Samsung India Complaints & Reviews

Hi,

I am working in an organisation. We purchased 7 nos o[censored]a40j5100 samsung tvs on 14 jul 2016. Now as per the statement of the samsung technician, the panel of the tv is defective. This panel has become defective after 23 months of purchase. Now the technician says that this tv is out of warranty and he gave an estimate of rs.27722.70 for repairing this tv. I did not expect this much of short life of samsung product. We keep on purchasing your tvs after purchasing this lot with a hope of expecting good quality and durability of the product. Now we are forced to loose our hope on samsung tv regarding the durability. Our officials are wondering that how we will spend a sum of rs.27722.70 after 23 months of purchasing a tv. I want to convey this to ceo of samsung india / global. Please help me with their mail id and contact number. Job reference number is pi 001 dated
15 may 2018

Thanks.
Loganathan r

I have purchased a fridge 4 years back and now it's not working and i think that it's an issue with compressor. I have lost my original bill and therofore want a duplicate bill to be issued for the same so that it helps me to check the warranty details. The bill is very urgent. Thank you.
Serial number:r5664pad301476r
Purchased in the name of swapan kumar sarkar from great eastern, behala.
Email id: [protected]@gmail.com

Hi, i visit samsung service center for battery replacement of my samsung mobile. On call they provide me estimate of rs.1600 as battery 1000+ service charge but after visiting they quoted 2600 as 1000 rs misc charges. For 1000 rs battery 1600 as fitting charges is not genuine. They making fool of consumers. This is the report against samsung service center at krishna park, janakpuri, new delhi.

I ordered samsung 108cm (43) uhd 4k flat smart tv ku6000 series 6 with sku ua43ku6000kmxl on 23rd may 2018 in samsung summer fest. The order is to be shipped by samsung warehouse as shown in order. The payment was made in full.
But till now, as on 3rd jun 2018, order status is still showing as "processing". I have contacted customer care many times, they simply answer that i will receive email/sms when they dispatch the order. They simply don't know when the order will be dispatched.
Not dispatching order even after 10 days of making payment creates doubt that something is fishy in the deal.

Samsung is requested to ship and install the order soon and improve service. If the order is not delivered to me in 5 working days, i will cancel the order and have to exercise legal opinion in district consumer forum.

Deepak bhardwaj
Chandigarh, 160019
Mobile no: [protected]

I have been desperately trying to get a technican visit for getting my refrigerator repaired.

I called custimer care no.[protected] spoke to anupriya and explained to her my problems in getting a technican visit my place. She gave me false promises and her inability to escalate the matter (As i had been following up from a long time to get the technican visit my place and do repairs of my fridge).

Believe me it is a full time job for getting the technican visit home, the following are the activities :

1. Call customer care
2. They will say what they want to and never hear you (They immeadiately start standard dialogues like set ur fridge teprature to 7, is ur temp adjusted by knob or not, what is the temp of freezer etc.)
3. Then u tell them ur pain and the tell their pain in return
4. Beg and plead to escalate my complaint but they say they are sorry
5. Finally they tell you the details of technican will be sent by sms and if they dont come then call customer care again (The loop never closes)
6. The details of my conversation with anupriya can be obtained from call recording log for service request no.[protected].

Then coordination with technican begins:
1. Details are sent by sms
2. I call the technican - he bever answers call
3. If by fluke he answers then he says his job is from 10 to 8 and he will come tomorow
4. Tomorrow never comes
5. The name of the great technican is mr. Vinay pandurang (Mobile no. [protected]).

I wait for the technican indifinetely and the rs. 500/- have to be paid again as the validity of the first payment gets expired.

Please train your customer care executives on basics on attending calls and tell them the importance of escalating the calls (I think they do not do this to protect their supervisors).

Request to please help me by arranging to send a technican to my place to repair my fridge. The details of refrigrator has been provided to customer care and can be obtained from my registered mobile number.

A waiting customer

India

Hi, i purchased a premium mobile care pack for galaxy s8 for 1 year warranty extension. I got the mail for order confirmation but didn't get any activation code on mail as given on their web site.
I contact their customer service to get support. They told me that it will get done in 24 hr and i have to send all detail on [protected]@samsung.com. I follow all instructions but i didnt get any benifit.
On 3rd june which is the last day to extend my warranty i call them again.
On my call they denied all their assurance and told me that product is in processing phase so i demand for cash back, they told me they will not pay anything.

We bought a Refrigerator from Samsung of Rs. 100000 on 21st May 2018. On the same day we registered for a service of our Samsung Air Conditioner. This man Monashir Alam visited us on 27.05.2018 & started doing the AC services. He Said that he had left his Billing Invoice so he gave a rough estimate on a piece of paper and Charged us Rs. 3500 on the name of Various Services but on a promise that he will provide us with a bill the very next day. We were unable to check our AC working condition due to a power cut. But after the power restored the AC WAS NOT WORKING. We tried to call him on his personal mobile but no reply was made. He Ignores our call.

I am using this smartphone since 2015 but from last 2 years, i face network issue with this smartphone. Every time, everywhere its shows low network to me. I am quite stuck with this phone.
Living in delhi ncr - greater noida here i saw same sim card on another phone just 1-2 metre far catch full signals but on my samsung j2 i see only 1-2 network bars and slow speed also. Plz samsung i[censored] can help me regarding this topic so, please...

We have bought samsung double door refrigerator in 2013 and after 2year onwards it creating problems... Compressors change in 2016/2017and again change in 3rd of may 2018... Tell me what to do... Call so much time and the compny people... They come and go ki ma'am ye aaj ho jaega aur kal. Kar denge'mode and... Never revert back.. So many times we have called them but no response... I am fed up now... Please fix my problem

Product bought on 16 october 2016 from authorised company store for 19700 rs started giving trouble after 1 year 2 months. The mother board is malfunctioning. The warranty for which was 1 year and it's repair is worth 5000. Have been complaining regularly but the only solution they have is spend more money. There is no focus on durability. The phone is used by us with utmost care for we cannot afford to change it every season.

Po box 1010, liverpool
L70 1nl, united kingdom
Email id: [protected]@live.com
Contact number: [protected]

These are your identification numbers:
Ticket number:[protected]/2018
Serial number: 3872/506
Lucky numbers: 7/4/88/28/01/40.
Dear: lucky winner:
Congratulation! Congratulation!! Congratulation!!!
This is to inform you that your email have won (1 crore 20 lakh rupees) samsung company united kingdom which is organized by samsung mobile company, “your email address" were selected through a computer ballot system drawn from nine hundred thousand email from canada, australia, united states, asia, europe, middle east, africa and oceanic as part of our international program which is conducted annually, 2 people was selected as our winners, through electronic ballot system without the winner applying.
Fill this form for prize release:-
Verification and funds release form
Kindly send your details to this email id: [protected]@live.com for the release of your fund.
1. Full name:
2. Full address:
3. Occupation:
4. Age:
5. Sex:
6. Mobile number:
7. State:
8. Country:
9. Bank name:
10. Account no:
11. Passport photo & id proof:

Dr mat brown
Event – manager
Samsung mobile company
Contact number: [protected]
Email: [protected]@live.com

I purchased a samsung galaxy s8 on 26 june 2017 in one of the samsung showrooms in mysore. My phone is stuck at the boot screen which displays the name of the phone. I was asked to pay for repairing a firmware related problem due to som scratches on the phone. How is it even fair. Please look into this. Also the issue m facing has been faced by many of the samsung s8 users as i could browse on the internet. If it is a s8 product related problem, why shouldn't i be able to claim warranty due to some scratches on the phone which is not at all the reason for the software related issue of the phone. I think it's only fair if i be able to claim the warranty as it is a major product issue which also makes me want to believe that samsung phones aren't of good quality. Even if i have paid half a lakh for the phone am facing such issues. Please let me know when i can claim the warranty and get my phobe repaired.

My phone had a violet colour on corner of the screen. It is incresing by 5minitues by minutes. Whst will i do.. Take care of all those things samsung.. I need it repair for free.. Because this is your problem... I thought samsung has no complaintes. My fathers phone also has this problem.. He buyed that phone before only 2 weeks.. Please come and check it

Hi

I called up the samsang service provider on 28/05/2018 for my refrigerator, as it was not cooling enough. The technician visited and told me to change the pcb after which it would work properly and charged me 3750 for the pcb +350 technician charges. However since there was no result even after changing the pcb i called them again on 27/05/2018. They send a different technician on 01/05/2018 who mentioned that the my old pcb which i had kept is fine and that the sensor and fused has to changed. The dealers then told me that to send the new pcb with the technical and assured he will be back in 2hrs with the sensor and fused and remaining money. After which they are not answering any phone of mine neither of my family members. Please look into the same. I have send you the attachment of the bill for further action.

I have given my fridge to samsung service center on 19th may 2018 and was returned to me on 26th may 2018 stating that a part comborelay part code: da96-00808f was changed as my fridge was having the problem with cooling. Again the problem has occured and when i am trying to lodge a complain on you toll free number[protected] their saying that again i have to pay for engineer visit but your service center has informed me that with in 30 days there is no charge.

Your service center is ma service 22/11 bidhanpally, n/l bhanga masjid barrackpore po: nonachandanpukur kolkata 700122

Arnab dhar
[protected]

I purchased samsung j6 on 30-may 2018. I activated on 31-may 2018 after activation of my device its ringer speaker is not working properly sound is very low. I complain it to service centre. He is telling there is some software issues in ur device. I waited for 1 hour after that he replied your phone physically damage by you. There is little dent on your device. Ill check that dent. That was not a dent that is little designed on housing by maker of device. I clearify him about this if there is dent than why paint is not removed from housing of device why there is not even a single scratch on my device housing or screen.
So please i m requesting you to see my device photos properly & resolve my problem. I didn’t my use my device for 2 hour. Please do needful for that was not a dent that is problem in housing. Requesting to change my device as soon as possible.
Thanking you
Rahil yusuf
Bill no-[protected]
[protected]-simran electionics
Agra.

Dear sir/ madam,
Yesterday i note a complain about my refrigerator (Cooling not working) on samsung customer care toll free no.[protected]. But till now no any response from company side. From i yesterday ti till now i call 7 time in customer care. Thay told me that your complain forward to the service center. Service engineer call you and solve your problem but till know no any call from customer care. Yester i got a sms from company and received a engineer name akash (M. No. [protected]). When i diel this no. I know that this no. Is does not exist. Please take a action on customer care center (Bikaner) rajasthan. And solve my problem.

My complain no. Is [protected]

Thank's

Regard's

Manish chhajer
Mob;- [protected]

We purchased a samsung 4 door refrigerator from reliance digital at noida in august 2017, worth 1, 10, 000. Still under warranty, the fridge is not working for last 20 days. Repeated complaints to service center and visits by so called engineers have been a complete
Waste. They are unable to understand the problem and each one gives a new excuse. Very poor state of affairs. After sale service is so bad that after spending so much money, a customer feels cheated and fooled by a such a big company.

Last 4 days, i am complaining about my washing machine and many times contacted customer care however no resolution. They always come back with repeated answers that "engineer will contact soon or in 2 hrs.". I assume samsung is not customer centric and don't bother about their customers.in my reference number they have updated that i have rescheduled whereas i never did. I called customer care, first time they didn't generated reference number. Second time they did. 4th day on and very soon it will be 5th day, 6th day, 7th and so on... Customer care asks us to keep patience but they are unable to provide estimated action time. Such a big company with no sla. Ref: [protected]. This reference number generated on 31st may. Why not generated when i called first time on 29th may.
If this is the way samsung works then i will never go for samsung products in future. I know if someone from samsung responds then the answer will be"engineer will connect shortly" but they won't provide resolution time. No escalation matrix and that too in such a big brand.

I have purchased samsung refrigerator model ref 30m3954r7 serial no 84181090 on[protected]. With in 9 months of purchase refrigerator stopped working. I gave complaint to samsung service center and got service request no [protected] on april 17 2018. Service person has visited and replaced kit in 4days and got it working. With in one month of service, refrigerator stopped working for which i again gave complaint to samsung service center request order no [protected] on 24 may 2018. Service person visited and replaced sensor taking 4days time. Refrigerator stopped working the very next day and service request is generated by samsung service no [protected]. Service person has visited and said pcb has to be changed and wait for part arrival to get refrigerator repaired. How many times in a year will refrigerator get repaired with in one year of purchase. When i asked for replacement of product samsung is denying to do so. Please solve the issue by replacing my refrigerator.