Samsung India Complaints & Reviews

Dear samsung customer service team,

I am writing this mail to thank you for following:

1. Not providing the technical support by your team.

2. Casual behavior of your customer care team.

3. Vague protocols to get call backs with in 48hrs which i have received even on this 10th day.

The below mentioned is the description of the concern,

A. I visited...

This is another complaint to against already logged complain with complain number #723696 and #721491 ... I am shocked to know what report they have given against their complains which I made against them. 1st of they misunderstood my problem. I purchased a mobile Samsung J7 prime 2 from their showroom in Bangalore. After using 1-2 days the battery back-up was less and their display was tft screen and not AMOLED screen. It was totally a misleading...

I bought a washing machine from samsung and requested an installation and d emo from the service personnel. They promised a demo at 10am first and then at 7pm in the evening and never turned up. Simply moved the installation to next day without even thinking that the customer has made plans according to this demo. I bloody canceled my meeting and made myself free for today, pushed all my work to tomorrow just to find out that i need to make...

My mobile is in extremely good condition however all of a sudden i have noticed that the increase volume key was missing. There is absolutely no damage and my phone has never fallen from my hand. There is not issue in its functioning. I have visited three service center namely Veera desai Andheri west Mumbai, Malad west near station Mumbai branch and also fort Mumbai branch all these service center have quoted me different pricing i.e. 750/-,...

I purchased samsung 32 inch tv yesterday from omega agencies chennai. While purchasing they told wall mounting kit can be fixed any time we want and they will handover while coming for installation.
Ur engineer vinoth came. He refused to handover. I spoke to nirmal and mani. None helped. While selling they promised a lot. After sale none is bothered. Customer is cheated. Reserve right to escalate in consumer forum for deficiency of...

I have registered to many complaints from last one month but still a date not get any solution kindly exchange my faulty refrigerator as the earliest possible because this product is not work within 10 months & last one month its not repaired by service centre, till date no one find the actual problem & take to much time in the summer
My complaint details below
19 april 2018-request no-[protected]
1st may 2018 - request...

Hi i had purchased a mobile from samsung j7 nxt, its a defrctive mobile. After used this mobile 3-4 days issues found in this mobile. The vedio calling button is not making vedio calls and phone gets restarted in between the calls. Applicatio of the. Mobile gets stop. I had sent them the vedio recirding as they asked to send but not giving resolution. I had visited the service center and thye rectifye it for 2-3 times but still the mobile...

I am from hyderabad i purchased washing machine on[protected] and your person came and given demo about it and he saleing the washing machine cover with name samsung with stiker rs500 and i purshed because of samsung name but next day i saw the same cover in rs90 what is the profit ratio and doing fraud on the name of compay please say your employe dont do this...

This is regarding my service complaint for my refrigerator.
My refrigerator which is under warranty suddenly stopped working on 9 may 2018. I had called customer care on 10th may 2018 and still my complaint not resolved.
Your service is not able to find the problem.
They are experimenting with my refrigerator and they are just keeping the time to pass.
Pls educate your service team, kindly give them some technical...

I complianed on 16.05.2018 regarding non functioning of my refrigerator vide product - rt39hdagesl/tl-ref-ff-sno-obld4dbg302917. Engineer visit and told us ac part of refrigerator is not functioning. I request him to change the part as earlier as possible. Days are to much hot and very difficult with out refrigrator. Even samsung brand has name and fame, but your service centre explains that there is no spare part to change and we have to...

I ASHOK DIDWANIA, On 2nd october, 2016, I have purchased a samsung refrigerator from sales emporium, 443 jessore road kolkata -74, , Its model no. is RT34k3923BS/HL .After installation it was working fine for 3 months but then its cooling slowed down.I immediately made several verbal complaints about the issue to the showroom as well on Samsung customer Service Call Centre, the customer service people (on the call) guided several times to...

I ASHOK DIDWANIA, On 2nd october, 2016, I have purchased a samsung refrigerator from sales emporium, 443 jessore road kolkata -74, , Its model no. is RT34k3923BS/HL .After installation it was working fine for 3 months but then its cooling slowed down.I immediately made several verbal complaints about the issue to the showroom as well on Samsung customer Service Call Centre, the customer service people (on the call) guided several times to...

I have purchased samsung galaxy j7 mobile phone from samsung authorize dealer at jodhpur. Its 6 months old phone and is under product warranty. Samsung service center is not able to rectify problem. They have been formatted 4 time in six months but still problem not rectified. I have
Requested them to look into matter and support me with replacement of my phone. Samsung service center of jodhpur ms nehal techno is not supporting me...

Please note that i had purchased samsung galaxy j7 max-[protected] from your cafe yash enterprises in new alipore in kolkata on 17th february 2018 and since then i have been told that i will be receiving my paytm cashback of rs. 1400/-. My order id is [protected] out of good relations with the cafe i have been waiting all this while but now i have lost my patience, hence raising my complaint. Requesting you to kindly look into the matter...

I had bought a samsung mobile from relaince digital in the middle of febuary. Till date i have been to the service centre 4 times.
It keeps hanging. They put some upgraded software and promised the problem had been solved. Then when it hung again they said the battery needed to be changed. It took them some hours.
Then the volumn became very soft and the picture stayed hung till the whole audio finished.
Then the screen...

I have purchased one tv kuv43 6470 march 2018

Recently i have removed the poly pack from penal i have seen manufacturer difect in tv same is initiate to complend customer care but still not resolve after we have so many time reminder i am initiate to writen complend to you.
I am expecting to you now my complend will resolve on priority basis
And i have also concern from samsung dealer he is not supported to...

I am Sachin Singh Solanki my Samsung J2 mobile in February my touch is broken and I take my mobile phone to the service centre and se me that this mobile folder is changed because folder is broken and C change my folder and I pay money 3000 after changing of my folder is working good 2 months and now is not working properly display blackness have coming please do my help...

I bought samsung refrigerator 2 years ago, last month its start giving problem in cooling so i contacted there customer care so they assigned engineer to me who visited my place and did something and charged me 354 rs for that and said that fridge will start working but it didnt so i made another complaint after that he come back again and said there is gas shortage in it so i need to get it refill and when i asked him how come gas can end...

On[protected] suddenly rain coming and that rain water went into my samsung mobile s-8 for which my mobile not working and that i went to samsung servicing center kakinada for getting repair under warrantee. But your people rejected to apply warrantee to the said hand set as no warrantee for water resistance. I purchased the said hand set after witnessing your add in which photographes has been taken in the swimming pool thats why i am impressed...

I replaced my handset (A76) display via samsung authorised service centre. After service the recent apps and back touch are not working properly. I just visited the service center the next day itself and they fixed the issue and the same arosed after 2 days and they accepted for service and now they are asking for replacement of battery. The phone was taken firstly for service during warranty period and now its not in warranty period, so...