Samsung India Complaints & Reviews

This is about samsung washing machine repair problem. I raised a complaint with samsung cust care on 14-jun-2018 (Ref id: [protected]). My area (Gachibowli, hyderabad) service person called and enquired about the issue and said that a person will visit my place on 15-jun but no one came. I called cust care again on 18-jun asking for status. They gave another ref no - [protected] and said that they will update the area service person. After that also no one turned up. Again on 20-jun i called and heard the same response from cust care. Some one called and asked what was the issue and said that service person will come next day. This time also no one turned up. I again called on 22-jun and asked to prioritize my case. After an hour i got a called from '[protected]' and the person said he will be coming in an hour. As no one came, i tried calling to the number around 01:20. He said he will come in an hour but he didn't. When i called again he gave another number '[protected]' and asked me to talk to him. This new person asked us to call again to the number '[protected]'. When i said the previous person only gave this number then he asked me to talk to that person only. This way both # made me call them multiple times but no one responded properly. Then i tried calling customer care. They said they will connect to the service person and put my call on hold for a long time. When i again called 2-3 times, the call just got disconnected after talking to the cust care person and said my issue. Today 23-jun no one till now came neither they called and informed if they will come or not. Fed up with samsung service. I believe there is no wrong in calling them 'a* holes'. I will never again go for samsung products. I will stop people from buying samsung products from now onwards, by saying my experiences with these stupid #. This is not the first time such case happened with samsung people. Worst worst bad stupid samsung india.

1& 1/2 months back your service engineer Mr.Barani dharan collected Rs:500/-as advance for suppling the spare parts.such as vegitable tray and vegitable boxes
Till date there is no proper reply from your end . While asking they said that the order is cancelled.
And there is no action is taken to refund the advance amount from your end.

If the money is not returened within 10 mdays the matter will be taken to...

I had issues with the cooling in my refrigerator. I got a paid service call from samsung service center and the engineer gave a feedback with gas issues. Today another engineer came to visit and refilled the gas at 6:30 pm. At 23:30 entire gas started leaking and when i called the engineer he said he will only attend tomorrow morning. This makes me stand in a position where entire family and the entire apartment is at a risk and the reply given the engineer is not appreciable.
Call no :[protected], cash receipt 26403 for which i paid 1530.
Engineer name is aakash and mobile number is [protected].

I request to get this issue resolved and take necessary actions,

I went to Samsung Garia Kolkata service (Babli Media Center) center to replace my scratched screen of Samsung J7 prime. It was under one-year warranty and also under one time screen replacement policy. After replacement, on the day of delivery(21/6/2018) service center told me I don’t have to pay as it is under warranty. I told them to recheck as on the day of mobile deposit one guy told me I have to pay some amount. One madam was there she re-confirmed I don’t have to pay since it is under warranty. They completed all the other formalities and took signature from me and I left.

I came back home but the service center called me on the same day evening saying there was due of 990 rupees as if it is my fault. I said fine since there is a confusion and support guys only said I don’t have to pay(note my mobile is under warranty and screen replacement policy), I am checking with my Samsung sales person. I said I will definitely pay if it is as per Samsung policy. I have even given them my location details so that they can collect the money from me in future.

But on the very next day(22/6/2018), today, service center collected the money like money extortionist. They did not take any prior appointment, and they send a guy in the evening at my house and threatened me if I don’t pay then and there, they will lodge false police complaint that I ran away with mobile from their service center or they will bring ten people and beat me up. This is unacceptable behaviour from a brand like Samsung. Instead of explaining the policy details or being apologetic for their own mistake, Samsung(Babli media center) abused me and threatened me physical harm. Under physical threat I had to pay without checking fact from my end. They did not even bother to show any policy details from their end.

This physical threat and false allegation has caused immense harassment and anxiety, and developed immense disrespect for the brand Samsung.

I have kept photo of the person who came to my house and did all these. Also noted down mob no of the service centre owner who threatened me. I can provide the evidence if need be.

I have attached the screenshot of the bill which was given to me today at my home.

I have 4 years old refrigerator and the freezer door got damaged. So I took the freezer door to Samsung authorised service centre and asked for new freezer door. They gave new freezer door and charged ₹236 as labour cost and 207.92 as door cost. So Total amount is 443.92 includes GST.
But here I didn't asked service engineers to fix the freezer door and myself fixed it.

Here Samsung authorised service centre cheated me ₹236. Very disappointing. I have original bill with me.

I have teturned my Samsung guru mob by Delhivery on 14 Jun 18 vide id[protected] on Delhivery Narnaul office near moda wala mandir.but same not returned to company till date.provide me item/full value of item to my bank ac.i have also contracted mr Bhupender Nar and his senior at Narnaul delhivery office but in vain, they have told me they have returned the same item on the next day.

Dear Samsung,
1st repairing of display in November 2017
Feedback:- display started coming out & started flickering exactly after 3 months my first payment of Rs.3000/- is nothing but a garbage for samsang I continued using mobile in same manner.

2nd repairing of same in June' 18.
Feedback:- again same problem nothing have changed my Rs. 3000/- has again made garbage by samsung.

Samsung is providing great customer satisfaction by giving worst of worst service to there customers...Busted...

I have sm-910c. I had an issue. My phone was not switching on. When i connected to charger, the charging symbol keeps blinking continuously without switching on. When i insert a charged battery, the battery charge declines gradually and finally reachest to zero percent and switches off. Yesterday i went to the samsung customer service center located at raxaul (Nepal-india border). I shared them my problem. After some hours, i got my phone returned. They said that the pcb (Printed circuit board) had to be changed. I didnt change thd board. But to their surprise, my phone turned on on pressing power button. They said they didnt flash my phone with any softwares. But, later i found my phone had the following changed features.
1. Sm-910c variant changed to sm-910w8.
2. My phone was lte (4g), now it has ony 2g and 3g support
3. 'mobile data' option is missing from the status bar.
4. The back camera pictures are not well. I suspect, they have changed the camera.

.
. I am really disappointed and dissatisfied by their service. I went to the samsung center because i trusted them, but i think i am not satisfied with their service. The main problem is i don't like the back camera. I am really worried... They shouldn't be doing so. I want justice. Please help me with my phone. It is the only gift from my father. I am disappointed. On complaining with the varient, they say, they dont know anything.

My email: [protected]@gmail.com

This is inform to you i am complaining about the moksh enterprises samsung care. I went to repair my handset j-7 samsung mobile there. I have submitted my handset on running condition for the hanging problem but we have received my handset in dead condition for the samsung care. He has totally dead in my mobile by the engineer mr tarun. I can't trust in samsung company in future. He has damage my mobile motherboard. This is the large gaps for the samsung company. I want to my handset on running condition.

Hi,

This regarding my newly purchased samsung phone c7 pro. (No. [protected]). My phone suddenly stopped working after 3 weeks of purchased. I visited samsung service centre (I. E. Maa communications, kotla mubarakpur, delhi) on around 3 weeks back (Job sheet no. [protected]). I submitted my phone and i was told the motherboard will be changes and will receive your phone in 2 hours. After two hours i got a call that motherboard as well screen have to be replaced and it will take couple of days. I followed up after couple of days and i was told that parts are not available and will take couple of days more. I continuously followed up with them and i was told that parts are not available. Until they said that the phone will be replaced and i have to submit documents.
I submitted documents to them and said that you will receive phone in next 3 days. Its been one week now and i have not received my phone back. They are not even providing a alternative phone. Its been more than 3 weeks now.

Since the parts of the phone are not available then why the phone is selling in market. I would request you to please upgrade my phone (To some other model). I can pay balance money to you for upgrading my phone. Please accept my sincere request.

Regards,
Vivek

To date : 21/06/2018
Mr hc hong
Managing director (Samsung india)
Hyderabad
Suject : police complain hyd/200618/00376 filed against samsung hyderabad service centre. (Pls check cctv footage of kakathi communication also)
As i mr pradeep kumar pradhan with contact no : [protected]. On 13/06/2018 i have given my samsung c9 pro phone for repair under warranty : imei no : [protected]. To kakathi communication. Samsung authorised mobile serive centre. Shop no : 5, 1st floor, legand crystal, paradise circle, secunderabad : 500003. Contact no : 040:64641122 and [protected]. Mr ganesh and sudharshan spoke to me and senior aged person misbehaved with me. On 13/06/2018 when i visited to samsung service centre they asked me to sit for 1 hour. As my touch was not working and it was under warranty. They took my phone inside and opened it. While opening the screen some scratches came on the side of the screen. They took signature on a receipt paper without filling it. After i signed they wrote that in the phone scartches are their. But they said we will send the screen under warranty to samsung head office and let you know the feedback in 3-4 days. After waiting for 3-4 days i have not received any feedback. So i called him. They said phone is repaired pls come and take. When i visited samsung service centre. On 20/06/2018 they aksed me to sit for 45 mins after taking my receipt. Then a lady said we have given you the phone. So the quarrel started. Then the lady searched inside her office and brought my phone. Then she said your phone is ok. Pls pay rs 240 as they have updated the software. But when i noticed my phone it was never repaired or new screen was put to it or software was updated. So i said i will complain to samsung ceo. They started hitted argument with me. Mr sudharshan and sr aged person. So i said i will complain in police for misbehavior and called police control no : 100. Control room person also spoke to owner of the service centre but he spoke in same manner. What ever you want to do you do said to control room person. Then after this i visited ramagopalpet. Hyderabad police station. And filed a police complain on 20/06/2018 with receipt no : hyd/200618/00376. Pls look into the matter and take action against kakathi communication. Pls check all attachments also.

Regards
Pradeep pradhan
[protected]
Email : pradeep. [protected]@gmail.com

I bought a rt42fdagap1 refrigerator of samsung just 2 years ago. The cooling was too low for the past few weeks & when i got it checked from the samsung engineer, he told me that the cooling pipes have damaged and the same needs to be replaced & charges of rs 3000 or more will be incurred. I am just wondering howcome the refrigerator is of a brand like samsung can get damaged within 2 years?? Moreover despite having a warranty of 10 years on the compressor, y should i bear the charges. What is the fun of a 10 years warranty on the compressor when the refrigerator is not even working? I have also paid inspection charges to the engineer which otherwise should be free of charge. I request you to kindly provide me with the resolution so as to retain my faith in samsung brand.

Regards.,
Navjot singh
M - [protected]

I have purchased samsung mobile j 7 pro on september 2018. From starting i am facing problem firstly i face problem o heating for that they have replace folder secondly after that problem of battery arise thirdly the no response error occure msg still not resloved the problem of no response after there is network error for that they said they have changed pcb i. E moterboard if the pcb is change then imei should also been changed now there is previous problem also and folder problem also touch is not properly workin g. Visited many time to the samsung service centre hcl services rajpur road dehradun. Every time same engineer check the handset. No proper rsponse

Dear Team

We are having a terrible experience with your service team as we are complaining for our fridge repair since last week but no one from samsung is visiting us. There was one engineer who visited us, but he was a fraud as first he told us that total amount for repair is 3600 Rs, and when we gave him advance of 1500 Rs, he told us that total payment for repair would be 6, 000 Rs. Such a big fraudster! . We told him okay we are ready to pay him amount, but first he has to repair our fridge and then we will pay him, but this person told us that you have to first pay FULL ADVANCE AMOUNT and then he will repair after 1 week.

Is this the type of service experience you are providing us ? Your engineers are so cunning. Its been more than a week, since our fridge is not working and we are complaining everyday since last week, two times in a day and no one is visiting us.

Its definitely sure, we will not buy any more products from samsung from next time.

Our complaint no's are [protected] and [protected] and [protected]

Please repair our fridge as soon as possible.

We are really having a really bad experience with your company.

Its been 10 days since we are waiting like a fool to get our fridge repaired and these people from samsung are everyday lying to us that service engineer will visit you, but no one is visiting us till yet.

I WILL NEVER BUY ANY SAMSUNG PRODUCT and I WILL NEVER RECOMMEND ANYONE TO BUY THE SAME

Regards
Bhuvnesh Gupta | Manoj Gupta
+91-[protected] | +91-[protected]

I had purchased the Samsung J7 in 2015, since then the display of the phone had stopped working 3 times till date.
I had paid around Rs 6000 for the repair. Guarantee given by service centre will be valid for 3 months only.
How samsung is given such a guarantee of 3 months .
My phone display stopped working from the last 4 days.
Service centre person telling me that i have to pay again Rs 4325 again for the same.
This is not correct.
Every time i have to pay such amount on regular basis.
How the display god stooped working in short span.
I request samsung to stop making fool people.
This is how samsung is getting money from the people.
I am also forwarding my complaint to the consumer forum against the services and facility of samsung mobiles

C V Sahu
[protected]

Hello,

I purchased j7 max from croma on 1st may 2018. After 4 days o[censored]se, i started seeing that the 4g network is continuously getting dropped. Later after 15 days o[censored]se, the phone got hanged (3 times) and got shut down. I was not able to restart the phone (Not aware). Runned to croma store, they restarted the phone. But still i was continuously facing the network issue. Today i had been to samsung service center (M. M. Service, pimpri-411017). They informed that they will need to change the motherborad (Which is not available with them). They asked me to go to other samsung service centers in pimpri chinchwad area and check with them if they have the motherboard with them. As a customer, can you please let me know, if i have to personally run through all the service center to get my mobile repaired or replaced? Should this service not be provided by samsung?
After many decision i decided to purchase j7 max but was not aware if a defective product will be sold to me.

I would seriously request to get my mobile replaced. I would not recommend that the mobile should be repaired. It is only 45 days i am using this product. There is still 10 months to go to get the warranty expired. What will be the guarantee if my mobile is repaired and it won't give any problem.

Strictly - please replace the mobile with the new one.

I have attached a screenshot on the network that got dropped on 14th may 2018. I could not capture earlier screenshots prior to 14th may 2018.

Please... Do the needful.

Regards,
Prakash

We have purchased samsung refrigerator on 19.06.2016 bearing model numberrt47k6358sl/tl. Within a period of one year the problem started. The refrigerator is having defect on the portion on which ice is deposited i. E. Rear vents or deorderizer at the rear part of the refrigerator. Ice is frozen on that section which result in water coming out of the refrigerator and manually cleaning the water. We have reported the said problem several time to the authorized service center of samsung even during the warranty period. The representative of the service center visited and rectified the defect by carrying out the repair work and also was paid for the said work. But after certain period of time i. E. 3 to 4 months again the said problem is detected. The problem has now become a never ending issue. The representative of the service center didn't mentioned about replacement of the any parts during the said period, but after the expiry of the warranty period asked for the replacement of certain part of the refrigerator at our cost, which clears shows that the company never detected the replacement requirement during the warranty period and just carried out the repair work, however on expiry of the warranty period asked for replacement.

We purchased the refrigerator based on recommendation from several purchaser and none of them have been facing such issue but to our surprise the company sold defective piece to us and now intending to earn money at the cost of customer.

We request for replacement of the refrigerator as the problem started within just one year from the date of purchase which clearly reveals about the defect in the product.

Samsung service centre indiranagar, bangalore just fools customers saying they give 3 months warranty of their service and parts which they replace.

Their serviced mobile display gone bad in 10 days and they charged me again for the same display. They had accepted that its internal fault and it got damaged because last service would hv not done properly. They said we dont cover such cases in warrenty. Only if touch screen does not work properly that will be covered.

But when i got first service that time they had told that they are giving 3 months warranty for display because they had replaced display.

They forcefully charged me 4821.

Its just a fraud. They shoud not cheat people like this.

Hello. Sir my name is surendra bhindwar village suggapatti madhubani dist bihar. Sir for last few days i am facing problem in my refrigerator so i contacted to your customer care service operator to resolve issue but they are completely reckless people. They are continuously more than 3 times not reached to resolve according to their given time. I can't expect these things from you people. I want your respond quickly otherwise i will go for other options.

I bought samsung c7 pro last year, somehow display stopped working so i submitted to service center "ablaze communication" tonk road, jaipur - rajasthan on 11/jun/2018

After 3 days they came with descision that company does not have spare available for this model. Even though i was ready to pay display change price 6k

Later they said company will refund you a vouhcher.. I was all good
2nd day fun came in stated that original phn price less display price less 45% depreciation will be given to u..

Haha, why would i be taking 11, 700 for cost of 26000 device.

If company doesnt have spare than they must refund full value + compensation to harrase a customer.

Now have emailed to sc + asm + ceo they ppl are not calling back even to give my refund or solution.
Just the same statement on each tym if i call them "u have to wait" how much? Will customer wait due to bad stock management of new brand smart phones spares.

Help me to get my refund + compensation to all this asap