Samsung India Complaints & Reviews

Hello
I purchased smart phone last year, (As per my knowledge i have used 9 months only). Now its has issue, when i visited your service center. They confirmed mother board is not working and need to replace it.

Why the issue is come and why i want to pay again.
Please check and let us know what i need to do.

hello

Again same issue. now its nor even switch on. Very good manged mobile for Time passing.

Worst service

NOTE- Mobile is used for home purpose. Its worked hardily 30-50 hours after your service.

Regards,
Suresh
[protected]

Yesterday i visit there service center they check my phone and i put in mobile box .today mobile back side part open. that kind of service is given by samsung after sale to customer
I'm uploading the pic also see that after sale service given by samsung.
worst service given by samsung

aniket gharat
[protected]@gmail.com
[protected]

I bought an ac on 5th may 2018 with the product description code, 'ar24nv3hewknna' from the below mentioned store:
Global electronics,
B-14 city center
Sector-4, bokaro steel city, jharkhand
Pin-827004

In a month the ac stopped working!!
When we called the samsung showroom in bokaro to send the person to check, he told that due to improper installation, the wire got short and ac stopped working. He just told it and went away.
Now, even after multiple complaints, the store is not sending anyone to repair it!!
I don't understand why should we suffer because of their mistake!!

The service is highly disappointing!!

If that is the case, please take your product back and refund the whole amount!!

Dear manager,
Services,

I would like to bring to your kind notice that after multiple requests made for the service of my two split 1.5 ton acs in kanpur up, there has been no action by the regional service center. I lodged a service request with the number [protected] on 13th may for which the service centre very kindly forwarded the request to kanpur service centre. Ever since then there has been no call/message by the kanpur service center. I made the request once again on the toll free service number, who very kindly forwarded once again the request to the kanpur centre with reference to the previous call. Again till date there has been no call from the concerned service personnel.
I as a customer request you to take necessary action against the concerned service centre and kindly resolve the service issue.

Regards,

Dr. Azhar jamil,
H. No. 12-a (3), gaushala,
Jajmou,
Kanpur

I purchase mobile phone samsung j7 (2016) via flipkart on 27.06.2017. The full details of mobile is:
Imei/serial no. [protected]
Product handset: fsn: mobeg4xwmbdgzvex

Product is under warranty on this date.

Sir
On saturday evening, my mobile phone's display started blinking suddenly and it went on display turn off. After repeatedly trying to switch off and switch on but it did not work.
On monday (Today 18.06.2018) morning, i went to service centre (Sco[protected], sector 22 d., chandigarh, complaint no. [protected]), where attendant er. Vijay kumar asked many questions like who is the user of this mobile, when its display turn off, any damage/broken issue, any water contact to mobile phone etc.
I replied him to all questions and also clarified him that there is no chance of contact of water to this mobile and mobile was working properly and sudden display turn off.
But he has already made mindset of water in mobile.
Thereafter, he opened mobile and took snaps of mobile.
Later, he said as there is moisture in the mobile so we can not repair this mobile under warrant. Or you need to service this mobile at your cost. Again i clarified him that mobile was with me and i was at home on weekend. There is no question of moist or water in mobile during this time period.
How can moisture can be there within mobile without any contact to any liquids.
He urged me that it is possible automatically without contact of any liquid.

In my opinion, if it is possible, it indicates that there is manufacturing defect in mobile.

At the end, he refused for service under warranty. I am not complaining about behavior of mr. Vijay. But i am quite sure about his wrong technical decision on my mobile phone.
I am afraid how a customer is made fool in the name of warranty and wrong technical decisions at service centre to avoid warranty benefits to customers as possible.
I hope samsung authorities will consider my case for display problems under warranty.

Contact no.[protected]
[protected]R)
Mo. [protected]

Dr. Kailash chandra

I bought samsung s8 plus (Its samsungs flagship phone) 10 months ago before i buy they show advertisement of the phone use in rain an swimming pool and say its ip68 it dont damage by small amount of water. Yesterday because of rain 10 min my phone get wet and suddenly stop working. When i visit service centre they said they will charge 24000. They show fake advertisement and because of that it happen.

I am located at guwahati, assam. I lodged a complaint with samsung on 08 june, 2018, at 8.00am with regard to my fridge detailed above, and provided with ref no.[protected]. I was assigned service order no. [protected] dated 08 june 2018. The technician called on 09 june, 2018, and after carrying out an inspection informed that the fridge will have to be taken to their workshop for repairs, the fridge was taken the next day by the company representative. It is, however, regretted that till today the fridge has not been repaired. I have made verbal enquiries on many occasions but i regret to inform that the authorised service centre is not in a position to give me an update on this matter. The authorised service centre is m/s bir electronics pvt ltd, opp. Aidc office, holding no.4, guwahati 781024,[protected]. I have been speaking with shri amar nath, and shri hemen deka of this service center but they are not in a position to provide a correct update.
Thanking you,
Sincerely

Capt p. K. Barua.

I have a samsung crt tv. Called up customer care no.[protected] in shillong city, meghalaya on 11.6.18 for repair of the tv. I have contacted them everyday and they keep on promising to send the technician the next day. But even after a week, there is no response. Please take the matter up with them, as i am thinking of filing an appeal to the consumer court here for breach of contract etc. By samsung.
Model number: cs-29m6w
Serial number: 3zax400667d
Type number: ks 3a 29m6
Svc model: c529m6wbx/xtl
Date of purchase: not known
Job sheet number: not provided by service agent.

Myself santanu hazra, was purchased the above led tv on may -2014 by rs. 24000 (Tenty four thousand only) and i have the warentty till may -2017. But before one week ago i faced some problem with my tv (Red colour missing only). Arranged service request ([protected]) from samsung care, service engineer visited and confirm that display pannel need to be changed and price is rs. 10000 approx. (Ten thousand approx.).

Now question is that
1. Within rs.12500 new samsung led tv is available in market now, so why i go for change the display pannel of my led by rs.10000.
2. I think samsung used the low quality materials and cheat with coustomers, otherwise how its possible within 04 years the major parts was damaged and maintenance charge is came near rs.10000.
3. How its possible for a general coustomer to maintained after purchased the tv by rs.24000, within 04 years maintenance came rs. 10000.
I requesting you please take necessary action regardings my complain and i demand the free mainteance of my led tv as soon as possible, otherwise i have to go for complain to consumer forum, and going to post in social media like fb, whatsaap, twiter – how samsung cheat with coustomer and make money.
Address : village & post - raghudevpur, p. S.- uluberia, dist. – howrah, west bengal - 711322, land mark – dak banglow

My refrigerator samsung model/year-rt26fajyasa/tl/2013 type-frost free
Gross volume-253 litre kind attention we are using samsung refrigerator for last 4 year but this year product face cooling problem.in upper portion cooling was satisfactory. But lower portion does not cool. During may month i book complaint
Machniqu visit and inspects it. It work hardly 8 days. Then same problem regenerate.2nd time in may month book complaint same machniqu (Surjit kumar) visit & he guide us to change location & he inspect & say fan of refrigerators are freeze. Same problem 3rd time not working & cooling lower portion. We are totally feed up by using this product. We feel lack of satisfaction. With in one month 3time same problem generate.43° temperature in jammu. All our household daily need products are effects. Matter is very serious product are totally not up to the mark of customer satisfaction. Plz provide value for money to customer. We are waiting your response.
Plz look into the matter & do needful action. Mobile no-[protected]. J&k.

On[protected] i had purchased a samsung j2 (2018) from fonez mobile shop statue thiruvananthapuram. after first charging the mobile we came to know that the display is blared and need service, subsequently i had approached your authorised service centre on[protected] for claiming dead on arrival or warranty.
after verifying the device they informed us that the lcd is internally broken and the damage cannot be covered, as if their was no display problem outside.
Still now i am unable to understand the fact how a device lcd display can be broken with out breaking its out side display as it is kept in your packing case till now. they even claimed for inspection charge of 150 rupees but i had not paid the amount. they had given an estimate of rs. 4878/- resolving the complaint. in short if we have to use a samsung mobile purchased for rs. 7690/- an additional amount almost equal to 5000/- extra has to be paid for a complaint even with in 1 week and is not caused by our use. i am very much disappointed with your after sale service as even a small mobile company will issue a new mobile in these cases. expecting your kind attention and reply as early as possible, otherwise i am planning to approach consumer court. the bill, estimate of repair and copy of acknowledgment request is forwarded here with.

I have lodged a complaint regarding my led tv giving trouble in sound (Roaring) vide no.[protected]. On 04th june, the service engineer came and placed an order for replacement of speakers. The speakers were replaced in time ie. On 9th june, but the bill they have given the cost of speakers rs.1, 620/- without any specification number and warranty in the bill. I would like to know the actual cost of the speakers exactly.

I have bought samsung galaxy c9 pro from samsung smart phone café on 25/02/2017. Product code: sm-c900fzkd. Imei no: [protected]. The phone was fantastic and beyond my expectation at the beginning. But after 10 (Ten) months i. E on 23/12/2017, my phone was completely shut all of a sudden. I immediately visit the nearest samsung mobile service centre for enquiry. They have informed me that mother board of this phone was crash. (Request no: [protected]). As it was in warranty periods they change the mother board as on 27/12/2017. But within 6 (Six) month from the date of repairing, i. E on 13/06/2018 the same thing occurs again. Again mother board was crash as inform by samsung service centre (Karuna management services ltd) and told me that rs 12000/- will require for new mother board for this phone. My question is that how could a mother board crash within 6 months?. Samsung is a high brand product and trusted product. I request to look into the matter and change my mother board of c9 pro without any deposit as it was only six months from repairing.

Samsung service centre lal kuan, ghaziabad is mis guiding customers. They told me that liquid is there in my phone and hence warranty voided. They said that motherboard is damaged and required to be replaced and told cost of repair 6500. But i got repair it 950 from outside. Here engineer told me that charging jack was not working hence changed. Now my phone is working well n i m writing this complaint through it only. Now i want reimburse of my this amount of rs 950 and continue my phone warranty for future.

Regards

Job sheet number [protected]
Worst service experience.
The approval for the screen replacement takes 10 days alone and another 5 days to carry out repairs.
Have been asked to wait 'patiently' until 29th to hear from the service centre.
The so called fragile plasticy flagship phone s8, can't even take a 2 feet fall.
So much for wasting 54, 000 on a piece of acclaimed flagship under the much advertised 'never mind offer'.
The type c cable went bad in 7 months.
Got the boat indestructible cable for half the price & 24 months warranty.
Wish could do that with the phone.
My third and last samsung phone, for sure after such after sales experience.
Never going to fall for their nonsense & hype again.
Can never match apple or any of the japanese counterparts.
Jack of all, master of none!
Never heard back on their facebook messenger or email to customer care.
The live chat only provides template response.

I m holder of above said machine since 17/03/2005. It is working excellent. But for the last one weak it is giving problem and stops on some function for a long long time and either it has to stop and restart or has to start from spin function. I have also complaint on toll free number and at chandigarh customer care but no body bothers. Please help

I had given my set to customer service centre in jammu, j & k for battery change.. They have damaged my phone screen. I have lodged complaint on customer care and i have been assured many times that i will receive call back by higher management. Never received same.. My registered no is [protected]. I have been following from last 2 months but no resolution. Request to resolve this issue at earliest.. Sameer

Our tv isn’t working properly from last 15 days and i had complained about it in our regional samsung customer service centre they are not responding to it nor they have sent any service man and they are even arguing and saying it’s non of their business is this how you guys provide service to your customers while selling your products you say customers satisfaction is our motto but i am totally disappointed and really frustrated with your service now atlist this would bring you to action i think or i must have to do something else

Samsung is giving built in airtel set top box in its smart tv but there is no proper service provided by airtel. They are unable to provide airtel digital tv connection even after 03 days of installation of tv. Right after installation of tv i contacted airtel and was told that airtel connection will be provided to me by the nect day but later i got no response from them. Without the airtel connection, the tv is useless. It's really disappointing. I called airtel and e mailed them but still got no proper response. I want the connection within 24 hours.

My samsung fridge stopped working on tuesday june 12. I complained immediately. Samsung sent me a text message right away, providing the name and number of the technician, who was to make a visit the same day. He did not show up. The next morning, i called said technician, who mentioned that he was unwell and samsung would send someone else. Superb. I had been promoted to samsung’s head of hr! I called the customer service number again. They mentioned they would speak to the service centre and reschedule an appointment. On june 14, i was still to receive a call back. Meanwhile the food in my fridge continued to rot. I called the customer service number again, only to be greeted by another junior level call centre employee who used flowery language and gave me the usual nonsense about understanding my problems, with no real authority. Finally, many abuses later, i asked to speak to a supervisor. Now, let me explain to you that samsung customer service supervisors are the busiest people in india. Because one is never available. I was promised a call back in 15 minutes. One hour later, still no call. I called back and raised hell till i got on a call with a supervisor. He called the service centre on conference and arranged a technician visit within a couple of hours. Thank god. The technician checked the fridge and said a part needs to be ordered. He would have an eta on the part on june 15. The next day, i called to follow up with the technician. He said i would get a call back in half an hour. 24 hours later, and still no call from samsung. I called the service centre directly. The lady asked me, the customer, which part needed to be ordered. I gave her a piece of my mind (In especially flowery language). Am i a technician?? And if so, why would i have spent four days waiting for one from samsung to show up? Anyway, she obviously did not appreciate my frustration, because of course, i shouldn’t be. My fridge has not been working for only 4 days. I then called the customer service number again and i am again waiting for a supervisor to call me back, because they are the busiest people in india! I hope to have my fridge working again over the next month!