Samsung India Complaints & Reviews

Dear Sir,
I, R.C.Huria D.I.G, had purchased Samsung Refrigerator side by side double door Model No. RS62K6007S8/TL, Serial No. ORE64ABJ300368 from M/S Electro Mart Stores Pvt. Ltd.AG-55, A.P, Near Pari Chowk, GreaterNoida vide bill No.ARI-271 HYP. Dated 21/06/2017. The Refrigerator has not been working properly, the freezer section was not cooling for the ice to get frozen.
I made a complaint to your customer care No.[protected] on 28 Jun 2018, they advised me to switch off the Refrigerator for about half an hour and then restart. I did the same but even after two hours of restart the freezer side did not work. I again contacted your Customer care No. who then advised me to switch off the Refrigerator for two hours, I did the same and after restarting the Refrigerator did not work.
On 29 Jun 2018 morning I again contacted your Customer care No. and informed them that my Refrigerator is not working properly in spite of all the instructions given and followed. A Complaint was lodged vide your Reference No. [protected] .
On 30 Jun one of the Mechanic by the name Mr. Rajesh Mob. No. [protected] came and checked the Refrigerator and informed me that the PCB is not working properly and needs to be replaced, which he will have to demand. I informed the same to your Customer care and I got a SMS Informing me that my product request No. is [protected].
The Service Engineer did not come on 01 Jul then again I contacted Your Customer care No.and informed them that I am facing lot of difficulties due to extreme summers. On 02 Jul 2018, Mr. Rajesh came at 1530 hrs and changed the PCB, he was requested to wait and see if the Refrigerator has started working but he did not wait and left. Even after three hours the Refrigerator did not work and this time the other side I.e the fridge side and the freezer side stopped working and the Refrigerator was making a hizzing sound. I informed the same to Mr. Rajesh on his Mobile, he told me that there seems to be less gas and the Valve seems to be defective for which he will inform the other Engineer.
On 02 and 03 Jul I informed the Customer care No. about the latest developments but my problem was not resolved.
On 03Jul 2018, one Service Engineer by the name Mr. Monu Rawat came at about 1515 hrs and he checked the Refrigerator which was not working, he removed the PCB installed by Mr. Rajesh and changed the valve by using a welding machine and asked me to wait for at least two three hours. Even after Three hours the Refrigerator did not work and I informed Mr. Monu Rawat on his Mob. No.[protected]. Mr. Monu informed me that he would visit the next day, the matter was also brought to the notice of your Customer care No.
On 04 Jul 2018, Mr. Monu Rawat again came and checked the Refrigerator and found it not working, he again checked the Valveby rewelding it and he assured me that the Refrigerator would work and desired temperature would be achieved in two to three hours. After three hours again I checked the Refrigerator but it did not work and I informed Mr. Monu Rawat as well as your Customer care No. Mr. Monu informed me that he would come the next day.
On 05 Jul 2018 Mr. Monu Rawat along with another Engineer came and again opened the Valve and the inner panels and informed me that now the Refrigerator will work. Even after three four hours the Refrigerator did not work. I informed the same to Mr. Monu Rawat on his Mob. No.
I am sorry to say that I feel I have made my biggest blunder of life by purchasing your product and had I known that this is the way you will provide after Sales Service I would have never bought your Product. You can well imagine the inconvenience which the customer has to face in this extreme summer even after spending such a hefty amount on the Refrigerator.
I would request you to replace my Refrigerator with a new one as I can't wait indefinitely for your hit and trial methods of repairs. Hope you will replace it at the earliest so that I am not put to further inconvenience.

With Kind Regards,

R.C.Huria/ D.I.G

Dear Sir,
My complain No.[protected] on dated 02.06.2018 than your persons are collected my refrigerator at my home on 04.06.2018 but laps after 37 days no response. so I request you that look into the matter and do the needful as early as possible.
Thanking You,

Yours faithfully
Sudhir Kumar Singh
S/O Late Aditya Narayan Singh
At: Ward No. 1, Rawaich, Bakhtiarpur, Patna (Bihar)803212
Cont:[protected]

Hello sir,

This is Neha my parents Dr.P K Verma and Mrs Sandhya Verma reside in Patna (85 Patiputra Colony Patna Bihar).They are senior citizens and they have been facing the issue with their refrigerator from past 25 days.

First when we tried raising the case someone from the third party vendor came saying that when Samsung has a lot of cases they divert to us.He said there was a part issue in flap dumper and replaced that.

Even after the replacement the cooling issue did not resolve rather it detonated.When we raised another case with Samsung the technician came and said that since third party had visited we will not look into the case.We even told that we agree that we did not check the ID card of the technician and now for the new part we are ready to pay the entire amount but he refused to rectify saying that Samsung does not have the part so you can buy a new fridge.

I was shocked to listen to this response as I do not expect that a top company like Samsung will have such a poor service and will not have parts for replacement.Since then I have been raising customer complaint but again and again the same technician is assigned to this issue even after requesting a senior engineer but the technician simply closes my call and sits back.

We have been a regular buyer of Samsung products but this incidence have forced us to think twice if we should go ahed with any further purchase, If the company is not bothered to look into customer's pain area how the customer can be a loyal buyer.

Please find the other purchase history details attached in the mail along with the model.Please find the series of service request attached to this case

Case No [protected]
Case No [protected]

Request for your kind intervention in this matter as we are going through immense suffering during peak summer.

My Fathers details
Dr P.K, Verma
[protected]

Look forward to a response and resolution from your end.

Hi Samsung Team,

My Order #[protected]

I placed order on 2nd July for Samsung S9 Plus (coral Blue).
Next morning before shipment i requested to change the color of mobile handset from Blue to BLACK.

Now i keep calling Customer care but they do not have correct information about the status of shipment they asking every time to wait for next 48 hours for the update.

This is ridiculous and unfriendly services and process of Samsung which kept me waiting forever without any status of shipment.

I also requested to escalate the matter to next level for faster solution but The customer care told me that we have already escalated to highest level but we have no solution as of now on 10-July-2018.

This is new purchase and delivery in Delhi. You can see the level of Samsung service delivery in Delhi itself. What we expect other part of India from Samsung.

Too LAZY and UNFRIENDLY service from Samsung India.

Neeraj Kumar

Samsung Refrigerator gone bad in just 4yrs. I bought the double door samsung fridge in June 2014. The frdige stopped working in June 18, I applied for a repair in Samsung . They sent an engineer and engineer reported that the fridge is unrepairable and refund will be provided. I provided my bill to the engineer. After waiting for a week I contacted Samsung and they asked to wait for another 15 days.I contacted them after 15 days. To my surprise, they dont have any of my request in process or anything else. They just kept me waiting for 15 days without any reason. I applied again and another engineer contacted me this time . He informed me that they will provide only 10% of refund. They charged a depreciation rate of 22% per year. I am totally disappointed by their service, I want full refund for my product.Thats a manufacturing defect that internal piping of the fridge got eaten by rust in just 4 yrs.

I have a Samsung 26” LCD TV.The TV suddenly stopped functioning and could not be switched on.I have contacted you (Bhargavi Electronics) as an authorized service agent of a Samsung TV products.Your technician visited our flat tested the TV and informed us that the Mother Board needs replacement and took away the TV for Rs.6150 saying that it is the cost for replacement of Mother Board.The repaired TV hardly functioned for a month and the same problem occurred again. When contacted neither you nor the technician have not been responded properly.

I therefore called another authorized service agent who tested and said that the main board may have to be replaced and took the TV to their office for proper testing. They have told me that the Mother Board needs replacement when asked about previous repairs by you, they have categorically told that the Mother Board in the TV has not been replaced another and it is original equipment. They have also told that the type of board in the TV is not available currently. These people have charged me Rs.5500.

In view of the above, I request you to return the amount of Rs.6, 150 charged from me for not replacing the part.

I request a quick response from you in this regard.

Hi Samsung, I am also had same problem facing with note 4 SM N910c model, Its just 3 year old international model. Last year I changed with a new battery for this and exactly after one year the mother board of the phone gone. I put my mobile on charge, half an hour later when I checked it was switched off. when I tried to turn it on, it wont. Taken to samsung authorized service center they are asking 19k for replacing the motherboard, battery and DNA and when asked they are unable to describe the actual problem and they kept my phone whole day with them .Very bad experience with samsung and I was using samsung phone from 2002 on wards. I am suggesting not to go samsung ever. it was really very bad experience for me, and that too with high end model.

Hi,

I have purchased TV from Dubai in Jan 2012 but now when I am claiming the repair for my TV as I am ready to pay indian charged as per the norms but they are forcing me to pay International charges.

How cheatful these samsung are? They are asking my authencity for international warranty and now when I am asking for the charges authencity.

They have clearly told me that they are not going to repair my TV neither they are going to send any Technician for repair.

Infact in your website it is clearly mentioned that International products can be repaired by Indian Service centres as per the Indian cost. Then how can you charge international charges.

Dear Team,

I had purchased a Samsung S8 Mobile on 9th September 2017, been facing problem with the handset since then & recently on 1st July 2018 the handset conked off completely. When I visited your Samsung Mobile Service Centre in Indiranagar - Bangalore on 2nd July 2018 they stated that we need to change the battery, mother board & display as the same has been internally damaged and would cost approx. INR 33, 000/-

I need your help in assessing the issue and either help me with a replacement of mobile Or if you could please help in arranging to repair the same.

The cost for servicing the mobile is way too costly and I cant afford the same. For the matter of fact, I have been Samsung Mobile User since more than a decade now and its very disappointing to face an issue with such an exclusive expensive Samsung Mobile.

As a service gesture, I would request if you could help us with the repair of the handset at least. After purchasing INR 59000/- phone I cant keep spending in repairing the same.

I also got display changed with Original through your Samsung Mobile Service Centre and it costed me 13799/-, and in a months time my mobile conked off without any red signal. The handset was kept on charge and when I picked the same for use - it displayed blank and black screen. I have absolutely no clue on the damage of the same until service centre stated that mother board, display etc etc. has to be changed costing 33k.

​Request you to please check and get back on the best possible solution/help you can offer to your a decade old customer. ​

​Details as below for your reference:
Last reference/request number (phone given to change display in May 2018) - [protected]
Purchase date: 9th Sep 2017
​IMEI - [protected] (slot 1)
Serial no - RZ8J5M9EAP
Model number - Samsung S8
Primary contact number - [protected]
Alternate contact number - [protected]
Registered name - Shreya Lalchand Gupta

Worst service is samsung because my laptop have some problems and i given to keral kannur service centre they give me back after the back and i open the laptop i see an lines on my display they told me that, that is not our mistake normaly it will like that this is about samsung service centre worst i will publish this on society network because all know about this is international brand of samsung

I purchase my new mobile phone on[protected] from shop Allahabad electronics, 5 s. p. marg civil lines allahabad. my phone model is samsung j7 nxt
before 5 days my phone not worked properally n get automatically switched off after 2 days my phone permanentally switch off. today i go samsung service centre situated opp A H Wheelers civil lines allahabad. i give my phone n complaint us for my phone problem, they open my phone n ask me first for deposite 4000 rupees for repairing for change part, when i ask it was under warranty they again check my phone n ask for deposite 4700 rupees.
i told him for given reason why my phone warranty not provided to me n why not repaired. but they didnot given reason they give me complaint number[protected] n told me for call customer care centre. i call customer care centre bt he told me service centre send him report my phone damage water so without payment they cant repair.
so i mention my complaints here for legal remeady/ relief.
coz my phone under warranty company should be bound to provide me free repaioring upto one year.
surya Prakash mishra
type-2/42 t. b colony teliarganj, allahabad 211004
mob-[protected]

Display of my Galaxy S8 changed in green colour after few minutes and again getting as usual after restart.
This phone is under warranty. This is totally unexpected for a prime product. This is my only handset and now I am completely . Requesting you to replace my handset on immediate basis with equivalent product of same price.
I am not going to use repaired handset

I want to file complaint against the service engineer and service centre for complain number [protected]. The engineer was so rude and behaved so bad, He informed me that few parts have to be replaced and he has reported to the centre and parts will come soon and my ac will be repaired. but when i called the customer care after 20days, they informed me that there was no request for spares. is that way my ac ia going to be repaired? when i called the service centre, he was not responding at all. I trust samsung. I want a strict complaint to be filed against him and the centre.

Hi, I 'm a customer. I've been using Samsung product. My fridge is not working properly from last 2months. It's not cooling. I complain in company customer care. They send technician but he could not find out the problem. Every day different technician comes but still can't figure out why fridge is not working. This is going from last 2months. Is there anyone who listens to this problem seriously or company just sell their products n can't find solutions to help customers who believe in them while purchasing products.

I bought a Samsung AC in the month of April and they sent some people for installation, Installation was done beautifully but after one month AC stopped functioning and when we compliant no one heard our complaint for at least for one week blaming each other and no one took ownership.
Post that Samsung engineer came to our house and detected a leak in pipe which was fixed by him.
He also informed about in proper installation done by engineers.

Now after one month again this problem has repeated itself and when Samsung engineer came to our house he asked purchase extended warranty, I don't know if that was the time for pitching extended warranty quotes or not.
Again engineers informed us that there might be issues in installation pipe and we may have to get reinstallation done on our own expenses as there is no option for checking the leakage in pipe.

I am really unhappy with Samsung service and this if bit frustrating to chase everyone on monthly basis for a newly purchased AC.
Kindly help me here.
Contact : +91 - [protected]

I have submitted a complaint for refrigerator. model no.RT42HDAGESL/2014 on dated 18.01.18, same problem continued i.e lots of icing in freezer, water is coming out from lower part of refrigerator.same problem persists since 2 month, not happy from last service

Need help on above

Kind regards
Sulakshna
[protected]
Email: [protected]@gmail.com

Hello Sir
I am Vinay, I bought an air conditioner (Model No. AR18NV3PAWK) on date 17th of June 2018. And it got installed on 19th of June 2018 from that date AC is not cooling and I am lodging complaining to all concerned authorities like :-
1) Complaint to dealer for AC
2) Complaint to Customer care Samsung
3) Complaint to Service centre
4) Complaint to Senior members in Head Office
It is very necessary to brought this fact in to your knowledge that near about 35 people had come to my house for rectification (Several times gas top up and Vacuum activity also done) of this AC and finally it was concluded that the Condenser and compressor both are defective. And after so many follow ups with Samsung team they are just giving dates ahead. I am getting harassed from 21st of June Please get my problem resolved asap and I want my Money back from Samsung (Refund from Samsung). I want my money back only No Exchange or No replacement.
Following are some people name with whom I have contacted in these days:-
1 Sudhir
2 Gyan
3 Seby
4 Amit
5 Ravi
6 Kapil
7 Rakesh
8 Naveen
9 Sehdev
10 Pawan
11 Rohit
12 Ritu
And etc etc...
And some of the request ids I have noted down
1) [protected]
2) [protected]
3) [protected]
4) [protected]
And I did not find any positive response from these people but just fake commitments in return of my 37500(Air conditioner cost) +1249 (Installation and Stand) Rupees. I am fed up and really frustrated from the bad services of Samsung. Kindly resolve it asap.
Attaching all relevant documents with this communication.

Regards
Vinay

Dear Samsung,
Thanks for Good Electronic products.
I am writing here to tell you about the Pathetic Service center Services in Varanasi Uttar Pradesh.
We bought 1.5 T inverter AC on 19 march 2014. For 4 Years there was no issue.
In April 2018 we got some Cooling issue and called Customer Support on 17 April(Complaint No-[protected]).
20April Service center guys Finally Confirmed GAS LEAKAGE and Filled gas again But did not FIND or RECTIFY THE LEAKAGE.
Means no Root Cause Probing was done.Service Center Guy Came in Night and filled gas in Hurry, even after our request they did not check the leakage at all.

AC Stopped Cooling Completely new next few days and we had to raise a Complaint again on 18 June (complaint No - [protected]).

New engineer this time from Service Center confirmed that there was some leakage from last Servcing and It has Damaged the Condensor,
it can even Damage the compressor Unit if AC is running.
We followed his Guidelines.
First time why Service center did not check and rectify the Leakage while Filling the GAS is completely lack of Ownership and lack of Serivce Quality.

We have taken the Photographs of the condensor Unit and in 1 Month, there is lot of Leakage.
Its highly unlikely that it happened in just 1 month.
For Sure due to the IGNORANCE of the Service center during First vist for GAS recharging condensor unit has gone.

Serice Center manager is Not accepting their Mistake and we have to Pay for Condensor(11thousand bill has been sent to us out of that gas recharging has to be waived off as its still in warranty).

We are not sure if we pay for it and after 2 Months agian some issue comes then WHAT we will do??

I request samsung Authorities to look into this and wave off the condensor Unit Price as well,
it was all serivce center mistake not to check the Leakage when it was visible from naked Eyes(Attached the Photograph)

We called Area Service manager as well NAME - Niklkant Mishra he agrees that Gas Recharging we should not pay, But on Condensor he said We cant do anyting.
Its upto Service center.

Samsung as a brand should Take Ignorance of the service center Seriously and work in the favor of Customer.
We already had one incident with Varanasi Service center in Past for a Complaint on TV. Engineer Replaced the Motherboard to a Local brand and by the time we came to know
he had left job at that service centre.

Let me know if anything can be done from SAMSUNG to restore the faith in Samsung.

Regards,
Abhishek

Hi,
I had bought a Samsung refrigerator model code RT47K6358SL/TL, bearing serial number 0DMM4DBJ200317B on 12 April’17.
Within 2/3 months of buying a new Samsung fridge, the product underperformed twice which impacted me and my family for almost 5/6 days . This involved, we having to clean the fridge twice, as it failed while we were travelling . After we came back, the stuff kept in the fridge were all rotting & twice I have had to take leave from my office . This included spoilt medicines which are to be necessarily kept in fridge .

When escalated, the Samsung technician replaced the main panel which has fan inside. When escalated to Samsung asking them to replace, their representative(Vikas Kumar, Senior Executive, Customer Experience, Samsung India Electronics Pvt. Ltd, vikas.[protected]@partner.samsung.com instead offered me 5 months additional warranty . Samsung shied away from giving me undertaking that during the remaining term of the warranty, there wont be ANY more technical failures ?

In the proposed solution, Samsung didn’t address as to how they would trying compensating me for the mental agony which myself & my family went through, the leaves which I have had to take to clean the fridge & have it repaired, the chaos prevailing as we have had to house the fridge contents of daily usage (including my parents medicines) at my neighbour’s place .

On 30 June’18 again I wrote mail to Vikas Kumar highlighting that for the last 2 days the lower section of the said fridge hasn't been cooling well. I had to keep the temp at 1degree .Have been observing that like earlier instance, again a lot of precipitation is being observed .
In my mail I did also mention that while I called the Samsung customer service yesterday, was perplexed, when told that the warranty/ guarantee has already expired in April'18, despite your earlier mail confirmation that you have extended the warranty by another 5 months .

On 1st July’18 the Samsung service engineer did come but he maintained that the fridge is working fine and during monsoon time, condensation happens and that’s not a product problem( I need Samsung team to confirm, as I am sure it's untrue ) .I immediately dropped email again to Vikas attaching picture of condensation/ precipitation, mentioning that despite setting the temp at 1degrees, the inside temp was certainly in excess of 10 degrees and there were many water droplets inside the fridge then .

Suggest the Samsung team swings into action immediately, before food in my fridge again rots.

Thanks
Abhishek Kumar
[protected]

I purchased a Automatic washing machine from Viveks India, Meyyanur Road, Salem-636004 on 10.11.2017.From yester day onwards it is not working. When switched on it shows -- and the machine is not started functioning. The matter was conveyed to your Meyyanur Road, Salem Branch. They informed me A complaint will be lodged with Samsung Service Center immediately. I request your good office to expedite the process and rectify the defects immediately.

k.Kanagaraj,
3, chinnaiahpillai road,
maravaneri,
Old employment office road, Maravaneri,
Salem-636007