Samsung India Complaints & Reviews

Unfortunately, i selected samsung split ac for my home at cuttack, bhanapur-753011, Odisha in 2010.Since, then almost every year i have been contacting samsung service centre for different problems with AC like..cooling problem, compressor issue, voltage issue, gas filling issue etc.
This time again when summer started, same story and i called CUSTOMER CARE for help.after 15 days and 4 attempts finally the service person visited my place and as usual gave some ### reasons and said problem with compressor and needs to get changed.each time they take my samsung compressor to their local service centre and god knows, what they do with that and come with a long bill.It works and next year the story is same.
You will find from attachments that last year only we changed to a new compressor and this year again they said compressor needs to change and they are charging Rs10, 000 for that.as per bill attached we paid total Rs.7000.The local people and cheating customers like anything and we have decided to put a police complaint against the service centre at local police station.
That is the only reason, i purchased a different brand for my second room instead of samsung.not only me, very soon the branch samsung will vanish from this area, the way you people are providing after sale service.local service centre people who comes for repair has no knowledge, surely picked up from road side, no manner to speak with clients.
I am also working in a service industry and surprise to experience these things from a LEADING foreign brancd like samsung.

I espect a proper investigation on below mentioned points like...
1) why person visited my place after 15 days and 4 reminders at CUSTOMER CARE.complaint number given
2) why i need to pay again for compressor, when it was replaced last year only and i paid Rs7000.bill attached
3)I dont believe on local service centre people as each time they take my compressor with them and don't know wt they do and next yr again the same issue.but each time i hv to pay.

My senior citizen father who stays at this address has been harassed each time with local service centre people and my expenses has gone more than the cost of AC.I demand to samsung that, they should repair my compressor free this time bcz it is still in one year guarantee period from last year.else, soon i will take this to consumer court.
If, this is the way samsung goes and will not get serious on local service centres, soon not only from AC but from other home appliances also it will lose its market..i am sure.bcz market is VERY COMPetitive and clients are very demanding now a days.

I bought a new mobile model - sm-g615fu/ds and imei - 359106/08/072554/4. Its having the software issue. Already i have given the device to samsung care, tumkur. After a month again i have faced same issue.

Type of issue - device get switched off automatically. Once it switched off not able to switched on further service.
I request you to solve it permanently.

Thanks in advance.
Ram

Fridge not working... Complaints made repeatedly since january.. Sent it to workshop twice.. Rec'd assurance from the seniormost in the company... But problem still persists...
Hv already put in the consumer forum twice... This is my last mail to your company.. Plz set it right n spare us the harassment...
Kevin doshi
[protected]
19a sarat bose road
Flat 10 c
Kolkata - 20.

I smt mdhumita nandy purchased a mobile from mobile zone on 10/01/2018 model no j730. But16/04/18 my mobile total automatically format.17/04/18 i submitted my mobile authorised service centre barasat north 24 parganas, kolkata, mitra traders, 3/2k. B bose road, barasat, kolkata, -124. They demund money for problem solved rs1535/- but this mobile now warranty period, please solve this problem other wise i am not received this mobile.

With reference to customer forum complaint id no. 465766

On 22/4/17 i bought a new slip invertor ac with inbuilt stabilizer on with request no [protected] installation was done and at that time no problem was informed to us about sewer line and extra stabilizer he told us stabilizer not require for this ac

After 1 month cooling problem started but we thought it may be due to outer temperature and finally cooling stop and we decided to plan it's service so on 15/sept/17 request generated with request no [protected]. At the time engineer visit he informed us that there is gas leakage so for that on next day refilling of gas done
.. Gas refilling person inform us that there is fitting problem in ac. So he will tight fitting and correct it

But after few days we again experience reduction in cooling and waited for few days and again on 8/10/17 request was generated by customer care for cooling problem request no. [protected] and for this the technician visit was done and he informed us this ac will not work as this is near sewer line and refilling will done but i was not satisfied with this and again consultant some senior they told me this will effect but now so earlier this is not ok to have leakage issue so early

And for confirmation i have called to customer care he given the same statement but when i told him that this was the statement his wording changes and started giving me explanation

Another technician visit help after so many aguement by your executive and finally some senior technician confrim me for again re checking when i told him about my profession as i am also working in ac manufacturing and after that visit rechecking done and found that the valve of compressor was faulty

But if the valve is faulty in 3month how can i trust whole unit

Complaint was closed in winter and now again i am facing problem in cooiling but from samsung new revert is coming that stablizer is not installed but at the time of intallation engineer told us there is no need of stablizer

Split ac was purchased frm vijay sales rajouri garden. Samsung installation guy came to our house and informed us that he will take 7000 for fitting. Then after we said vijay sales told us dat you will charge 1200 includ stand. Then he bargained to 5000 then again we denied and then he said 4000' fraud company samsung. We ask the guy that we will buy the cooper wire frm outside then he said no we will not install and he went away. Pathetic service. I will sue you

Sir,
It is submitted that i am owner of mobile phone of samsung with descriptions-
Model no - j 7 prime/ sm-g6-1cf-zkdins
Imei no - [protected]

The above mobile instrument was purchased in march, 2017. The display screen of the mobile phone was not displaying properly. Therefore the same was shown at samsung service center, maa communication, 180 ground floor, kotla mubarakpur, no [protected]. There one engineer jonual khan checked the phone and after checking he told that display screen of the set has gone wrong and the same have to replace/change by new one. He quoted rs. 4200/- for the same and gave a receipt/bill vide no. [protected] dated 12.04.18. He had also taken an advance amount of rs. 2000/-. Copy of the same is enclosed. As per his promise the set was not repaired up to 16.04.18. Therefore the set along with advance of rs. 2000/- were taken back.
Thereafter the above set was shown at another samsung service center namely a-233, hcl services limited, okhla industrial area, phase-i, new delhi-110020. One senior technician ritesh met there and within 5 minutes he checked and corrected/repaired the display problem without taking any single penny.

Thereafter we approached mr. Jonal khan above and told his casual checking of display problem.in spite of accepting his gross negligence he threatened that he had done what he understood and that was correct.
It is humbly requested that samsung carry a good reputation in all over india/world. But these kind o[censored]nprofessional conduct of individuals may destroy the image of an established company.
A suitable action may be taken against maa communication/jonal khan and mr. Ritesh may be suitably rewarded for his outstanding and honest conduct.

Applicant

The phone fell down and was repaired by changing its tape back glass and lcd assly on 25/02/2018.
Yesterday there appeared suddenly a spot on the screen and within a span of 1 -2 hours the whole screen was full of spots and the phone's touch stopped working. When the phone was taken to the care centre they said that the screen has been pressed whereas this phone is used by a lady and is kept in her ladies bag where the 'screen being pressed' is not possible and neither the phone fell down. Name of care centre is grover computers & electronics, yamuna nagar.

I had purchased microwave oven in may '2013. The oven was working
Fine till feb' 2018.in feb'2018 suddenly the smoke came out of the
Oven and there was good amount of burning smell from inside the
Oven. I lodged the complaint at the toll free no. The complaint
Was passed to shri shyam refrigeration which is the samsung
Authorised service centre located at n. I. T, faridabad. My first
Complaint no [protected]. The engineer came and changed the h. V. T,
Capacitor and fuse. Total bill i paid was rs. 2659/-. After that
The oven worked fine for almost 20 days and suddenly it stopped
Heating the food. Again i complained to the samsung for which the
Bill i was given by the engineer is showing the so no [protected],
But my sms from samsung is showing so no [protected] against my
Complaint. Again the engineer came and changed one more part and
I had to pay rs. 2000/- again. I repeatedly asked the service
Engineer to find the root cause of the problem but he could
Not and just assured me that it will not happen again. But today
I used the grill option of my oven, the smoke came out again
From the oven. Some problem with the grill. Although there is no
Problem with the heating.. Oven is heating the food... But using the
Grill it starts smoking. I would like samsung to look into the
Matter seriously so that the customers are not harassed
Unnecessarily. I have already paid rs. 5000/- for the repair
Just because the engineers are not qualified enough to find
Out the root cause of the problem. Anybody would prefer to buy
A new product to avoid such a harassment. And i am sure i will
Not like to buy samsung product at all after seeing the customer
Support you are providing

I got email of cash wining of 6.5 cr... I send bank account number and ifsc code.. And other personal details is there a problem? They asked the details through sms first after then i received the email from [protected]@outlook.com. Again asking for my bank account number and ifsc code, branch name, acoount holder name, address with pin code. I just to confirm whether it is fake? Because i provided the bank details. Please help me

Briefly, i'm user of samsung products from past 10years.

My 3rd samsung mobile phone (Note 8) met with motherboard issue but this time fortunately under warranty. Previous 2 mobiles, i had to pay for motherboards. (Previously i was using note 1 and note 4 edge)

Due to such repeated issues, honestly i've lost my confidence on samsung mobiles.

For my current issue, i've requested for full refund or replacement of my phone or warranty for motherboard for 5 years with the replacement of the motherboard in my current phone.

I had purchased this phone on 14th january 2018 and faced an issue with the motherboard within 3 months.

I know this is against warranty policy but considering my past experience with samsung, i'm sure i'm not illogical in my demands.

I believe your team will positively look at my concern & will give me a justified solution.

Hope to hear from you soon!

I file complaint about waching machine on saturday that it was not start normally and the main washer does not spin. Your engineer visit but cannot capable to solve the problem and. He told me that on yesterday he comes and solve the problem. But till today he did not come and on 3rd day from the complaint there is no soltution of our problme. Is this your service? This how an international company provide services to their customer?

The mentioned mobile was stolen.
*name of the owner: mr. Noor mohamed pakkir mohamed
*date of incident: 27th march
*desirable resolution of the complaint: to lock the mobile phone so nobody else apart from the owner can use it
*imei no.: [protected]
*model: sm-g615f/ds
*made in: india
*manufactured by: samsung india electronics pvt. Ltd.
*month & year of manufacture: october 2017

Recently i bought samsung j7pro mobile from bajaj electronics, hyderabad. It is getting blurr and the screen replaced by samsung service centre and again it is getting blurred. I need to replace my mobile. Please rectify the problem as early as possible and the model of my phone is samsung j7pro and imei number is 358674/08/851296/7. My name is nagaraju and my number [protected]

I have purchased a samsung washing machine, product request no.[protected]. For this your service engineer mr. Mazhar mobile number [protected] has been assigned for demo. He came to my residence and give demo. Also advice to purchase cover & stand. For this he has taken rs.2000/- from me. He has supplied only stand. But cover not yet been supplied. I have ring him several time but he doesn't respond my call. I have regret to say that your service engineer not responding the customer call. This type of activity of service engineer not good for your company.

Picture tube type samsung tv (Not flat led or lcd) is giving problem in running after 10 to 20 minutes. A big cracking sound is observed from back side of tv in pcb running after some time. The time of start of problem may vary. Some time it may be 10 minutes or some time it may be 20 minutes or even more. The tv is nearly 12 years old and not under guarantee period. Please arrange to attend the problem.

I had been facing problem with the samsung refrigerator. There was no cooling but the freezer parts was working ok. I registered complaint and the service engineer was handed over the item to service center, and the service center was charged of rs. 2509/- + delivery charges of rs. 300/-. For gas charging cost and other parts purpose, and repaired the fridge. After 4 months again faced the same problem, the mechanic came and said cooling is not happening in the lower door. Again service center was picked up my unit. After a week he said your fridge was not repairable means internal leakage. I was shocked, because the company issued 10 years warranty sticker in the front of fridge even till to day. Now my fridge was in service center. I request the service center for repair, or even exchange offer if any.
More over if this can not be fixed than brand like samsung must reimburse the cost or exchange what ever way is possible to company agaist this fridge because life of such big machine could not be only 5years. My complaints which i have done can be checked on samsung customercare, and
Kindly revert with your plan of action at the earlier. We are awaiting for your reply positively.

I booked 1.5 ton ac model ar18nv3jgmcxna in shyam lal sadar bazar, new delhi on 05 apr and paid amount by cheque for darbar trader pvt ltd for invoice no gst/d/cr-24. I was told ac will be delivered after clearance of cheque. Toll free no. Was given to call for installation of ac, wherein she explained a scheme by samsung is on presently to install ac in rs. 490. I received ac on 10 apr. I had to proceed on official tour for a week. On 13 apr while travelling on my official visit i received a call from samsung employee from no. [protected] at 1307 h and 1308 h enquiring about my name and date of purchase of ac. He asked about installation of ac. I told him i am away from home and will give a call for date of installation.. Another crook caller from samsung from no. [protected] gave me a call at 1311 h and started asking about installation. I again explained him i will give a call and already explained to earlier caller. Then he said i am cancelling your installation request. I told him don't do this fraud as i never called for installation request. You are doing it by force don't cancel as i never gave a call for it and i will give a call for the installation request. After this i found two messages on my mobile [protected] from ad-samccc "pls avail discounted labour for your ac nstallation' at 1302h and a message at 1340 h 'your installation request. [protected] has been cancelled. I presume this is done to cancel discounted installation charges. This crook caller at 1311h was explaining me that installation include only outdoor unit assembly and charges 1490. Pardeep

We have raised a complaint of our refrigerator with complaint num "[protected]".
As per our complaint a service engineer named 'navneet mob no [protected]' has been assigned.

When we talked to navneet regarding this, he said 'your location is so far from me so i'll send a local person there to check the problem'

On next day (9th apr) a local guy visited my place and told that 'gas refilling has to be done' and asked us to switched off our refrigerator.

He insured to visit on next day (10th apr). Since 9th apr our refrigerator has been switched off.

When we called navneet on 12th apr, instead of dealing with us, he just provided a new number i. E [protected].

As when we called on number provided by navneet, the lady picked up and ensured that refilling will be done by 13th apr.

But its not done yet and today i come to know that my request has been closed by navneet.

So with no option left i raised a new request i. E. [protected].

Is this the way samsung engineers handle their customers?

Even today we tried to call navneet and he is not picking our call.

I have purchased one samsung washing machine on 17.03.18 (Model no 6 kg fully aut tl wa60m4300hd slv). Water leakage observed during water drain out time just beside the drain out pipe. I have registered a complain through a toll free no [protected] on 11.04.18. It was assured that one engineer will come to attend the problem on 12.04.18. But nobody came to attend the same. On 12.04.18 when further enquiry done through same toll free no, again it was assured that the problem will be solved on 13.04.18 without fail. But phone call received from new town service centre
That my case wrongly went there and insisted me to contact my local area service centre. When i passed this information again, through same toll free no i was informed that engineer will come on monday 16.04.18.
It is clear that my complain was purposely delayed and forced me to face the problem and restricted me from using the machine. It was deliberately done to shift the date so that my claim will not be valid if it can be shifted beyond warranty period.
Gautam mukhopadhyay
E mail address [protected]@gmail.com