Samsung India Complaints & Reviews

Dear Team,

Till now our complaint is NOT RESOLVED and till now fridge is NOT REPAIRED.

Awaiting your earliest revert.

IT WAS A HUGE MISTAKE OF ME TO BUY PRODUCTS OF YOUR COMPANY WHOSE AFTER SALES SERVICE IS WORST AND TERRIBLE.

I WILL NEVER RECOMMEND ANYONE TO BUY SAMSUNG PRODUCTS.

We are having a terrible experience with your service team as we are complaining for our fridge repair since last 10 days but no one from samsung is visiting us. There was one engineer who visited us, but he was a fraud as first he told us that total amount for repair is 3600 Rs, and when we gave him advance of 1500 Rs, he told us that total payment for repair would be 6, 000 Rs. Such a big fraudster! . We told him okay we are ready to pay him amount, but first he has to repair our fridge and then we will pay him, but this person told us that you have to first pay FULL ADVANCE AMOUNT and then he will repair after 1 week.

Is this the type of service experience you are providing us ? Your engineers are so cunning. Its been more than a week, since our fridge is not working and we are complaining everyday since last week, two times in a day and no one is visiting us.

Its definitely sure, we will not buy any more products from samsung from next time.

Our complaint no's are [protected] and [protected] and [protected]

Please repair our fridge as soon as possible.

We are really having a really bad experience with your company.

Everyday we email your company through website, track complant, email to ceo, but your services are so worst and terrible that no one is visiting us to resolve our issue till yet.

Regards
Bhuvnesh Gupta | Manoj Gupta
+91-[protected] | +91-[protected]

Sir, i have bought ac from your store, i buyed this before three years. There is no cool air coming from this ac. And already had serivice before three months. But there is no cool air coming from ac. I want a service from your side. And i want to know want happen to my ac. Please react to this request as fast as you can. I am requesting you sir.

This phone is very bad i have face lot of times problems in this phone

in this phone screen was dark black two time, many time i approach customer care center, they do only software but problem stay same .

Now again facing screen touch problem .

I again aproach to customer care, he said lunch time contact later, ' i said wats your lunch ti mining, " he said no timinig as per convenience we take it, caontact latter . It was 3:15 pm.

I again contact to customer care, one girl she said, ' aje heet te laya nai a saam nu dasange . 3:20 pm .

I was submitted my phone 26 june late eveining 6:00 pm .But till they are not touch or open the handset, or replied very hard .

Thi phone was purchased last year near aug, till 4-5 times i face major screen problem .Now his warranty going to be lapse, so now i m worry how it will be safe in future as this conditions .

Robin vij
khanna
[protected]

Sir / mdm, I have complained to Samsung regarding my Washing machine not working, showing door error about 8 days back but their customer service is worst their person only interested in looting people, he told us that the particular door latch has to be replaced, and he will come tomorrow, next day he came with a door latch which was not fitting, obviously not of the same model of washing machine, he said next day the part is not available will take 2-3 days, now after 3 days he saying that wrong part has come it will take 4-5 days more, I and my family is suffering because of all this delay, the staff is not at all professional as twice they errored in giving wrong parts and they are very lax and not taking the call, even if they take they say call to customer care no, already callled customer care no of samsung but nothing has been done till now, contacted their customer care executive Shanu Malhotra in Ghaziabad HO on email but nothing has been done. Regards Sanjeev Singh from Mumbai a hapless Samsung customer

I had registered a service order for warranty servicing of my split ac & the service order is [protected] on 7th. June.2018. But till date there is no response from your end to carry out the servicing for my two ac's. Its really very sad & disappointment & never expected from such oem. Will never encourage any samsung products within my circle any more..

Since i have brought the tv i hve issue with my tv and no one ready to exchange or replacement my tv my ref number is @ samsung [protected] i want my tv to get replaced or i need an alternate model option to go with because since i buy this tv from samsung plaza i have been cheated and now a days no one taking responsibility for my replacement so please kindly i need help for this my tv issue pics updated in add photos option kindly look in to it thank you

I have purchased samsung mobile j 7 pro on september 2018. From starting i am facing problem firstly i face problem o heating for that they have replace folder secondly after that problem of battery arise thirdly the no response error occure msg still not resloved the problem of no response after there is network error for that they said they have changed pcb i. E moterboard if the pcb is change then imei should also been changed now there is previous problem also and folder problem also touch is not properly workin g. Visited many time to the samsung service centre hcl services rajpur road dehradun. Every time same engineer check the handset. No proper rsponse. My email id is [protected]@gmail.com and telephone no is [protected]

Dear Samsung Team,

I am using Samsung product from 20+ years, but this time by experience with Samsung product was nightmare.
From the i purchased i am facing issues with AC, every time reported issue to Samsung/Retailer, issue was taken lightly & prolonged, every time the issue was resolved by your technician but Un-fortunately it will pop Up again.
I have been facing this trauma from last ~1 year and still no resolution i am so frustrated by your customer support and people representing Samsung locally. Zero support from your support.
PSB is being replaced twice in last 1 year first PCB had an issue in just 1.5 month.
I deeply regret my decision to rely on Samsung product, I insist to look into this mater on urgent basis i was so frustrated i had to issue a legal notice against Samsung

I am attaching all the scan of bills and service bills

All the details for reference :
Samsung Air Conditioner Model no: AR18JC3UFUQNNA & AR18JC3UFUQXNA
Date of purchase : " 1st May 2017"
Invoice no : S1/48447
Retailer : Sound & vision
Place: Udaipur, Rajasthan
First PCB Replaced on : 26th June 2017
Second Issue (Cooling Issue) : 22 Dec 2017
Third Issue (Cooling Issue) : 14 April 2017
Second PCB Change : May 2018

Motherboard. UA40H5500ARLXL V-PB[protected], IN10BN9407228R550BF720613. As intimated by the service centre, pathanamthitta, Kerala, the motherboard order has been placed vide above quoted service order on 21.06.2018. After that nothing has been heard from them. Can you intimate me the present position of the complaint. The motherboard of my led tv damaged due to lightning. The complaint lodged your service centre at Pathanamthitta, Kerala, Pin 689647. The service centre intimated that the motherboard details mentioned above is not available in Kerala and Noida, India and they placed order for the same. Can you tell me to take how much time to get it.

We have purchased a 2 tonn ac on 2/6/2018, and it was installed the next day.
We paid extra for the transportation and installation which was not included in the bill. When the ac got installed, we have noticed that the compressor is making lot of sound, very unusal. We have complained to the shop where we purchased, and they have raised a complaint. Within 2 days, some technical person was there, he checked and said, yes sound is not usual, and said our senior technical person will come. Later within 2 days another person was there, he too checked and tried all, and said will come again. Later within the week, he visited with service technicians from chennai, and they too checked, and finally told us, some problem is there, if we want they can replace something in the compressor, we confirmed them that we dont want parts to be changed, but complete compressor replacement. They said ok, it will be processed and left. Within 2 days, a person was there, took all the details like bill copy, photos of ac, identity of buyer (In this case pan copy of our company), and cancelled cheque, when i asked for what is the cheque needed, that person made a call to customer care and made me talk, where i was told that 99 % replacement will be done, but if it cannot be replaced, it will be refunded, hence need account verfification, hence cheque, i submitted all. Within few days, i received a call from customer care refund team and was told, they are unable to do replacement, hence will give coupon, which can be used in samsung, will be receiving call again from them. That time it wasnt clear to me, i wasnt even asked for my opinion. Till to date no further update, today i made a call to customer care, and asked why i am being offered coupon instead of refund in form of cheque, why i am being forced to go for samsung. I never asked for refund, but for replacement, you company is unable to give me replacement for the faulty product, and now want to give me coupon. This is not fair for the customer. The supervisor name valan arasu from chennai is very rude, and saying that they you can only provide coupon. We never expected such a resolution from samsung, i need replacement or refund in cheque (Not in form of coupon).in the store, they had only this 2 tonn model, and this has fault, how can we purchase same model. Why is the compulsion to buy samsung, when they are unable to give proper solution to us with replacing the faulty product.

I had purchased a samsung refrigerator model no rt39k5538s9 in september 2016.in dec 2017the fridge was not cooling n got it repaired. I have been facing the same problem of cooling on and off for the past 6month.. During the past 6months got the gas rifilled and compressor changed twice. Again i'm facing the same problem. I called up the customer care a week bk to lodge the complaint. The customer care dept told that since the problem has been recurring they have pushed my case to the management team and that i would get a call from management team to resolve the problem... I been waiting... For the call n to get the issue resolved... But no one called bk... Poor product poor service.

Pls reffer our order no. Id od[protected].
I ordered smartwatch from flipkart and i receive it on date thursday, 17 may, 2018. I don't have sim card to put on in the watch, but when i bought the sim card i put it onn the simcard in the watch internet is not working, so what can we do.
You will repair or change the watch. Everything is working only internet was not working.

Job no [protected] - screen replaced from samsung free cost due to error in the screen
Job no [protected] - paid 6872 for replacing the screen again

Not sure why the screen is so weak and user is continuously facing problem with the screen bleeding purple. Can you please help.
Last time i got a help from samsung delhi and i was given a free repair for the same

Still waiting for refund to happen and Samsung head office agents are literally lethargic and not bothered to pick the call. Why then you guys put an incharge and give your contact numbers. Why do guys give a commitment when you cannot keep up your words. On June 14, 2018 was given a commitment that refund will happen in 5-7 working days but on June 20, 2018 received a call stating will take 7 days more. After repeated talks was told they will arrange a call with the manager and still they are lethargic on this issue esp. not bothered to pick the calls. According to business CUSTOMER is the KING of business but I feel Samsung will treat its customer like beggars to keep begging for refund for the defect product they have supplied

I sincerely request for a thorough inquiry regarding the defective phone as well as repeated unprofessional behaviour by senior executives. If i am proved wong, am ready to bear the consequences, if not, shall i knock the consumer court asking a heavy penalty for harassing us and providing with a defective handset.

Dear team

My mother is 70 years old and i had bought the phone for her on her 70th birthday last year to make her remain connected with her grandchildren, however in vain.

Kindly note that i had purchased the following phone and after buying it had gone through several repairs from samsung service centre including the change of the motherboard, the charging device, etc within 15 to 20 days of the purchase.

Requesting to replace the phone and help me out. She is 70 years old and this frequent move to service centre even after buying a new phone is a real embarrassment. Thinking to move to customer court.
Device galaxy j2 pro j210y (Gold)
Model sm-j210f

Imei: 357707/08/030682/1
Imei: 357708/08/030682/9

Date of purchase: 04/08/2017

I have deposited the phone at the nearest samsung service centre. However, am not getting a suitable reply from anyone. Rather am being called from [protected] (Call received by [protected] at 13.29 hours on 21/006/2018) and been pressured to accept the defective phone and verbal abuse by the caller.

Please suggest.
Thanks and regards

Complain against:
Khosla electronics pvt ltd, branch - barrackpore showroom, 3 /13 sm ali road, opp barrackpore railway station kolkata 700120. Ph no[protected], +91-[protected], email id - [protected]@khoslaelectronics.com gstin - 19aabck9715c1zk

Complain is against the shop as khosla electronics pvt ltd, branch - barrackpore showroom, 3 /13 sm ali road, opp barrackpore railway station kolkata 700120 who has given the false commitment while delivering the samsung air conditioner as installation will be provided free by showing this card and it is part covered from the shop side. The price of ac was paid for around 40800/- and it was mentioned that service boy who will come while installation will not charge any money once you will show this card. And similarly when the service boy came for the installation and after completion when we gave the card the person told no i will not take this card speak to the the khosla electronic shop manager and after that once we spoke he refused to accept it, also when we went for the shop to say he didn't accepted at all. This is the case of false commitment gave for selling purpose and need a strict action and refund of all the amount.
Attached doc of:
1.ac bill copy
2. Extra charge took by the service boy while installation
3. Khosla shop confirmation shop of no payment while installation.

Regards
Kamal dev
[protected]

Hi,

Service request: [protected]
I registered a complain regarding cooling issues for samsun fridge which was handled on 29- may-18. Within a month i again started facing the same issue abd registered another complaint for the same issue of cooling. Technician visited my place on 23-may-18, and filled some gas to check the pressure, asked me to switch off the fridge for 24 hrs. On 24-may i called him again asking to attend the request, he informed me that he was off duty and will not be able to attend it.
I called customer care again, the representative informed me that this will be handled on priority, someone will attend the request within 3hrs. After waiting for the asked duration, no one visited to handle, so i called customer care again and the person informed me that the request won't be handled today.
1) my point is why wrong and misleading information is provided to the customer and later giving the same information was denied by customer care
2) the technician also gave the wrong information to us.
3) the quality of sevice done, as within 1 month i faced the same information

During this season where we need facilities like fridge it's really awful to see such a degraded level of service provided to customers and also not acknowledging the same

Sir/madam
My refrigerator (Freezer top mounted) developed cooling issue in december 2017 to june 2018. Despite complaints, the issue has not been resolved by m/s samsung india through saraswati enterprises, kankarbagh, patna -800020. Over the period of last 6 months, it has wasted my time, energy, money running in thousands rupees ans put me in mental agony, as every time i was assured to rectify it but of no use.
They even carried my refrigerator to their workshop, kept it there for more than a week but failed to resolve.
Pl see that my problem is addressed properly and i am compensated appropriately.
Due to all these assurances, i could not buy a new refrigerator.
Thanks and regards
Ashish kumar, ph [protected], [protected]
Email id ; [protected]@gmail.com

Dear sir/ maidm
My name is kamlesh today (23/06/2018) i visited to ur samsung store which is in gip mall 1st floor in noida sector 18. I purchased h uflex headphone for rs 4999 there are 3 colour options white blue and black i refuse to take white and now i haveto decide among blue nd black but they advise me to tak blue they said its best colour good looking and then according to them i agree to take blue nd after biling they opened headphone box then i saw colour of headphone blue colour was not so gud nd not looking so bad colour then i requested them pls chng it nd give me black clr but they refuse that its not possible u have to take this blue clr we wil not chnge it while i m a regular customer of that samsung store i already purchased 2 mobile also note8 and s8
I just want that pls chng my headphone nd give black clr so pls take action on my complaint earlier i[censored] will not take action and my headphone not replaced i will mail to ur ceo
Thnks
Kamlesh kumar
[protected]

Hello samsung,

Recently i have purchased a samsung gear s3 frontier smartwatch. It’s been just 2 months, now it has hardware defects like the heating issue, not getting charged, quick battery drain issue.in fact, the issue has been started within a month, from the date of purchase. So i have contacted the samsung customer care and logged a ticket. But they have redirected me to the anna nagar service center. Also, i went there as per the customer care’s advice but that customer service is not dealing with the smartwatches. Then, for what reason i have been redirected to that service center? Secondly, after visiting that service center they again redirecting me to another service center (Valluvor kottam branch).

I’m not jobless to play hide and seek games now. Also, i don’t know how do i replace my defective product (Gear s3). I want it to be replaced as soon as possible. If you guys can’t help me out, please tell me directly so that i can resolve the issue legally.