be stopped.

Thanking You.

Yours sincerely,

Ashok Sahoo
Plot No-94, Bapujinagar,
Bhubaneswar-751009, Odisha (Mobile No- [protected])

I submitted my phone at a samsung authorized service center (Shree communications) at aundh pune and after 2 days the people claim that the phone was stolen from their center and have no clue where it is.
Upon checking with my friends i found that the person who has my phone is misusing its fb and whatsapp, he also has my password which i gave to the service center people.

Dear Team,

Till now our complaint is NOT RESOLVED and till now fridge is NOT REPAIRED.

Awaiting your earliest revert.

IT WAS A HUGE MISTAKE OF ME TO BUY PRODUCTS OF YOUR COMPANY WHOSE AFTER SALES SERVICE IS WORST AND TERRIBLE.

I WILL NEVER RECOMMEND ANYONE TO BUY SAMSUNG PRODUCTS.

We are having a terrible experience with your service team as we are complaining for our fridge repair since last 10 days but no one from samsung is visiting us. There was one engineer who visited us, but he was a fraud as first he told us that total amount for repair is 3600 Rs, and when we gave him advance of 1500 Rs, he told us that total payment for repair would be 6, 000 Rs. Such a big fraudster! . We told him okay we are ready to pay him amount, but first he has to repair our fridge and then we will pay him, but this person told us that you have to first pay FULL ADVANCE AMOUNT and then he will repair after 1 week.

Is this the type of service experience you are providing us ? Your engineers are so cunning. Its been more than a week, since our fridge is not working and we are complaining everyday since last week, two times in a day and no one is visiting us.

Its definitely sure, we will not buy any more products from samsung from next time.

Our complaint no's are [protected] and [protected] and [protected]

Please repair our fridge as soon as possible.

We are really having a really bad experience with your company.

Everyday we email your company through website, track complant, email to ceo, but your services are so worst and terrible that no one is visiting us to resolve our issue till yet.

Regards
Bhuvnesh Gupta | Manoj Gupta
+91-[protected] | +91-[protected]

Sir, i have bought ac from your store, i buyed this before three years. There is no cool air coming from this ac. And already had serivice before three months. But there is no cool air coming from ac. I want a service from your side. And i want to know want happen to my ac. Please react to this request as fast as you can. I am requesting you sir.

This phone is very bad i have face lot of times problems in this phone

in this phone screen was dark black two time, many time i approach customer care center, they do only software but problem stay same .

Now again facing screen touch problem .

I again aproach to customer care, he said lunch time contact later, ' i said wats your lunch ti mining, " he said no timinig as per convenience we take it, caontact latter . It was 3:15 pm.

I again contact to customer care, one girl she said, ' aje heet te laya nai a saam nu dasange . 3:20 pm .

I was submitted my phone 26 june late eveining 6:00 pm .But till they are not touch or open the handset, or replied very hard .

Thi phone was purchased last year near aug, till 4-5 times i face major screen problem .Now his warranty going to be lapse, so now i m worry how it will be safe in future as this conditions .

Robin vij
khanna
[protected]

Sir / mdm, I have complained to Samsung regarding my Washing machine not working, showing door error about 8 days back but their customer service is worst their person only interested in looting people, he told us that the particular door latch has to be replaced, and he will come tomorrow, next day he came with a door latch which was not fitting, obviously not of the same model of washing machine, he said next day the part is not available will take 2-3 days, now after 3 days he saying that wrong part has come it will take 4-5 days more, I and my family is suffering because of all this delay, the staff is not at all professional as twice they errored in giving wrong parts and they are very lax and not taking the call, even if they take they say call to customer care no, already callled customer care no of samsung but nothing has been done till now, contacted their customer care executive Shanu Malhotra in Ghaziabad HO on email but nothing has been done. Regards Sanjeev Singh from Mumbai a hapless Samsung customer

I had registered a service order for warranty servicing of my split ac & the service order is [protected] on 7th. June.2018. But till date there is no response from your end to carry out the servicing for my two ac's. Its really very sad & disappointment & never expected from such oem. Will never encourage any samsung products within my circle any more..

Since i have brought the tv i hve issue with my tv and no one ready to exchange or replacement my tv my ref number is @ samsung [protected] i want my tv to get replaced or i need an alternate model option to go with because since i buy this tv from samsung plaza i have been cheated and now a days no one taking responsibility for my replacement so please kindly i need help for this my tv issue pics updated in add photos option kindly look in to it thank you

I have purchased samsung mobile j 7 pro on september 2018. From starting i am facing problem firstly i face problem o heating for that they have replace folder secondly after that problem of battery arise thirdly the no response error occure msg still not resloved the problem of no response after there is network error for that they said they have changed pcb i. E moterboard if the pcb is change then imei should also been changed now there is previous problem also and folder problem also touch is not properly workin g. Visited many time to the samsung service centre hcl services rajpur road dehradun. Every time same engineer check the handset. No proper rsponse. My email id is [protected]@gmail.com and telephone no is [protected]