Samsung India Complaints & Reviews

Ads are very irritating and frequently comes in between any work. I don't want to see ads anymore. Pls do me needful. As i am writing mail or listening on youtube or even in between calls on loudspeaker, at a time when i am complaining about this ads also disturbing me in between my work. I also went to samsung service centre regarding this matter, they told me that these are third party ads we can't do anything in this case.
It's not fair that after spending a that much of amount, consumer is getting irritation. It's a big offence somebody have to take a very strict action against this kind of offence of companies.
Pankaj tolani
[protected]

I purchased a Samsung front load washing machine on 9/12/2013. It suddenly stopped working, not even turning on. I raised a compliant, no [protected], for the same and paid 472 as service charges. An engineer came in to diagnosis and mentioned to us that it PCB is gone and need to be replaced. The reason he mentioned is that it is due to power fluctuations. He gave me the rough estimation of 8000 for part replacement. I started calling samsung then he changed is word saying it will cost Rs 4850/-. I checked wit customer care there is a website or place where I can seethe price of the parts and order them. But they mentioned I have to with what ever the service center says and there is no such website to check the prices of parts.

I was not convinced as there are no other appliances have issue at my home where my TV & Fridge powered on 24/7 without any stabilizer. Most importantly, samsung advertised on the washing machine that it can with stands up to 400V, then how come the PCB gone due to power variations.

I called samsung customer care and claimed this as a product defect as there is no physical damage to machine or to the PCB and there no burn signs any where on the PCB or machine.

They say since it is out of warranty they can't help but can ask for Q&A. I though it is a quality assurance department that verifies PCB to confirm whether or not it is product defect. The same engineer have come back to take the photos of the PCB to send them to Q &A. They said they need 24 hours to come back to me with feed back.

It took more than a week and I had to call them at least 4 times to check what happen with Q &A . In my last call I understood that Q&A mean Question and Answer, and the feed back I received is that the product is out of warranty and I need to bare all the charges for product replacement and the service cost. I don't understand why Q & A has been raised and I was waiting for it more than week and making calls to customer care? just to confirm that my washing machine is out of warranty and I have to base all the replacement and service charges?

They created a nice trap with this washing machines warranty terms. I got 10 years of warranty on motor but only 2 years on the whole machine. The PCB gone in 4 years and new PCB comes with only 6 months warranty. This means I have to base 5000 or more every time when PCB dies till next 6 years until warranty voids on motor as well. And the PCB may die any time between 6 months to 4 years.

Another horrible thing with samsung customer care is that they done log the conversation into the complaint and I had to explain the whole story every time I called them. They are least bothered about the customers concerns and logs the info what they are comfortable. Then I don't understand why they have the customer care.

I hope at least from this forum I may get a better resolution to my washing machine.

Please consider that this is a product defect as there are no physical damage to machine or to the board and also there are no burnt signs or any other damage signs on the board. Request you to arrange me the part replacement at no cost to me.

Please let me know in case if you need any further information.

Thanks & Regards,
N.Amarnath

Dear sir,
1. I have purchased two memory cards from amazon in apr 2016 and are under warranty for 10 yrs as mentioned on packing card). I have bills and packing material with me.
2. Now one 32 gb card become unserviceable and i approached to amazon, the replied that go to samsang and get replaced or bring 'service denial letter' for further action.
3. I went to samsung collection center nehru palace new delhi, they say it is a impoted card hence doesn't fall under warranty in india, and advised me to contact supplier (Amazon) for replacement or refund.
4. I spoke to amazon again & they told that it is a legal responsibility of samsung to honor warranty of their product.
5. When i contated once again to samsung they asked me to contact (Support. [protected]@samsung.com), and even after reminder they didn't responded but saying that they will respond within 24 hrs.
6. Please do the needful on priority, and suggest me what to do. Is it not a case of totally denying of warranty & responsibility.
Thanks
Rc sharma.

I have regestered my complaint two times regarding samsung washing machine through customer care centre but till date no service engineer visit done to attend my complaind inbetween a fraud & faul massage sent my regestered mo.number that your complaint has been resolved. That type activity is totallyfraudd, wrong, fauls& untrustable, unbileable and if my problem is not resolve than I can go high coart jaipur to FIR agaist SAMSUNG COMPANY.

For last few days dirt and lime scales were coming out of my washing machine. There were no problem other than this.I called at customer care no.My request no. is [protected]. They sent an engineer named Souren to my house. After checking the machine he recommended for chemical wash only. The machine was delivered to me from workshop after chemical wash on 1st June. And after it had been delivered from the workshop my machine is not working properly such as, drain motor is not working properly, noise is coming from the valve. There were no such problem in my machine before sending it to the workshop. I called at the customer care again and they sent an engineer named Santu Bhowmik to check the machine. He said that the drain motor might not be functioning properly. And he also pointed that even after chemical wash from the workshop the dispenser box was as dirty as it was before. Next day another engineer named Ranjit Manna was sent to check the drain motor. But instead of listening to us or checking the drain motor or valve he started to do something with the wires of PCV and from that time the PCV started to malfunction. He told me that I have to change the PCV. But there were no such problem before. Even the 2 engineer who checked the machine earlier never mentioned that the PCV of my machine was malfunctioning. It was not even mentioned when it came from the workshop after chemical wash . Yesterday again I contacted the customer care and complained about this. They told me that they will send another engineer. Today also they had sent no engineer. Already 3 different engineers have visited and all 3 of them have 3 different conclusions. Every time a new engineer is coming and a new problem is being pointed out. I cannot use my machine till this date. Is there any solution of this or shall I take any other step as this trouble is disgusting me a lot.

I have brought my samsung digital inverter ac since 2 days but now still it is not installed.. When i called in the no. Of customar care they told that samsung engineer will call me and meet me shortly but still now i have not got a single call from the service person...

I had full faith and belief on samsung but this feedback destroyed my believe...

I bought a new samsung washing machine on 25th may 2018.
Model: wd90k6410ox / tl
S. No: 0g8h5abjb00051v

2 days later the engineer came to install it –

• the front rhs levelling screw was crooked and jammed and cannot be levelled
O it was done with loose packing which keeps moving around.

• after 4 days it developed a problem and the circuit board was replaced both in the front control panel and the rear controller.
O the front screen is now full of dirty finger prints from inside.

• two days later another problem developed “1min persisted” at the end of drying cycle even 6 hours after “hot” disappeared from screen. Machine had to be manually switched off.
O the engineer opened the machine and found lint in the hot air element box.

 after considerable cleaning he said don’t dry things with lint in it???

There has been 3 unsuccessful servicing’s in 10 days with one persistent problem marked in red.

When i contacted “chat” the response was brainless see attachment pdf.

Request please replace machine with a new one.

Purchased samsung refrigerator model no. Rr26n373zbs on 25/05/2018 from r. K. Video apsara road jammu.
The fridge is defective with dented base.
Two engineers visited on our complaint, assured for replacement, but nothing
Done so far.
The fridge is not stable, remains tilted. It does not stand stable.
Each time your engineer visits us, says they have lodged the complaint.
We have been waiting for the last 12 days, but in vain.
The fridge is risky for us as it may fall down any time.
Please replace the dented part at your earliest.
Thanks
M. L. Bhat

Dear sir i have purchased s9 mobile dg communication at 24/3/2018 order i'd [protected] through mr rahul employe of samsung india. My 6000 rs not refunded till date. I have followed continue but my amount not refunded till date
Please take action against my complain
Otherwise take in legal action against samsung and samsung employee and dg communication
Jatin yadav s/o jagmohan yadav
62 - a, shiv sadan surya enclave gt road ghaziabad
Up 201009
M no.-[protected]

I've complaint twice the technician visited and the compressor was issued but at the time of installation khemchand technician said condenser & blade are damaged pay 10000/- otherwise not fixing and he taken the compressor back. Moreover according to him indooor unit is of 1ton while outdoor is 1.5t and the purchase is 1.5t a/c. Now the heat is on and nobody is turning back to take out the solution. I'm very much amazed and disturbed by the nexus in your service department. Please investigate.

Hi team samsung, i am extremely disappointed to tell you that i have lodged a complaint ([protected]) regarding repair of my 5 year old samsung refrigerator... But the service engineer refused to service the refrigerator saying the part is not available... When i contacted the customer care team, they too have shown their inability to provide any help... I am extremely surprised and shocked to learn that a company like samsung can simply refuse to service its own product... Just five years old...

I have purchased this very high end refrigerator from samsung for indian rs. 75000/- (Ten equivalent to usd - 1500 appx.) in may 2012. It had a compressor warranty of 10 years and machine warranty of 1 year.

The purchase details are

1. Model no = rs21hutpn1
2. Serial no = u99543cc200015
3. Purchase date = may 24, 2012
4. Purchased from = dawar international electronics pvt. Ltd.
5. Purchase invoice= dowb6358 dated 24 may 2012

After six years of operations there was a performance fault in this unit. We complained to samsung. They reviewed and declared this unit as unrepairable. Thy declared this as rarest of rarest situation where such a high end unit becomes unrepairable.

Since this product is expected to last 10-20 years therefore, taking cognizance of the rare type of fault getting developed there, samsung has agreed to refund my purchase price but, i have requested them for a replacement of this with a similar unit. I am worried that if they refund my puchase price then similar unit is now @ inr rs. 1, 10, 000/- which is again appx. Usd 1500 appx.

Samsung is not responding to my this request while i think that because

1, this is a premature product failure as acknowledged by their team.
2. Customer is not at fault here but suffering now

Therefore samsung shall simple replace the unit with same unit.

I seek your help for same.

Amit dhingra
Email : [protected]@akdc.co.in
Ph. : +91 [protected]

Respected sir,

I purchased samsung double door fridge from mehsana, gujarat.
Model num is-rt49k675859.
Date of purchased-10.05.2016
Amount-56000

When i purchased this fridge after 2 month of date of purchase fridge detect sensor problem.
I register complaint my fist complaint in samsung india [protected].

After one month of above complaint again 2nd problem detect that was p. C. B failure in my samsung fridge. I register complaint my secound complaint in samsung india [protected].

After three month of above complaint again 3rd problem detect that was p. C. B failure in my samsung fridge. I register complaint my third complaint in samsung india [protected].

After three month of above complaint again 4th problem detect that was p. C. B failure in my samsung fridge. I register complaint my third complaint in samsung india [protected].

As per samsung india now my fridge out of warranty.

After six month of above complaint again 5th problem detect that was p. C. B failure in my samsung fridge. I register complaint my third complaint in samsung india [protected] samsung charge me for pcb-5000rs

I m frustrated.
I want to replace my fridge any how as soon as possible.

My mobile also faces the same complained that all s7 edge owners face once the warranty period is over. But still samsung is not taking any actions as this is a manufacturindlg defect. It all proves that the consuner right in india is not strong. After spending a huge amount on mobile this is what we get. It is amazing that there has not been any action taken from samsung india side.

The pink line in my samsung galaxy s7 edge appeared after the warranty period. So the repair costs around 16000. Mobile till now didnt have any physical damage. Eventhough if we replace the display from our own pocket there is no guarantee that the issue will not come again.

I have purchased S6 Edge during 2016 from UAE. Past few days back, the mobile didn't get charged, whereas the backside of the mobile got opened. It seems battery of the mobile got expanded/bulged. I have taken up with Samsung Centre immediately. They have just seen the mobile and told battery issue and the same is not available. Also it is not possible to make ready of the mobile.
It is really bad that within two years the battery of such an expensive mobile became out of order. It is also to be mentioned here that the charging of the mobile is also perfect to my knowledge. I have not put my mobile in charge full night or over charged in any situation.
I have been a customer of Samsung products especially mobiles for many years. But this made me to stop buying Samsung mobiles. Kindly treat this issue as serious and get me a solution.
Kindly call me and update the status.

My uhd samsungtv, had a problem. Tv was not getting on. I called the customer care and raised the issue, call. No.[protected]. One person from cooltech digital services which is an authorised samsung service center, located in door no.1-2-234/13/30, arvind nagar, domalguda, himayatnagar, hyderabad-500029. Telangana, came saw and said the mother board is the problem and waited for 10 days, again he came and said, it is the power board problem, again waited for 10 days, he came and again said, it is soft ware problem and took my tv to the service center, no body was responding in the service center to give an update, so again i called the customer care and they gve me another no.[protected]. Then they responded and told me that panel is the problem, which is a costly one, rs.38200. Again waited for 5 days, then today they told me that wrong panel has come, and again i have to wait for few more days, i am fed up, i do not know what is happening to my tv. It is one month since i am waiting for my tv to be delivered. Kindly look into and help me.

I have bought note 8 on 24th may nd found light leakage issue nd submitted phone to service centre on 28th nd today is 6th june nd got reply from head office samsung that no replacement nd really he talked to me in harsh manner. Never expected such treatment from brand like samsung.. I shall never buy any product of samsung.. Bcz being premium samsung customer i was been fooled by samsung service centre nd samsung customer care.
Regards
Pritom buragohain
Jorhat assam
[protected]

I would like to bring to your notice that i had made a complaint about my refrigerator to which my complaint was attended to by ur technician mr mohd javed. He recommended that i should switch off the refrigerator overnight as the drain pipe could be choked after which he would attend and resolve my problem the next day. He was paid the visiting charges for which no receipt was given. Despite my repeated calls to the service centre and mr javed regarding the incompletion of the job there has been no response. My problem still persists.
It is deplorable that despite patronising the company product for many years we receive such bad service not expected of such a reputed company. I request you to kindly please take sum action to maintain ur reputation failing which i would have to think about recommending ur products.

I bought this samsung galaxy j7 pro in the month of feb with 1yr warranty. After 2.5 months my screen started turning black from 1 side and when i went to service centre they are saying that your screen is internally damaged. I told them i didn't dropped my cell even for once n my glass guard is also intact so how can the screen be damaged. When i ask them to change it they kept saying that it's internal damage madam and we don't take responsibility for that. So what samsung gives warranty for if there screen damages internally due to the minimal pressure that even the glassguard could also tolerate. I think in the phone like this which has inbuilt battery the only chances are of screen getting damaged n if samsung doesn't take responsibility for it why are we buying such phones from samsung that could have problems even after taking all the precautions.

I bought a Galaxy S7 Edge back in September 2016. I used it for 1 year and just 4 days before the warranty void date, the screen started showing black lines. I was lucky that the phone was still under warranty otherwise I would have to pay around 20000 for the screen replacement, after that in a few months the phone started showing problems like it would shut down on its own, would freeze and shut down. I went to the service station and they are telling me that I need to pay 15000 rupees for the motherboard replacement. I think Samsung has cheated me because they didn't check the phone properly after replacing the screen which gave me problems. I didn't knew about THIS WEBSITE before otherwise I would have filed the complaint very earlier. It's May 2018 and the phone is lying dead in my cupboard since December 2017 around which it died. I hate Samsung and would never buy such expensive phones from them again. Just imagine, if I would have missed the warranty date during my screen issue, I would have been made to pay 20000 extra.. which including the current motherboard cost makes the total money spent around 1 lakh.)(60000+20000+15000) as I had purchased the phone for 60000. I never expected such cheap customer service and poor product from a company like Samsung. I don't wish to repair the phone, as I am afraid that I will run into any other problem in future. ### you Samsung.

They didn't reply me after I told them my email address and phone number too.